Comprehensive Analysis of Staff Turnover at United Finance Company

This report provides an in-depth analysis of staff turnover at United Finance Company, a financial institution based in Oman. The executive summary highlights the problem of unstable staff turnover, attributed to factors such as limited growth opportunities, inadequate monetary benefits, and a lack of top executive support. The report delves into the company's background, industry context, and a detailed problem statement. It identifies and justifies the use of analytical tools like mind mapping, the five whys, and fishbone analysis. The analysis section explores the root causes of the issue, leading to realistic recommendations and an action plan to improve employee retention. The report emphasizes the importance of addressing these issues to enhance the company's performance and profitability, offering practical solutions such as providing monetary benefits and creating growth opportunities for employees.

Staff Turnover at United
Finance Company

EXECUTIVE SUMMARY
The report is based on the problem of unstable staff turnover of United Finance Company
which is based in Oman and founded in year 1997. This problem is resulted due to different
causes which are lack of growth opportunities, monetary benefits, top executive support etc. For
the managers of the company it is very important to find appropriate ways so that all of them can
be resolved and employees can be retained. In below report organisation's back ground, industry
context, problem statement, analysis of the problem, appropriate justification for the
identification and usage of analytical tools are covered. Realistic recommendations and an action
plan has also been formulated in this assignment.

Table of Contents
EXECUTIVE SUMMARY.............................................................................................................2
INTRODUCTION...........................................................................................................................1
ORGANISATION'S BACKGROUND AND INDUSTRY CONTEXT.........................................1
Organisation's background.....................................................................................................1
Industry context......................................................................................................................2
PROBLEM STATEMENT..............................................................................................................2
IDENTIFICATION OF ANALYTICAL TOOLS...........................................................................4
Mind mapping........................................................................................................................4
The five whys.........................................................................................................................4
Fish bone analysis...................................................................................................................4
BRIEF DESCRIPTION AND JUSTIFICATION OF USAGE.......................................................6
ANALYSIS OF THE PROBLEM...................................................................................................7
CONCLUSION................................................................................................................................8
REALISTIC RECOMMENDATIONS...........................................................................................9
ACTION PLAN...............................................................................................................................9
REFERENCES..............................................................................................................................12

INTRODUCTION
United Finance Company is finance company which is based in Oman and successfully
executing its business there. The organisation was founded in year 1997 and it is listed on
Muscat Securities Market. It is offering different types of financial products such as
bancassurance, corporate deposits and conventional finance to the corporate business entities.
The business is executed through retail segments (Guilding, Lamminmaki and McManus, 2014).
Other products that are provided by United Finance Company are bridge loans, hire purchase,
bill discounting, debt factoring, car loan, vehicle finance etc. Currently this finance company is
dealing with an issue of staff turnover which is affecting its performance and profitability. The
organisation operates business in 8 different locations. Main aim of this assignment is to find
appropriate solution for the problem of staff turnover of United finance Company . In this
project report detailed analysis of the problem with its statement, identification of analytical
tools, justification about the usage of the tools are discussed.
ORGANISATION'S BACKGROUND AND INDUSTRY CONTEXT
Organisation's background
United Finance Company is based in Oman and operating its business in 8 locations
including Ibra, Sohar, Nizwa, Barka, Ibri, Mawelah etc. It is rendering different types of services
to the corporate organisations. The services are composite loans, corporate deposits, financing of
receivables and leasing, equipment and commercial vehicle finance, hire purchase etc. The
organisation was founded in year 1997. It was established by 20 different promoters who also
contributed in the issued capital of the business. Their share in the whole capital of the
organisation was 60% (Overview of United Finance Company , 2018).
United Finance company is one of the leading financial companies in Muscat. Business
of the organisation was started with an amount of 5 million Omani Rial (United Finance
company , 2018). Vision, Mission and objectives of the company are mentioned as follows:
Vision: United finance company has a long term vision to become the first choice of the
clients and best finance company for the stakeholders so that business can be operated with
higher profitability in upcoming period.
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Mission: To create growth for the organisation by offering customised financial solutions
to the clients, partnering with the enterprise's subordinates for mutual growth and becoming an
impressive corporate business entity.
Objectives: The organisation is willing to capture large market share by rendering good
services to all the clients. Another objective of United Finance Company is to increase its
profits by 10% in upcoming two years by enhancing quality of the services (Daouk-Öyry and
et.al ., 2014).
