Analysis of Negotiation and Conflict Resolution Techniques

This essay delves into the intricacies of negotiation as a process for resolving differences and avoiding disputes, highlighting key elements such as interests, relationships, options, and commitments. It emphasizes that negotiation is an art form crucial in business for achieving customer satisfaction regarding price and quality. The essay explores the concept of persuasion within negotiation, particularly focusing on the principle of commitment and consistency, illustrating its implications through practical examples. It demonstrates how maintaining self-image and societal respect plays a significant role in successful negotiation, leading to mutually beneficial agreements between parties. The essay further discusses the importance of considering alternatives in business negotiations and how small commitments can enhance customer relationships and social standing, ultimately fostering a sense of satisfaction through social services and charitable acts.

NEGOTIATION AND CONFLICT
RESOLUTION

Negotiation and conflict resolution: 1
Contents
Negotiation and its implications............................................................................................................2
References.............................................................................................................................................4

Negotiation and conflict resolution: 2
Negotiation and its implications
Negotiation is a process through which people communicate with others to settle their
differences. A process lead to compromises or agreements that can avoid dispute. Seven
elements drive the fundamental negotiation such as interest, relationships, options,
commitments, legitimacy, and alternatives. Currently, negotiation has emerged as art, which
helps in dealing with the situation of business especially when it demands customer
satisfaction for both price and quality (Gabbay, May, Connell, & Klein, 2018). It is an art of
working with others either an individual or a group that has different views in relation to
produce the mutual beneficial agreements. Moreover, self-interest can be self-centred which
do not work where people have different opinions. Negotiation is not a zero sum game, which
enable people to outwit one another to get the best deal. Negotiation is defined when two and
more than two people interact to come on an agreement on issues and to discuss with another
party to reach a settlement. Persuasion is defined as act or course of influencing the people by
arguments so that a new belief system, position and a course of action can be achieved.
Among the six Principles of Influence & Persuasion Negotiation, persuasion is a technique
that examine the different types of principles in the real situation (Nugus, McCarthy,
Holdgate, Braithwaite, Schoenmakers, & Wagner, 2017). Choosing one principle among six
principles is not simple as all the six principles are affected by negotiation and deed.
Commitment and Consistency as a persuasion is highly powerful. Moreover, it is understood
that “I” as an individual is highly valued in society because group of individuals also belong
from the same society. On personal level, commitment proves to be a Here is the implication
of the principle of commitment and self-image through an example. When my friend and I
went to a shop for a shopping, the prices, which the shopkeeper charged, was seeming high.
In addition to this, we could not find the same worth as the price that shopkeeper actually
charged. To overcome the problem of satisfaction and self-image, my friend and I shared our

Negotiation and conflict resolution: 3
exact opinion regarding the price and value of the product (Newall, 2011). Having a self-
commitment and self-image in a society leads to a negotiation process which can have the
capability to resolve the situation with the consent of all. Then the shopkeeper started
charging a price, which is less than the previous but, still was the price on which we started
pulling down (SkillsYouNeed, 2018). Ultimately, my friend and I both the shopkeeper
agreed on a specific price, which signifies the satisfaction of both the parties, named buyer as
well as seller. This negotiation led to maintain my self-image and consistency. As if would
have asked of an price which is very less than the agreed then the shopkeeper might have
denied for selling the product by having a such a feeling that my friend and I do not have the
reason to buy it. Moreover, to maintain the self-image of a person, a shopkeeper managed to
agree on the price on which customer was ready to pay and both parties were satisfied on the
same side (Hoefer, & Chigbu, 2015).
The aim of small commitments is to raise the capability that how far we respect the society
and customers. Another example from the same principle occurs when a sale offers a value
product of $ 1 but after starts following that but not with a quick action but with more
solicitous to meet the prospect needs. Moreover, a company may feel comfortable in
distributing its sample items so that a customer can feel more inclined to buy it. A charity
gives a feeling of petition to oneself this type of commitment is to get a cause to our
persuasions rather than self-centeredness (Thereni, 2011). Moreover, it gives a social
standing to a person especially when he/she performs charity or other social works. It also
helps us to fell encouraged especially when a person starts sharing the things with the people
who need them. It gives a sense of satisfaction through charity and social services.
Negotiation in business dealings help to resolve and discuss the alternatives which are
available to the business in form of opportunity.

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Negotiation and conflict resolution: 5
References
Gabbay, J., Le May, A., Connell, C., & Klein, J. H. (2018). Balancing the skills: the need for
an improvement pyramid. BMJ Qual Saf, 27(1), 85-89.
Hoefer, R., & Chigbu, K. (2015). The Motivation and Persuasion Process (MAP): Proposing
a practice model for community intervention. Journal of Community Practice, 23(1),
51-75.
Newall, I, (2011). Persuasion in Negotiation. Retrieved from:
https://www.freshbusinessthinking.com/persuasion-in-negotiation/
Nugus, P., McCarthy, S., Holdgate, A., Braithwaite, J., Schoenmakers, A., & Wagner, C.
(2017). Packaging Patients and Handing Them Over: Communication Context and
Persuasion in the Emergency Department. Annals of emergency medicine, 69(2), 210-
217.
SkillsYouNeed, (2018). What is Negotiation? Retrieved from:
https://www.skillsyouneed.com/ips/negotiation.html
Thereni, (2011). Negotiation and Persuasion – Same or Different? Retrieved from:
https://thereni.com/washington/negotiation-persuasion/