Research Report: Unskilled Labor Workforce Impact on NHS Services

This report presents a comprehensive analysis of the impact of an unskilled labor workforce on the National Health Service (NHS). The study investigates how the lack of skilled employees affects the quality of healthcare services provided to patients. It begins with an introduction outlining the research objectives, aims, and methodologies, including a literature review and data collection methods. The research employs a case study approach, focusing on the NHS and its challenges related to employee skill levels. The findings, derived from data collected, reveal significant concerns about the influence of unskilled workers on patient care, service delivery, and overall organizational performance. The report includes detailed interpretations of the data, presented through themes and frequency analysis, and concludes with recommendations for improving the NHS workforce, such as the need for enhanced training programs and changes in hiring practices to ensure a skilled and competent staff. The research also highlights the need for quality control mechanisms and technological advancements within the operational services of NHS. The report is a valuable resource for understanding the challenges and potential solutions related to workforce skills in healthcare.

RESEARCH
PROJECT

ABSTRACT
The present report will cover the detailed insights about the effects of unskilled labor
workforce in the health care organization. Thus, it will be inclusive of various improvement
measures in terms to bring quality care to the patients so that organization is able to run its
services effectively. The main aim behind conducting this research study is to improvised the
health and well-being of patients, communities and its staff through professionalism, innovation
and excellence in care.

ACKNOWLEDGEMENT
The present assignment is based on the impact of unskilled labour workforce in the health
care organisation. I would like to say thanks to my team, teachers. In the whole process they
have helped to get the detailed insights about the each thing. Without their core support I would
not be able to determine the systematic research about the given topic.

