Pearson HND - Managing Accommodation Services Report, Module 7, 2019

This report delves into the multifaceted world of managing accommodation services. It begins with an overview of the industry's scale and size, providing data on hotel numbers and room occupancy in the UK, including details on different star ratings and regional distribution. The report then explores various ownership and purchase methods for establishing accommodation businesses, outlining the advantages and disadvantages of each, such as sole proprietorships, limited companies, and franchises. Hotel classification systems, including grading and review processes, are examined, highlighting the different levels of services and amenities offered, from essential to hyper-luxury. The role and organization of the front office are then dissected, detailing its functions, required equipment, and key personnel, such as reservation clerks and check-in staff. The report also touches upon the significance of housekeeping and interdepartmental relationships, emphasizing the importance of scheduling, repairs, and customer security. The report utilizes tables and interpretations to present statistical data and offers a comprehensive understanding of the operational and managerial aspects of the accommodation sector.

MANAGING
ACCOMMODATION
SERVICES

Table of Contents
INTRODUCTION...........................................................................................................................2
P.1 The scale and size of accommodation services................................................................3
P.2 The different forms of ownerships and purchase methods..............................................7
P.3 The role grading and reviews towards the classification of hotels..................................9
TASK 2..........................................................................................................................................13
P.4 The organisation of front office function within a variety of accommodation services.13
P.5 The key role within the front office department of hotel...............................................14
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Managing accommodation services is a process through which guests in hotel
accommodated properly. The some hotels provides overnight facilities along with meals some
hotels only offers accommodation services. They don't have meal or dining facilities. The
Crowne Plaza hotel is a multinational chain of full services, headquarters in United kingdom.
This hotels operates in 52 countries with more than 420 hotels and 1,18,000 bedrooms all over
other countries. This report includes scale and size of different hotels in UK or in London, the
different ownerships to start business or purchase method as well there advantages/
disadvantage. According to review and gradings hotel facilities are distributed. The role of front
office department and importance as well as role of housekeeping department, to maintain
certain inventory related to linen stock in hotel. The importance of interrelationship between
other departments in hotels, importance of scheduling work repairs. The importance of certain
security provided to customers.
TASK1
P.1 The scale and size of accommodation services.
The hospitality industry is a fastest growing industry as compare to other industry all
over the world. The hotels aim is to provide luxury accommodation services to it's customer
(Dredge and et. al., 2016). The data of number hotels in UK, in London etc. are:-
Table 1:- The number of hotels in UK according to star rating.
Particular Number(2016)
Deluxe 44
Superior deluxe 29
International deluxe 20
First class 33
Business class 15

Interpretation 1:- From the above graph, it can be interpreted that there are 44 hotels in deluxe,
29 hotels in superior deluxe, 20 in international deluxe, 33 in first class and 15 in business class.
Table 2:- The number of hotels in different regions of UK.
Particulars Number
England 427
Scotland 54
Wales 24
N Ireland 3
Deluxe
Superior deluxe
International deluxe
First class
Business class
0
5
10
15
20
25
30
35
40
45
44
29
20
33
15 Number(2016)

Interpretation 2:- From the above graph, it can be interpreted that England has 427 hotel,
Scotland have 54, Wales are around 24 and N Ireland are around 3 hotels.
Table 3:- The number of rooms in deluxe hotel.
Particular Number
2012 81.1
2013 82.1
2014 81.2
2015 80.9
2016 82.6
England Scotland Wales N Ireland
0
50
100
150
200
250
300
350
400
450 427
54
24 3
Number(2016)

Interpretation 3:- From the above graph, it can be interpreted that there are 81.1 % rooms in
deluxe hotel in London and it increased by 82.6 by 2016.
Table 4:- The number of rooms in England hotel.
Particular Number
2012 70.3
2013 72.8
2014 74.7
2015 75.7
1 2 3 4 5
0
500
1000
1500
2000
2500
2012 2013 2014 2015 2016
81.1 82.1 81.2 80.9 82.6
Particular
Number(2016)

2016 76.2
Interpretation 4:- From the above graph, it can be interpreted that overall hotels in England are
around 70.3 till 2016.
Table 5:- The number of hotels in other cities of UK.
Particular Numbers
Cambridge 4
Gatwick 4
Bradford 3
Cardiff 10
Derby 4
1 2 3 4 5
0
500
1000
1500
2000
2500
2012 2013 2014 2015 2016
70.3 72.8 74.7 75.7 76.2
Particular
Number(2016)

