Project Management and the Transition to Offline at UWTSD London
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Project
AI Summary
This project management assignment focuses on the University of Wales Trinity Saint David (UWTSD) London campus's transition from online to offline class delivery. The project aims to address the challenges posed by online teaching, such as limited personal interaction and collaboration, and to improve overall teaching effectiveness. The report outlines the project's scope, objectives, and critical success factors, including clear goals, effective communication, and proper management support. Key parameters like budget, resources, and quality are considered, with an estimated budget of $20,000 allocated for infrastructure, technology, and COVID-19 safety measures. The project identifies potential constraints and risks, such as budget limitations and operational uncertainties, and proposes mitigation strategies. Stakeholder analysis is conducted to determine the involvement and influence of various stakeholders, including the board of directors, students, staff, and suppliers. The project organization structure and roles are defined to ensure effective task management and communication. Finally, the report includes a project planning section with milestones and a reporting framework to monitor progress and ensure project success. Desklib provides access to similar project management assignments and resources for students.

Assessment 1
Project Management
Project Management
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Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................3
TASK ..............................................................................................................................................3
Introduction of project.................................................................................................................3
Project Scope...............................................................................................................................4
Budget Assumptions: .................................................................................................................5
Constraints...................................................................................................................................7
Stakeholders and their Involvement............................................................................................9
Project Organisation Structure and Roles and Responsibilities: ..............................................10
Project Control Mechanisms:....................................................................................................10
Reporting Framework: .............................................................................................................11
Project Planning with Milestones: ...........................................................................................11
CONCLUSION .............................................................................................................................12
REFERNCES:................................................................................................................................13
Books and Journals:..................................................................................................................13
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................3
TASK ..............................................................................................................................................3
Introduction of project.................................................................................................................3
Project Scope...............................................................................................................................4
Budget Assumptions: .................................................................................................................5
Constraints...................................................................................................................................7
Stakeholders and their Involvement............................................................................................9
Project Organisation Structure and Roles and Responsibilities: ..............................................10
Project Control Mechanisms:....................................................................................................10
Reporting Framework: .............................................................................................................11
Project Planning with Milestones: ...........................................................................................11
CONCLUSION .............................................................................................................................12
REFERNCES:................................................................................................................................13
Books and Journals:..................................................................................................................13

INTRODUCTION
The report aims to analyse the key elements of project management in order to make it
success. Project management is vital function which is necessary to work on a particular task or
activity to achieve the goals. A project last long for some specific duration which gets end with
the fulfilling of its objectives. Therefore, a project manager require skills to develop plans,
forecasts risk, set time, cost and resources. All the planning helps influencing projects aims and
does not incur any losses (Magano, and et.al., 2020). This project is all about The University of
Wales Trinity Saint David (UWTSD) London campus who wants to switch their class from
online to offline. Due to the Lock down situation, the university has shift to online teaching but
now the situations are getting normal, so they wants to set face to face delivery in the campus
itself. For that instance, this report is going to plan the overall project scope, assumptions,
constraints, stakeholders and other important elements.
MAIN BODY
TASK
Introduction of project
The project of University of Wales has major aim to re-shift their practices of delivering
lectures from online to offline. They wants to get rid of complex online teaching system which
creates various problem in delivering the sessions clearly. Also, online teaching is not being
necessity for all the students as it eradicate personal interaction, programmes and collaborations
with students. The teachers could not interact properly and give them assistance to their queries.
Therefore, the university has started giving hybrid delivery of the session in which, some
students could take classes online and some may come to university campus for face to face
interaction. This system of delivery is affecting the productivity of the teachers who have to
manage both the classes and repeat the same lectures twice. This impact on the productivity of
college as well as they could not focus on other essential function by managing classes at both
level.
Goals: The goal is to attract the students towards universities campus. It will helps the
university to attain high effectiveness and productivity to carry out educational practices.
Objectives:
The report aims to analyse the key elements of project management in order to make it
success. Project management is vital function which is necessary to work on a particular task or
activity to achieve the goals. A project last long for some specific duration which gets end with
the fulfilling of its objectives. Therefore, a project manager require skills to develop plans,
forecasts risk, set time, cost and resources. All the planning helps influencing projects aims and
does not incur any losses (Magano, and et.al., 2020). This project is all about The University of
Wales Trinity Saint David (UWTSD) London campus who wants to switch their class from
online to offline. Due to the Lock down situation, the university has shift to online teaching but
now the situations are getting normal, so they wants to set face to face delivery in the campus
itself. For that instance, this report is going to plan the overall project scope, assumptions,
constraints, stakeholders and other important elements.
