Analysis of Leadership and Management at United Parcel Service

This report provides a comprehensive analysis of leadership and management practices within United Parcel Service (UPS). It begins by examining the recruitment and selection process, including the documentation required, the impact of legal and ethical considerations, and the author's role in the selection procedures. The report then delves into the skills and attributes essential for effective leadership, differentiating between leadership and management, and comparing various leadership styles applicable to different situations. It also explores strategies for motivating staff to achieve goals and objectives. Furthermore, the report investigates the benefits of team-working, the importance of effective teamwork, and the review of team effectiveness. It also covers factors involved in planning, monitoring, and assessing work performance, including the development needs of individuals within the workplace, and the success of the assessment process. The report concludes with a summary of key findings and recommendations for improving leadership and management at UPS.

Working with and leading
people

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
LO 1.................................................................................................................................................1
1.1 Documentation for selection and recruitment process..........................................................1
1.2 Impact of legal, regulatory and ethical considerations..........................................................2
1.3 Part in the selection procedures.............................................................................................3
1.4 Own contribution in selection process..................................................................................4
LO 2.................................................................................................................................................4
2.1 Skills and attributes for leadership........................................................................................4
2.2 Difference between leadership and management..................................................................5
2.3 Comparison of leadership styles for different situations.......................................................5
2.4 Motivation to staff members to accomplish goals and objectives........................................7
TASK 2............................................................................................................................................8
LO 3 ................................................................................................................................................8
3.1 Benefits of team-working .....................................................................................................8
3.2 Importance of working in team ............................................................................................9
3.3 Review effectiveness of the team to accomplish goals and objectives...............................10
LO 4 ..............................................................................................................................................10
4.1 Important factors involved in the planning, monitoring and assessment of the work
performances.............................................................................................................................10
4.2 Plan and deliver assessment of the development needs of individual at workplace...........11
4.3 Success of the assessment process of UPS.........................................................................11
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
In order to deal with advance technology, there are different kinds of marketing
techniques implemented that create employment opportunity at workplace. There are different
kinds of people working together for development of the business (Luebkeman, 2015). In this
context, present report based on the United Parcel Service (UPS) which is one of the largest
parcel services in UK market. Currently they facing many issues such as leadership, management
and administrative issues. For gaining insight knowledge of the company, present report covers
impact of legal, regulatory and ethical considerations on the recruitment and selection
procedures. Furthermore, it includes skills and attributes that needed in leadership for the
enterprise. Along with this, plan covers in this report that assists to meet with individual needs in
the business unit.
TASK 1
LO 1
1.1 Documentation for selection and recruitment process
Organisation name:
United Parcel Service
Job role:
Area Manager
Location
United Parcel Service
Description
In order to work in the business, you have provided responsibilities for managing personnel in
the business. You have providing management team which work under your guidance. In
addition to this, parameter including for appraisal of the performances among the employees.
Salary:
£24,000 - £30,000 per annum
Skills
 Strong moral character that create values among the employees
1

 Candidates must require to capable of management time
 Require knowledge of finance and arts
 Good analytical skills
 Candidates must require desirable to undertake the actions
Personal specifications
Post:
Department:
Attributes Essential Desirable
Qualifications PG and graduation degree
require in management. In
addition to this perfect
knowledge in leadership and
management activities.
Experience in working in the
management or leadership in
any sector of the UK market.
Knowledge and skills Interpersonal and effective
communication skills needed.
In addition to this, 2 years
experience also needed
Experience to handle database
and make solution for the
customer complaints
1.2 Impact of legal, regulatory and ethical considerations
Recruitment and selection procedures consist very important role in United Parcel
Service. There are different types of laws and regulations need to be followed that are as follows:
 Equality Regulation Act 1974: As per this act, United Parcel Service need to provide
same rights to all employees. When they break this rule, it creates problem and offence to
the enterprise (Chaudhuri and Alagaraja, 2014).
 Race Relation Act 2000: When the enterprise determines their functions and operations
on particular religion and nationality, it impacts on the candidates. This is because, it
diminishes the quality to perform functions and operations in the business.
2