Table of Contents
ABSTRACT.....................................................................................................................................2
ACKNOWLEDGMENT..................................................................................................................3
INTRODUCTION...........................................................................................................................1
Research project description...................................................................................................1
Review of key references. .....................................................................................................1
Researcher methodologies......................................................................................................2
Plan and procedures................................................................................................................2
CHAPTER 1....................................................................................................................................3
INTRODUCTION...........................................................................................................................3
1.1 Research project description.............................................................................................3
1.2 Research aims and objectives...........................................................................................4
CHAPTER 2....................................................................................................................................4
2.1 critical review key of references.......................................................................................4
2.2 Rational for conducting the project..................................................................................8
CHAPTER 3 METHODOLOGIES.................................................................................................9
3.1 Study design and kind of ways to conduct it....................................................................9
3.2 Sampling...........................................................................................................................9
3.3 Data collection..................................................................................................................9
3.4 Ethical consideration......................................................................................................10
CHAPTER 4 .................................................................................................................................11
4.1 Data collection................................................................................................................11
4.2 Result and interpretation.................................................................................................18
CHAPTER 5 .................................................................................................................................26
5.1 CONCLUSION..............................................................................................................26
5.2 RECOMMENDATION..................................................................................................27
5.3 Areas for further consideration.......................................................................................27
CHAPTER 6 .................................................................................................................................29
REFERENCES..............................................................................................................................29
Book & journal.....................................................................................................................29
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CHAPTER 7 APPENDICES.........................................................................................................30
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Title- To examine the impact of unskilled employee on the services of health and social care. A
case study on NHS.
INTRODUCTION
Health and social care plays important role in order to provide will being to eh
individuals. The main aim of NHS is to improvised the health and well-being of patients,
communities and its staff through professionalism, innovation and excellence in care. The one of
the core function of NHS is to enhanced its value. This is the organisation which is distributing
its services in health and service sector (Blackwell, Lucas and Clarke, 2014). The major issue in
relation to this firm is that there are unskilled employees who are not able to provide effective
care to the patients. The one the main aim of the NHS is to hire suitable workforce so that they
are able to provide them quality care.
Research project description
The one of the main aim of NHS is to provide the quality care to the patients so that that
are bale to have good well- being. In this NHS is taking initiatives steps as to have improved the
health and well-being of patients, communities and its staff through professionalism, innovation
and excellence in care. The one of the core function of NHS is to enhanced its value. By hiring
the skilled labour workforce they are able to enhance the profitability of enterprise.
Aim
To examine the impact of unskilled employee on the services of health and social care. A case
study on NHS.
Objectives
1. To evaluate the services that are delivered by the NHS to its patients.
2. To understand the negative impact of patients sue to issues as unskilled labour workforce.
3. To determine the changes taken by NHS to provide quality care to patients.
4. To provide the suitable ways in order to hire suitable workforce to enterprise.
Review of key references.
According to the view of Abel-Smith and Titmuss, (2016) states that health and social
care play important role in order to provide quality care to the patients. In this manner they need
to hire the skilled employee workforce. In contrary to Abel-Smith and Titmuss, (2016) states that
by hiring the skilled employees they are able to provide quality which will enhance the brand
image of firm.
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Researcher methodologies
The one of the major issue in relation to NHS is to hire the skill employee so that quality
care to the patients. Under this following things as are-
Literature review- Under this problem of research is need to be concluded, the finding of
journals, book and journal.
Research methodologies- under this effective research technique is need to be used so that
proper planning of activities can be done in efficient manner (Blackwell, Lucas and Clarke,
2014). This will help to gather the data so that effective conclusion can be drawn.
Plan and procedures
Activities 1st
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Research topic
Literature
Review
Research
methodology
Effective
Proposal
Draw question
of research
Carry out
Research
activities
Data Analysis
and its graphic
Conclusion
and
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recommendati
on
Final Report
Editing and
Completion
CHAPTER 1
INTRODUCTION
Health and social is one of the important areas, it is related to different practices of
healthcare. This is the subject in relation to understand different aspect of health care and society
as well as it is important to put prevention and control of number of disease. Health and care
sector is one of competitive area, in this way they need to provide ultimate care to their workers.
The present report is based on the activities of National health services. The present report will
be inclusive of differed matters as are healthcare, safety, workplace and to maintain the quality
management. In this, there is no doubt with this regard that health and social cares plays
significant role in terms to take care of the health of patients. In addition to this, service staff
need to be handle the patients with patience and tolerance. The main aim behind conducting the
research is to analyse the effectiveness of program in terms to improve the quality care of
patients.
1.1 Research project description.
This present report is based on services of NHS, health and social care plays important
role in terms to deliver the highest services to patients. Under this, there are number of
challenges which is need to be faced by the workers with regard to quality in the services. The
one of the major factor in this relation to unskilled labour workforce. This is affecting the whole
working environment of health and social sector (Mulla, Hewison and Shapiro, 2014). The
health-care safety is one of the major components in terms to achieve the desire success. This is
one of the effective technique in terms to get the accurate results. There are number of methods
with the help of which quality care to the patients is need to be given. In this manner it is
essential to provide the effective care to the patients so that quality result can be obtained.
1.2 Research aims and objectives
Aim
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To examine impact of unskilled employee on the services of health and social care. A case study
on NHS.
Objectives
5. To evaluate services that are delivered by the NHS to its patients.
6. To understand the negative impact of patients due to issues as unskilled labour
workforce.
7. To determine the changes taken by NHS to provide quality care to patients.
8. To provide the suitable ways in order to hire suitable workforce to enterprise.
CHAPTER 2
2.1 critical review key of references.
It is helpful in terms of gathering in depth understanding about the working of health and
social care services.
Evaluation of the services that are delivered by NHS to its patients-
According to the view of Abel-Smith and Titmuss, (2016) health care institution
providing efficient treatment to the patients by hiring of the suitable and skilled professionals. In
this, NHS is taking various intuitive to provide effective services to the patients so that they can