MAIN BODY
TASK
Introduction of project
The project of University of Wales has major aim to re-shift their practices of delivering
lectures from online to offline. They wants to get rid of complex online teaching system which
creates various problem in delivering the sessions clearly. Also, online teaching is not being
necessity for all the students as it eradicate personal interaction, programmes and collaborations
with students. The teachers could not interact properly and give them assistance to their queries.
Therefore, the university has started giving hybrid delivery of the session in which, some
students could take classes online and some may come to university campus for face to face
interaction. This system of delivery is affecting the productivity of the teachers who have to
manage both the classes and repeat the same lectures twice. This impact on the productivity of
college as well as they could not focus on other essential function by managing classes at both
level.
Goals: The goal is to attract the students towards universities campus. It will helps the
university to attain high effectiveness and productivity to carry out educational practices.
Objectives:
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To attain 10% of admissions at the university by giving campus training and involve
offline programmes and education.
To make proper use of human resources and engage with many collaborations.
To make better future of the students by focusing on their skills, knowledge and areas fro
improvement.
Critical success factor:
There are many critical success factors which enables project managers to remain agreed
on the goals and objectives of organisation (McLaren and Loosemore, 2019). These factors
helps in attaining success which will helps the manager to focus on success criteria effectively.
In this project, these factors are mentioned below:
ï‚· Developing clear goals and strategies
ï‚· Manage project scope
ï‚· Enable effective communication
ï‚· Proper management support
Project Scope
Project objectives: The objective is to attain large number of student participation in the
University., it would be done through starting the programmes, collaboration and sessions again
which will inspire the students at large number. The objective is crucial to eliminate barrier of
online education and deliver face to face session which will be more effective for both students
and teachers as well.
Parameters: The project parameters include scope, budget and quality of the project
which is required to attain success of the project. This project has main parameter of resources
and scope that the university wants to start delivering offline sessions for which they require
facilities, infrastructure, development of organisation culture as per recent Covid-19 protocols.
Quality: The project will give expected quality which is to increase the efficiency of
learners and teachers (Lai,Deng, and Chang, 2019). The students will get proper support to their
queries and do not fails in assignments. They will keep in touch with other peers and involve in
group learning session, communications and other universities programmes like debates and
speeches.
Cost: The estimated cost for this project would be $20000 which incudes setting up
infrastructure, software and technology, Covid-19 safety measures.
offline programmes and education.
To make proper use of human resources and engage with many collaborations.
To make better future of the students by focusing on their skills, knowledge and areas fro
improvement.
Critical success factor:
There are many critical success factors which enables project managers to remain agreed
on the goals and objectives of organisation (McLaren and Loosemore, 2019). These factors
helps in attaining success which will helps the manager to focus on success criteria effectively.
In this project, these factors are mentioned below:
ï‚· Developing clear goals and strategies
ï‚· Manage project scope
ï‚· Enable effective communication
ï‚· Proper management support
Project Scope
Project objectives: The objective is to attain large number of student participation in the
University., it would be done through starting the programmes, collaboration and sessions again
which will inspire the students at large number. The objective is crucial to eliminate barrier of
online education and deliver face to face session which will be more effective for both students
and teachers as well.
Parameters: The project parameters include scope, budget and quality of the project
which is required to attain success of the project. This project has main parameter of resources
and scope that the university wants to start delivering offline sessions for which they require
facilities, infrastructure, development of organisation culture as per recent Covid-19 protocols.
Quality: The project will give expected quality which is to increase the efficiency of
learners and teachers (Lai,Deng, and Chang, 2019). The students will get proper support to their
queries and do not fails in assignments. They will keep in touch with other peers and involve in
group learning session, communications and other universities programmes like debates and
speeches.
Cost: The estimated cost for this project would be $20000 which incudes setting up
infrastructure, software and technology, Covid-19 safety measures.
