Report on Leadership, Recruitment and Selection at UPS

This report provides a detailed analysis of recruitment, selection, and leadership practices within United Parcel Service (UPS). It begins by outlining the essential documentation required for recruiting and selecting new candidates, including job descriptions, job analysis, and recruitment strategies. The report then explores the impact of regulatory, legal, and ethical considerations on the recruitment and selection process, highlighting relevant acts such as the Disability Discrimination Act and the Race Relations Act. A systematic selection process is presented, detailing steps such as selecting panel members, shortlisting candidates, interviews, and appointment letters. The author reflects on their contribution to the selection process, emphasizing the use of various recruitment channels and systematic selection methods. Furthermore, the report examines the skills and attributes needed for effective leadership, differentiating between leadership and management concepts. Different leadership styles are compared, providing insights into their application in various situations. The report also analyzes team management, highlighting the importance of communication and passion in leadership. Overall, this report provides a comprehensive overview of the human resource management practices at UPS, focusing on the key aspects of recruitment, selection, and leadership.

WORKING WITH AND
LEADING PEOPLE

INTRODUCTION
Recruitment and selection are essential concept for the all organization to search knowledgeable
people from pool of candidates. It is the role of human resource manager to select right people at right job
position. In the organization, HR manager has different functions including recruitment and selection,
orientation, maintaining good working conditions, managing employee relations, training and
development etc. All these are essential and beneficial functions for the company to achieve better results
and gain competitive advantages within predetermined time period. Therefore, growth and development
of any organization depend on the viability of their employees performance towards achieving businesses
goals and objectives. In this report given organization is United Parcel Service, it is an American supply
chain management and multinational package delivery company. This assignment is divided into different
parts which includes use of selection, recruitment and retention procedures. Understand of style and
impact of leadership is also included in this study. Importance of effective team in the organization and
development needs of individuals is also a main part of this project.
TASK 1
Documentation needed for recruiting & selecting new candidate
Recruitment and selection is one of the main and essential part for the each and every
organization to hire knowledgeable people from pool of candidates (Pritchard and Bloomfield,
2013. The process of HRM really begins with decision regarding what the job entails and what
type of person the UPS should hire for the job. Company face issue about the employees
turnover, in order to overcome this, company emphasis on recruiting employees. In order to
select and recruit new member company required some documentation which are determined as
under:
Job Description: It is refer as an essential document and aspect which is descriptive in nature. It
includes the last statement and evidence of the job analysis. Such type of description is more effective for
a successful hiring process. It gives information regarding the scope of job responsibilities, role and
positioning in the organization. In this manger of the United Parcel company play vital role in providing
all roles to the employees.

Job description
Name of Organization
United Parcel service
Work profile
Staff member
Location
London, UK
Report to
HR Management office
Roles and Responsibilities
 Managing the business operations and activities
 Understand the history and culture of the business's members
 Respect together and work with each other as a team.
Required Qualification
MBA in marketing
Required Experience
2 - 54years
Salary
15k-50k according to the skills and knowledge
Job analysis: In this, manager determine the different roles perform by employees
working at different position of company. One of the main advantages of this is that it helps
recruiter to determine the knowledge and skills which should be there in an individual to perform
a specific job role at workplace and this increase the effectiveness of business process.
Recruitment strategy: It is another process which is important for the USB to prepare a
strategy for recruiting the res"interested"ources effectively (Pritchard and Bloomfield, 2013.
After completing and finishing the preparation of job specifications and descriptions, the new
phase is to decide accurate strategy to select for hiring the actual candidates for the firm. While
setting a recruitment strategy, human resource team of United Parcel Service consider different

