UPS Company: Recruitment, Leadership, and Motivation Analysis

This report examines the recruitment and selection processes at The United Parcel Service (UPS), focusing on the challenges faced due to administrative issues and employee departures. It details the key stages of recruitment, including job analysis, planning, sourcing, candidate assessment, and selection, while also highlighting the impact of legal, regulatory, and ethical considerations. The report explores the role of the HR manager in these procedures, evaluating their contributions to the selection process. Furthermore, it delves into leadership skills and attributes, differentiating between leadership and management, and analyzing various leadership styles suitable for different situations. The report also discusses diverse motivational strategies to enhance employee engagement and achieve organizational objectives. The report concludes with a discussion on how UPS can implement better leadership and recruitment strategies to retain employees and improve organizational performance.

Working with Leading People
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INTRODUCTION
For the efficient and smoother working of any organisation, it’s necessary to have a good
administration and management. Human resource plays an important part in any company to
come up with strategies, and effective approaches. (Mendenhall, 2012). It helps in mainlining
and managing people so that it can enhance the competency and capabilities of its employee. For
a company employee act as the biggest asset and to have best of them, it’s necessary to have
proper recruitment and selection process (Bush and Middlewood, 2013). The report provides the
information on recruiting and selection process of The United Parcel Service company, which is
one of the largest parcel company in UK, currently going through administrative problem. In
addition to it, the report in detail study about motivation, leadership and assessment as essential
part of corporation and how it is used in time of crisis.
LO 1
1.1 The selecting and recruiting process in UPS company.
Human resource are crucial for the survival of company function and activity (Barrow
and Mosley, 2011). The documentation of selecting and recruiting process include four main
agenda which are necessary for this process. First job analysis, that is identifying the need and
developing position description it includes responsibility like how many position are need to feel,
what type of job firm is offering and what type of work it demands from the candidates etc.
Recruitment planning is one of the most important process of documentation. (Day, 2014). It
consists of planning the whole process that is identifying the different different means and
platform so that they can attract qualified people toward the firm. Sourcing and advertising is
another function where organisation advertise and invite applicants for job, In this manger make
sure that their advertisement is visible in all employment opportunities website and newspaper so
that people can become more aware about it. Asses and interview candidates is next step in the
whole process. The company have its own selection process which include a test to examine their
capability or CV reading, later an interview is done to know about the achievement of
candidates. Selection and offer employment is another step where firm select only those
candidates who have most potential and can benefit the company most in achieving their goal.
On boarding for success. At last company invite the selected candidate to discuss about the job
requirement, rules and regulation, and there pay, promising them with appraisal if their
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performance is good enough. UPS current situation is quite bad what with senior manager and 50
workers leaving the company, organisation is in dire need of employees. Looking at the
administration failure of institute its necessary to appoint competent workers for better and
smoother working of company.
Illustration1: Recruitment and selection process
(Source: Steps in the Recruitment and Selection Process 2011)
1.2 Impact of legal, regulatory and ethical considerations to the recruitment and selection
process.
There are rules made by government which must be followed by each and every
company, to not only have better standing in market but also to make sure company doesn't get
involved in any legal hassle(Costen, 2012). While recruiting and selecting its necessary for
institute to follow all this legal framework to avoid any problems. According to equity act by
UK government, during the whole process, they have to make sure that they are giving equal
opportunities to each and every candidate. According to the discrimination act employer have to
make sure that there is fair mean of selection, without any discrimination of sex, age, race,
disability and religion. Ethical consideration during the recruitment and selection include
employer’s responsibilities toward the candidates during the process for e.g. the whole process
should cover federal and provincial legislation. According to minimum wage act the firm is
required to pay all its labour with minimum amount of wages that is decided by government.
There should be no conflicts with information, preparation and place of interview. The contract
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must be in writing and candidates must be informed of all the term and condition. UPS also have
to make sure that all the above regulation are followed as company at the moment could not
afford any legal hassle.
