United Parcel Service: Recruitment, Leadership and Teamwork Report

This report provides a detailed analysis of United Parcel Service (UPS), focusing on its recruitment and selection processes, leadership styles, and teamwork strategies. The report begins by outlining the documentation required for recruiting new employees, including job descriptions, application forms, and interview questions. It then examines the impact of regulations and ethical considerations on the recruitment and selection process, such as the Equality Act and Disability Act. The report further explores the author's personal contributions to the selection process, including the use of advertising, application screening, interviews, and reference checks. The second part of the report delves into leadership skills and features, differentiating between leadership and management. It then analyzes various leadership styles applicable in different situations, such as democratic, autocratic, and laissez-faire styles. Finally, the report discusses methods to motivate staff, including Maslow's hierarchy of needs. The report emphasizes the importance of teamwork, effective communication, and employee motivation in achieving organizational goals and fostering a successful work environment.

WORKING WITH AND
LEADING PEOPLE

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Preparing documentation to recruit and select new employees in staff................................1
1.2 Impact of regulating and ethical ways to recruitment and selection process........................4
1.3 Participation in selection process..........................................................................................5
1.4 Own contribution to selection process..................................................................................5
2.1 Skills and features required in leadership ...........................................................................6
2.2 Difference between leadership and management .................................................................6
2.2 Leadership styles in various situations..................................................................................7
2.4 Ways to motivate staff .........................................................................................................8
TASK 2 .........................................................................................................................................10
3.1 Evaluation of benefits of team working..............................................................................10
3.2 Importance of working in team as leader and member to achieve goals............................10
3.3 Monitoring effectiveness of team........................................................................................11
4.1 Factors involved in planning monitoring and assessment of work performance................11
4.2 Development needs of individual........................................................................................12
4.3 Evaluate success of assessment process..............................................................................13
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
In each company manager have to manage resources and people. Leader have to support
and encourage all workers (Attwood, 2003). It is crucial so that firm can achieve their objectives.
Hence all activities run properly and efficiently. Thus firm can earn more profits and can
increase the market share. It can also give strong competition to other firms. Hence it
Assignment describes about United Parcel company which is courier organization. It was found
in 1907 at U.K. Report explains about using of recruitment and selection methods,understanding
styles and impacts of leadership,use methods to work effectively in team. It can also assess work
and development needs of all individuals.
TASK 1
1.1 Preparing documentation to recruit and select new employees in staff
Recruitment is process which helps in attracting different candidates for job. It is negative
process. Selection is process which selects talented and competent employees. It is a positive
process.
Documents required by UPS are-
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Job description
Name of firm United Parcel services
Job designation Manager of accounting and finance
Reporting Higher authorities and CEO
Location U.K.
Duties and functions  Manager all activities related to finance
 Creates plans and policies to braincase
profits and reduce losses
 Maintains records of profits,losses and
other transactions
Working hours 8:00 a.m. To 8:00 p.m.
Job specification
Qualification College degree from recognized university in
finance
Done MBA in Finance and operations
Experience  Minimum of 8 years in highly reputed
finance firm
Skills  Handle all customers in proper manner
 Can maintain records of all documents
related with profits and losses
 Can take decision in every situation
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Application form
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Terms of conditions:
It contains different conditions in which manager and employees agree to do a particular
job. It ices salary,duties and functions etc. (Elcock, 1995). Terms are described below-
 Name of manager and staff members
 Address of manager
 salary of staff member
 Job title
 Date of joining
 Temporary or permanent job
 Other conditions of company
Interview
Q.1What is your name?
Q.2 What are your strengths and weakness?
Q.3Tell me definition of finance and its importance in company?
Q.4 What methods you can apply to deals with users?
Q.5 What are methods through which you can increase profits and reduce losses?
Q.6 Tell me some distinct qualities which differs you from others?
1.2 Impact of regulating and ethical ways to recruitment and selection process
Various rules and regulations are there which impacts the selection and recruitment
process of UPS company. They are-
Equality act,2010- Company do not make differences among all employees on basis of
religion,caste,sex,gender and other disabilities etc. So hence all employees get equal chance and
opportunity to perform work in firm. UPS can also provides salary and training to all staff
members.
Equal act,1970- UPS gives equal salary to all employees who are working on same and
have similar skills with capabilities. They can discuss with workers so that all employees do not
get demotivated and feel dissatisfied (Glen, 2003).
