General Management Report: Oscar's Bakery Cafe at Canberra Uni

This report offers a comprehensive analysis of Oscar's Bakery Cafe, located at the University of Canberra, focusing on its management practices and potential areas for improvement. The report begins with an executive summary and table of contents, followed by an introduction that outlines the cafe's operational context. It then delves into management styles, identifying key issues and challenges, such as budget allocation, staffing, and competition during festive seasons. The report proposes the application of the contingency theory of management to address these challenges, emphasizing the need for flexible strategies that adapt to changing circumstances. The analysis includes suggestions for enhancing customer engagement, such as offering diverse menu options, catering to different cultural preferences, and providing student-friendly discounts. The report also considers practical aspects like holiday operation and creating a welcoming ambiance. The conclusion summarizes the key findings and reinforces the importance of strategic planning and organizational-level problem-solving. Finally, the report includes a list of references to support its analysis.