A Comprehensive Review of United Parcel Services Workers' Training

This report examines the worker training programs at United Parcel Services (UPS), highlighting the company's significant investment in human resources to maintain service standards amidst franchise growth. It discusses the challenges of managing a large workforce with seasonal and permanent positions, and the importance of comprehensive training programs, particularly for roles like truck drivers. The training involves simulations, video games, and real-life experimental setups to ensure safety and efficiency in package delivery, adapting to the evolving landscape of online shopping and e-commerce solutions. The report concludes that UPS's worker training is a critical policy that enables the company to cope with changes in the business environment, maintain its market position, and sustain a competitive advantage through well-defined and comprehensive training courses.

Running head: UNITED PARCEL SERVICES WORKERS’ TRAINING
United Parcel Services Workers’ Training
Name
Institutional Affiliation

UNITED PARCEL SERVICES WORKERS’ TRAINING 2
United Parcel Services Workers’ Training
The United Parcel Company is a global package deliveries company with a huge
investment in human and other forms of resources in the transport and communication industry.
The size of the company and the huge volume of goods and information involved has led to the
issuance of a lot of franchises and this makes it harder to manage. The human resource
department is confronted with the challenge of retaining a high standard of the services offered
by the company through its employees. The nature of the jobs in the companies are seasonal and
permanent and the company conducts interviews from time to time in the hiring the new
employees. The company also has a training program for workers such as truck drivers who
undergo comprehensive training sessions and are only given the jobs they applied for upon
successful completion of the training.
Ross, J. W. (2002). United Parcel Services: Delivering Packages and E-Commerce
Solutions. SSRN Electronic Journal. doi:10.2139/ssrn.305714. This journal explores the process
that one goes through before securing a job in the United Parcel Services Company. The article
emphasizes that the company is concerned with the level of skills that the employees are
equipped with. The truck drivers undergo a six-week training for instance in which they are
subjected to all possible scenarios in course of deliveries and they are taught how to maneuver
all of them. The training processes are well defined one has to proceed in a particular level in
order to succeed to another until the company is convinced that the employee in question is fit to
work in the field.
Nkomo, S. and Hoobler, J. (2014). A historical perspective on diversity ideologies in the
United States: Reflections on human resource management research and practice. Human
Resource Management Review, 24(3), pp.245-257. The journal reviews the process through

UNITED PARCEL SERVICES WORKERS’ TRAINING 3
which the United Parcel Services Company trains already hired workers. The company has a lot
of programs aimed at making its employees better in terms of being fit for their jobs. The Learn
as you Earn is one of the initiatives that the company has adopted as a strategy to uphold the
quality of the services offered. The changes in the work environment are the causes of the
regular training sessions and this helps the company to exploit new opportunities and to
overcome the factors that affect its performance.
Levitz, J. (2010, April 5). UPS Thinks Out of the Box on Driver Training. Retrieved from
https://www.wsj.com/articles/SB10001424052702303912104575164573823418844. The article
explores the training of the United Parcel Services Company. It reports that the workers are
trained using video games, simulations and later real-life experimental setups. The training aims
at ensuring maximum safety of the package to be delivered and the employees as well as
completing the required assignments in the required time. The management is quoted in the
article explaining the importance of the training programs to the individuals and the company in
general. The evolution of online shopping has also been reported as a necessity for training
workers to manage online orders effectively.
In conclusion, training of workers in the United Parcel Company is a critical policy that
enables the company to cope with changes in the business environment. The process of training
workers is clearly spelled out and applicants for the seasonal or permanent positions have to
complete the training courses successfully for them to get the jobs. The training includes
simulations and the application of knowledge and skills in video games as well as real-life
experiments. The training programs are comprehensive enough to enable the company to
maintain its market position and competitive advantage.

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References
Adie, D. (2017). Monopoly Mail: Privatizing the United States Postal Service. Routledge.
Levitz, J. (2010, April 5). UPS Thinks Out of the Box on Driver Training. Retrieved from
https://www.wsj.com/articles/SB10001424052702303912104575164573823418844
Nkomo, S. and Hoobler, J. (2014). A historical perspective on diversity ideologies in the United
States: Reflections on human resource management research and practice. Human Resource
Management Review, 24(3), pp.245-257.
Ross, J. W. (2002). United Parcel Services: Delivering Packages and E-Commerce
Solutions. SSRN Electronic Journal. doi:10.2139/ssrn.305714