points such as make or buy employees, kind of recruitment, geographical area and recruitment
sources.
Advertisement: In order to advertise job position, role and responsibility to the interested
candidates USP manager select different channels of promotions such as print media, digital
media, television etc. All these are essential and effective to attract large number of candidates
for the job position of employee in the USP.
Performance appraisal: manager examine the performance of employees on continuous
basis in order to improve the effectiveness of business operations and to get competitive benefit.
Recruitment: Company invite applicants to apply for a specific job position at workplace. This
provide so many choices to the recruiter and help in hire a skilled candidate.
Selection: Under this manager examine the skills of applicants in order to make a selection
decision so company can perform all activities.
All these are the documentation required by company during selection and recruitment of
candidates.
1.2 Impact of regulatory, legal and ethical consideration on recruitment and selection
The legal framework of selection and recruitment process covers different acts which
impact on hiring procedures of company. There are different legal framework which includes in
such process like:
 Data protection act
 Freedom of information legislation
 Equality act
 Individual merit principle
Above mentioned all necessity are in a vast sense and the personal Act passed by the legal
authority. Some are determined as under:
Disability discrimination act, 1995: In the USP, this act protects or assist disabled
employee not to be differentiate when employing for a job position as well as possibility of
interview and to give a better place of job reachable (Aubrey, 2010). This act effect on the
employees performance and productivity while working in the organization.
print media, digital media, television etc.

Impact of Anti-Discriminatory Act: According to this act, United Parcel Service will
undoubtedly contract or choose a candidate on the basis of their skills, knowledge and ability as
per the current job requirement. They can't distinguish on the ground of sex.
Effect of Race Relation Act, 1976: If United Parcel Service judge candidate on the basis
of race or nationality then it will be considering as culpable conduct from the side of company.
Consequently, if any person is having work authorization OF UK, then they are capable of
working with any UK-based firm.
Impact of Right of Employment Act: As per this act, HR Manager of UPS needs to see if
candidate is having lawful right to work or not. Organization will undoubtedly conduct its
background verification like checking if the person is having any criminal record or not.
All these are the regulations that should be consider by company during recruitment and
selection process. In order to achieve better results, it is very essential that whole process of
recruitment should be ethical. For this manager can set some ethical standards as unethical
standards reduce the effectiveness of recruitment process. Ethical process of recruitment means a
process of hiring that should be free from any kind of biasness and should be based on fair
standards.
1.3 Selection process
In order to select best and knowledgeable employees UPS follow a systematic process of
selection. In this process certain steps are play vital role which are explained as under:
Selecting panel members: Department of human resource of UPS needs to make a board
comprising of 3-4 members that will essentially study the knowledge and data of each and every
prospects. (Brumbaugh, 2011). After evaluating all candidate, the job of board members is to
select candidate whose skills and knowledge best match with current job position. Short-listing
of candidates can be possible depend up-on data or power that a prospects has (Beeley, 2012).
Besides this, United Parcel Service can short-list the person by way of stepping via few
examination which commonly integrated sum of tests such as Personality, Case-Analysis,
Critical thinking, Written Exam
Interview: This round is for those who have cleared the previous round i.e. short-listing
round. In this process interviewer or questioner asks some questions from the selected candidates
to discover maximum regarding them. Beside this interviewer ask questions about the candidates
education back, experience, objectives and many other details.

Appointment Letter: At this stage, appointment letter is given to all those candidates
who have cleared the round of interview and various tests conducted by company as well.
Appointment Letter implies that candidate is selected for the available empty activity in the
respective company (Goetsch and Davis, 2014). Being a member of HR department I took part in
recruitment process, prepare interview questionnaire and determine the criteria to be achieved by
an applicant to be selected.
1.4 Own contribution towards selection process
Selection process is one of the main activity in each and every organization to select experience
and knowledgeable candidates. As a human resource manager of the UPS company I am contribute my
full efforts to successfully select bast applicants from the pool of candidates. In this I am use different
source of inviting candidates for the given job position such as print media, television, digital media
and many other. All these are essential tool for easily introducing job related information to the
interested candidates. I ask different questions in the interview round about the experience,
education background, knowledge of candidates. I also use systematic and effective process of
selection which is beneficial for me to select knowledgeable and experienced people from the
large number of persons. In selection process, I play different role and give my full contribution
to recruit knowledgeable and talented employees from internal and external who can easily
accomplish long term goals and objectives. One of the best advantage of my contribution to the
company is they increase knowledge and skills of their workforce by providing training and
development classes to the employees. Apart from this, sometime I am not able to manage
selection process in appropriate manner which will reduce performance and productivity of an
organization. Beside this I have to take another and essential action by implementing digital
technology which will support an organization to save their time and cost as well as recruit
knowledgeable and experienced person.
TASK 2
2.1 Skills and attributes needed for leadership
In the all organization, leader is a main person who play vital role in providing accurate
guidelines and direction to the staff members. Consequently, UPS need to have viable Leaders
who play the role of providing guidance and direction to its associates which further aid in
accomplishing both long and short term objectives in a structure and intensive way. Discussed
below are some of the common attributes and skills of successful leader:

Communication: It is one of the main skill which is needed by the leader of UPS
company. With the help of this, leader can easily communicate all information about the business
process, projects, services, products and so on (Chen and et. al., 2014). Leader must master entire
ways of communication such as full-staff conversations, departmental and one-on-one as well as
better communication through social media, email, phone etc.
Passion: It has been believed that the behavior of employees depend upon how they see
or observe leaders doing their course of work. Leader has different skills and knowledge which
is essential to encouraging employees towards completion of task within given time period. In
this they share their intelligence with various employees which brings regarding inspiring them.
Team managing: It is another important skill which is required by the leader of United
Parcel service. With the assist of this skill they easily maintain team by providing accurate
direction to the group members.
2.2 Difference between leadership and management
Leadership Management
Leadership is refer as a skill or knowledge of
leading employees.
Management is introduce as an art and
activity of systematically coordinating and
organizing things effectively.
Leadership mainly focuses on inspiring
people in a accurate way (Savikko and et.al.,
2016)
Management is emphasis on managing each
and every activities in the organization.
Concept of leadership is narrow if one will
compare it with management concept.
Concept of management is a board one.
Workers and their needs remain the main
focus of leadership concept.
On the other hand, management focuses more
on structure of company rather than
subordinates.
Different tools, concepts and process are
used by leader to encourage employees to
work well.
Main aim of management concept remain to
manage different activities of an organization
(Ion and et. al., 2016).
2.3 Comparison between leadership style for certain situation
There are different types of leadership style which are suitable in various situation.
Basis Laissez-fair Autocratic leadership Democratic leadership

Definition In this leader of the
UPS allows the
workforce to make
an accurate decision.
However, the
business leader is
still liable and
accountable for the
decisions (Moore and
et. al, 2018). For
example: this
leadership is
characterized by their
hands off methods,
allowing workers to
acquire on with tasks
as they see fit.
This is a type of
leadership in which
leader take all decision
on its own and instruct
employees to do the
same. For example:
this type of leadership
theory is implemented
in extremely regulated
environments, with
strict bond to the
regulations are
essential.
On the other hand, in
democratic style of
leadership, leader
encourage employees
to take part in decision
making process in
order to set mutual
goals. For example:
participative
leadership, business
leader frequently ask
for input from group
members before
making a last decision.
Involvement In this involvement
of the employees is
more which is
essential for the
success and growth
of company within
predetermined time
period.
Little or no
involvement of
workers in decision
making process.
Employees set goals
and objectives to be
achieved by them
Example Laissez-fair style of
leadership is suitable
in manning effective
decision about
accomplishing goals
and objectives of
Autocratic leadership
style is suitable and
valuable when
involvement of the
employees is less as
compare to other style
Democratic leadership
style is another
essential type in which
leader can take
appropriate decision
about achieving of

company. (Popescu and
Predescu, 2016).
long term targets.
2.4 Different ways to motivate staff members
There are different ways to motivate employees by applying motivational theories and
techniques. In UPS, there are different number of workers are work and have need to achieve
their personal and professional goal. In order to fulfill desire and wants of the workforce
company follow X and Y theory (Boone, 2015).
X and Y Theory: This model proposed by the McGregor that describe contrasting
framework of employees motivation followed by human resource manager of UPS. Theory X
identify the significance of external reward, heightened supervision, and penalties. Y theory of
motivation highlights the motivating duty of job satisfaction and promotes employees to measure
tasks or activities without direct supervision (Cook, 2016).
Techniques of motivation: There are some techniques and tools which are used by the
manager of UPS. Some are determined as under:
Job enlargement: In this tool, task allotted to do job are maximized by adding simile
activity or task. So the job enlargement scope is more broad for the motivation of workers.
 Encourage them: This is one of the effective way to motivate employees to work well at
workplace. It is very essential for manager to ask workers for their suggestion through
which they can improve their performance at workplace.
 Provide incentives: There is an element which is known as motivation boosters and is
known as incentives (Thompson, 2016). Company can offer incentives to employees, can
offer them movie tickets and can gift cards to the employees as this enhance their morale
and improve their productivity.
TASK 3
3.1 Benefits of team working with in an organization
Team work refers to a group of people working toward the achievement of common goal
or objective. Every organization rely on team work as it help in accomplishing task more
effectively and much more quickly by group of people as compare to performed by a single
individual. When group if people within an organization come up together to accomplish a goal
then it combines different skills which help in identifying effective solutions. This further help in

