Analyzing Leadership, Recruitment, and Teamwork Strategies at UPS

This report analyzes the leadership and management practices within UPS, focusing on recruitment, team dynamics, and employee motivation. It explores the importance of documentation in the selection process, the impact of legal and ethical considerations, and the roles involved in recruitment. The report delves into essential leadership skills, differentiating between leadership and management, and comparing various leadership styles for different situations. It also examines methods for motivating staff to achieve objectives, assesses the benefits of team working, addresses conflict resolution, and reviews the effectiveness of teams in achieving goals. Furthermore, the report outlines factors involved in planning and assessing work performance, including the planning and delivery of development assessments and the evaluation of the assessment process's success, offering a comprehensive overview of UPS's workforce management strategies.

WORKING WITH AND
LEADING PEOPLE
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Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Document to select a new member of staff...........................................................................3
1.2 Effect of legal, ethical considerations and regulatory in selection and recruitment process 4
1.3 Participation in selection process..........................................................................................4
1.4 Contribution to the selection process....................................................................................4
2.1 Explain the skills and attributes needed for leadership.........................................................5
2.2 Explain the difference between leadership and management...............................................5
2.3 Compare leadership styles for different situations................................................................6
2.4 Explain ways to motivate staff to achieve objectives...........................................................7
TASK 2............................................................................................................................................7
3.1 Assess the benefits of team working for an organisation......................................................7
3.2 Working as a team leader or member, dealing with conflicts...............................................8
3.3 Review the Effectiveness of Team in Achieving Goals........................................................9
4.1 Factors involved in Planing and Assessing Work Performance...........................................9
4.2 Plan and Deliver assessment of developments....................................................................10
4.3 Evaluate Success Assessment Process................................................................................11
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12
REFERENCES..............................................................................................................................13
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INTRODUCTION
In any organization employees and the other staff members play a crucial role as without
their contribution no enterprise can achieve success in long run. This way recruitment and
selection becomes one of the most important process as this ensure quality of work force at any
commercial unit. Working with different individuals and leading same becomes difficult as
people are from different backgrounds and has distinct expectations from the place they are
working with (Bush and Middlewood, 2013). UPS is a known brand in parcel industry which is
managing to deliver products in different part of the world. The following report will talk about
how the management of same enterprise should manage its work force so that turnovers can be
minimized. The impact of legal considerations will also be discussed which will show how they
have a direct influence on the recruitment and selection process of UPS.
TASK 1
1.1 Document to select a new member of staff
In order to start the recruitment process documentation of different employees needs to
be done with maximum care. Distinct written papers provided by the candidate’s act as a basis of
judgment for the selection panel. It is required to first advertise this clearly that what all are the
requirements of job and how the same message will be communicated in the market so that all
those who are interested can apply for the same. The selection panel of the organization needs to
decide beforehand that what will be the recruitment process followed for different job roles. The
document provided by the candidates also helps in evaluating their background and shows their
criminal record too if any (Grint and Holt, 2011). A number of document that needs to be
prepared are as follows:
Job specification- it has information regarding what all are the requirements of the job,
what will be the selection criteria and for which job the vacancy is available.
Curriculum vitae – It is a single document that has written information about candidate’s
qualification and other skills that helps in judging the person applying for the job as this way
comparison among different candidates can be done more effectively.
Medical health – There are certain jobs for which medical test of the applicants needs to be
done. This document shows that the person applying for a job is physically fit.
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1.2 Effect of legal, ethical considerations and regulatory in selection and recruitment process
No organization can operate freely as their operations are bound with the current legal
factors which has their direct influence. While conducting the recruitment and selection process
the management has to ensure that they do not go against the ethical, legal and regulations that
are designed against the same by law. There are a number of laws that need to be considered by
the organizations selection panel such as:
Employment act – It regulates the relationship maintained between employee and
employer. Expectations of employers are governed under this act along with the rights of
different individuals so that work is carried out in an effective manner.
Discrimination act – While selecting the candidate it is required that management does not
get involved in any partial acts as this may lead to a legal action against the selection panel. It
has to be ensured that equal platforms are provided to all so that fair judgment is made.
Health and safety act - This is another act which ensures safety of work force while they
are working with a particular brand. Administration of UPS has to make required arrangements
so that accidents are minimized and also needs to provide effective training to the employees if
any risky resources is being utilized to carry out the operations(Lev,2013).