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Understanding of project benefits: The project will enable various benefits for the
university and the students. It assures that, all the student will take participate in university
sessions. This will benefit in reducing online hectic sessions which creates problems of network
issues, delays and working on curriculum. The other benefits are about giving right opportunities
to students, give placements and campus recruitment. It will maintain reputation of the university
and they would get number of admission across different countries. These benefits showcase
that, the project has effective scope to be carry out in the market and bring the culture back in the
university to make learning and education interesting.
Budget Assumptions:
Assumptions
It is not possible to plan any project without assuming some ideas, thoughts and values
and then give it a shape for practical implementation. Assumptions are necessary to identify
problems, resources which might use and uncertainties which might impact on it. Therefore, it is
necessary to make few assumptions that will helps in bringing new ideas through eliminating the
other one. In the project of Universities of Wales, there are few assumptions which are described
below:
Resources: It has assumed that all the resources will be available for the university to
provide face to face sessions. The resources includes training rooms, faculty of staff, instructors,
module programmes and infrastructure (Koke,and Moehler,2019). It is unclear whether all the
rooms will be available and sufficient for the sitting. These resources are required to enable face
to face delivery sessions at the campus which require electric fitting, Eco friendly environment,
water and basic facilities for students and staffs.
Delivery: The lectures will be deliver through the classroom in which maximum 20
students can sit in one classroom. These lectures will be provided through power point
presentations, slides and Educom. These tools will be helpful to make students learn about every
topic and solve their queries in the doubt class. It has also assume that, all the student will be
able to
Budget:
Particulars Unit cost (£)
university and the students. It assures that, all the student will take participate in university
sessions. This will benefit in reducing online hectic sessions which creates problems of network
issues, delays and working on curriculum. The other benefits are about giving right opportunities
to students, give placements and campus recruitment. It will maintain reputation of the university
and they would get number of admission across different countries. These benefits showcase
that, the project has effective scope to be carry out in the market and bring the culture back in the
university to make learning and education interesting.
Budget Assumptions:
Assumptions
It is not possible to plan any project without assuming some ideas, thoughts and values
and then give it a shape for practical implementation. Assumptions are necessary to identify
problems, resources which might use and uncertainties which might impact on it. Therefore, it is
necessary to make few assumptions that will helps in bringing new ideas through eliminating the
other one. In the project of Universities of Wales, there are few assumptions which are described
below:
Resources: It has assumed that all the resources will be available for the university to
provide face to face sessions. The resources includes training rooms, faculty of staff, instructors,
module programmes and infrastructure (Koke,and Moehler,2019). It is unclear whether all the
rooms will be available and sufficient for the sitting. These resources are required to enable face
to face delivery sessions at the campus which require electric fitting, Eco friendly environment,
water and basic facilities for students and staffs.
Delivery: The lectures will be deliver through the classroom in which maximum 20
students can sit in one classroom. These lectures will be provided through power point
presentations, slides and Educom. These tools will be helpful to make students learn about every
topic and solve their queries in the doubt class. It has also assume that, all the student will be
able to
Budget:
Particulars Unit cost (£)

raw material cost
Expenses of Employees Benefit
1. Tools
and
modern
technol
ogy
7000
2. Trainin
g to
project
team
membe
rs
25000
miscellaneous Expenditures
Cost of scheduling
Other cost
Total cost
In order to fulfil the mentioned project, the respected origination need to deploy the
93000 pounds in their operational function I order to create the effective infrastructure according
to their derived plan (Hair, and Sarstedt, 2021).
Available financial information:
Projected cost £50000
Projected benefit £65000
Cost of capital 15%
PV of projected cost:
= 50000/ (1+15%)1
= £43,478
PV of projected benefit
= 65000/ (1+15%)1
Expenses of Employees Benefit
1. Tools
and
modern
technol
ogy
7000
2. Trainin
g to
project
team
membe
rs
25000
miscellaneous Expenditures
Cost of scheduling
Other cost
Total cost
In order to fulfil the mentioned project, the respected origination need to deploy the
93000 pounds in their operational function I order to create the effective infrastructure according
to their derived plan (Hair, and Sarstedt, 2021).