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` Disability act- UPS recruits and select disabled people. Hence it provides equal chance
to people for performing work in firm. Thus they can show their skills and dedication. As a result
firm can perform successfully and smoothly (Kydd, Anderson and Newton, 2003).
Employment protection act,1978- It contains rules and regulations related to protecting
life of individuals. They have to be executed by manager. This incudes details of joining of job
and termination.
1.3 Participation in selection process
In may views I have to recruit and select educated and dedicated employees who can
perform efficiently all activities in firm. Process of selection in UPS are-
Preliminary interview: In this step I takes interview to screen applicants among all
candidates. It is a good basis of selecting educated employees in firm
Application form: In this candidate has to fill personal data such as
name,age,qualification,skills and experience in firm. It is important for company to have
knowledge of this information.
Written test: It is done so that I can check potential and capabilities of candidate. This
includes drug samples,personality,interest and other cognitive tests.
Employment interview: After written test interview is taken . This is important so that I
can select competent candidates.
Checking references: I can monitor applicant personal information from their
relatives,past firm, and friends. It is important so that deserving candidate can be selected.
Medical examination: In this step I send applicant to evaluate that applicant is suffering
from any health related problems or not. It is crucial so that I can select fit candidate in job.
Appointment letter: It is provided to applicant who is selected in firm. It includes details
such as joining date,terms and conditions,salary etc.
1.4 Own contribution to selection process
In process of selection I had monitored my potential and skills. It had maintained all
records related to candidate so that qualified and talented employees can be selected. I had given
many advertisements in television and other details of company in online sites including
Facebook etc. (Lansberg and Perrow, 1991). It is done so that people become aware and they
can easily apply to the job. After this I have scrutinised the applications which have received and
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call employees for interview. I had maintained proper eye contact and evaluate their personality
so that talented and competent staff members can be selected (Lepsinger, 2010).
I have perform reference test by receiving personal information of applicant from their
friends and relatives. Then in my proper supervision I has send applicant to medical examination
so that suitable candidate can be selected. Then I provide appointment letter to competent
employees which contain details such as duration of job, salary and function of their role etc.
So in my proper supervision qualified,educated and skilful employees is selected who
can perform efficiently and effectively in firm. It leads to success and growth of firm.
2.1 Skills and features required in leadership
Various skills and attributes which are required for leadership in UPS are-
 Honesty: It is crucial for firm that leader is honest so that they can give correct direction
to all staff members. Through this staff members can perform activities honestly and in a
fair manner. It prevents company from frauds and matters which are illegal. Thus firm
can run successfully and smoothly.
 Commitment: Leaders are committed towards their work and other duties. Thus they can
be good source of inspiration to other employees. Hence staff members are also
dedicated,punctual and sincere towards their roles and functions. As a result it helps in
improving the performance of workers. Thus all activities run in smooth and effective
manner.
 Positive attitude: Leaders solves problems and conflicts in calm and cool manner. They
never think negative in any circumstances. Through this they can deal with any situation.
Through this attitude employees can also think positive and can perform efficiently and
effectively in firm. Hence task runs successfully and smoothly in firm. It leads to growth
and development of company.
 Communication: Leaders can interact with all employees and tries to solve all issues and
conflicts arising in firm. Thus it increases motivation and enthusiasm level of all
employees. Hence they can perform activities in effective manner. Hence it can increases
productivity of employees. As a result it enhances profits of firm (Mitchell and Sackney,
2007).
2.2 Difference between leadership and management
Difference between leadership and management in UPS are-
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Leadership Management
Leader is a person who guides and motivates
all employees so that they can perform better
in firm. Leadership skills and attributes are
gained after receiving proper and efficient
raining and not from birth.
Manager is person who creates plans and
polices for managing all resources and people
in firm. Their attributes and skills are
developed only through experience and not
from training.
Through this leadership attributes and features
leader can performativity work in innovative
manner. Thus they can innovation in firm. It
can increase the productivity of firm.
Mangers have to follow all rules and
regulations in their job given by top authorities.
Thus they cannot bring innovation in firm.
Leaders can interact with all employees and
solves all their problems. Thus it helps in
increasing their motivation level and they can
perform better in firm.
Managers tries that they can have knowledge
of the personal grievances and problems of all
employees. They can create plans and policies
to reduce burden of staff members.