1.3 Participation in selection process
Recruitment is a complex process and while working as a human resource manager I need to
perform various roles and take responsibilities so that the work is completed with greater
efficiency. Different roles that are performed on my part are as follows:
Getting the right person – the first and most important role that I will perform in selection
process is to ensure that after completion of the whole selection process the right candidate is
being selected. It is important as only than the hole efforts taken will be of use to the
organization.
Planning the recruitment process – Before starting with the selection process it is
important that prior arrangements are done for the whole work. This will help in reducing total
time taken and will also ensure continuity of work.
1.4 Contribution to the selection process
Once the whole process of recruitment and selection is conducted the work of management
increase. I will have to go through the different application form so that I can do the screening of
the same. This helps in decreasing the total numbers of forms and selection of best challenging
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applicant is done. Once the candidates are shortlisted their placement to different jobs is done
according to their capabilities and skills. Therefore, the candidates are made familiar with the
organisation by arranging an induction programme for them. Later training sessions will also be
planned for the new employees so that their contribution in the accomplishment of UPS goals
can be maximised.
2.1 Explain the skills and attributes needed for leadership.
For good leadership, all leaders either office manager or team leader requires soft leadership
skills to positively interact with employees or team members. Employers of an well renowned
company seek these soft leadership skills from which they hire for this prestigious and valuable
post(Mayfield, 2014). Here are some leadership skills which are discussed below:
Communication: Leader must be able to clarify and explain company vision and goal
with employees related with their tasks and responsibilities. Most important for any leader with
regards to communication skills is listening. A strong leader should adopt and implement a
healthy and fruitful conversation session, conferences and one-on-one meeting with its staff
members or employees.
Lead with Passion: A good leader must lead its team members with full of passion. A
team leader must share its knowledge and passion with its employees or team members which
helps in motiving them towards their works and responsibilities. A good team leader must praise
team members for their creative and innovative work.
Commit towards Team Building: A team leader should encourage and motivate their
team members for work collectively not competitively. Which enhance and improve company
productivity in terms of quality and quantity as well as creating a co-operative environment or
platform for group discussions and problem solving which helps in completing tasks on given
time or priorly.
2.2 Explain the difference between leadership and management.
Leadership is a skill of leading and influencing or guiding peoples and team members
for achieving objectives or tasks with full of passion and enthusiasm. Whereas Management is
an art or creativity of organisation and co-ordinating tasks and team members in a systematic and
structure manner. Leadership emphasis on inspiring and guiding or providing assistance to its
team members or employees. Whereas management accent or emphasis on managing tasks or
projects with its team members in a very healthy and effective manner. Leadership is a skill or
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activity of directing as well as providing guidance to its team members for wok collectively or
together for achieving company task or objectives within given time duration in a efficient an
effective manner which requires foresightedness perspective or vision within their boundaries.
Whereas management is an art or technique used for managing tasks and team members for
working collectively or together for achieving company's objectives and goals in a structured and
efficient manner. Management requires methodology, team members, raw material, financial
assistance, technology or equipments and most important a person who is in charge of all these
thing or activities known as manager for completing tasks or projects on given time with full
efficiency and passion (NHS England, 2016).
2.3 Compare leadership styles for different situations
Different type of leadership styles are as follows:
Task Oriented Leadership : In this approach of leadership, leader significantly focus only on
completing company's task or objectives on given time in a appropriate manner. However, a
highly task oriented leader might be autocratic and spare emotions or feelings of team members
sometimes for achieving company's vision and mission on time in a effective manner which
might downgrades employees or team members motivation level as well as employee retention
rate which might impact on company's growth and products or services quality.
People Oriented Leadership or Relation Oriented Leadership: This approach or
methodology is fully opposite of task oriented leadership, in this technique or approach focus of
a team leader is on supporting and guiding its team members for achieving task in a very
innovative and creative manner by adopting scientific business strategies. This leadership
approach will provide and eco-friendly and healthy environment for working collectively as a
whole team rather than competitively. This approach is very useful for motivating and guiding
employees or team members for their duties or responsibilities by organising conferences and
workshops for exchanging views, finding solution of projects or tasks and many more.
Democratic Leadership or Participative Leadership : This methodology is most accepted and
trustworthy leadership skills because in this team members contribution towards decision making
process happened however, a democratic leader is the one who takes final decision but with
consultation. Which create and organising an healthy and workable atmosphere for working in
fruitful manner. This type of leadership enhance motivation level within its employees as well as
job satisfaction level among employees of a company which directly impact positively on
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employee retention rate. In this approach, completing a task may takes mote time duration but it
will return qualitative work.
