Working with People: Recruitment, Leadership, and Motivation at UPS

This report delves into the human resource management practices of United Parcel Service (UPS), focusing on recruitment, leadership, and employee motivation. The report begins by outlining the required documentation for recruiting new employees and explores the impact of legal and ethical considerations on the selection process. It then describes the selection process, including job analysis, advertising, screening, testing, and interviewing. The report further examines leadership attributes and skills, differentiating between leadership and management styles. It assesses various learning styles and determines different ways to motivate staff. The analysis extends to the benefits of team working, the importance of teamwork for leaders and members, and a review of team effectiveness. Finally, the report determines factors involved in monitoring work performance and assesses individual development needs, concluding with an evaluation of the success of the assessment process. The report provides a comprehensive overview of HR practices and leadership strategies within UPS, contributing to effective management and employee development.

Working with and
leading people

Table of Contents
INTRODUCTION ..........................................................................................................................1
TASK 1 ...........................................................................................................................................1
1.1 Required documentation while recruiting and selecting new employees.............................1
1.2 Impact of legal and ethical considerations on recruitment and selection..............................4
1.3 Description of selection process............................................................................................4
1.4 Evaluating my contribution in Selection Process .................................................................5
TASK 2 ...........................................................................................................................................5
2.1 State the attributes and skills needed for Leadership............................................................5
2.2 State the difference between leadership and management....................................................6
2.3 Assess different Learning styles............................................................................................7
2.4 Determine different ways to motivate staff...........................................................................7
TASK 3 ...........................................................................................................................................9
3.1 Determine the benefit of Team Working..............................................................................9
3.2 Importance of working in team as leader and member.......................................................10
3.3 Review the Team Effectiveness..........................................................................................10
TASK 4 .........................................................................................................................................11
4.1 Determine various factors that involved in monitoring work performance........................11
4.2 Assess the development need of individual........................................................................11
4.3 State the success of assessment process..............................................................................12
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14
.......................................................................................................................................................15
.......................................................................................................................................................15