Available financial information:
Projected cost £50000
Projected benefit £65000
Cost of capital 15%
PV of projected cost:
= 50000/ (1+15%)1
= £43,478
PV of projected benefit
= 65000/ (1+15%)1
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= £56521.74
Cost benefit analysis: £56521.74/£43,478
= 1.3
Constraints
The project purpose is to enable the offline delivery sessions for the benefit of both
college and the students who face problems due to online learning (Fridgeirsson, and et.al.,
2021). There are many factors which assure that the project may find many risks and
uncertainties that would impact on its success. Therefore, by imitating the risk, the university of
Wales could take appropriate actions on it. These constraints are described below:
Risk register
S.
No.
Risk
Description
Likelih
ood
Impac
t
Owner Mitigation Continge
ncy
Pre
actio
n
weig
hting
score
Pos
t
acti
on
wei
ght
ing
Sco
re
1 The risk of
loss of budget
can impact on
the university
programmes.
High High Director The budget needs to
be prepared by an
expert to analyse
both positive and
negative aspects.
The budgets must
involve all the
essential expenses
and eliminate
unnecessary ones.
The
university
needs to
work on
the set
budgets
and take
decision
according
to it. This
8 out
10
7
out
10
Cost benefit analysis: £56521.74/£43,478
= 1.3
Constraints
The project purpose is to enable the offline delivery sessions for the benefit of both
college and the students who face problems due to online learning (Fridgeirsson, and et.al.,
2021). There are many factors which assure that the project may find many risks and
uncertainties that would impact on its success. Therefore, by imitating the risk, the university of
Wales could take appropriate actions on it. These constraints are described below:
Risk register
S.
No.
Risk
Description
Likelih
ood
Impac
t
Owner Mitigation Continge
ncy
Pre
actio
n
weig
hting
score
Pos
t
acti
on
wei
ght
ing
Sco
re
1 The risk of
loss of budget
can impact on
the university
programmes.
High High Director The budget needs to
be prepared by an
expert to analyse
both positive and
negative aspects.
The budgets must
involve all the
essential expenses
and eliminate
unnecessary ones.
The
university
needs to
work on
the set
budgets
and take
decision
according
to it. This
8 out
10
7
out
10
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will show
that they
need to
keep
record of
all the
expenses
incurred.
2 Inappropriate
support of the
stakeholders
and
disapproval
high Moder
ate
Project
manager
The stakeholders
must be kept happy
and involved with
the university to
invest and contribute
their efforts. There
must be effective
communication
which helps in
getting assistance
with tasks.
The
university
needs to
conduct
regular
meting
and
communic
ation with
stakeholde
rs.
6 out
10
7
out
10
3 The other risk
might be
uncertainties
like floods or
Tsunami.
Low High Operation
al director
The university could
maintain safety pre-
causation for saving
life and keep every
student
acknowledge about
measures to take in
these situations.
The
university
could
mitigate
through
keeping
check on
the
whether
conditions
and
6 out
10
8
out
10
that they
need to
keep
record of
all the
expenses
incurred.
2 Inappropriate
support of the
stakeholders
and
disapproval
high Moder
ate
Project
manager
The stakeholders
must be kept happy
and involved with
the university to
invest and contribute
their efforts. There
must be effective
communication
which helps in
getting assistance
with tasks.
The
university
needs to
conduct
regular
meting
and
communic
ation with
stakeholde
rs.
6 out
10
7
out
10
3 The other risk
might be
uncertainties
like floods or
Tsunami.
Low High Operation
al director
The university could
maintain safety pre-
causation for saving
life and keep every
student
acknowledge about
measures to take in
these situations.
The
university
could
mitigate
through
keeping
check on
the
whether
conditions
and
6 out
10
8
out
10

contribute
in
sustainabl
e practices
to save the
planet.
Stakeholders and their Involvement
Stakeholder analysis
It is one of the major analysis which helps in analysing effective stakeholders involved within
the project. Mainly there are number of people who work internally and externally for the
organisation and contribute their efforts (Gunduz,and Almuajebh 2020). Each one of them are
important for the company at some point of time. Therefore, stakeholders must be remain happy
and satisfied for the welfare of organisation and success of project.
High power high interest: These people are the main individuals of the organisation
who have high power and high interest in the functioning. They impact directly on the decision
making and all the plans are based on their approval (Lippi, and Mattiuzzi, 2019). They are
interested in organisation functions and has power and authority to make it well structured. As
being a project manger, it is required to keep ficus on these stakeholders and they must be
informed and satisfied. In relation to developing face to face delivery programmes in university
of Wales, the broad of director and dean of university comes in this category.
