Analysis of Management and Operations: Unit 4 Report - Unilever

This report provides an overview of operations management, focusing on the activities and procedures organizations undertake to function effectively. It emphasizes the crucial roles of managers and leaders in implementing operational strategies. The report explores key approaches such as Lean Management, Six Sigma, and Just in Time (JIT), detailing how these methods enhance efficiency, quality, and customer satisfaction. It highlights the responsibilities of managers in planning, implementing, and reviewing operational processes, while leaders focus on communication and policy execution. The study uses Unilever as a case study, illustrating how these management techniques improve business operations, productivity, and profitability. The conclusion underscores the importance of leadership in maintaining service quality and achieving organizational objectives, supported by various management models and theories.

UNIT 4 MANAGEMENT AND
OPERATIONS

INTRODUCTION
Operations are the activities or procedures that are taken in
consideration by an organisation in order to carry out their
functionality. Management of these operations and activities
is one of the major activities that is required to be handled by
an organisation. For this purpose, the employees like
managers and leaders of organisation play a very crucial and
significant role.

Key approaches of operations
management
• The organisation like Unilever undertake various
approaches of operations management that will
look after the proper planning of the business
operations within the firm.
• These approaches help in proper planning of the
various activities that are taken within the
consideration by the firm.

Lean management
• This is the operational management approach which consist
of the practice of producing the goods or services with the
minimal wastage of the raw material and other essential
resources.
• This practice will not only prove out to be cost efficient but
also saves the effective resources by the firm (Manzini and
et.al., 2018).

Approaches of Operations
Management
Key approaches of operations management and
the role played by leaders and managers in its
effective implementation are:
• Lean Management
• Six Sigma
• Just in Time

Cont...
Role of managers: In order to carry out these approach within
the firm, managers will look after the proper planning and
implementation of the various strategies and business
operations within the firm.
Role of leaders: Leaders at Unilever will see through the
communicating and implementing of the policies and
operations which are been carried within selected firm.

Six Sigma
• This is the significant approach of operations management that
will help in proper assessment of the manufacturing or
production capacity of the organisation.
• It includes the measurement of quality parameters and analyse
required changes for managing improvement for increasing in
operational process of firm.
• The quality control criteria will become more precise with each
level, ensuring high quality goods to reach to customers.

Cont....
Role of managers: The managers will analyse the quality
measures at each level and will provide the necessary reviews
as per requirements.
Role of leaders: The leaders will look after the alteration in
working of employees, if any according to the reviews received
from managers.

Just in time (JIT)
• It is an approach of delivering the products and services
produced by Unilever in a stipulated time frame that will help in
meeting the needs and demands of their customer, increasing
their satisfaction level.
• It also improves the overall productivity and revenue generation
of the firm that will help in catering the needs of the customers
in an effective way.

Cont....
Role of manager: Mangers tole is to set targets for leading
person in order to ensure completion of work in stipulated time
to meet business objectives.
Role of leader: The leader will communicate these policies
and deadlines to employees which will be monitored by
managers and thus will lead the execution of this approach.

Value and importance of operation's
management
The operation's management plays a very important role within
the organisation.
The proper management of the business operations and
activities will help in effective execution of various business
operations and thus will lead the selected business enterprise,
Unilever to carry out their business related functionalities in
much effective way.