bringing efficiency and increase in efficiency by getting mutual support. Following points
describes about benefits that a team work will provide:
Increase productivity:- A group is the combination of number of skill and capabilities,
hence it help in achieving much more than an individual who is working by their own
(Brumbaugh, 2011). By working in a group various skills can be applied to a single task that
assists in identifying most effective way to perform the task. This help in enhancing the
productivity of an organization.
Skill development:- By performing operation in a team also provide an advantage of
personal development to each team member. Team work contribute toward developing
interpersonal skills such as listening, speaking, leadership skills etc.
Knowing more about yourself:- Collaboration with other team members while working
in a group will help an individual in identifying their strength and weaknesses. This will be very
beneficial as by determining their weakness a person can take effective measures to improve and
avoid their mistakes.
3.2 Demonstrate working as a leader and member in a team
A leader is a person who inspires and motive a group of people toward the achievement
of their goal or objective. Their main role is to influence people to work with others as a unit so
that goal can be accomplish effectively which also leads to increase in productivity. Group
members Of UPS are more focused toward achieving their tasks, they take acceptance from their
leaders before starting their operation of a day (West, 2015). Leader provide a list to its
employees which depict about the use of proper technique, conveying process and other
procedures. These group leaders also create such an environment which influence other to think
imaginative and work toward their development. Leader also contribute toward developing a
healthy relationship between representative and manager. This help in developing a sense of
collaboration among them so that underlying group objectives can be achieved.
Both leaders and managers play a significant role at workplace and face different
situation and it is very important for them to deal with all difficult situation and conflicts in an
effective manner for which following are the major strategies that can be utilize by managers and
leaders:
 Identify That a difficult situation exists at workplace
 Provide opportunity to workers to show their feelings

 Define the problem
 Find common areas of agreement
 Find solution to satisfy needs
 Set follow up and monitor actions
 Determine what to do if conflict remain unresolved
3.3 Review the team effectiveness toward goal accomplishment
The UPS team is more focused toward their work and perform their task effectively in
order to achieve higher sustainability in this competitive world (World Health Organization,
2015). But as company work in a dynamic environment, therefore it requires to bring changes as
well as improvement over its learning and aptitude. Employees working in UPS have different
skills and knowledge which help them in developing strategies for dealing with future
difficulties. This factor empowers the colleagues in performing their business operations
effectively in this competitive world.
UPS generally follows the X and Y theory while (Ion and et. al., 2016) . performing their
business operations which help in motivating their staff members (Pritchard and Bloomfield,
2013). It further help organization in achieving long term as well as short term objectives.
Different type of teams works in an organization and it is very essential for all members
of team to perform well so company can achieve its set goal and objective. Effectiveness of team
is determine by the end goal achieve by team members and by examine their contribution in
overall success of business. To maximize contribution of team working in a company’s success,
proper training should be offer to all members of team so they can perform their roles in
appropriate manner and can attain the set goal in given time period.
TASK 4
4.1 Factors involve in monitoring and assessment of work performance
It is very essential for a manager to observe and guide the new workers over their
execution of work as well provide them feedback over their performance so that they can
improve the area where they require. Following points describe about methods using which UPS
can measure performance of its employees:
Setting up random methods:- Various tools and techniques are used by UPS for quality
control that assists manager to ensure timely completion of work. For instance, managers of UPS