How Unilever Improves Recruitment, Selection, and Training Globally

This report provides a detailed analysis of Unilever's approach to employee recruitment, selection, and training in a global context. It begins with an introduction to human resource management (HRM) and its importance in multinational corporations, specifically focusing on Unilever. The report outlines the project's aims and objectives, emphasizing the need to align HRM practices with international standards. It then presents a project management plan, including cost analysis, scope definition, time scheduling, quality control, communication strategies, risk assessment, and resource allocation. The work breakdown structure (WBS) and Gantt chart are used to illustrate project timelines and task delegation. The report investigates research methodologies, including quantitative and qualitative approaches, such as questionnaires and random sampling. The report includes analysis of the survey results. The report concludes with an evaluation of the research findings and provides insights into Unilever's HRM practices.

Managing a Successful
Business Project

TITLE:
“How do multinational companies improve the recruitment, selection and training of
their employees to meet International requirements? ”. A study on Unilever.
INTRODUCTION
Human resource management work as a mandatory part for the business which
undertakes the process of selecting or recruiting the suitable and potential nominee for the vacant
seat of the business. This process start with the recruitment which is a process of attracting and
finding suitable candidates for the organisation. While to chosen best candidates selection is the
second step to recruit candidates from large number of applicants. Another step is to develop
effective training methods for increasing the employees skills and knowledge. The organisation
chosen for this assignment is Unilever which is operating their business in food and beverages,
cleaning agents, beauty products and many more. Moreover they are performing their operations
almost in every country (Julien, 2018). This assignment highlights on project management plan
of Unilever. Further work-break down structure and Gantt chart will also be discuss in this
report. Along with research methods by implementing different tools and techniques.
TASK 1
P1 Project aims and objectives for recruitment, selection and training
Aim:
“In order to examine how multi-national organisation evolve recruitment, selection and
training for employees to meet them with global desires” Case study on Unilever. The major
intention to increase process of employee's recruitment, selection and training is to increase
organisation efficiency. Through implement of this act employee's capability will boost due to
which they complete their work with more efficiency and effectiveness. According to present
market conditions most of business's are performing their operations at global level. So to retain
for longer period in market management of Unilever is focused to increase their employee's
performance.
Objectives:
 For understanding the conception of selection, recruitment and training to familiar the
employee's with international standard of HRM.

 To inspect concept of selection, training and recruitment that match with international
requirement. For understanding and improving employee's performance.
 For identifying alternative and unique methods of training that are used by Unilever to
motive their employees. This helps them to improve their organisational performance.
 Last objective is to increase organisation productivity through increasing employee's
performance by providing effective training to them.
Role of HRM in an organisation
It is the process that is used by organisation for recruiting people, training them, making
compensate for them as well as formulating policies that are related with employees. Further the
ISO ( International organisation of standardization) issued their standards which are related with
human resource management are mention as follow:
 ISO 30408- This works as to provide guidelines that helps to formulate effective human
governance system. It helps to respond effectively between organisation and its
employees (Letsoalo and Mollel, 2016).
 ISO 30405- This standard states the guidance for effective recruitment process which is
designed for all organisation which are engage in recruiting.
 ISO 30409- It is related with workforce planning and the main intention to develop this
standard is make plans before starting the process of recruiting.
 ISO 30400- The main agenda of this act is related with terminology in order to provide
common understanding that is related with standards of HRM.
P2 Project management plan that covers aspects of cost, scope, time, quality, communication,
risk, and resources
Program that is related with project is a formal document that undertakes several project
which is useful for completing a project effectively.
Cost factor including aspect
of data collection, travelling
and other cost
It is the aspect that is related with expenses that occurred to
conduct a research effectively. Cost related for this project is
overall £ 1000. Cost that incurred for data collection is £250.
While cost for questionnaire is £150. Along with this the cost
that is related with printing £350. moreover cost to
communicate with stakeholders is £180. At last other expenses
are approximately £70.
2

SCOPE Scope for this study is wide because recruitment process is
mandatory for all organisation. While for researcher scope is
not much broad due to shortage of resources.
TIME Schedule of time help Unilever to complete their work before
deadlines. In context of researcher predicted time is 6 weeks for
completing the research in appropriate manner.
QUALITY Information or data that is collected by researcher need to be
realistic, accurate and relevant to project. For evaluating the
quality of work interpretation from questionnaire need to
monitor on regular basis.
COMMUNICATION To conduct a research effectively some essential elements for
researcher that is necessary to develop effective
communication skill. For completing this assignment face
interaction between human such as interview is executed in
case of tutor and team members. While for respondents E-mail
technique is implemented.
RISK In order to complete the research with quality researcher need
to overcome from different issue such as lack of funds,
shortage of resources etc. While for researcher it is complex to
complete work before deadlines. But due to team support this
risk overcome easily.
RESOURCES For completion of this research several resources are used such
as computer, expertise and specific knowledge form tutor.
Published newspaper, online reports etc. For complete it in
accurate manner optimum utilisation of resources is done to
conduct research properly.
P3 Work breakdown structure and Gantt chart to provide time-frames for completing the project
Work break down structure
3

