Understanding Management and Operations: A BTEC HNC Business Report

This report delves into the crucial distinctions between managers and leaders within an organizational context, using the ASDA stores as a case study. It highlights how leadership motivates staff and provides direction, while management focuses on establishing systems and processes to achieve organizational goals. The report contrasts the roles, objectives, and communication styles of managers and leaders, emphasizing that managers minimize risks, while leaders embrace innovation. It explores how managers assign tasks, whereas leaders inspire and motivate, ultimately concluding that effective leadership builds a unique personal brand while managers mimic behaviors. The report also includes references to academic literature supporting the concepts discussed.