Facility Management Report: Analysis of FM in Unilever (2024)

This report provides a comprehensive analysis of facility management (FM) practices, focusing on Unilever as a case study. It begins by defining the scope of FM within an organization, detailing its role in achieving organizational goals and objectives, and highlighting key aspects like contract management, cleaning, and technology integration. The report then compares and contrasts FM services across different sectors, emphasizing the relationship between FM and other business functions like HR, marketing, and research & development, illustrating how these departments collaborate to enhance consumer experiences and achieve organizational objectives. Furthermore, it differentiates between support services and building services, providing examples within Unilever. The report also explores how Unilever manages its internal building space, including metrics for optimizing space efficiency, such as capacity, occupancy, and mobility ratios. Finally, it examines the differences between managing owner-occupied properties and leased properties, covering coordination, principles, and ownership considerations.

Facility management
Table of Contents

INTRODUCTION.......................................................................................................................................2
TASK 1 Scope of facilities management function.......................................................................................3
TASK 2 – Facilities management services..................................................................................................5
Task 3 – FM roles and responsibilities..................................................................................................10
TASK 4 Corporate social responsibility and sustainability....................................................................13
CONCLUSION.........................................................................................................................................15
REFERENCES..........................................................................................................................................16

INTRODUCTION
Every organization depends on the collaborative functions and services that provides the
assistance for accomplishing the core business operations. It is the accountability of organization
that to direct the support in the right form, in right quality and in the best cost to achieve the
desirable goals and objectives. In that regards facility management is all about the taking control
and give freedom to organization to do their best and rest of all take care by the facility manager
for accomplish the goals and objectives in positive manner (Gambella, Maggioni and Vigo,
2019). facility management also plays very important role in integrate the people, place and
various kinds of processes within the business environment with the main objectives is to
improve the quality of people’s life and productivity of their core business activity. Respective
kind of services have the broad range by including the security and M&E by using cleaning and
catering, to the plants and landscaping and many more. In the today’s business environment
respective services majorly outsourced as it purchased and supplied to the external suppliers to
enhance the experience of ultimate consumers in potential manner. Respective report is based on
the Unilever is the British Dutch transnational consumer goods organization headquartered is in
London, England. Respective report divided into the four sections that describe the significance
of facility management in achieving the potential outcomes in order to remain competitive in
marketplace. respective report is based on the scope, comparison and contrast in the FM services
with relationship in facility management function and other kind of business function. Further it
includes the difference in between the support service and building service, significance of
internal building space and many more. It also includes range of management function and role
of manager in achieving the potential outcomes. finally it includes the role of CSR activities for
the organization and techniques that measure the principles that effectively applied in facility
management function for achieving the desirable goals.
TASK 1 Scope of facilities management function
a. Explain the scope of facilities management in your present organization.
Facility management is the chain of activities that enables to managing and maintaining the
facilities of organization in order to achieve the desirable organisational goals and objectives
(Chen and Lu,2019). One of the major role of facility management is to effectively utilize the

office complex and physical resources in the organization and other kinds of mechanical and
electrical facilities that contributes in the organizational development and enhancement. The
most important attributes that avail by the organization by using the facility management
includes the overseeing and agreeing agreements contracts and provides various kinds of
facilities that includes the parking, cleaning, catering and technology many more. In context
of Unilver that is one of leading organization by using respective facility able to provide one
of best facilities to their end users such as cleaning, grounds and maintenance and many
more. It has been evaluated that for enhancing the consumers experience required to give
every facility in better manner (Eliades and et.al., 2019). with the help of security and
technological advancement organization such as Unilever should be able to build the loyalty
in the consumers in potential manner. to provide one of best environment to employees so
that they can contribute one of their best efforts facility management arrange the water and
heating amenities. It also proved beneficial in taking care of building, space with its
utilization that directly contributes in saving cost and enhance profitability of organization.
further the usage of facility management within the Unilever consist of the taking effective
kind of decision in regards of relocating the new office to make the decisions in regards of
leasing to attract the large no. of consumers with save cost in potential manner. it has been
evaluate that facility management specialised for the building construction and its
maintanance with it manage the space for achieving the productive kinds of outcomes from
their organization in potential manner. with the help of facility management today Unilever
support the platform based strategy, by leveraging TBM and apptio for aligning the IT
capabilities organization can be able to adopt cost transparency. With the help of facility
department organization can be able to re architect its business so that every nation and its
functions can be billed in accurate manner for technology consumption. With the help of IT
and its embraced platform approach they can be able to deliver the shared value services that
build the positive perception in the mind of consumers.
b. Compare and contrast the context of FM services in your present organisation with
other sectors.
c. Explain the relationship between the facilities management function and other business
functions in the organization.
There are the close relationship between the facility management and other kinds of business