Industry context
United Finance Company is operating in Financial sector of Oman. This sector is
continuously growing and contributing a higher percentage in the economy of nation. The
government of Oman does not interfere in the financial market and there is no restriction or
limitation of the flow of capital and repatriation of profits. Opportunities in finance sector of
Oman are increasing rapidly and it helps the companies to increase profits. Legal parties of the
country support this industry as it assists in the development of the economy. According to a
research this sector has contributed 1.63% in the GDP (gross domestic product) of Oman
(Anvari, JianFu and Chermahini, 2014). A SAOG company in Oman is considered as when it is
a joint stock company, but the minimum capital required for this type of company is 2 million.
PROBLEM STATEMENT
“United Finance company is facing a problem of unstable staff turnover which is
taking place as the employees are leaving their jobs for some other opportunities”. For all
the concerned persons of the business entity need to make effective decisions and appropriate
strategies so that this problem can be resolved successfully (Jeon and et.al., 2015). The existing
workforce is leaving the company for different reasons. All the below described points are
defined to elaborate the statement:
Looking for better opportunity: Most of the employees of United Finance Company
are leaving their jobs because they are looking for better career options. Managers of the
organisation needs to retain them by providing the opportunities so that they can grow. If there is
no options for growth than it will become more complex to retain skilled and experienced
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employees. If workforce of the company do not find any development opportunity then they
prefer to switch as they want to enhance their career.
In stable financial condition: When an organisation is financially unstable then the
employees wish to join such company which is financially strong and able to provide them a
higher pay. Unstable staff turnover of United Finance Company has resulted because of its
unstable funds and position. Staff members thinks that their future is not safe in the organisation
and they start to look for other career opportunities where they can have a secure future (Griffin,
Hogan and Lambert, 2014).
Lack of employer's support: When managers and employees are having conflicts and
there is no support of them to the workers than it results in unstable staff turnover. It is not
possible for the staff members to work in an organisation when there is no top authority support
to them. In United Finance Company the workers are leaving jobs as they do not have top
management support (M. Abu Elanain, 2014).
Extra working hours: Employers in United Finance Company are forcing the
employees to work for extra hours. It decreased their interest in the organisation and they prefer
to change their jobs. The worker wants to work in such enterprises where they can work freely
with no restrictions. In United Finance Company there are various restrictions on staff members
and it has resulted in unstable staff turnover.
No monetary benefits: Employees in United Finance Company are not getting any
monetary benefits except their salary. There is no bonus and incentive scheme so that employees
can be motivated. It resulted in lack of work force involvement and engagement in the job and
increased staff turnover (Kovner and et.al., 2014).
All the above described reason has resulted in unstable staff turnover of United Finance
Company. The managers and other concerned persons of the organisation are suggested to
decrease it and try to retain the employees so that losses can be minimised. It is very important
for the employers of United Finance Company to identify the causes of the problem and then
take appropriate action so that all the problems can be resolved. It can help to operate business
successfully with higher profits. If the issues are not resolved than it is not possible to perform all
the operational and executional activities effectively (Garner and Hunter, 2014).
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IDENTIFICATION OF ANALYTICAL TOOLS
The problem that United Finance Company is currently facing is unstable staff turnover.
For all the concerned persons of the organisation it is very important to resolve the problem so
the business can be executed appropriately (Techniques to resolve business problems, 2018).
Following methods can be used to identify the solution for the problem:
Mind mapping
This technique is used by the organisations in order to find appropriate information of a
central word. It can guide to analyse the factors that are causing problems for the organisation.
When all the causes of the issues are identified than it helps to find effective solution for that
problem. As United Finance Company is dealing with the difficulty of unstable staff turnover
than the managers of the business entity can use this technique to find solution for the trouble
(Bointner, 2014).
The five whys
It is an interactive and interrogative technique which is used to analyse the relationship
between the cause and effect of a problem. This method can be used by the top executives of
United Finance Company in order to analyse the real cause of problem and then find
appropriate solution for the same.
Fish bone analysis
This is a method which is used to identify the central cause of a difficulty. Managers of
United Finance Company can use this technique while looking for the solution for the problem
of unstable employee turnover (Duffield and et.al., 2014).
Soft system methodology: It is a technique that helps to find appropriate solutions for
the problem of companies. This technique is very beneficial for United Finance company as it
can guide to analyse the ways in which problem of unstable staff turnover can be resolved.
