Unit 25 - Non-Direct Support Work: Interpersonal Skills in Social Care

This report delves into the interpersonal skills essential for non-direct care workers in social care settings. It emphasizes the importance of verbal and non-verbal communication skills, highlighting the need for active listening, clear articulation, and positive body language. Furthermore, the report underscores the application of core care values such as maintaining confidentiality, promoting well-being and diversity, and respecting individual rights and beliefs. It also examines the role of non-direct workers, including managers and administrators, in ensuring the effective supervision, conflict resolution, and overall management of operations within healthcare organizations. The document concludes by emphasizing the provision of constructive feedback to employees and the continuous improvement of operational efficiency.

Unit 25 Support Work
in Social Care

Interpersonal skills of non direct
workers
• The non direct care workers in health care organization will have a wide
variety of various operations that are taken into consideration by nursing
care or residential care home.
• These core values will help them to improve the quality of services they
provide and aid them in supporting various operations that help in better
management of operations.

Cont....
Some key skills that are possessed by the non direct care workers are:
Verbal communication skills
• The non direct care staff must be very efficient in verbal communication for
effective management of various operations.
•They must possess good listening skills, avoid using jargon and should be
non judgmental.

Cont....
Non verbal communication skills
•They must also possess the effective ability to perform non verbal
communication.
•Their body language and gestures are required to be very presentable and
appealing.
•Besides this, their dress up also helps in easy identification.
•Further, they must also provide each other with effective personal space.

Cont....
Application of care values
•The non care employees will look after effective management of various
operations and care values that will help them to have a better idea of various
operations.
•This will help them to maintain the confidentiality in organisation, promote
well being and diversity as well as maintain individual rights and beliefs.

Role of non direct care workers
• A team is the group of various individual members, providing safe,
inclusive and integrated services.
• The non direct workers play a crucial and significant role in the better
management of the various operations of the company.
• They play a range of roles from managers to volunteers, including health
and care workers, occupational therapist, etc.
• Also, they play a crucial role in effective handling of operations at work
place.

Cont....
• Non direct workers will not get involved in various operations that are been
carried out at the nursing home or residential care.
• They will also help the regular or the direct employee's in the management
of the various operation's in the difficult area.

Cont....
• Besides this, the non direct workers like managers or administrators will
look after the effective supervision and various concerns in organisation
that help them to effectively execute different operations of company.
• They will also see through the effectively management of any sort of
conflict, abuse or negligence of the service that can affect the efficiency of
the company and the relation with clients or the employee's.

Cont....
• Besides this, they will provide the constructive feedback to the employee's
and will see through the effective management of the various operations
that are been taken into the consideration by the non direct employee's.

REFERENCES
Baldwin, M., 2016. Social work, critical reflection and the learning organization.
Routledge.
Lovatt, M. and et.al., 2015. The provision of emotional labour by health care assistants
caring for dying cancer patients in the community: A qualitative study into the
experiences of health care assistants and bereaved family carers. International
journal of nursing studies. 52(1). pp.271-279.
Payne, M., 2015. Modern social work theory. Oxford University Press.
Sims, D. and Cabrita Gulyurtlu, S.S., 2014. A scoping review of personalisation in the
UK: approaches to social work and people with learning disabilities. Health &
social care in the community. 22(1). pp.13-21.

THANK YOU!!