Interpretation 5:- From the graph, it can be interpreted that number of hotels in Cambridge are
4, Gatwick is 4, Bradford is 3, Cardiff have 10 hotels and Derby have 4.
P.2 The different forms of ownerships and purchase methods.
The facilities which are provided to customer includes lodging, meals etc. To start a
business there are certain ownerships types and purchase methods (Brochado, Rita and Gameiro,
2015). The manager need to study each to make decisions which type of ownership they chose.
The different types of ownerships are:-
Basis Description Advantage Disadvantage
Sole traders It refers to process in
which business are
sets up and runs on it's
own.
The individual keeps
all the profits and
maximum privacy in
every aspects.
The lose is bear by
individuals and less
attractive to customers
as well as clients.
Limited company Limited liability
company means to
have less liability.
The company have
separate entity and less
taxes are paid by
Large amount of cost
is incurred to set up
the company and
Cambridge Gatwick Bradford Cardiff Derby
0
1
2
3
4
5
6
7
8
9
10
4 4
3
10
4 Numbers(2016)

company restrictions towards
raising capital.
Ordinary business
partnership
It means the
agreement between
two more people as to
run business.
The partners have easy
to establish this
business and liable for
greater borrowing
capital.
Each partner will serve
individually for
liability.
Limited partnership It refers to partnership
in which each partner
are not liable to make
decisions. advantages
and disadvantages to
start a new business
They have unlimited
shareholders and
certain tax advantage.
Large amount of
documentation is
required and less
protection from
excessive taxation.
Limited liability
partnership
It's means partners
have limited liability
in their company.
They have no
ownership and
manager distinction.
The one partner have
more rights as
compare to another
partner in company.
Unincorporated
association
These are not legally
registered.
Easy to start and easy
to close this business.
The conflicts can be
raised and can't be
resolve as they are not
registered.
Basis Description Advantages Disadvantage
Cash purchase To start the business
with cash they loans
are be taken to start
business.
The revenue are
reserve to pay any
liabilities and they can
spend that money for
The growth is less as
funds are easily
available to investor.

expansion as well as
for more investments.
Bank loans The amount of money
is hired from bank for
certain period of time
with an agreement of
repayments.
In starting repayments
are negotiated and
certain agreements are
made to avoid
conflicts.
They are considered
flexible and assured
against the assets of
business.
Family loans To take loans from
family without paying
certain interest.
The individual are not
liable to pay interest
against loans
If personal relations
effects then it also
effects business
operations.
Joint purchase with
family/ friends/
business associates
To start business with
family, friends etc.
Easily funds are
available and loss are
easily distributed
The disputes are not
easily resolved by
individuals.
Franchise A franchisor provide
certain rights to
individual as to start
new business, ongoing
guidance, system etc.
Independence to start
small businesses
ownerships and have
higher success rates.
To buy franchise
which means to enter
into formal agreement
and there are cretin
restriction as well.
Re-mortgage own
home
The money is
borrowed on the basis
on own property or to
lend that property
against money.
Borrow money at
lowest rates and
affordable in monthly
payments.
These process takes
number of weeks to
start new business.
P.3 The role grading and reviews towards the classification of hotels.
These gradings, reviews, rating and classification plays an essentials role to attract more
customers. As guests selects the hotels for accommodation on the basis of these terms. The
Hotels are rated on the basis of items they offered to their customers (Gössling and Lane, 2015).

The Crowne Plaza is a hotel which offers different facilities to customers. The facilities of hotels
are divided into categories are:-
 Essentials:- These items are absolutely necessary by individuals as well as extremely
important to accommodate in hotel. The essential items includes beds, keys, attach wash
rooms, proper lighting etc.
 Basic:- It means to have facilities than essential services. Basic services are expensive
then essential services provided by hotel. The basic services Crowne Plaza hotel provides
are card operating keys, extra towels, washing tools kits, etc.

 Nice to have:- These are items which customer received without expecting from hotel,
they are kind of complementary items offered to guests. This helps hotels to maintain
customer loyalty and easy to retain customers. The Crowne Plaza offered nice to have
items are kettle, coffee machine, extra bed for kids etc.