INTRODUCTION
Human resource management is identify as one of the main and essential part of the
every organisation whose play vital role in recruiting and selecting knowledgable candidates
(Works with Leading people, 2017). In the success and development of the enterprise, people
play important role in hiring right candidates for the correct job. Human resource of the each and
every business entity have different responsibility to motivate and encourage employees in a
systematic way. In the assignment, given organisation is UPS (United Parcel Service) company,
it is an American multinational package delivery organisation in United Kingdom (Alloway,
Bibile and Lau, 2013). This project is divided into various tasks which includes process of
selection, different types of motivation and leadership styles which help manager to motivate
their staff members. Preparation an advertisement to recruit a new staff members is also analysed
in this study. Importance and benefits of team working and development of individual needs is
also determined in this project.
TASK 1
1.1 Required documentation while recruiting and selecting new employees
UPS is an American package delivery organisation which headquartered in United State
city of Georgia, Sandy Spring. It was founded by David Abney in August 28, 1907 in US. This
business organisation need a talented staff members who easily accomplish long term objectives
and targets of company. Main aim and motive of this organisation is to gain competitive edge in
given time duration (Arnold, Fletcher and Molyneux, 2012). In this human resource manager
play vital role in recruiting best candidates in the organisation. As a HR manager of the UPS, I
am able to hire best candidates in the company. In this I am able to prepare personal
specification, job description of clients. These are shown under this:
JOB DESCRIPTION
UPS needed to recruit talented and knowledgable staff members in their organisation. United
Parcel Services company is famous for its delivering facilities.
Role Title : Staff Members
Store Name: United Parcel Service (UPS)
Type of Role: Perm
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Hours: Full-time
Salary & Benefits: Up to £20,000
Closing Date: 20/06/2018
Post : Staff Member
Report to: Human Resource Manager
Main purpose of the job: Motive and aim of this job is hiring best candidates who can easily
deal with customers and solve difficult situation in proper way.
Main roles and responsibilities:
 Preparing important paperwork for daily process of business
 Managing budget in accurate manner.
 Scheduling appointments and meeting
 Organising and handling workers records
Person Specification Descriptions
Experience  Past experience of managing a high
performing group members.
 Have powerful organisational,
analytical and thinking skills.
 Have better ability to manage all
employees in easily.
Skills & Qualifications  Excellent communication skill.
 Better planning and monitor capability.
 Keeping long lasting and strong
relationship with clients.
 Reducing costs and delivering KPIs.
Other  To communicate all workforce in easy
and smooth way.
 Another responsibility is to accomplish
long term objective of business
organisation.
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Application Form:
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1.2 Impact of legal and ethical considerations on recruitment and selection
When the selection and recruitment process of staff member of UPS starts, the HR
manager has to follow different rules and legislation which not only decrease the risks but also
support in obtaining the best and suitable prospects for the organisation. Different acts which are
included and their effects on hiring the staff members for United Parcel services company are:
Impact of Equity act: (2010) While hiring the best and suitable candidates, HRD can not
make favouritism among the prospects according to its gender, age, disability and many other
factor. The campaigner should be selected or hired as per its capabilities and knowledge (Beeley,
2012).
Race relation act (1976): Main and motive of developing such kind of legislation is to
protecting and motivating employees for its work and performance. This act highly impact on
employees performance and productivity. In this He/She who measure up for the vacant job
position should be provided chance of the race. In this role of human resource manager is to
check that whether prospects have legal permissions and right to work in United Kingdom or not.
Employment protection act (1978): Under this act, role of the human resource manager
is to protect employees as per its work and performance (Bush and Middlewood, 2013). In this ,
manager should tries to provide fair remuneration and salary to the staff members. So this act
also effect on business and its effectiveness and performance in a direct way.
1.3 Description of selection process
In order to selecting right candidates for the correct job is identify as a selection process.
As a human resource manager of UPS, I will take different process and steps which are
determined as below:
Job Analysis: It is a first step which is necessary for the HR manager is to find out job
specification and description for a vacant position in UPS. I am already analysed the job
specification and description for staff members.
Advertising the job: In order to attract suitable candidates for the vacant position I has to
promote and advertise job position via media, internet, newspapers, social networking and so on
(Chen and et. al., 2014).
Initial Screening: It is next process which is important for the Human resource manager
of UPS is to check age, qualification, knowledge of the staff members.
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Application form: Under this, candidates has to complete all form which has different
questions related to the staff members job position. It will support in understanding more details
regarding the candidates.
Tests: It is also identify as a role and responsibility of HR manager is to take written test
in order to analysis the analytical quality of the staff members who are pass out the process of
application form for the vacant position.
Personal interview: Under this process, HR manager organise interview program where
manager ask different questions to the candidates for the vacant position.
Reference and medical check: At this process candidates who are apply for the job
position of staff members has to render some better references and he or she should be salutary
for the job (Fraley, Vicary and Brumbaugh, 2011).
Job offer: It is a last process and role of HR manager is to select best candidates and
provide job offer in an accurate manner.
1.4 Evaluating my contribution in Selection Process
In the selection process I take mu full contribution in applying different advertisement
techniques for promoting job vacancy. As a HR manager of the UPS company I will take and
implement different aspects in order to see that the selection and recruitment of the staff member
is ethical and fair. I will tries for having various employees (Goleman, 2010). There should be an
effective proportion of female and male workers in the UPS. This will support in making staff
members more comfortable. In this prospects from the rural and backward areas should also be
applied. I will proceeds of any type of discrimination in the process of selection. Under this
entire workforce are treated equally. I will also provide my full efforts in making long lasting
and strong relationship with employees by providing motivation to them.
TASK 2
2.1 State the attributes and skills needed for Leadership
A good leader of the business organisation have different role and responsibility in order
to guide and direct their employees for working in better manner (Grint and Holt, 2011). So it
will support the business organisation to gain competitive edge and increase their sales and
revenues. Leader have various duties to easily communicate all information and data about
chances in business and many other to the employees. As UPS is recently having leadership
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issues in the organisation which outputs is higher turnover of employees. Thus, United parcel
service business is needed to have good leader who can easily achieve long and short term
objectives of enterprise. There are different attributes and skills that make an effective and good
leader are determined as below:
Honesty: It is one of the main and foremost attributes which help leader to guide and
direct their workforce honestly for doing all work and activities in an effective and efficient
manner. It will support the organisation to accomplish their predetermined goals and objectives
(Gwyer, 2010).
Communication: It is a skill of the leader which help to communicate all information to
the workforce with aim to increasing sales and revenues of the USP. In this leader of the
company should take an effective decision for making team building. Further it will support to
attract large number of the customers towards business services.
Team managing: It is another skill which assist to manage team in an effective and
proper manner. Effective team working support the organisation to improve their profitability
and productivity level in easy manner.
Positive attitude: It is another attribute which is posse by the leader in order to deal with
difficult situation in an easy manner (Hallinger and Bryant, 2013). With the help of this quality
they maintain strong relationship with clients and gain competitive edge for the USP company.
2.2 State the difference between leadership and management
As per the case study of USP company, manager should be the good leader of the
organisation (Leadership and management, 2017). There are different points which are define
the difference between management and leadership. These are determine as below:
Leadership Management
Leadership is regarding modifying the
interpersonal skill of the assistant towards
work.
Management refers to obtaining work
completed from the workforce.
Leadership consider development and progress
of the procedures.
Management consider to maintain and keep the
already available process.
Leader of the UPS deal with their assistance
for long duration and show them the guidelines
Managers of the United Parcel company deal
with entire workforce for short duration of the
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to work. completion of projects.
Leader mainly emphasis on the employees and
teach them in the form to work efficiently with
motive to create their skills.
Manager mainly emphasis on the completion
of projects and deadline of work. They retain
the structure and system of the pre working
schedule.
Leadership is identify as a proactive approach
as per this they teach the assistance in order to
work particularly.
Management is identify as a reactive approch
as as per this they manage and handle the work
environment and workers in the time period of
task performance.
2.3 Assess different Learning styles
There are different kind of leadership styles which is follow by the leader of United
Parcel Service company (Lev, 2013). All these styles apply in different situation which are
determined as below:
Leadership style Description Organisational situation
Democratic In this styles leader of the
company mainly focuses on
the point of view of staff
members in the decision
making process.
This style of leadership has
been applied to obtain view of
the precious workers that
output in judgement that are
more efficient and effective.
Associative It is another important
leadership style which deal
with maintaining the
employees relation is first and
all things are after that.
This style use when the leader
motivate their all workforce to
work and perform with stress
free.
Pacesetting It is another essential
leadership style which is use
by the leader in order to set
standards for workforce.
It is apply when leader to
acquire outputs from the
precious workers.
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2.4 Determine different ways to motivate staff
It is very essential in order to motivate and encourage workers to work effectively. There
are different motivation theories which are the part of content and process theory (Mayfield,
2014). But USP only apply Maslow's Hierarchy needs theory (Maslow's Hierarchy needs theory,
2018). These aspects includes different points which are determine as below:
Physiological needs: It is identify as a role of manager is to provide basic needs to
employees such as accurate working timing, salary and needed breaks.
Safety needs: This type of need mainly related with the provision of safe working
atmosphere which is required by the employees (Miller and Rollnick, 2012).
Love need: It is management role to treat entire workforce equally and try to transmit
with them. Thus this need develop a better belongingness feeling in them.
(Source: Maslow's Hierarchy needs theory, 2018
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Illustration 1: Maslow's Hierarchy needs theory

