Unit 18: HRM for Service Industries - Training & Development Analysis

This report examines the crucial role of Human Resource Management (HRM) within the service industry, particularly focusing on the contributions of training and development (T&D). It highlights how effective HR policies and procedures, especially in T&D, enhance employee performance, ensure stable performance by boosting confidence and loyalty, improve job satisfaction, lower attrition rates, and facilitate adaptation to change. Using the Hilton Hotel as an example, the report demonstrates that T&D initiatives lead to increased staff satisfaction, preparation for new changes, minimized employee turnover, and an enhanced overall organizational performance. The conclusion emphasizes the multifaceted benefits of T&D for service-oriented businesses.

Human Resource Management in Service Industry
Task 4

Introduction
 Role and significance of human resource management has changed
with the time.
 Most important in cut throat competition, change in time and
innovative business practices.
 Effective HR policies and procedures enhance efficiency and
productivity.

4.1 Contribution of Training and Development (T&D)
Key contributions of training and development in Hilton hotel are:
Employee performance:
 Train the staff members.
 Increase current knowledge and skills levels.
 Amplify the present skills by developing new ones.
 Results is improving overall performance of employees

Conti...
Stable performance:
• Training and development develop confidence level in
employees.
• Increase loyalty and long term commitment of staffs.
• Improve quality of services.
• Result of this is give stable performance to Hilton Hotel in
market.

Conti...
Job satisfaction:
• Training and development helps employees to learn some thing
new.
• Easy to fulfil the job requirements and management
expectations.
• Result of this increase employees satisfaction towards their job
position.

Conti...
Lower attrition rate:
• Training and development increase employees productivity.
• Improves staff satisfaction and motivational level.
• Minimize the cost of replacing of personnel.
• Result of this decrease employees attrition rate.

Conti...
Adapt to change:
• Training and development helps employees to accept new
changes
• Develop the habit of continuous learning.
• Able to adopt new working styles.
• Result of this to prepare staffs to accept the new changes.

Conclusion
• Training and development deliver different benefits to Hilton Hotel.
• Increase staff job satisfaction
• Prepare personnel to accept new changes.
• Minimize employees turnover ratios
• Enhance performance level of organization.

References
• Dias, L., 2016. Human resource management. Human Resource Management.
• Guest, D.E., 2011. Human resource management and performance: still searching for
some answers. Human Resource Management Journal, 21(1), pp.3-13.
• Harzing, A.W. and Pinnington, A. eds., 2010. International human resource
management. Sage.
• Hendry, C., 2012. Human resource management. Routledge.
• Jiang, K., Lepak, D.P., Hu, J. and Baer, J.C., 2012. How does human resource
management influence organizational outcomes? A meta-analytic investigation of
mediating mechanisms. Academy of management Journal, 55(6), pp.1264-1294.