1.3 Hr manager role in the selection procedures
The whole process of selection and recruiting was done under my guidance. The first
thing done was to collect information about the need of company, like how many places are there
which is need to be filled, which are more important and how many employees we need to
recruit etc. Then the job description was created about what company want and what type of
candidates can help in achieving the goals of company. Later I created a team who can look after
other activities such as publishing advertisement in local newspaper, magazine and job sites for
the opening in company to attract and invite more applicants. I with my team vetted the CV of
applicant and choose the best one for further process. I also partake in interview where I asked
them questions about their experience, there achievement, education. I tried to gauge their
attitude and enthusiasm toward work, and there capability meet the requirement of job. The
candidates who passed the interview were personally monitored by me during process. The pay
and benefits which were offered to employee was also decided by me, i myself discuss with them
about their salary, telling about their job, what it demands.
1.4 Evaluation of the contribution of HR in selecting process.
HR manager constant guidance and participation throughout the selection make the
process far more easy and smoother(BARR). HR helps in keeping the whole process and
administration under check and balance. With the involvement of HR, company get assured that
there was someone competent enough to look over all the process. HR way of selection also lead
to better result, with balance procedure it was finished at much faster rate. Company was also
able to attract many applicants which give company a choice to select best candidates who can
meet their demand. HR hand-picked the applicant and interviewed them, which guarantees the
candidate competence. To retain applicant to the company and make sure they choose UGC its
necessary to have good impression, with HR as the company representation it leaves good
impression not only of the interviewer but also of company. The pay and benefits were decided
by HR himself, keeping in mind the situation of company. The company is suffering from
financial crisis so HR try to make sure that candidates he hires are affordable for company. He
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chooses young applicants and fresher who show more enthusiasm toward work and are also
ready to work on low wages, by promising them with performance benefit.203
LO 2
2.1 Skills and attributes of leader.
The leader is someone who must have organised skill and administrative ability to handle
the administration of company. The company is always in need of someone who has the qualities
like cleverness, creativeness, and someone who is dependable etc. (Bahreinian, Ahi and Soltani,
2012). The leader need to be confident and creative enough to come up with different planes. He
also need to assertive, persuasive and socially skilled to make the employee work accordingly. A
leader should be cooperative, dependable and dominant to gain his subordinate respect. Being
energetic is a quality which a leader should have so he could also fill his subordinate with
energy. Above all a leader must have quality to remain calm in stressful condition, someone who
could easily give up cannot handle the company and be a good leader. (Yukl, 2012). The
constant failure and crumbling of the UPS is because, they lack in leadership quality. The
company is in dire need of good leader who can manage and balance them and can make them
work toward the direction of company achievements and goal. With the current condition of
company, UPS need someone who can adapt and adjust to the situation presented to him and
through his cleverness and intelligence and can make company progress and achieve its same
glory.
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Illustration2: Leadership Qualities
(Source: 10 Leadership Qualities Revealed by the World's Most Successful Leaders. 2017)
2.2 Difference b/w leadership and management.
Management is a set of system whose main agenda is planning and budgeting, organizing
and problem solving. (Müller, and Turner 2010).Management is responsible for the grant of
resources setting, establishing the purpose, job placement, making and implementing new rules
and procedures. They are responsible with employee incentives and creating, innovating solution
to different people and taking corrective action regarding it. On other hand leadership is all about
the vision. (Nancarrow and et.al., 2013) Creating vision, its impact on company, creating
strategies to achieve it. They are the one who accountable to the employee of company. Making
communication goal, seeking commitment, building team and alliances all are there doing. It also
inspires the team, feeling them with energy and enthusiasm. They also work to satisfying the
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need of there subordinate and empower them. What UPS need is both, it need visionary
leadership for the employees and great management for the success and goal of organisation.
2.3 Different leadership style for different situation
There are many types of leadership style such as authorities leader, pacesetting leader etc.