Esteem needs: In this United Parcel service organisation render incentives, reward and so
on to the workers who meet with business and their targets and goals easily (Morrison, 2010).
This motivate the employees to work with full dedication.
Self-actualization needs: It is also a basic need of the employees in which they get the
opportunity to create themselves and have better feeling of accomplishment in them.
There are different ways to motivate staffs which are apply by the UPS in their organisation.
These are determine as below:
Training: It is one of the best aspect to motivate and encourage workers. In this role of
manager is to provide personal training for its own development beside this business
development (Offstein, Morwick and Koskinen, 2010). So that they work with effectively and
gain higher advantages for the business entity.
Rewards: It is provided by the managers to their workers who perform better in the
functions and activities of company. Thus, it highly support the employees to work long time in
the organisation.
Open working atmospheres: It has great effect on the intensity and working style of the
workers. If the business has open working atmosphere where entire workforce are treated in
equal manner, it is essential for the administration than the workers feel happily to work and
perform for the enterprise.
TASK 3
3.1 Determine the benefit of Team Working
Teamwork is identify as one of the best approach or working in which large number of
workers are work with each other for the accomplishment of common goal and interest (Rees
and French, 2016). There are different advantages of team working which are determined as
below:
Improve productivity: Team working is very essential and beneficial for the organisation
to improve productivity of the organisation in an effective and efficient manner.
Communication: It is another benefit of team working in which team tend to transmit
more as comparison to the workers working individually.
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