High power low interest: In this type of category, the organisation is required to assist
these stakeholders as they have power but low interest in the organisation functions. These
stakeholders could control over the operations but does not take part in day to day operations. In
relation to the project on university, The student comes in this category who wants to take
effective learning services. So the project manager needs to focus on retaining the students
towards the university.
Low power high interest: These stakeholders are low power and high interest people
who could not control the operations but has to keep informed for better working practices.
These stakeholders contribute their efforts but could not give orders to impact on the
organisation working (Kerzner, 2018). These could be the suppliers of the organisation who
in
sustainabl
e practices
to save the
planet.
Stakeholders and their Involvement
Stakeholder analysis
It is one of the major analysis which helps in analysing effective stakeholders involved within
the project. Mainly there are number of people who work internally and externally for the
organisation and contribute their efforts (Gunduz,and Almuajebh 2020). Each one of them are
important for the company at some point of time. Therefore, stakeholders must be remain happy
and satisfied for the welfare of organisation and success of project.
High power high interest: These people are the main individuals of the organisation
who have high power and high interest in the functioning. They impact directly on the decision
making and all the plans are based on their approval (Lippi, and Mattiuzzi, 2019). They are
interested in organisation functions and has power and authority to make it well structured. As
being a project manger, it is required to keep ficus on these stakeholders and they must be
informed and satisfied. In relation to developing face to face delivery programmes in university
of Wales, the broad of director and dean of university comes in this category.
High power low interest: In this type of category, the organisation is required to assist
these stakeholders as they have power but low interest in the organisation functions. These
stakeholders could control over the operations but does not take part in day to day operations. In
relation to the project on university, The student comes in this category who wants to take
effective learning services. So the project manager needs to focus on retaining the students
towards the university.
Low power high interest: These stakeholders are low power and high interest people
who could not control the operations but has to keep informed for better working practices.
These stakeholders contribute their efforts but could not give orders to impact on the
organisation working (Kerzner, 2018). These could be the suppliers of the organisation who
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wants to stay connected with the organisation. The other individuals are staff and employees
who have to be get informed about organisation policy.
Low power low interest: These people are those who does not have impact on
organisation functioning. The project manager need not to inform and focus on these
stakeholders as they will not much impact on the organisation working.
With this discussion, it has analysed that the university needs to focus on the suppliers,
students and staff as they will impact on achieving goals and objective.
Project Organisation Structure and Roles and Responsibilities:
The project structure must be clearly set in order to carry out all the practices effectively.
The structure shows all the lines of communication which shows how to perform the tasks and
activities and whom to approach. The manager will easily carry out and deliver all the roles and
responsibilities so that, the employees will aware about their task and make sure that each
individual is assigned with their responsibilities (Kerzner, 2019). In relation to the objective of
project plan, the manger has responsibility to deliver all the face to face session in each
classroom for each subject area. It has shown that, it is become necessary to interact with the
students to understand about their requirements and bring changes in the sessions. The leaders
and project managers needs to be focused on tall the activities runs on campus. They must
manage each session and programme in an effective way to maintain professionalism and
collaborative working.
Project Control Mechanisms:
The project must be control in order to secure sustainability over the project. All the
activities and task must be supervised regularly to eliminate any mistakes and bring the needs for
improvement.
Work breakdown structure: This is major mechanism of the project through which the
work will be divided in small sections (Fioravanti, and et.al., 2018). It become effective when
all the task divide in small manner which avoid confusions and it is easy to monitor each and
every process. The university of Wales needs to divide projected tasks with its time duration to
establish face to face delivery sessions.
who have to be get informed about organisation policy.
Low power low interest: These people are those who does not have impact on
organisation functioning. The project manager need not to inform and focus on these
stakeholders as they will not much impact on the organisation working.
With this discussion, it has analysed that the university needs to focus on the suppliers,
students and staff as they will impact on achieving goals and objective.
Project Organisation Structure and Roles and Responsibilities:
The project structure must be clearly set in order to carry out all the practices effectively.