 Right to Employment Act 1998: As per this law, United Parcel Service also protect
rights of the employees at workplace. With this regard, they need to demonstrate several
this that positively impact to manage leaves and safety.
 Rehabilitation of Offence Act 1974: This act assists to solve criminal convictions after
the rehabilitation period. Main aim in this aspect is removing lifelong records from
United Parcel Service because of minor offence (Chamakiotis and Panteli, 2017).
1.3 Part in the selection procedures
In order to take participation in the recruitment and selection process, advertisement
provided in the business. With this regard, 6 members need to be recruited at workplace of
United Parcel Service to make solution for their leadership, management and administration
problems. Hence, participation can be made in the following aspect:
Short listing: In respect to select the right candidate, United Parcel Service has
responsibilities to create short list of all employees (Deshani, Attygalle and Karunaratne, 2014).
With this regard, different methods can be implemented for the selection procedures through IQ
tests, examination, etc. After this step, the organisation can conduct personal interview of those
candidates.
Interview: Candidates that are short listed, proceeding for the next for the interview. In
this aspect, HR manager of the business need to develop their effective program through
interview (Stanleigh, 2013). Therefore, several employees could be can take part to make their
3
Illustration 1: Legal and regulatory framework
Source: (Legal and Regulatory Framework, 2017)

selection in the business unit. The organisation can ask questions regarding cultural background,
experience and many other things.
Appointment: With this regard, manager of United Parcel Service can make final
appointment with their interviews candidates. Candidates those are selected can fill vacant job
for the development of business. Therefore, manager of the selected enterprise can appoint them
with offering job letter (Mearns and Cooper, 2017).
1.4 Own contribution in selection process
In the selection procedure, I take part in several aspects that assists to grow effective
functioning in the business. In this way, documents assessed by me as per the requirement of
United Parcel Service. Further, I gave several instructions to promote effective results in the
business environment. Therefore, working will be developed in successful aspect. I also gave
advertisement in the newspaper regarding vacant job of the business. Therefore, it assists to carry
relevant information that needed at workplace (Hernandez, Murakami and QUIJADA
CERECER, 2014).
In addition to this, I also provide advertisement on the social networking sites through
development has been made in effective aspects. In this way, different vacant job such as area
management, leadership posted at workplace of United Parcel Service. Along with this, various
tests also conducted by me that given by candidates in the business unit. Therefore, I tested their
IQ level regarding business operations and functions in the business environment (Rothman and
Hastie, 2013).
LO 2
2.1 Skills and attributes for leadership
As a leader, at workplace of United Parcel Service, there are different types of skills and
attributes needed to accomplish goals and objectives. They are as follows: Passion: Good leaders require passion to complete their work in systematic way at
workplace of the chosen business. In this regard, they have to motivate their employees to
create innovative and creative results (Cabral, Hanson and Reilly, 2016). Decisiveness: Employees of the chosen organisation always rely on their leader to take
decisions to create effective functions at workplace. They have to understand scope of the
work that assists to create positive results in United Parcel Service.
4

 Team building: Team building is the another important skill that assists to make positive
functioning for development of the business (Popescu and Predescu, 2016). In this way,
productive results can be made through sharing ideas and opinion of the team members.
2.2 Difference between leadership and management
In order to create effective functioning, effective leadership and management needed at
workplace so that objectives and goals can be accomplish in systematic way. With this regard,
following differences can be made at workplace of United Parcel Service:
Basis Management Leadership
Incorporates Manager always using same
thing in the business to
incorporate new things and
outcomes (Ferrao and Ansari,
2015).
However, leaders always using
new things in the business
through they can implement
new and innovative operations
at workplace.
Perform functions and
operations
They perform their functions
and operations as administer.
They perform their operations
as innovative products and
services in the enterprise
(Richards and Armstrong,
2016).
Structure and system In order to incorporate
changes, management need to
focus on the system and
structure to develop their
targets (Chaudhuri and
Alagaraja, 2014).
Leaders always looks for their
team members performances.
In this aspect, they motivate
their subordinates to create
effective leadership at United
Parcel Service.
Formulation Management of the chosen
enterprise formulate on the
policies and procedures that
need to be followed in the
enterprise in systematic aspect.
Leadership formulation made
on the principles and
guidelines that assists for
developing profitability at
workplace.
5