Hard system methodology: This technique can be defined as a tool that helps to analyse
the system which is creating the problem so that it can be resolved quickly. It is very beneficial
for United Finance Company as it will direct the managers to reach the actual cause of problem
of unstable staff turnover.
All the above mentioned techniques can be used to find effective solution for the problem
of unstable staff turnover. From all the methods the best suited method is mind mapping method
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which should be used by the top executive of United Finance Company . By using this method
actual reason for the problem can be identified that can help to find best solution for the problem.
The causes that are figured out by this technique are as follows:
 In United Finance Company there is lack of growth opportunities for the employees
(Takawira, Coetzee and Schreuder, 2014).
 Another cause of the problem is lack of monetary benefits and extra working hours that
resulted in employee turnover.
According to above mentioned causes the solutions that are identified by the managers
are as follows:
 Providing monetary benefits to the employees: As United Finance Company is facing
problem of staff turnover due to lack of monetary benefits and extra working hours. The
mangers can resolve the issue by offering good benefits to the employees according to
their performance. It will result in enhanced productivity and increased profitability
because if new schemes for bonus and incentive is announced then employees will work
hard to attain higher benefits. It will also increase employee retention rate which is the
best solution for the problem of unstable staff turnover (Singh and et.al., 2015).
 Creating growth opportunities for the staff members: As another reason for unstable
staff turnover of United Finance Company is lack of growth opportunities hence, the
managers should create such chances for them in order to resolve their issues. It can be
generated with the help of giving promotion to the staff according to their capability. This
is a good solution for the problem of unstable workforce turnover (Oruche and et.al.,
2014).
Both the above described solutions are going to be implemented by the managers of
United Finance Company in order to resolve the issue of unstable staff turnover. Both of them
can help to deal with the problem appropriately. If company provide growth opportunities and
monetary benefits like bonus and incentives to the staff members than it will result in increased
employee retention and engagement rate. It may help to retain old and skilled workers so that
business can be operated in impressive manner (Glisson, 2015).
BRIEF DESCRIPTION AND JUSTIFICATION OF USAGE
As Mind mapping technique is used by the managers of United Finance Company in
order to find solution for the problem of unstable staff turnover. This method is used because it is
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the most suitable for the organisation according to its situation (Browne, 2016). It is a technique
which helps to figure out the causes of the problem which is affecting overall performance of the
company. Appropriate uses of the techniques are as follows:
 Identifying new ideas: Mind Mapping technique is mainly used to identify new and
innovative ideas so that alternatives can be determined in order to resolve organisational
problems. As Mind mapping technique is used by United Finance Company for finding
new ways in which the problem can be resolved. It is very important for the managers to
use the technique effectively as it can guide to resolve the issue of unstable staff turnover.
 Appropriate decision making: Mind mapping technique is used to make appropriate
decisions that can help to overcome all the issues that are faced by the business entities.
As United Finance Company is facing an issue of unstable staff turnover this problem
can be resolved by making good decisions. Managers of the organisation should take the
problem seriously and then pass their judgement on the situation (Margerum and
Robinson, 2015).
 Formulate effective strategies: Mind mapping technique guides to figure out the causes
of problems that are faced by an organisation so that effective strategies can be
formulated to resolve all of them. This technique is also used by the management of
United Finance Company in order to figure out the cause of problem and then make
strategies to resolve the problem of staff turnover (Harding and et.al., 2017).
 Analysing future opportunities: Main use of mind mapping technique is to analyse
future opportunities for the organisation in which the business can be developed and
growth can be achieved. This technique is also used by the managers and employers of
United Finance Company so that they can retain their employees and enhance their
engagement in the work. They have analysed that organisation can grow in future if
employees are retained. The solutions are also formulated according to the analysis in
which management have decided to provide monetary benefits to all the employees (Zhu
and et.al., 2017).
 Forming solutions according to the problem: Mind mapping technique is used to form
solutions for the problems according to their requirements. It is also utilised by managers
of United Finance Company in order to find appropriate solution for the problem of
unstable staff turnover.
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Mind mapping is used for all the above described purposes and it guides the managers
and other concerned persons of the organisations to find appropriate solutions for the business
issues.
Justification: Mind mapping technique is used for the purpose of finding solution for the
problem of unstable staff turnover because it can help to find the actual causes of the difficulty.
The reasons are used to find solution for the business issues so that all of them can be resolved
and won’t take place again (Pichot and Coulter, 2014). Following perspectives can elaborate the
justification:
Business strategy: Mind mapping technique is used by United finance company because
it helps to find best ways that may guide to formulate appropriate business stratgies in order to
resolve the issues.