function that collaboratively contributes in achieving the organisational goals and objectives
(Raghavan, Sahin and Salman, 2019). In the organization there are various kinds of functions
takes place such as human resource, marketing, finance and research and development. By
sharing the roles and responsibilities that put one of their best efforts in achieving the
organisational goals and objectives. Here are the various kinds of business functions and their
collaborative activities that potentially contributes in organisational development:
Facility department with Human resource: Facility function is very much important for
the organization as they collaboratively contributes in achieving the organisational goals and
objectives. It has been evaluated that HR department appoint the personnel as per their
demand for the facility department. On other hand facility department take care of every
kinds of wants of HR department such as technological advancement, cleaning and
maintaining the records that provides suitability to storage the knowledge and information of
the candidates in potential manner. in context of Unilever with the collaboration of both the
departments organization can be able to serve in best manner to their end users.
Facility function with marketing function: In the facility management or function consist
of wide range of function that is janitorial services, property and building management,
engineering services, space planning and accounting with mail messenger (Formolo, 2020).
They provide respective service to the various departments of the organization in that regards
respective function plays very much important role in organizational as well as individual
development. It has been evaluated that facility function and marketing function work in
collaborative manner by providing service to enhance the experience of consumers in
potential manner. in context of Unilever they always remain concerning for creating the
strong bond in various functional departments of the organization so that they can contributes
one of their best efforts in organisational departments. Facility department build the
infrastructure for the marketing department and work as the mail messenger for them so that
they can communicate with the clients in potential manner. they take care about all demands
of marketing department so that they can function in very potential manner. on other hand
marketing function collect potential knowledge and information about modern technologies
an organization can use, utilize the best available resources and many more other ways to
amend the experience of facility function to achieve the desirable goals and objectives. In
that regards it has been analyzed that all departments potentially connected with one another

to meet the organisational goals and objectives in positive way (Karatas, Yakıcı and Razi,
2019).
Facility function with research and development: Research and development is very much
important function for the organization that contribute for organization by collecting the
potential knowledge and information such as competitors and their strategies, demand of
market and trends, consumers perception and many more. In that regards they collect
knowledge and information from the various functional areas too to create the positive work
environment within the organization. with the collaboration of facility department respective
department collect information of infrastructure, various ways to record the information,
building maintenance and many more. By collecting information that directly contributes in
enhancing the employee motivation and consumers satisfaction provides to the facility
function so that by adopting respective changes in market can take effective kind of decisions
in regards of organizational as well as self development in potential manner (Eng and Eng,
2019).
TASK 2 – Facilities management services
a. Explain the difference between support services and building services by reference to
examples of each in your present organization.
In an organization various kinds of services take place, with the objective of providing one of
best services to the end user all services departments work in collaboration of one another. One o
the important area is support service are those function that does not generate the core business.
supporting services provides internal assistance to organization in achieving their goals and
objectives that includes HR, finance, Logistics and IT (Kashiwagi, Kashiwagi and Gunnoe,
2020). In context of Unilever they availing both kind of services in their organization, in
handling the all activities within the organization. by providing the sustainable living for the 8
billion people as they are very much concerning for people and their well being.
On other hand building services are the systems that installed or used in the building to make it
more comfortable, functional and effective with safe to provide security to employees as well as
consumers. In building services includes the façade engineering such as fulfill the building

shading requirements, fire safety and protection heating, ventilation and air conditioning to
enhance the experience of consumers and employees. The central role of building services
includes contribution in designing of building not only in terms of its overall strategies and
standards to be achieved but also in façade engineering (Lind, Helen Oughton and Salbu, 2019).
On other hand the core role of support services is contributing in handling organization activities
such as recruiting the employees, financial services, conducting research and development and
upgrading the technology for enhancing the consumers experience in potential manner. with the
help of both the departments organization can be able to access the potential outcomes. by using
the well designed building services they should access to large no. of consumers in potential
manner.
b. Describe how the organisation identified in Task 2a manages its internal building space
and explain the metrics it could use to optimize space efficiency.
Every business measures or evaluate oneself in against the variety of important kinds of metrics
that enables to understand improvement opportunities or the major areas of concern. Taking the
right building space decisions is very important for achieving the future success. There are differ
kinds of metrics that proved beneficial for increasing the space efficient and for managing the
internal building space.
Capacity and occupancy: Respective metrics dictates about the number of people and space
support for them in the specified point of time. By measuring the space provides the facility
manager the idea how many people feasibly can utilize the work place in order to achieve the
desirable outcome (Pulkkinen, 2020). In context of Unilever by using respective metrics they
effectively able to manage the space.
The another important metrics is mobility ratio that used to measure the efficiency of specified
location. The correct accounting is important by evaluating the mobility in evaluation of true
space utilization. By collecting information about remote workers, who conduct business
activities from the work from home provide beneficial data to manage the space and utilization
in effective manner in context of Unilever.
c. Explain the differences between managing a property that is owner-occupied and one
that is occupied under a lease.