WBS work as a chart that defines the relationship between all project activities to
execute them properly in the organisation. In context of Unilever this tool benefited them to
accomplished their project with more skilfulness and effectiveness through delegating the work
to employee's according to their skill and knowledge (Motl and Pilutti, 2012). Moreover it also
assist management to reduce the complexities of activities by allocating task in appropriate,
systematic and sequential manner.
Gantt chart
Gantt chart was invented by Henry L. Gantt who was a well known and recognise social
scientist and engineer. This activities undertakes different graphs and charts that are used to
display essential information through graphical ways. Further in terms of benefits this Gantt
chart helps them to derive different activities and times that is invested by the organisation to
complete the project(Patterson, Zibarras and Ashworth, 2016). Along with this it is useful to
track different activities that ensures management of Unilever to complete their project
effectively. Further this activities aid them to perform well which benefited them to gain
competitive advantage among the industry.
4

TASK 2
P4 Investigate research by using quantitative and qualitative approach to meet aims and
objectives
Primary research
Primary investigation is defined as a method that is used by investigator to gather the
information directly from the respondents. In terms of researcher they own the data that is used
by them to make a effective conclusion for the report. For management of Unilever it is a
primary methods that is used by researcher because it assist to gather the information find out
suggestion, feedback or review about product directly from the consumer.
5

Quantitative research
It is explained as a systematic investigation which helps to gather relevant data by
performing statistical and mathematical computing techniques. In context of researcher
quantitative research helps them to implement accurate data and statstics in the report.
Questionnaire & Random sampling
This work as a set of question that helps to obtain statistical and personal information
from the individuals. Moreover it is a printed set of question that is close ended or open ended.
Random sampling is a selection of individuals that helps researcher to complete research in
accurate manner (Polonsky and Waller, 2018).
Qualitative research
This method is defined as a market research that focus to obtain data by obtaining the
information through asking questions with a open ended methods that used to gain effective
result for organisation. This methods is advantageous for investigator as it helps them to gain in-
depth interview and information from the customers.
Research sampling
This is the most important factor that governs the quality of research. In this research
probability technique is enforced by the researcher as it is based on randomization which
determines that they provide equal opportunity to each respondent. Sample size chosen for this
research is 40. In order to conduct it properly interview method is implemented that defines to
conduct whole research in a proper manner through taking in-depth interview of candidates.
Secondary research
Secondary research involves summary, data and information from different methods such
as published newspaper, articles, journals and website. This all helps an researcher to complete
their task with in short period of time (Scott, Ditroilo and Marshall, 2017). In context of this
assignment secondary research is used to make or develop an idea for completing the project as it
also provides assistance to complete primary research in effective manner.
Questionnaire
Q 1) Are you aware about any knowledge regarding the phenomena of recruitment, selection
and training?
A) Yes
B) No
6

Q 2) Which approach is the best for Unilever in selecting & recruiting candidates at multi-
national level?
A) Internal approach
B) External approach
Q 3) Is on the job or off the job training programs are beneficial for Unilever?
A) On the job
B) Off the job
Q 4) Does trained employees help Unilever to gain more benefits in upcoming future?
A) Agree
B) Dis-agree
Q 5) Positive or negative which type of impact does recruitment, selection and training make on
employees of Unilever?
A) Positive
B) Negative
Q 6) Provide suggestion to Unilever for improvement in employee's recruitment, selection and
training?
Q 1) Are you aware about any knowledge regarding the phenomena of
recruitment, selection and training?
Frequency
A) Yes 9
B) No 11
Q 2) Which approach is the best for Unilever in selecting & recruiting
candidates at multi-national level?
Frequency
A) Internal approach of recruitment and selection 12
B) External approach of recruitment and selection 8
7

Q 3) Is on the job or off the job training programs are beneficial for Unilever? Frequency
A) On the job 13
B) Off the job 7
Q 4) Does trained employees help Unilever to gain more benefits in
upcoming future?
Frequency
A) Agree 10
B) Dis-agree 10
Q 5) Positive or negative which type of impact does recruitment, selection and
training make on employees of Unilever?
Frequency
A) Positive 8
B) Negative 12
8

TASK 3
P5 Evaluating research and data using appropriate tools and techniques
THEME 1: Have you any idea regarding the phenomena of recruitment, selection and training.
Q 1) Are you have any knowledge regarding the phenomena of recruitment,
selection and training?
Frequency
A) Yes 25
B) No 15
A) Yes B) No
0
5
10
15
20
25
25
15
Frequency
Interpretation- It is stated through the above graph that 25 respondents has idea about
recruitment, selection and training. While other 15 are not awake about this process.
Theme 2: Approach that is best for Unilever in selecting & recruiting new candidates at global
level.
Q 2) Which approach is the best for Unilever in selecting & recruiting
candidates at multi-national level?
Frequency
A) Internal approach of recruitment and selection 22
9

B) External approach of recruitment and selection 18
A) Internal approach of recruitment and selection
B) External approach of recruitment and selection
0
5
10
15
20
25 22
18
Frequency
Interpretation- From the above data it is stated that 22 respondents are satisfied with internal
recruitment methods. Whereas other 18 are satisfy with external approach of respondents. For
Unilever it is good for them them to recruit employee through internal method.
Theme 3: Job training programs which are more beneficial for Unilever.
Q 3) Is on the job or off the job training programs are beneficial for Unilever? Frequency
A) On the job 17
B) Off the job 23
10