2.3 Comparison of leadership styles for different situations
In order to handle situations, at workplace of United Parcel Service different types of
leadership styles can be followed. In this aspect, every style differ from each other to solve issue
of the business to cater effective results at workplace.
 Autocratic leadership style: As per this leadership style, United Parcel Service need to
make their decisions without taking participation of employees. They are not involves
any person when the business take any decisions (Luebkeman, 2015). Therefore, it is the
crucial leadership style which demonstrates towards the business objectives and goals at
workplace. Along with this, only director or leader give instruction to work in the
business. Hence, workers has no chance to provide their views and opinion on the
business goals and objectives.
 Democratic leadership style: According to this leader style, organisation operate their
functions and operations with taking participation of employees in it. Therefore,
employees of United Parcel Service have power to perform their functions and operations
to accomplish business objectives in systematic aspect. With this regard, growth making
high through taking participation of several kinds of people (Hernandez, Murakami and
QUIJADA CERECER, 2014).
 Laise faire style: This style work when employees make decisions in business according
to their own thinking. In other words, United Parcel Service freely determines roles and
responsibilities to each person within the business unit. Therefore, employees will take
decisions without any disturbance and guidance of the people (Deshani, Attygalle and
Karunaratne, 2014)..
 Informational leadership style: This leadership style develop in systematic way in
respect to motivate and committing to the followers. Therefore, this style emphasizes on
the vision that generate in United Parcel Service to enhance ability and outcomes.
6

2.4 Motivation to staff members to accomplish goals and objectives
There are different kinds of methods exists through United Parcel Service can motivate
their employees to accomplish goals and objectives in systematic way. In these regards,
following methods can be implemented at workplace:
Reward system: Reward system is the important parameter through organisation can
perform their effective functioning. In this aspect, the chosen organisation need to provide
reward to their employees for their effective performances in the business. In this way, they can
motivate employee to work with extra ordinary performances in the enterprise (Luebkeman,
2015).
Incentives and bonus: Incentives and bonus another important aspect that assists to
motivate several people to create effective functioning. With this regard, effective functioning
can be made at workplace for development of the business. Therefore, United Parcel Service can
enhance their profits and revenue in systematic aspect (Chaudhuri and Alagaraja, 2014).
Taking tasks: In order to develop target market, United Parcel Service can also assign
task to each member so that participation can be made in effective aspect within the business
7
Illustration 2: Leadership styles
Source: (Leadership styles, 2017)

unit. With this regard, the chosen organisation has advantages to learn about dealing in different
situation through monitoring on the performances.
TASK 2
LO 3
3.1 Benefits of team-working
Team-working play very important role in the success of the organisation. In this context,
United Parcel Service can accomplish effective results through goals and objectives. Therefore,
functions can be enhances as per the tasks and goals of the business. With sharing views and
opinion, organisational goals could be accomplish that make effective functioning in the business
environment (Hernandez, Murakami and QUIJADA CERECER, 2014). Hence, it makes
effective plan at workplace to develop the target market. Following are certain benefits of team-
working in the business:
 Efficiency growth: In order to work in a team, the organisation has benefit to enhance
their efficiency in systematic aspect. Therefore, they can accomplish targets and
outcomes in the market. With this regard, manager need to accomplish their tasks in the
less time frame. Therefore, market share will be increasing with growth of market share
as well. Roles and responsibilities of team members sharing that assists to United Parcel
Service to manage their outcomes in systematic way.
 Development of the employee relations: Team-works also assists to create effective
relationship among employees. In this way, work need to be divide to perform functions
and operations in business. In this way, employee relations also need to be manage
among several workers. Hence, each member share their roles and responsibilities to
accomplish effective functioning in business (Deshani, Attygalle and Karunaratne,
2014)..
 Accomplish goals and objectives: Team-working also beneficial to achieve their desired
results in business unit. This is because, there are several members exists that take part in
accomplishment of goals and objectives as per their interest area and qualifications.
Hence, the business need to set targets and goals that require meet with profitability and
productivity of United Parcel Service.
8