be impressed with the quality delivery of services. In contrary to, Anderson and Thornley, (2014)
states that each patients has right to treat with professionals standards of care. In this term,
Qualified and experience staff is able to deliver the good services to the patients. As per the view
of, Blackwell, Lucas and Clarke, (2014) to make effective services the NHS continuously
monitors and take various efforts to have improvement in the quality of healthcare. The NHS do
not discriminated the patients on the basis of the gender, sex, religion, belief, sex orientation, age
and disability.
It is the responsibility of patients to provide the quality care to the patients. In this term, it
can be said that organisational and care professionals need to be responsible in to the differed
elements of care and personal need of the person. In addition to this, Guest and et.al., (2017)
stats that due to unskilled workforce social care workforce has to health with fragmented
services. In this to provide effective services the NHS need to provide integrated care to patients
by having reduction in confusion, repetition, delay, people getting lost in time and gapes in the
services this all factors lead to have duplication in terms to have proper outcomes. According to
the view of Hart and et.al., (2015) states that NHS can able to provide integrated care by hiring
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of the suitable and skilled staff. In this term reduction in the gap and inefficiencies in care will be
helpful in term to have effective and quality care to the patients. In contrary to, Blackwell, Lucas
and Clarke, (2014) states that encouraging the innovation there can be providing of the high
quality, efficient providers and number of incentive coordinators are taking various effective
measure in terms to provide good and effective care to the patients. As per the view of Guest and
et.al., (2017) states that with the help of promoting the effective communication and relationship
there can be provide quality care to patients. The NHS need to maintain the confidentiality of
information so that patients do not get any harm. As per the view of Hart and et.al., (2015) states
that with the help of promoting of the supportive individuals the services as are right to dignity,
independence, empowerment, choice and safety so that individual can work in more productive
and efficient manner. According to the view of Harrison, (2013) states that unskilled labour
workforce is the main cause which is impacting the health of the patients. The medical staff do
not have idea that how to diagnose the issue. This all things are need to be cope up so that NHS
can able to provide the integrated to their patients. In addition to this, Hart and et.al., (2015)
states that it can be said that quality care to the patients will be helpful in term to have the long
term sustainability in services of NHS. Thus, effective communication in workplace is essential
in order to ensure quality care by addressing the range of needs.
Understanding of the negative impact of patients due to issues as unskilled labour workforce-
According to the view of Blackwell, Lucas and Clarke, (2014) states that NHS is one of
the global leading heath care institutes. The services provided by the NHS is in the manner as are
hospitals, mental health trust and community etc. By hiring the skilled labour workforce the
major of issue can get solved. The unskilled labour workforce affect the service of the NHS in
the harsh manner. As per the view of Abel-Smith and Titmuss, (2016) states that for NHS money
is the major issue, in this many staffs has not received the pay rise for the many years. The all
things are there is need to be carried out in the effective manner. According to the view of
Harrison, (2013) states that quality services plays the core part in terms to maintain the well
being of the staff. There are number of things as are terms of pay, recruitment, retention and
rising demand are the core part in order to have increment in the empowerment of labour
workforce. Under this term it can be said that the health and social care are one of the major
determinant in terms to quality care to the patients and it is need to be maintained. According to
the view of Dixon-Woods and et.al., (2013) states that unskilled labour workforce impacts on the
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inequalities of the health. The unskilled labour workforce is contributing majorly to the health
enterprise. By hiring the best suitable workforce they are able to bring quality services. This will
helpful to enrich the growth of the firm in market. In addition to this, Abel-Smith and Titmuss,
(2016) states that NHS services is related to the fundamental deficiency.
According to the view of Anderson and Thornley, (2014) states that in terms to improve
the quality and productivity in NHS is the main thing which affects the overall operational
function of the health and social care. In this term HR need to promote the greater awareness the
time of selecting the employees so that effective step towards the services can be taken. NHS
must take the initiatives steps in terms to improve the strategies so that effective employees in
the firm can be selected. This will be helpful in terms to deal with the employees so that efficient
services are need to be provided.
As indicated by Hart and et.al., (2015) it is essential to comprehend the contrary impact
on the well-being of the individual. In this way the different sort of ID process is should be
taken. Thus, they can have thought regarding the administrations they are restoring from
therapeutic staff. As indicated by Blackwell, Lucas and Clarke, (2014) the private firm use to the
insufficient choice on the well-being of the individual since they are not lawfully bound with any
demonstration. They don't need to scrutinize any legitimate body in way to take activities with
the goal that representative maintenance can't be conceivable in thuggish way. According to the
perspective of Dixon-Woods and et.al., (2013) the administrations deteriorate step by step along
these lines it can influence the strength of the individual in to a great extent way. As indicated by
Blackwell, Lucas and Clarke, (2014) has said that primary and negative powerful of privatization
on the soundness of the patient well-being is that is the most expensive as contrast with some
other administrations. According to the perspective of Hart and et.al., (2015) it can be consistent
with said that privatization convey less adaptability and fracture sue to this sort of exercises the
client determination movements to other firm.
Along these lines the gainfulness and profitability of business endeavour can influenced
in to a great extent way. In this the firm need to keep up mark picture in the market. According to
the perspective of Blackwell, Lucas and Clarke, (2014) has said that the representatives of the
privatization dependably confront the issue like occupation cuts and more causal specialists who
can't convey great administrations to clients. As indicated by Dixon-Woods and et.al., (2013) in
privatization firm the information of staff, his abilities and encounters get lost which can have
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adverse effect on the strength of the individual this sort of exercises are influencing the
soundness of the individual in generally way. As indicated by perspective of Hart and et.al.,
(2015) has characterized that the real focal point of privatization is giving real concentration to
the gain more measure of cash as could be allowed. According to the perspective of Dixon-
Woods and et.al., (2013) has talked about that when numerous sorts of private firm use to five
administrations to the patients in broad daylight way than along these lines the procedure can get
entangled.
This sort of process can be called as divided because of which the picture of the
medicinal services association can be influences in substantial way. According to the perspective
of Dixon-Woods and et.al., (2013) has said that in private firm the specialist are not having that
much understanding on which they can ready to give better and powerful administrations. They
five their significant concentration to win cash the nature of administrations are giving less
engaged because of which understanding well-being are influencing in bigger way. According to
the perspective of Guest and et.al., (2017) has said that level of care got by the patient of Nation
well-being administrations are extremely exceptionally powerful and accommodating in way to
get administrations with full devotion and abnormal state of care. With this sort of
administrations the patients used to fulfil. As indicated by perspective of Hart and et.al., (2015)
the transforming of NHS into privatization can likewise help the patient in way to give great
room office with the goal that patient can remain in powerful way. The specialist can be called
whenever if there is any sort of administrations.
Determination of the changes taken by NHS to provide quality care to patients
According to the view of Robotham and et.al., (2016) stated that quality control is one of
the important measure in terms to maintain the health and safety of the patients. The main aim of
NHS is to provide the highest quality care to the service users. In this term it can be said that
quality of care is one of the central part of everything. As per the view of Hart and et.al., (2015)
staff to the enterprise plays crucial role in terms to maintaining the personalised care with the
help of dignity and care and there should be not any kind of intentional harm. In contrary to
Robotham and et.al., (2016) states that quality can be expressed in relation to things as are safety,
effectiveness and experience. Thus, it can be said that the main aim of the quality improvement
framework is that the all patients and service users must receives the Highest quality of the care.
According to the view of Pedersen and et.al., (2016) it can be said that with the help of building
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