Affiliative leadership is a type where leader try to connect on emotional level with there
employee, creating a bonding based on the feeling of belonging. This leadership help in
acquiring the trust of employee. People oriented leadership is another type which can be utilize
by company, with new employee this type of leadership is most effective it works on developing,
supporting and organizing people. Task oriented leadership is used to meet the goals of
company. Task oriented is a type of leadership whose main objective is to get the job done,
while putting the main emphasis on structure, plans and monitoring and organizing.
Transformational leadership work on the theory of shared vision, where they prioritize
communication and distribute the responsibility among there subordinates. Transformational
leadership is one of the best type of leadership where leader take the back seat and let there
employee work, but this type of leadership is only possible if company has been already
established in market. The best way for company to work effectively and efficiently is by
understanding the need of situation and acting accordingly.(Moe, Dingsøyr, and Dybå, 2010).
UPS who is suffering from employee's dissatisfaction, and distrust should adopt affiliative style
of leadership. Seeing how employees left the company, and they also owe debt to employee's. It
will help the company to gain the trust of employee's. Other leadership like people oriented can
help company to train there employee and maintaining good relationship were as task oriented
leadership can help company to increase its productivity.
2.4 Different ways of motivation to achieve objective.
Employees are most essential part of the company, its necessary to handle the employee
carefully for the smoother working and success of company.(Da Veiga and Eloff, 2010)
Motivation help company to increase the enthusiasm of the employee and to direct the work of
employee in achieving the objectives of company.(Bartlett and Bartlett 2011). Setting the goals
are important part, involving employee in this process get them more invested. Communication
also motivate employee, personally going to the employee and checking there progress, giving
them suggestion etc. increase there work efficiency. Recognize system also motivate the
employee at great length. Announcing the achievement and telling employee what a great asset
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they are to company, motivate the employee to work harder, it also increases the competitiveness
among employee's. Listening to the view of employees, involving them in decision making also
help in encouraging them to work better. Encouraging employees creativity and helping them to
achieve there goal only work in benefits of organisation. Reward system is another important
part of motivation, where employee get rewarded for there good work. Reward system mostly
included financial aid since UPS is not financial stable and can't offer there employees much
with financial aid but other way of motivation can be very useful in achieving the objective of
company.
TASK 2
LO 3
3.1 Benefits and effectiveness of team working.
Team working is an essential part of any organisation, it helps in improving the
effectiveness of company. Good teamwork help in delegation of responsibility, and utilizing
strength of each employee.(Calabrese and Scoglio, 2012). With team working organisation get to
know about area of expertise of each member. It increases the level of knowledge, with different
people coming together and sharing there view, maximize not only the learning of individual but
of whole organisation. A good team come up with varied idea and creative solution for the
problems, and use the most useful idea according the situation. Result given by team are more
innovative and accurate compare to individuals, it brings out the better quality performance.
With team working or utilizing it makes decision making process much easier and faster as it get
easily understood by a team. Sometime a team is more efficient and effective in difficult and
complicated situation than an individual.
What UPS need now is effective team which can handle the stressful condition which
company is in right now. A good team can provide many visions, and creative idea which can
help to come up with different solution to many problem company is facing. Good team will
help company in raising there expertise, customer services, learning. Planning process and
performance of organisation.
3.2 Varied benefits of working in the team
Working as a team helps a lot in handling the difficult condition of company. (Nancarrow
and et.al., 2013).Working as a leader come with many responsibilities like handling the budget,
performance and services of company. Adjusting everything together become very stressful for a
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leader it becomes more easy for me to delegate some responsibility to my team. A strong team
act as supporting pillar to there leaders, by helping and learning from each other, improve there
performance and also the professionalism among employee's. It also increases employees
confidence and improve employees attitude and satisfaction toward there job. It becomes easier
to handle difficult situations with a competent team. With a team I get no. of ideas and vision to
tackle these problems, discussing the problem with team, come lead to come up with the best
solution which was not possible with only me. It also brings me closer to my subordinate, and
create great communication and relation among each other. Working in team also help me to
know my subordinates strength and weakness. It helps in increasing the expertise among
employee by bringing people from different background and experience. UPS is going trough
difficult situations, like lack of employees, financial crises, customer dissatisfaction and
ineffective administration system confronting so many problems together and coming up with
the best solution is not possible with an individual so a good team has become a need of
company.