3.2 Importance of working in team
Working in a team is very effective procedure that assists to develop targets and
outcomes in systematic way. With this regard, Belbin's theory has been determines that make
successful outcomes in company with taking different roles and responsibilities that are as
follows:
 Coordinator: Coordinator take very important part in the success of every business
enterprise. In this aspect, these types of people very positive to accomplish goals and
objectives in systematic way. Therefore, positive results could be maintained for
development of the business environment (Chaudhuri and Alagaraja, 2014).
 Shaper: Shaper is the another person who makes significant work through giving it
shape. In this way, they are concious about the tasks which need to be accomplish in
systematic way (Richards and Armstrong, 2016). Therefore, positive results could be
maintained at workplace of United Parcel Service.
 Plan: This person play very important role to develop their performances with future
aspects. They possess high level of IQ so that goals and objectives will be accomplish in
systematic aspect (Chaudhuri and Alagaraja, 2014).
 Monitor elevator: It is important person in the chosen business unit who give full
attention to accomplish targets and goals in the business. With this regard, people
concentrate on the effective performances of the business that enhance profitability at
workplace (Luebkeman, 2015).
 Resource investigator: Resource investigator is another important person who possess
interest to accomplish goals and objectives in the business environment. They are very
good communicator who work inside and outside the business environment.
 Team worker: Team workers in United Parcel Service create effective functioning in the
business to carry group performances to accomplish same goals. In addition to this, they
also possess good listing skills through they can listen customer query in business
environment.
 Implementer: Implementer is the another person who implement the plan at workplace
to maintain and achieve business targets in systematic aspect.
 Completer: Completer is the another person who compete tasks with providing good
shape in the business.
9

 Specialist: Specialist is a person that denotes to accomplish goals and objectives with
pursuing the objectives and goals in systematic aspect. Within the United Parcel Service,
proper attention can be provide to enhance target market.
3.3 Review effectiveness of the team to accomplish goals and objectives
With regard to make evaluation in the business, team determines effective performances
in order to accomplish goals and objectives. In this way, team members of United Parcel Service
provide their important participation to make competitive advantages. With this regard, the
organisation can easily attract potential customer in the business unit (Chaudhuri and Alagaraja,
2014). It assists to manage performances at organisational workplace to overcome issues in
systematic aspect.
In addition to this, effective plan could be made in the business that create organisational
performances. With this regard, team work require proper functioning with ethical code that
enhance profitability and participation of each member in business unit (Hernandez, Murakami
and QUIJADA CERECER, 2014).
LO 4
4.1 Important factors involved in the planning, monitoring and assessment of the work
performances
In this regard, there are several methods exists that measure performances of the several
people in systematic way. With this regard, following methods can be use for measuring the
performances:
Random method: In this aspect, the selected business unit need to used to control their
quality at workplace. With this regard, workers has responsibilities to accomplish their goals and
objectives. In this way, time frame need to be selected to set the targets and concious about
within the business.
Performances appraisals: In this way, United Parcel Service need to take proper
attention towards the employee performances. Therefore, they have to measure the quality so
that they are able to enhance plan in the systematic way. With this regard, plan develop for the
future goals and objectives (Deshani, Attygalle and Karunaratne, 2014)..
Appraisals interview: At workplace of United Parcel Service, performances can be
evaluates with measurement of the employees performances. In this way, development can be
10