2.4 Explain ways to motivate staff to achieve objectives.
Recognize and Appreciate Team Members Work: For achieving desired goals and
objectives in a effective manner with quality assurance, United Parcel Service must adopt an
implement this rule or methodology for competing with its rivalry specially in this competitive
world. Recognition and appreciation of team members and employees work or achievements will
impact positively on employees behaviour and their work. This can be done by simply saying
rewarding awards, financial assistance for their extra works, saying thanking and keep it up by
just emailing and through by some positive comments during conversation, conferences and
seminars(Peterson, 2011).
Conducting Seminars and Workshops: Communication with team members and
employees regarding business goals and objectives plays vital role in motivating working staff
members. By conducting and organising seminars as well as workshops for learn latest
technologies and methodologies, exchanging employees views and ideas, share problems of
organisation and find solutions for all tasks or problems either related with products or services,
policies or with strategies and many more thing can seek form these small initiatives which have
huge impact on employees behaviour towards their responsibilities and duties for an
organisation.
Review System: United parcel Service must adopt this methodology and implement this
in a very efficient manner. Feedbacks on regular interaction with individual or with group of
members will create an healthy and fruitful environment and find solutions of small problems
which impact badly on company's performance. This system will enhances company
performance and quality production as well as create positive working atmosphere within
organisation.
TASK 2
3.1 Assess the benefits of team working for an organisation.
Working in a team as collectively will have so many benefits within organisation. In
United Parcel Service benefits of team working are to be followed:
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Teaches Conflicts Resolution Skills: Working as a whole team will might create
conflicts in views, way of style and this happen because all employees or team members belong
from different background, all have different strategies of solving task and projects, different
way of thinking and implementing their ideas and views for doing tasks. So these conflicts will
be solved by learning Conflict Resolution Firsthand Skill which employees or members use to
become an vibrant an efficient manage down the line.
Promotes a Wider Sense of Ownership: Working on a project as a team collectively
encourage team members and feel proud to them for their contribution towards achieving United
Parcel Service goals and targets. Tackling and solving problems by doing acknowledgeable work
together feels them proud and encourage their behaviour. This type of atmosphere within United
Parcel Service will builds loyalty in their employees behaviour towards their responsibilities an
work. Teamwork connects employees directly with their workplace and improve company's
employees retention rate and also enhance company's performance and productivity with
economic and social growth(Pritchard and Bloomfield, 2013).
3.2 Working as a team leader or member, dealing with conflicts
Leader with soft leadership skills will be able to develop and maintain healthy and
friendly environment within organisation among team members which helps in decreasing
conflicts and disputes which arises during project or tasks as a team among team members.
United Parcel Service had adopt Tuckman's Model for dealing with conflicts within organisation
among employees, which is described below:
Tuckman's Model: This model is categorised into 4 parts which helps in making efficient team.
 Forming: Team leader first find details about responsibilities of each team members
which helps and guide team leader to perform task in a efficient an effective way.
 Storming: Leader of team or task will be able to solve conflicts between ground level
employee and top level authority in a innovative and creative manner by using its
leadership soft skills and supporting their team members.
 Norming: At this level, team members will be able to solve their small conflicts at their
level, and this will increase company's performance and productivity.
 Performing: This strategy is used for analysing each member performance and
according to them rewards them or suggest them for future. Which create healthy and
fruitful environment in United Parcel Service organisation(Rees and French, 2016).
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3.3 Review the Effectiveness of Team in Achieving Goals.
United Parcel Service organisation use methodology for reviewing their team
effectiveness for achieving their company's desired goals and objectives. Here are some
discussed :
 Define roles and responsibilities: team leader or manager of a project must first find out
that all its members knew about their roles, responsibilities and duties or not. This will
help team leader to manage and in guiding their team members in a efficient and effective
manner. In United Parcel Service company, some conflicts or difficulties may arise
because of some high positioned authority resign suddenly. So manager have the
responsibilities of existing employees will get these higher post. For that he should have
to selected suitable candidates according to their merits, performances and abilities in the
past.
 Objectives and Focus: Its an leader responsibility to clearly clarify company's objectives
and desired targets to each and every employees of an organisation. Make employees
goal and target oriented which is good for company for competing with others. If any
team member is not known its company goal and target then he/she will not be able to
work effective and enthusiastically with full of dedication and passion. A leader is
responsible for creating healthy and friendly atmosphere with positive mindset of its team
members which affect on company's productivity and performance.
4.1 Factors involved in Planing and Assessing Work Performance.
United Parcel Service use several different types of factors for assessing and planning.