3.3 Team effectiveness in achieving the goals of entity.
Team work is very effective in achieving the goals of company. With effective team it
becomes easy to handle the problem faced by company. The team can come up with many ideas
to handle the crisis, presenting there views and coming with the best solution. (Northouse,
2015). To handle the financial problems and lack of employee problem, the team come up with
the collective idea of hiring freshers who could work for them at lower pay. Investing the
remaining money in providing good services to there customer, can solve there problem of
customer dissatisfaction. Since company are restrain because of money and could not afford
much expense, there only way to sustain is to utilize there current resources. Through teamwork
i have come to know about the strength and weakness of employee which make it easier for me
to have maximum use of there capabilities, these all increase the efficiency and effectiveness of
company.
LO 4
4.1 Factor involve in planning the assessment of work performance.
It can be describe a process where leader or manger evaluate or asses the work of
employee he looks that how efficient a worker is in his work and how he can help to improve
and increase his productivity(Da Veiga and Eloff, 2010). It helps in gaining the information
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about employee performance and determine the possible factor which can affects its
performance. It includes factors like setting the goals which are effective, having a definite goal
and time line increase the productivity of an employee. Assessment tools help in keeping the
track of employee progress, discovering different obstacle and having result report. It involves
the area like staff competency, learning activities and skill development. Knowing the staff
strength and weakness establish the area that may require more training and improvement, which
can increase the performance of employee. The documentation of this is for legal purpose, which
avoid disputes and also supports human resource decisions. Assessing the performance of
individual encourage the employee, to work better, it also helps in identifying the reward
candidate who is constantly performing better. The main aim of this assessment is to balance the
competency level of employee with that of productivity and efficiency targets of company.
(Yukl, 2012). This assessment is not only for evaluating the employee performance but also for
manager to know about the employees and how they can support them better. UPS currently
doesn't have many employees, with new recruitment there is severe need of assessment and
monitoring of this employee, so they could increase there competency level and productivity.
4.2 Plan for assessing the need of individuals.
An effective plan and assessment of employee help in the development of employee and
overall efficiency of company (Müller, Geraldi and Turner 2012). UPS is in need of effective
plan which can help them to asses there employee and get to know the need of employment and
where they could improve. The first thing, was to set the objective which was to cater the need of
employee's and there overall development which can help UPS in long run. The better
communication are maintained with employee so that they can get continuous guidance. UPS try
to provide all the staff with enough resources to carry out there task efficiently. Company try
review the work of employee and give them feedback on there work on how to improve it. Later
training programmes are set which help to develop the competency and skill of employee. UPS
keep a continuous watch over employee monitoring there performance to sustain improvements
and evaluate there performance
4.3 Evaluating the success of assessment process applied by firm.
The main goal of the assessment was to develop the employee competency and to meet
there need which can help UPS in long run. The communication help in creating better
relationship between subordinate and leaders, Listening to the need of employee and providing
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them with resources help in gaining the trust of employee and also there efficiency. The feedback
given to employee were also implemented which help them to identify there mistakes and
chances to improve it. Training programmes were held to increase the expertise among
employee's, and also to cover the area where they lack (Goetsch and Davis, 2014). The human
resource of company is the one who lead company to success with this assessment teach
employees how to maintain professionalism in company leading to better administration and also
teach them to work in team helping company with good leadership.
CONCLUSION
This report studied about the selection and recruitment process of company how
important it's for company to follow the legal procedures. Moreover, it discusses about team
work and leadership, that with a good team and leadership an administration can work better and
more efficiently, and a leader should attempt different type leadership according the demand of
situation. It also addresses the assessment of work and how it can help in improving the
administration of company by creating professionalism among employee
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