If individuals have good leadership skills and
then they can develop management skills ad
activities also .
If individuals possess management skills ten it
is not necessary that they have leadership
skills.
2.2 Leadership styles in various situations
There are various situations in which different leadership styles are applied. Leadership
styles applied in UPS are-
Leadership style Definition Situation
Democratic leadership style In this style all employees can
take all decisions related to al
activities and task in business.
It enhances skills and potential
of employees to perform
better. Through this all task
can run smoothly and
For example manager wants to
increase the market share of
firm. So they take feedback
from all employees so that
they can apply this in firm.
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successfully.
Autocratic leadership style In this employees cannot
participate in any activity or
tasks related to firm. Only
leader can take decision.
Employees are not much
motivate as they are in
democratic style. This is
important so that they can
become punctual and sincere
towards their work.
For example there is
emergency situation that
company is ruining in losses
and leader have to take
immediate decision so hence
they dot take advice from
employees and take their own
decision.
Laissez faire leadership In this style staff members can
take all decisions and leader do
not participate in plans created
by employees
For example staff members
have decided that they can
send 50000 letters in 5 days.
Son they ace take their own
decision and they have to
achieve it.
2.4 Ways to motivate staff
There are different theories of motivation which can be applied by UPS to motivate staff.
They are-
Maslow's hierarchy theory: It helps in fulfilling all needs of individuals (Offstein, Morwick,
and Koskinen, 2010). It contains 5 steps-
Physiological needs: It fulfils basic needs of workers such as water,shelter and food etc.
Safety needs: In this employees life are protected from threats and danger places etc. It
gives security to them.
Love needs: Leader behaves with friendly and fair manner so that they can be motivated
and give good results.
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Esteem needs: Employees are recognized through different rewards and seminars in
which they certificates. This increases their motivation level.
Self actualization: In this step manager tries to recognize staff members their skills and
abilities (Pepper, 2002) .
Illustration 1: Burton, N.
(Source: Burton, 2017)
Hertzberg's theory: 2 factors are used to increase the morale of employees. First is
Hygienic factors through which it fulfil basic needs. Second is motivational factors which
increase the enthusiasms level by providing high status and recognition. It gives satisfaction to
employees (Pitkala, and et. al.2015).
There are other methods also. It includes treating all equal in firm. Firm provides training
to all employees and do not make discrimination on basis of religion and other criteria. Through
this it enhances potential and energy level and thus they can give good results.
TASK 2
3.1 Evaluation of benefits of team working
There are various advantages of working in a team. Benefits of team working in UPS are-
Enhances creativity: As employees are working in a team so hence they can give
creative and innovative ideas in firm. They interact with each other easily and through their
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effective knowledge and skills they can give distinct ideas to find new methods of promotion of
courier to people.
Creates trust: When employees are working in a team then they can share their views
and opinions with each other. Hence it creates trust and confidence among all employees. As a
result they can solve all problems of each other.
Solve issues: Employees are working in a team so hence they can solve all problems and
issues of each other. They can solve interact with each other and solve other conflicts related
with matter as they are working in group.
Strengthens employee relationship: Employees can share all views and opinions with
each other and can solve all their issues. Hence it results in stronger relationship among all staff
members.
3.2 Importance of working in team as leader and member to achieve goals
Both leader and members play different role so that they can achieve objectives.
Importance of leader and employee in UPS are-
Motivates employees: Leader motivate and supports employees in performing any
activity. Hence they are motivated and gave good results. Through this there are no conflicts and
they can achieve objectives. As a result firm runs successfully.
Increase enthusiasm level: Leader interact with staff members and solve their issues. It
enhances zeal and energy level. Thus they can perform efficiently and effectively. Hence it
results in increasing productivity. Thus it results in accomplishment of objectives and reduces
conflicts (Popescu and Predescu, 2016).
Enhances creativity: Leader thoughts of creative ideas and guides all employees so that
they can also find ways to bring innovation in firm. Through their proper support employees can
thought of creative ideas and thus all activities run in effective manner. Thus objectives are
achieved and it also reduces conflicts (Rees and French, 2016).
Promotes good values: Leader tries to become punctual and they are sincere,dedicated
towards their work. Hence they guides all employees so that they can also become punctual and
works with full passion and dedication. It results in improving performance of employees and
thus they can achieve their goals. It also reduces conflicts in firm as employees get full guidance
from leader.
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