University of Wollongong Library: Business Process Modelling (ISIT332)

This report presents a business process model designed to improve the efficiency of the University of Wollongong (UOW) Library's operations, specifically focusing on the management of delayed book and journal returns. The model, created using Bizagi Modeler, addresses the current inefficiencies...Read More

Running head: BUSINESS PROCESS MODELLING: UNIVERSITY OF WOLLONGONG LIBRARY
Business Process Modelling:
University of Wollongong Library
Name of the Student
Name of the University
Author Note

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BUSINESS PROCESS MODELLING: UNIVERSITY OF WOLLONGONG LIBRARY
Table of Contents
Introduction................................................................................................................................2
Assumptions:..............................................................................................................................2
BPM Diagram:...........................................................................................................................3
Conclusion..................................................................................................................................4
Bibliography...............................................................................................................................5

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BUSINESS PROCESS MODELLING: UNIVERSITY OF WOLLONGONG LIBRARY
Introduction
University of Wollongong Library is committed to provide excellent services to the
staffs and the students of the University. However, handling of the delay deliveries might
become an obstacle in meeting the proposed benefits to the customers. In manner to make
sure that the books are received on time, imposing additional charges can be a better strategy
however, this needs to be established in a planned way. A business Process model for
handling the delay deliveries has been proposed in this report using Bizagi modeller in
manner to demonstrate how new system could be much effective for such management and
collection of bad debts. Based on the hypothetical scenario presented in the case study, a
model is proposed in this paper demonstrating the functioning and operating of the
operational activities in an efficient and effective way.
Assumptions:
 The very first assumption is that the customer will receive all the mails and
information shared to them via e-mail even if there is not any connectivity via
telephone.
 The second assumption is when the customer returns book, the system will terminate
and the user will do it by clearing all his or her debts.
 The payment could be made by any means either through cash or any cashless
transaction.
 After paying the fees the student would be eligible to borrow another book unless he
or see is not listed in the bad payer list.
 The database will have all the information necessary for the online library
management and system and the info ration being saved in the database are true and
stored after verification.

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BUSINESS PROCESS MODELLING: UNIVERSITY OF WOLLONGONG LIBRARY
 The messages and data being flow in different lanes will be followed and not any
alteration will occur throughout the business process modelling.
 The debt agency will collect the debts from the enlisted bad payer individuals and
return it to the library.
 Immediate staff payroll will be cancelled if such unevenness is found in their book
borrowing process.
BPM Diagram:

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BUSINESS PROCESS MODELLING: UNIVERSITY OF WOLLONGONG LIBRARY
Figure 1: BPM diagram for handling of delays for delivering books and journals
(Source: Create by Author Using Bizagi Modeller)
Conclusion
The model presented above can be a solution for the existing problems of University
of Wollongong’s library management system in manner to smoothly operate the operation
and function of the online library management system. The above report mentions the
assumptions those were needed for proposing this solution and demonstrating if the
assumptions came to true it can efficiently manage the operational activity in an efficient and
effective way. The proposed model will allow the library to smoothly manage the delay
handling system and allowing the other customers to availing excellent services. The
management can deploy this model in the real world application in manner to handle these
delay services and collecting their debt from the respective users if the assumptions came to
true existence.

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BUSINESS PROCESS MODELLING: UNIVERSITY OF WOLLONGONG LIBRARY
Bibliography
Pflanzl, Nicolas, and Gottfried Vossen. "What do Business Process Modelling and Super
Mario Bros. have in Common? A Games-perspective on Business Process
Modelling." Enterprise Modelling and Information Systems Architectures13 (2018): 69-76.
Greasley, Andrew. Simulation modelling for business. Routledge, 2017.
Qin, Jianglong, Na Zhao, Zhongwen Xie, and Qi Mo. "Business Process Modelling based on
Petri nets." In MATEC Web of Conferences, vol. 139, p. 00105. EDP Sciences, 2017.
Pusztai, László Péter, Balázs Kocsis, István Budai, and Lajos Nagy. "Industrial process
modelling with operations research method." In The 11th Conference Of Phd Students In
Computer Science, p. 105. 2018.