There are the huge difference in the managing a property that is owner occupied and one that is
occupied under the lease. It may difference in the coordination, principles and ownership that
need to be consider by the organization to achieve the objectives in potential manner. The lease
commercial office buildings are the host of unique relationship in between the ownership,
management and tenants (GhaffarianHoseini and et.al., 2019). Whereas the own occupied
property shows the relationship in between the owner, management to approach the beneficial
outcome from it. In the typical kind of owner occupied property provides the benefits from the
streamlined benefits that are conceptualizing, implementing and continuously managing the
operational changes. On the other hand in the lease property may have to proceed with the
improvements by using the careful considerations in which various parties get involved. In the
Lease property possess the lower kind of probability to defaults in comparison to the owned
property occupied. The another major difference in both the kind of property ownership that
diversification of the lease enables to offset the risk of possessing the strong kind of owner
operator of the property. On the other hand the owner occupied property helps in the control of
occupancy cost that includes who will be the tenant in the building and terms of lease, plans for
expansion and parking rights and many more come under the consideration over the operations
and management. In that regards it is very much potential for an organization to collect the
potential knowledge and information about the property and its value. By acknowledging the
leasing terms organization can be able to avail in best manner that reduce the probability of
conflicts and save also cost and resources that is very much potential for an organization.
d. Describe three different types of maintenance used for maintaining buildings and
building services.
There are various kinds of maintenance types used by the organization for maintaining and
building the one of best services as it is one of most important kind of attribute that helps to build
the distinctive image in the market place (Oyeyoade and Araloyin, 2019). To attract the large no.
of consumers it is very much potential for organization to maintain the building and its services
in potential manner. based on the organizational budget, level of experience and goals of
maintenance they can avail the type of maintenance type. There are no. of maintenance types that
includes preventive, predictive, condition based, scheduled based, planned based, routine

maintenance and many more. As per the organizational objective they choose one of best out of
it. In context of Unilever to build the distinctive image and for the safety purpose adopt various
kinds of maintenance types to achieve the organisational goals and objectives. Here are the
different types of maintenance are as follows:
Preventive maintenance: Respective kind of maintenance is very much popular in between the
organisations and individuals. For conducting the preventive kind of maintenance tasks an
organization need not to purchase any new kind of technology if they already possess the
CMMS. It is not applicable with the respective kind of maintenance that it not required the
monitoring conditions sensors and new software integrations. It is the negative side of respective
type that organizations faces the risk of over scheduling maintenance due to tasks are scheduled
on the basis of time rather than the actual conditions (Oyeyoade and Araloyin, 2019). In that
regards it proved hazardous in effectively utilization of resources for achieving the business
goals and objectives. it has been observed that preventive maintenance gain the 12 to 18% cost
saving in comparison to reactive maintenance. In that regards it is very much potential for an
organization to keep in consideration the objective behind the maintenance to choose one of best.
As it contributes in framing the perception of consumers in potential manner.
Scheduled maintenance: scheduled maintenance includes the work and activities that is
maintained on the basis of calendar for completion on the specified time duration. The most
common kind of scheduled based maintenance includes the calendar based preventive tasks that
helps to give information and targets to people for achieving the one of best efforts from them in
order to remain competitive in marketplace. respective kind of maintenance planned in advance
of completion and provides target to each and every individual in respect of materials, skills,
resources and manpower to achieve the one of best efforts from them to remain competitive in
the marketplace for longer period of time.
Routine maintenance: Respective kind of maintenance is the form of time based maintenance
and preventive kind that helps to evaluate the day to day activities to take effective measures to
come over it (Talamo and Bonanomi, 2015). By using the letter for the smaller kind of tasks
that are performed in very much frequently and former for the larger kind of tasks that
accomplished at lower frequency. Respective kind of maintenance performed by the operators,
janitors and employees with other staff members on other hand preventive maintenance
performed by the technicians to achieve the important kind of knowledge and information in