The structure shows all the lines of communication which shows how to perform the tasks and
activities and whom to approach. The manager will easily carry out and deliver all the roles and
responsibilities so that, the employees will aware about their task and make sure that each
individual is assigned with their responsibilities (Kerzner, 2019). In relation to the objective of
project plan, the manger has responsibility to deliver all the face to face session in each
classroom for each subject area. It has shown that, it is become necessary to interact with the
students to understand about their requirements and bring changes in the sessions. The leaders
and project managers needs to be focused on tall the activities runs on campus. They must
manage each session and programme in an effective way to maintain professionalism and
collaborative working.
Project Control Mechanisms:
The project must be control in order to secure sustainability over the project. All the
activities and task must be supervised regularly to eliminate any mistakes and bring the needs for
improvement.
Work breakdown structure: This is major mechanism of the project through which the
work will be divided in small sections (Fioravanti, and et.al., 2018). It become effective when
all the task divide in small manner which avoid confusions and it is easy to monitor each and
every process. The university of Wales needs to divide projected tasks with its time duration to
establish face to face delivery sessions.
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Monitor the project cost: The main aim of project control is to minimise the cost of project, as
online sessions were effective which reduce the amount of expenses for the university. But now
when they are shifting to offline teaching, they must focus on spending.
Risk management: Managing risk is crucial to avoid unwanted uncertainties and constraints
from the project,. This could be done through using effective tools and techniques to keep
informed about risks.
Reporting Framework:
In an organisation and delivery of the project, it is necessary to prepare a communication
plan to understand how to report and whom to report. According to the project of university of
Wales, the manager must communicate by using tools and channels.
Stakeholder Name Engagement Channel Frequency
Project manager Invest and
management.
The effective channel
is required for the
sending and receiving
the messages and
ideas (Ferrer Romero,
2018). The university
must use social media
and Emails.
Regularly
Staff and employees. Keep Satisfied Social media, Emails,
internal software.
Every month
Technical department and
suppliers.
Keep informed Professional
documents, Emails.
Formerly
Government Monitor Media and reports Yearly
Project Planning with Milestones:
Initiation: The university of Wales needs to initiate the planking of ideas and thoughts to
bring face to face delivery sessions (Hysa,and Spalek,2019). This shows that, the initiation must
be effective
online sessions were effective which reduce the amount of expenses for the university. But now
when they are shifting to offline teaching, they must focus on spending.
Risk management: Managing risk is crucial to avoid unwanted uncertainties and constraints
from the project,. This could be done through using effective tools and techniques to keep
informed about risks.
Reporting Framework:
In an organisation and delivery of the project, it is necessary to prepare a communication
plan to understand how to report and whom to report. According to the project of university of
Wales, the manager must communicate by using tools and channels.
Stakeholder Name Engagement Channel Frequency
Project manager Invest and
management.
The effective channel
is required for the
sending and receiving
the messages and
ideas (Ferrer Romero,
2018). The university
must use social media
and Emails.
Regularly
Staff and employees. Keep Satisfied Social media, Emails,
internal software.
Every month
Technical department and
suppliers.
Keep informed Professional
documents, Emails.
Formerly
Government Monitor Media and reports Yearly
Project Planning with Milestones:
Initiation: The university of Wales needs to initiate the planking of ideas and thoughts to
bring face to face delivery sessions (Hysa,and Spalek,2019). This shows that, the initiation must
be effective

Planning: The Planning help the organisation to carry out the operations effectively in
the workplace. The university needs to plan all the activities for sessions and campus training, it
will avoid any hurdles.
Execution: The university need to execute the plans by identify its pros and cons.
Closure: once the aims to got achieved, the project must be closure by settling all the
suppliers contract.
CONCLUSION
The report has concluded that, project management is an important concept which helps
in assuring aims and objectives. This shows that, there is requirement of effective plans and
budgets to keep the objectives achievable. The report has identified the importance of
stakeholders, planing and monitoring.
the workplace. The university needs to plan all the activities for sessions and campus training, it
will avoid any hurdles.
Execution: The university need to execute the plans by identify its pros and cons.
Closure: once the aims to got achieved, the project must be closure by settling all the
suppliers contract.
CONCLUSION
The report has concluded that, project management is an important concept which helps
in assuring aims and objectives. This shows that, there is requirement of effective plans and
budgets to keep the objectives achievable. The report has identified the importance of
stakeholders, planing and monitoring.
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