OM005: Balanced Scorecard for United General Hospital Emergency Room

This assignment focuses on the Balanced Scorecard (BSC) methodology, specifically its application in improving the performance of United General Hospital's emergency room. The project begins by exploring the purpose of the BSC, its methodology, benefits, and limitations. It emphasizes the importance of setting up key performance indicators (KPIs), developing a measuring strategy, and monitoring progress. The assignment involves analyzing the inefficiencies in the emergency department's processes, identifying potential scopes for improvement, and creating a BSC framework. The benefits of using BSC, such as performance improvement, effective monitoring, and progress tracking are highlighted, along with the limitations such as the lack of structured action plans. The conclusion stresses the significance of communication, coordination, monitoring, and control in enhancing value sharing within the organization. The assignment also includes references to scholarly articles related to performance management and the implementation of BSC in healthcare settings.

BALANCED
SCORECARD
METHODOLOGY
Part II

Introduction
 Find the purpose of balance scorecard
 Find appropriate methodology
 Find benefits of using it
 Finding limitation of using it

Balance Scorecard
 Improving performance
 Setting up targets
 Monitoring Progress

Balance Scorecard
Method
 Finding inefficiencies in ED processes
 Exploring possible scopes
 Setting up Key Performance Indicators
 Developing measuring strategy

Key Performance
Indicators
 Performance attributes
 Milestones of performance
 Strategic indication of performance
measures

Benefit of using BSC
 Leads Performance improvement
 Helps to effectively monitor and control
 Helps to track progress
 Increases the integrity

Limitation
 Lack of structured action plan
 Lack of implementation strategy
 Needs strong implementation structure

Conclusion
 Communication and coordination is
essential
 Monitoring and controlling increase
value sharing

References
Bergeron, B. P. (2017). Performance management in healthcare:
from key performance indicators to balanced scorecard.
Productivity Press.
Elg, M., Palmberg Broryd, K., & Kollberg, B. (2013). Performance
measurement to drive improvements in healthcare
practice. International Journal of Operations & Production
Management, 33(11/12), 1623-1651.
Meena, K., & Thakkar, J. (2014). Development of balanced scorecard
for healthcare using interpretive structural modeling and analytic
network process. Journal of Advances in Management
Research, 11(3), 232-256.
Shukri, N. F. M., & Ramli, A. (2015). Organizational structure and
performances of responsible Malaysian healthcare providers: A
balanced scorecard perspective. Procedia Economics and
Finance, 28, 202-212.