Operation and project management: Mind mapping help to manage all the operations
and projects of United finance company as it is a method of finding the issue which is affecting
performance of organisation. When the problems are identified than solutions are implemented
and in this situation projects and operations can be managed appropriately.
Financial: Mind mapping is used to resolve the problem of staff turnover which is
resulting in decreased profits of United Finance company. As it can help to find solution for the
issues and it will also result in the solution of financial problems.
ANALYSIS OF THE PROBLEM
United Finance Company is currently dealing with the problem of unstable staff
turnover which affecting organisation's performance, market image, profitability and
productivity. It is very important for the management of the company to find appropriate
solutions for the issues so that business can be operated in an appropriate manner. All the
impacts of the problem are described below:
 Decreased productivity: The problem of unstable staff turnover continuously decreasing
productivity of the organisation because employees are leaving the company. If there are
no sufficient staff members in the organisation than it is not possible to successfully and
productivity perform operational activities. The problem is affecting performance of the
business entity because of unstable staff turnover (Asegid, Belachew and Yimam, 2014).
 Reduction in employee retention rate: The problem of unstable employee turnover is
taking place due to lack on monetary benefits and growth opportunities. The issue is
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resulted in reduced staff turnover which is creating problem for the organisation. If the
company is not having skilled and experienced workers than it is not possible to execute
the business appropriately (Cosgrave, Hussain and Maple, 2015).
 Reduced profits and revenues: Profits and revenues of United Finance Company are
decreasing because of insufficient number of skilled and experienced employees within
the organisation. The problem is affecting market image and also decreasing interest of
stakeholders. It will reduce investments and equities of the organisation and the
operational capacity of business will also get affected. If United Finance Company is
not having appropriate employees who are required to conduct all the operational
activities successfully than it is not possible to generate profits. When there are no profits
than business cannot be executed smoothly.
All the above described points are the impacts of the issue of unstable staff turnover. This
problem is affecting the performance of United Finance Company and also decreasing its
profits and revenues. It is very important for the business entity to find appropriate solutions for
the problems and then implement all of them (Lartey, Cummings and Profetto‐McGrath, 2014).
CONCLUSION
From the above project report it has been concluded that staff turnover is the problem that
can be faced by most of the organisations as it is related to employees and organisation's
strategies. If the company is not providing any type of monetary benefits, management is not
supporting to the staff, no growth opportunities etc. to the employees than they may switch to
other business entities. If the enterprise if willing to retain the staff members than it is very
important to provide them appropriate benefits according to their performance. The problem of
staff turnover results in decreased profits, revenues, employee retention rate etc.
REALISTIC RECOMMENDATIONS
As United Finance Company is facing an issue of unstable staff turnover which affecting
overall performance of the organisation. Following recommendations are provided to the
business entity in order to resolve the problem:
 Implement new bonus and incentives scheme so that employees can be retained.
 Create new growth opportunities for existing staff members in order to motivate them to
work hard.
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 Formulate new strategies so that issue of unstable staff turnover can be resolve.
ACTION PLAN
An action plan for implementing both the solutions are as follows:
Offering Monetary Benefits: For this, PDCA cycle can be used to provides better monetary
benefits which are as follows:
 Plan Phase: In this phase, United finance company should analysis the current
monetary benefits and in which condition these are payable. Accordingly, derive a plan
to enhance the monetary benefits as well as find the source for such extra cost. As a
result, can easily handle it in optimum way.
 Do Phase: In this phase, organisation need to the work that are planned in earlier phase.
 Check Phase: After doing above two phases, organisation need to check “what they
expected” and “what they receive actually”.
 Act Phase: At last, organisation need to do corrective action for the deviation between
planned work and actual work done.
Providing Growth Opportunities: United finance company should provides growth
opportunities through implementing PDCA cycle which are as follows:
 Plan Phase: In this phase, organisation should evaluate the current situation of staff and
accordingly make a plan to provide growth opportunities such as rotation of positions
after a targeted period, provides training to staff. These can help the staff to gain more
knowledge, so that they can take advantages of growth opportunities.
 Do Phase: In this phase, organisation need to the work that are planned in earlier phase.
 Check Phase: In this phase, organisation need to check the actual performance.
 Act Phase: In this, organisation need to do corrective action.
A Gantt chart for the action plan is as follows:
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