Here are some disused below:
 Creation of Documentation: Managers are the one who's focus is on creating legal
documents of its employees and send them to HR team and then HR department will
verify their resumes and personal informations and find out fraud or criminal candidates
(Bush and Middlewood, 2013).
 Lifelong Learning: A well reputed and respectable organisation just like United Parcel
Service focus on their employees future through organising workshops and seminars as
well as training programmes for enhancing employees skills and motivation level.
 Group Discussions: group discussion and workshops as well as brainstorming
programmes will be held within United Parcel Service company's for employees.
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Through these programmes views will be exchange, ideas will be shared among
employees, refreshment of skills happen with productivity and performance of
employees improved.
4.2 Plan and Deliver assessment of developments.
United Parcel Service organisation adopt some methodologies and approach for fulfil
employees or members requirements. Some are discuss here:
Maslow's Human Motivation Theory: This scientific theory involves 6 different stages
for motivating individual employee of an organisation. These are mentioned here:
 Psychology: This approach directly impact on employees thinking and their mindset
which positively encourage team members towards their responsibilities and duties.
 Safety: Company will have to create and maintain a healthy and fruitful environment or
atmosphere for its employees by providing protection and security against violence
within organisation. Which will encourage members of an organisation towards their
responsibilities.
 Social Belongings: Team leader must develop and maintain healthy working culture or
environment within organisation. This type ambience within organisation will motivate
employees towards fulfil their task in a more effective and efficient manner.
 Self Esteem: A team leader must respect its employees or members and encourage them
for their innovate and creative work. Its manager responsibilities give status to all its
employees and provide an ambience so that its members feel that they are also a valuable
employees of this well reputed organisation.
 Self Acquisition: This methodology helps in analysing and identifying potential of each
individual employee.
 Communication Style: The UPS (United Parcel Service) organisation leader uses its soft
communication skills for communicating with its ground level employees in a more
effective and efficient manner for achieving company's goals and objectives without
hurting employees sentiments or feelings(Stanleigh, 2013).
4.3 Evaluate Success Assessment Process.
Their are several different types of prospects for evaluation of success assessment
process. These evaluation processes might be follow by United Parcel Service (USP)
organisation which are discussed below:
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 Benchmarking: Through this methodology or approach, company's operational
performance and productivity is measured as well as observed and then compared with
standards. Many company's focus on internal benchmarking which helps in evaluation
process for performance of their employees.
 Questionnaire: Because of this approach, individual employees will give its views
related with company's products and services secretly to the higher authority. This
methodology helps company's in analysing small-small problems and their solutions also
which is good for organisation(Welch, 2014).
 Surveys: Through these scientific, analytical and theoretical tools or techniques, an
organisation is being able to analyse peoples behaviour towards their products and
services. These surveys also helps in analysing employees performance and productivity.
Through these techniques company will get many innovate and creative ideas or
suggestion for betterment of their products or services in future by adopting and
implementing new methodology and small changes in their strategies and policies as well
as products and service.
CONCLUSION
From the above study this has been summarised that UPS has to perform its recruitment and
selection process very carefully so that the bet candidates are selected. Different regulations need
to be considered while carrying out the same process so that it does not fall under any legal
action. Thereafter the concept of leadership and management is also elaborated which shows
how they work together but are entirely different from each other. lastly, the report concluded
with the distinct criteria through which success of any work done can be measure like through
monitoring and keeping control over every work in progress.
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REFERENCES
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Lev, A. I., 2013. Transgender emergence: Therapeutic guidelines for working with gender-
variant people and their families. Routledge.
Mayfield, P., 2014. Engaging with stakeholders is critical when leading change. Industrial and
Commercial Training. 46(2). pp.68-72.
Mayfield, P., 2014. Engaging with stakeholders is critical when leading change. Industrial and
Commercial Training. 46(2). pp.68-72.
NHS England, 2016. Leading change, adding value. British Journal of Healthcare
Assistants.10(6). pp.302-303.
Peterson, B., 2011. Cultural intelligence: A guide to working with people from other cultures.
Nicholas Brealey Publishing.
Pritchard, K. and Bloomfield, E., 2013. Tackling the challenges of leading through change.
Strategic HR Review. 13(1). pp.16-19.
Rees, G. and French, R. eds., 2016. Leading, managing and developing people. Kogan Page
Publishers.
Stanleigh, M., 2013. Leading change. The Journal for Quality and Participation. 36(2). p.39.
Welch, J., 2014. Jack: what I've learned leading a great company and great people. Hachette
UK.
Online
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