HND Communication in Health & Social Care Organisations - Unit 1

This assignment focuses on the importance of effective communication within health and social care organizations. It highlights the crucial role of communication in fulfilling the needs of individuals within these settings, emphasizing the use of various communication methods, techniques, and strategies. The report discusses the use of ICT software for managing patient information and improving health and safety. It explores ways to improve communication processes, including overcoming barriers such as environmental changes and language needs. The influence of individual values and cultural differences on communication is also examined, along with strategies to support diverse communication needs, as illustrated by the case of Miss Gina. The assignment concludes that maintaining effective communication is essential for achieving desired outcomes and ensuring quality care in health and social care units.

COMMUNICATION

 For any organisation is is very crucial to implement effective and efficient
communication.
 This can be done by using various methods, techniques and strategies of
communication.
 Workers or service providers who works in social and health care unit it is
very important to develop effective communication skill in order to fulfil
all the needs and requirements of the people who are living their.
INTRODUCTION

What is Communication ?
 Communication is the process of sending and
receiving thoughts and views in order to ensure the
sharing of data and information.
 Effective communication is the method of exchanging
information efficiently.

ICT Software packages
It is very important to ensure the health and safety of the patients who are living in the
health and social unit. This can be possible by using various technologies. The workers
or service providers of the care unit can use ICT software for managing the data and
informations relate to the unit members systematically. By using the software workers
can can manage the information related to:
 Patients records
 Medical informations
 Accessibility

CONTINUED
 Transferring
 Preventions
 Records of the medical information
 Futures outlooks

 Dealing in such organisation is a matter of huge responsibility and de-
legacy. It is very critical to operate functioning of such organisations.
Using ICT software can prove to be very beneficial for the service
providers because it will help in maintaining all the important informations
of the service users.
 It is very important for the workers of the care centres to provide all the
benefits to the patients who are living their. Sometimes they are enable to
convey what they desire so it is responsibility of the workers to understand
the desires of the members and provide full satisfaction to them so that they
can recover fast and healthily.
CONTINUED

Ways of improving communication process in the
helth and social care unit.
Effective, systematic and Influential communication is the keen requirement of any
sector specially social health and care unit sector. This can be implemented by
overcoming barriers to communication:
 Environmental changes
 Considering preferences and understanding language needs of the individuals
 Speak clearly
 Speak slowly
 Careful Listening

 In every organisation there are so many workers or service provides who
belong to different culture, backgrounds and ethnic groups. It is important
for them to avoid their cultural differences and work together to accomplish
the goals and objectives of the organisation.
 The top priority of health and social care unit is religion and ethnicity. It is
very important for the workers and service providers of the care units to
maintain relationship with the service user.
 In NHS there are translators who help the people in the process of the
communication.
How communication process is influenced by
individual values.

Strategies to support communication needs in
health and social care.
As per the case of Miss Gina, effective communication is first
and foremost requirement of any organisation, it helps in
expressing point of views, thoughts and feelings of the
individual. The main reason behind her suffering is that, she
was enable to express her problems and issues as she was not
fluent with English. Effective communication is essential
because:

CONTNUED
 It helps in establishing and developing relationships.
 Providing and Requesting information.
 Helps in maintaining accuracy.
 Helps in improving the well being of the individual

Barriers In Effective communication
Cross Culture Barriers
Language Issues
Expressive Issues
Mental and Psychological Barriers
Lack of Motivation