ascertain to accomplish business goals and objectives in systematic way. Therefore, targets will
be develops through ascertain target market in systematic way (Chaudhuri and Alagaraja, 2014).
4.2 Plan and deliver assessment of the development needs of individual at workplace
With implementation of development needs, individual require to ascertain their target
market with ascertain effective functioning at workplace. With this regard, plan and deliver
assessment ascertain for development needs of individual. In respect to assess the individual
performances, 360 degree evaluation method has been selected by United Parcel Service.
Therefore, reviews of customers can be taken regarding their satisfaction level. On the other
hand, when negative feedback take place modification need to be implemented in the existing
program to solve issues (Luebkeman, 2015).
4.3 Success of the assessment process of UPS
After implication of the process, it has been reviewed that United Parcel Service has
successful outcomes that can be done with different activities. Actions and functions need to be
carry as per the business requirement that assists to evaluate business performances. It is the
effective tool which carry to assess style and pattern of the businesses. Employees of the UPS
has opportunity to maintain their standards and performances as per the feedbacks. Assessment
of the development program is very effective that require for management to put efforts for
improving quality services in the given time frame (Richards and Armstrong, 2016).
CONCLUSION
In order to summarized the above report, it carried successful results in United Parcel
Service. Furthermore, report assess impact of the legal, regulatory framework and ethical
consideration. It includes different act which need to be followed in the business. Moreover, it
concluded about different types of leadership styles in the business which need to follow to
performing several operations. At last, it articulated about the assessment program that help to
accomplish business goals.
11

REFERENCES
Books and Journals
Cabral, R. A., Hanson, D. and Reilly, M. D., 2016. Leading and Retaining a Multigenerational
Nursing Workforce: Leadership Grounded in Caring Science. International Journal for
Human Caring. 20(2). pp.93-95.
Chamakiotis, P. and Panteli, N., 2017. Leading the creative process: the case of virtual product
design. New Technology, Work and Employment. 32(1). pp.28-42.
Chaudhuri, S. and Alagaraja, M., 2014. An expatriate’s perspective on leadership and leading (a
global organization) in India: Interview with Matt Barney. Human Resource Development
International. 17(3). pp.358-365.
Deshani, K. A. D., Attygalle, M. D. T. and Karunaratne, A., 2014. An exploratory analysis on
half-hourly electricity load patterns leading to higher performances in neural network
predictions. International Journal of Artificial Intelligence & Applications. 5(3). p.37.
Ferrao, M. M. and Ansari, A., 2015. A Comparative Study on Credit card usage behavior across
leading private sector banks. Reflections-Journal of Management. 4.
Hernandez, F., Murakami, E. T. and QUIJADA CERECER, P.A.T.R.I.C.I.A., 2014. A Latina
Principal Leading for Social Justice. Journal of School Leadership. 24(4). pp.54-66
Luebkeman, C., 2015. Design Is Our Answer: An Interview with Leading Design Thinker Tim
Brown. Architectural Design. 85(4). pp.34-39.
Mearns, D. and Cooper, M., 2017. Working at relational depth in counselling and
psychotherapy. Sage.
Popescu, G.H. and Predescu, V., 2016. The role of leadership in public health. American Journal
of Medical Research. 3(1). pp.273-273.
Richards, G. and Armstrong, F., 2016. Key issues for teaching assistants: working in diverse and
inclusive classrooms. Abingdon: Routledge.
Rothman, J. and Hastie, S., 2013. Lessons learned from leading workshops about geographically
distributed agile teams. IEEE Software. 30(2). pp.7-10.
Stanleigh, M., 2013. Leading change. The Journal for Quality and Participation, 36(2), p.39.
Online
Leadership styles, 2017. [Online] Available through: <https://redshoemovement.com/leadership-
style-quiz/>. [Accessed on 18th October 2017].
12

Legal and Regulatory Framework, 2017. [Online] Available through:
<http://www.investcyprus.org.cy/en/why-cyprus/top-reasons-to-invest-in-cyprus/legal-
framework->. [Accessed on 18th October 2017].
13