potential manner. non routine kind of maintenance includes the activities that performed
reactively or only while it is needed based on the requirement of assets inspection. In context of
Unilever that is one of leading organization in consumer goods with the large product portfolio
to satisfy the consumers needs and demand in potential manner. It is very much potential for
them to maintain their property and other assets that contributes in their profitability and
sustainability into the marketplace (Oyeyoade and Araloyin, 2019). to do the same they adopted
the routine maintenance and preventive one as it provides the day to day information to take
effective measures to come across from any kind of hazardous effects. With the help of
preventive maintenance respective organization can effectively plan and can take effective
measures to remain always competitive in marketplace.
e. Explain the use of asset registers in managing properties and property maintenance.
A good asset management strategy able to optimize the operational performance by minimize the
cost and get support from the organisational corporate goal to remain competitive in
marketplace. Actively management of the assets is very much potential for the effective and
sustainable operations of the organization. the main principle of respective asset register is to
intervene with the repair and manage activities at the strategic point for achieving the desirable
performance of asset and its extended life. The proactive kind of asset management provides the
complete holistic view about the property or assets owned or leased, its conditions, location and
when it next be required to be maintained or replaced in effective manner. in context of Unilever
it simplify the budget planning process by providing the facilities to manager and enables in
effective planned management with lessening backlog kind of liabilities. With the effective kind
of asset management register organization can be able to deliver the financial and performance
improvements in respect of organization and can smoothen its operational functions in effective
manner. it has been analyzed that technology plays very much important role in the each and
every phrase of asset life from the tracking the assets location up to maintenance it in effective
manner. in context of the Unilever by using the asset register respective organization can be able
to identify the information regarding potential machinery and assets they have. It also provide
information in regards of necessary assets to purchase and major maintenance required to fulfill
the organisational needs and wants in potential manner (Nicał and Wodyński, 2016).. it helps to
predict about the space with in the firm as per upcoming employees in differ departments for

effective utilization of it. In that regards it is very much potential for an organization to evaluate
each and every factor with in the organization and properly plan for it. As respective factors
directly contributes in enhancing the productivity and sustainability in the market place. By
using the asset register an organization undergone with the deep evaluation the present property
have with them and required investment as per the future needs and demand. As per the prioritize
they can take care of it by properly giving time and money to maintain in proper manner. Hence,
every kind of organization to refrain from any kind of misleading activities keep the record of
own property and for effective utilization of it.
Task 3 – FM roles and responsibilities
a.Explain a range of management functions that are key to a facilities manager’s role in
your present organisation
Facility manager is responsible for conducting different task and activities which is helpful for a
person to attain desired goals and objectives (Atkin and Brooks, 2015). the major role of facility
manager is to ensure that all activities with in the facility is performing well and effectively. It is
crucial for organisation to have an appropriate and highly skilled manager so that they are
capable of correctly managing all activity of facility as well as maintaining it in proper manner.
there are different functions that need to be manage properly and correctly in order to keep the
flow of business operations in smooth manner as well as resolving the issues related to business
and its activities. There are range of management functions which needs to be prepared by
facilities manager in respective company. different management functions which are role of
facility manager is mention below in detail -
Supporting staff member – It is one of the crucial role of facility manager to support its
employees in order to increase their performance (Wetzel and Thabet, 2015). This is the major
function of manager as there are number of staff working in a facilities and manager have to
coordinate and manage employees and their performance. In this manager role is to direct and
guide employees so that they work according to business requirements. Manager is responsible
for handling issues related facility.
Establishing process – Manager of respective company role is to develop an effective and
useful process of conducting facility activities. It is important function of facility manager to
create and maintain the system of expectation and manage multiple process which is related to

facility workplace. In this manager have to submit the work order required and reserving space
within the facility. Manager have to check for the guest and visitors and conduct planning for
emergency actions.
Improvement of facilities – Facility manager have to enhance facilities and upkeep the facility
area. Manager is responsible for finding and maintaining the contract with vendors as well as
have to conducting different activities which is for maintenance or improvement of facility area.
function of facility manager is to keep the facility clean and along with the maintain the decor of
workplace area. facility manager of respective company have to manage the property which is
related to on site and off site.
Integration of technology –There are different tools and technology that is crucial for
conducting business activities in effective and efficient manner (Nicał and Wodyński, 2016).
Facility manager of respective company have to manage and integrate different technology with
business process. So that desired goals could be attain with in set time frame. In the function of
integrating technology of facility, it is role of facility manager to determine the cost, advantages,
smart technology as well as return on investments that is gained by organisation by new and
advance technology.
b. Describe the different activities comprising the services you have identified according to
whether they are strategic, tactical or operational areas of FM responsibility.
There are different activities which is related to facility management functions of respective
organisation. It is crucial for company to identify and analyse all of these function in order to
perform business activities in required manner. Facility manager have to conduct various
activities for facilities and these activities can be classified into strategic, tactical or operational
facility manager area. These activities are dependent of organisational size and the sector in
which business is dealing with. Several activities regarding strategic, operational or tactical area
is mention below in detail.
Strategic management - In this type of management activities all task of manager related to
creation or development of strategies are done. Facility manager of respective company is
responsible for effectively performance these task it will lead to achieving desired business goals
in set time frame (Talamo and Bonanomi, 2015). Strategic management activities comprises of
planning, organising and controlling. Facility manager have to develop effective plan for