Analysis of Verbal and Nonverbal Communication in the Workplace

This report provides an analysis of observed communication styles within a workplace setting. The author, having recently joined the workplace, observed various forms of verbal and nonverbal communication among colleagues. The report highlights the significance of gestures, such as hand movements, in reinforcing verbal messages and capturing attention. It also explores the role of body language in conveying emotional states, such as nervousness, happiness, and irritation. Furthermore, the report discusses instances of repeating instructions and highlighting relevant information as part of the verbal communication process. The author concludes that both verbal and nonverbal communication offer valuable insights into an individual's personality and emotional state, emphasizing the importance of effective communication skills in the workplace. The author observed how repetition was used to emphasize key points and the use of non-verbal cues to gauge the emotional state of employees, concluding that both were useful. References are provided.

Running head: MANAGEMENT
MANAGEMENT
Name of the Student
Name of the University
Author Note

1MANAGEMENT
The term communication can be defined as the act of transferring the information from one
place, person group to another. Every process of communication involves one sender, a massage
as well as a recipient. The transmission of the massage to a recipient from a sender can be
affected by a good number of things. These factors include emotions, cultural situation, medium
used for communication and even location. Due to this complexity, effective communication
skills are considered to be highly desirable in both personal as well as professional life of an
individual (Bambaeeroo & Shokrpour, 2017). In the following paper, I will discuss about the
several forms of verbal communications that I have evidenced in the first day of joining my
workplace.
The work place where I got recruited followed an open office system that is a system where all
the employees work in a single room and can directly communicate with each other. The first
thing I noticed while communicating with my colleagues in the workplace that each of my
colleagues possess their own and unique gesture of communication. According to Franchini et al.
(2018), a gesture can be defined as a particular bodily movement that reinforces a verbal
message or conveys a specific thought or emotion. I noticed that one of my colleagues was using
frequent hand gestures while communicating. For instance, I heard him saying “you need to
understand that…”, and while communicating he was making hand gesture to make his friend
focus on their conversation. I also noticed, one of the employees was sitting in her cubicle with
her hand placed on the cheek. She was looking relaxed and was thinking about something.
Watching her, I was of the perception that she was lost in thoughts. According to researchers,
hand gesturing helps an individual to form clearer thoughts while communicating as well as to
grab the attention of the listener.

2MANAGEMENT
While observing the communication style of my colleagues, I also understood that body
language of an individual was not communication also possess the potential to let us know a lot
about his or her mental condition. For instance, I noticed that an individual who had sat beside
me was highly perspiring and was looking around the workplace on a frequent basis. He was not
at all relaxed and was using his handkerchief frequently to wipe of his sweat. From his facial
expression and boy language I understood that he is highly tensed and nervous. After initiating
communication with him, I got informed that he is an interviewee. On the other hand, I also
noted that one of the employees was highly relaxed and is smiling frequently while
communicating with his peers. From his body language, I concluded that he is happy. On the
other hand, I noticed another employee who was working on his computer. However, while
working, I noticed that she was making frown faces. Her facial expression made me realized that
she was highly irritated and disturbed for a certain reason. I also noticed that one of the
employees, while working on his laptop was biting her nails. Considering the fact that nail biting
is considered as a habit that can demonstrate nervousness, stress as well as insecurity, I fest that
he I was feeling anxious for any reason.
Apart from the gesture and body language, I also noticed several forms of verbal communication.
One of those forms was the concept of repeating (Vogel, Meyer & Harendza, 2018). Since it was
my first duty at the workplace, I was given an induction by the Human resource manager of the
organization. While he was communicating with me, I found him repeating instructions while
communicating with me. For instance, he stated that “You will be given 2 week offs per week,
that is Sunday ad Saturday.” After a few other instructions, he repeated, “so as I told, you will be
given two week offs a day, Saturday and Sunday, You will be…” Also, I found that while
communicating, he was also highlighting the relevant areas in the employment contract.

3MANAGEMENT
After conducting the observation, I realized that both verbal and nonverbal communication
possess the potential to provide us a good amount of information about an individual. From the
gesture of an individual we can develop an idea of his or her personality. From one’s body
language we can understand his or her current emotion, that is, is the person is sad or happy. I
also noted that people possess various approaches of verbal communication like repeating a
sentence more than once while communicating.

4MANAGEMENT
Reference list
Bambaeeroo, F., & Shokrpour, N. (2017). The impact of the teachers’ non-verbal communication
on success in teaching. Journal of advances in medical education &
professionalism, 5(2), 51.
Franchini, M., Duku, E., Armstrong, V., Brian, J., Bryson, S. E., Garon, N., ... & Smith, I. M.
(2018). Variability in verbal and nonverbal communication in infants at risk for autism
spectrum disorder: predictors and outcomes. Journal of autism and developmental
disorders, 48(10), 3417-3431.
Vogel, D., Meyer, M., & Harendza, S. (2018). Verbal and non-verbal communication skills
including empathy during history taking of undergraduate medical students. BMC
medical education, 18(1), 157.