Management Communication Presentation: United Parcel Service HR Review

This presentation provides recommendations for improving human resource management at United Parcel Service (UPS). It identifies issues such as hiring talented employees, effective on-the-job training, and the need for effective leadership skills. Alternative solutions are presented, including hiring through agencies, implementing on-the-job training programs, and developing effective leadership skills within the HRM. The presentation concludes that UPS should prioritize hiring employees through agencies to enhance retention and productivity. References to academic sources are included to support the analysis and recommendations.

Management
Communication
United Parcel Service

Introduction
O The presentation is based on the
recommendations on the changes
and improvements on the current
issues that are based on the
company.
O The company that has been selected
for this assignment is United Parcel
services.

Industry
O The industry that has been selected
is management as it is important for
the UPS to manage the operations of
the company.
O The feasibility of the company is
analysed on the basis of the human
resource management of UPS
Company.

Company background
O The company was established in the
year 1999 on July 15th (Reuters,
2018).
O United Parcel Service (UPS) is an
American multinational package
delivery company.

Alternative 1- Hiring
through agencies
Findings
O Hiring of the talented
employees is one of the
issues faced by the
company.
O It is suggested to the UPS
to source the employees
from the agencies because
these agencies offer the
highly-qualified person.

Continue…
Benefits
O The talented employees will like to
stay with the company for the long
period.
O Hire the best-qualified persons for
the job will lead to the success.
Risk
O High amount to the agencies for
sourcing the talented employees.

Alternative 2- On-the-Job
Training
Findings
O UPS is not feasible of
providing training
effectively which
affect employees at
the workplace.
O It is suggested to
implement the on-the-
job training to the
employees.

Continue…
Benefits
O The benefit of the on-the-job training
is that the employees will
understand the work effectively.
Risks
O Poor customer service

Alternative 3- Effective
Leadership skills
Findings
O The effective leadership skills in the
HRM is lacking in the UPS in the
United States.
Benefits
O The employees will get the perfect
guidelines from the leaders.

Continue…
Risk
O The management becomes difficult
until and unless the leader knew
about their employees.

Conclusion
O In the end, UPS should prefer first
alternative in which they can hire the
employees through agencies.
O Hiring the employees will lead to
retention and enhance the
productivity.

References
O Armstrong, M. and Taylor, S. (2014). Armstrong's
handbook of human resource management practice.
London: Kogan Page Publishers.
O Bratton, J. and Gold, J. (2017). Human resource
management: theory and practice. UK: Palgrave.
O Jacobs, R.L. and Jaseem Bu-Rahmah, M. (2012).
Developing employee expertise through structured on-
the-job training (S-OJT): an introduction to this training
approach and the KNPC experience. Industrial and
Commercial Training, 44(2), pp.75-84.
O Reuters. (2018). United Parcel Service Inc (UPS).
Retrieved from:
https://www.reuters.com/finance/stocks/company-profil
e/UPS