PPMP20009 Unit Portfolio: Week X Reflection on Quality & Improvement

This PPMP20009 unit portfolio provides a reflective account of learning related to quality management and continuous improvement. It explores the definition of continuous improvement, provides real-life examples of its application, and discusses its impact on quality in business and personal life. The portfolio also delves into the history of the quality movement, methods for ensuring quality, and processes for delivering consistent service. Supporting documentation includes readings and personal reflections on the subject matter, demonstrating an understanding of quality policies, objectives, assurance, control, audits, and program plans.

(Insert Student Name) / (Insert Student Number) - PPMP20009Unit Portfolio for Week (Insert week number)
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(Insert Student Name) / (Insert Student Number) - PPMP20009Unit Portfolio for Week (Insert week number)
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Weekly Portfolio Learning Table
Topic and
reading samples.
Your personal learning outcomes
from thisunit.
Learnings from your experience. Supporting documentation
including your prior learnings.
Quality
Management and
Continuous
Improvement
The activities have been helpful to
understand continuous improvement and
quality in business. Moreover, the effects
of quality in daily life are also understood
from the task.
Continuous Improvement:
This is an ongoing improvement of
products, processes and services. This is
done through various incremental and
breakthrough developments. In order to
go ahead in the competitive
marketplace, the business processes
must be operating at maximum
efficiency. Above all, the process
efficiency has possessed an important
influence on the agility, profits, and
productivities and so on (Chartier et al.
2017). The smartest method to achieve
continuous improvement is to focus on
growth. This is helpful for the
organizations to incrementally develop
their products, services and processes.
Further, it is used to create culture of
improvement. Constant improvement is
the responsibility of every people at the
company and not only for the process
improvement team.
Example real life:
The continuous improvement is
applicable in daily life as per as time
Chartier, L.B., Stang, A.S., Vaillancourt, S.
and Cheng, A.H., 2017. Quality
improvement primer part 2: executing a
quality improvement project in the
emergency department. Canadian Journal
of Emergency Medicine, pp.1-7.
Herod, B.J. and Kovach, J.V., 2015. A
Preliminary Investigation of Exploration-
Oriented, Learning Behaviors for Managing
Project Quality. International Journal of
Information Technology Project
Management (IJITPM), 6(2), pp.18-39.
Melton, L., Brewer, B., Kolva, E., Joshi, T.
and Bunch, M., 2017. Increasing access to
care for young adults with cancer: Results
of a quality-improvement project using a
novel telemedicine approach to supportive
group psychotherapy. Palliative &
supportive care, 15(2), pp.176-180.
Razavi Hajiagha, S.H., Akrami, H., Hashemi,
S.S. and Mahdiraji, H.A., 2015. An Integer
Grey Goal Programming For Project Time,
Cost and Quality Trade-Off. Engineering
Economics, 26(1), pp.93-100.
Shaikh, S.S. and Darade, M.M., 2016.
Assessment of key performance indicators
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(Insert Student Name) / (Insert Student Number) - PPMP20009Unit Portfolio for Week (Insert week number)
Topic and
reading samples.
Your personal learning outcomes
from thisunit.
Learnings from your experience. Supporting documentation
including your prior learnings.
management is concerned. To manage
time, it has been vital for personal life
similar to that of business. It is a
mistake that people often think that as
they had additional time in their life
they could be got lot more time to be
accomplished (Razavi Hajiagha et al.
2015). However, continuous
improvement is helpful to appreciate
the value of smaller time blocks. Here,
for instance, as anyone gets up 15
minutes early one can fit under a short
and invigorating workout at the
morning. Further, watching one less
half-hour TV show daily at might also
provides additional 3.5 minutes every
week that can be put into better use.
Quality in business:
The managing of quality has been vital
for small business. The quality products
have been helpful to maintain customer
satisfaction and loyalties. Further, they
are helpful to decrease cost and risk to
replace various faulty goods. It has been
important to satisfy the customers and
retain the loyalty such that they
continue to buy in future (Melton et al.
2017). Here strong reputation for the
quality is a significant differentiator at
in project quality plan for construction
project. Global Research and Development
Journal for Engineering, 1(12), pp.126-131.
Sunindijo, R.Y., 2015. Project manager skills
for improving project
performance. International Journal of
Business Performance Management, 16(1),
pp.67-83.
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(Insert Student Name) / (Insert Student Number) - PPMP20009Unit Portfolio for Week (Insert week number)
Topic and
reading samples.
Your personal learning outcomes
from thisunit.
Learnings from your experience. Supporting documentation
including your prior learnings.
markets that ha been very competitive.
The various accredited quality control
systems has been playing a vital role to
comply with those types of standards.
As any effective quality system has been
absent, one can incur the cost to
analyze various nonconforming services
and goods for determining root causes
and then reset those products after
doing the rework.
Impact of continuous improvement on
quality:
The constant development process has
been one if the current incremental
developments. Here the business has
been continuing to perform normal
business activities. Further, they have
been consistently seeking latest
opportunities for adding values to
processes, services and products (Herod
and Kovach 2015). The constant quality
development has been accomplishing
some important changes opn time.
Besides, it has been totally driven
through various inputs of employees
since its effectiveness has been
depending on the dedication of the
team towards the process.
History of quality movement:
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(Insert Student Name) / (Insert Student Number) - PPMP20009Unit Portfolio for Week (Insert week number)
Topic and
reading samples.
Your personal learning outcomes
from thisunit.
Learnings from your experience. Supporting documentation
including your prior learnings.
Quality evolved as a concept in 20th
century having its base in the
management and industry. It turned
into issues with the rise of adoption and
industrialization of latest scientific
approach towards management on the
basis of strict division of labor. This was
popularized by F.W. Taylor. This
witnessed a mass-production and break
down of activities into repetitive and
small tasks that are handled by
machines, role of workers. This was
helpful to self check the quality that is
reduced. At the later phase the
necessity for this product inspection as
helpful to assure that they have been
meeting specifications prior they left
their factories. Thus is came to referred
to as quality control (Sunindijo 2015).
Ensuring quality in life:
In real life the quality has been helpful
to benchmark and report. The reporting
comes into play as one determines
what has been working and what not.
Further, it has been helpful to cut down
various unnecessary products, wastes
and activities. This is helpful to have
more organized and effective
environment. Further, it has been
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(Insert Student Name) / (Insert Student Number) - PPMP20009Unit Portfolio for Week (Insert week number)
Topic and
reading samples.
Your personal learning outcomes
from thisunit.
Learnings from your experience. Supporting documentation
including your prior learnings.
helpful for performing checklists and
audits. This is helpful to understand the
present weaknesses and strengths and
find what changes are needed for any
particular case. Lastly is helpful for
document control.
Processes to ensure delivery of quality:
The processes include consistent
service. This is the key towards
customer loyalty. Then the necessities
of the customers are to be determined.
Lastly, the perquisites of the customers
are to be delivered affectively to assure
quality. Lastly, it is to be assured that
the consistency has been present on
day-to-day operations (Shaikh and
Darade 2016). As the expectations of
the customers are known, as are totally
satisfied with the services and products,
the following step is to guarantee what
is needed to be delivered every time.
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