Enterprise Systems for Victoria's Clothing Alterations: An ERP Report

This report examines the potential implementation of Enterprise Resource Planning (ERP) systems for Victoria's Clothing Alterations (VCA), a family-run business facing challenges with its manual data management system. The report begins by outlining the business requirements and challenges VCA faces, including time-consuming data entry, potential for errors, and difficulties in handling increasing customer data. It then explores various ERP solutions, including NetSuite, SAP, Business Cloud Essentials, Scoro, and Sage Intacct, evaluating their features and suitability for VCA. The report identifies key ERP vendors and their offerings, ultimately recommending Scoro as the most beneficial ERP system for VCA. This choice is based on Scoro's ability to manage client details, streamline pickup and delivery processes, and address the specific needs of VCA's operations. The report highlights the importance of ERP in improving efficiency and addressing the limitations of VCA's current manual system.

Running head: ENTERPRISE RESOURCE PLANNING
ENTERPRISE RESOURCE PLANNING
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Table of Contents
Introduction................................................................................................................................2
Business requirements and Challenges......................................................................................2
Finding of Potential ERPs..........................................................................................................3
Identification of ERP vendors....................................................................................................5
Evaluation and selection of ERP system....................................................................................7
Conclusion..................................................................................................................................9
References................................................................................................................................10

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Introduction
Victoria’s Clothing Alterations is entirely owned by Victoria, which is completely a
family business having run for a period of 25 years by serving the customers with the
solvation of problems faced by them in relation to their clothing. The company specifically
provides with alterations as well as services related to tailoring that includes all of the
trousers and the women’s suiting and bridal wear (Burnes and Towers, 2016). The company
also does the remodeling of old clothes, alterations in leather, mending that is invisible as
well as clothing repairs within the premise of the store.
Whenever a customer is in need for the service of the company, the customer needs to
call up the store and provide with all the details that is necessary. Following this the company
checks the amount of workload they have currently and provides the customer with the
appropriate date of the pickup as well as the delivery after the service. On being presented
with the quote, after the customer agrees with the quote, credit card details of the customer
are recorded by the VCA staff and the payment is deducted prior to the delivery of the
customer service (Tarhini et al., 2015). After the collection of the clothes, the service is done
on the basis of the preference that is set by the customer and is then delivered to the
customer.
The customer walking in to the store prepay the amount for the service prior to the
delivery at the counter. The VCA staff records all the details related to the customer as
provides the specific customers with a specific customer ID. This ID gets utilized by the
customer at the time of alteration as well as a the preferred time for the pickup.
Business requirements and Challenges
In reference to the current prevalent system, all the information related to the
customers of the company is manually stored within the register. The manual system has

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been working pretty good for the company, however entering of the data manually on a daily
basis can turn out to be time consuming as well as laborious.
On completion of the service, the customers are provided with hard copies of
pamphlets having all the details of the upcoming discounts within the store. In addition to
this, the manual entry of the customer details may in some cases lead to incorrect entry
(Costa et al., 2016). On the other hand, the company is at some situation is unable to provide
answers to some of the questions that are generally asked by the customers. While the
customers who walk in to the store provide with all of their details at the counter, however
during rush hours there may be some data fields getting missed out by the VCA staff, hence
having a number of null values. Down the years, the increase in the number of customers to
the organization have been pretty much difficult for the company to handle all the
information related to the customers (Seethamraju, 2015). Manual entry of the customer
details mainly consists of the phone number and the name of the customer getting entered
incorrectly.
Such challenges faced in relation to the business activities has led Victoria to give a
thought towards the implementation of Enterprise Resource Planning within the Victoria’s
Clothing Alterations.
Finding of Potential ERPs
Enterprise Resource Planning is considered to be the business activity management
software that provisions a particular organization to make use of a system that is specifically
integrated with such applications, which helps in the management as well as automation of
functions related to the back office (Shen, Chen and Wang, 2016). This process particularly
has the inclusion of a technology along with that of the services as well as human resources.

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Software belonging to the Enterprise Resource Planning consists of a number of
services including the likes of product planning, sales, marketing as well as development and
manufacturing. This also provides with the additional services of having a single database, an
attractive user interface as well as the application to be utilized by the organization for the
carrying out of the business.
In reference to the current situation of the business industry, the ERP systems have
been implemented in most of the existing organizations, as a replacement to the legacy
software along with the incorporation of the applications related to the ERP as a process of
transition from the old existing system (Kurbel, 2016). A research that had been carried out in
the year of 2016 by the Panorama Consulting Solutions, have placed forward facts
highlighting the reasons for the organizations to implement the ERP software,
 As a replacement of the existing ERP software that is outdated.
 To undergo transition from the old existing system.
 As a replacement to the existing accounting system.
 As a replacement of the Non-ERP systems existing.
There are a number of Enterprise Systems that have been existing in the market for a long
time, provisioning the business organizations with the helping hand towards the
implementation of the methods related to ERP in order to improve the business activities that
are being carried out within the organizations (Hamerman et al., 2015).
NetSuite ERP is considered to be one of the primary ERP systems that provides with
the best methodologies to implement the ERP systems within the business organizations. This
is the leading cloud based ERP solution in the market referred to the recent times. This ERP
system specifically consists of modern as well as scalable implementation existing all across
the critically existing functions within the back office of the business organizations (Tian and

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Xu, 2015). The main features of this system are namely, Accounting, Reporting along with
that of analysis, and the functionality of this system across the business activities of the
organizations.
A differently existing potential ERP system is the SAP ERP, having the inclusion of a
history of 40 years in the history of the market. Having served the business organizations for
a period of 40 years, this ERP system to be specific has a customer base of over 50,000 to be
approximate (Hamidi, 2018). Consists of the same features such as the likes of Accounting,
along with that of Reporting and analysis. However, the extra features include the likes of
inventory as well as management of the warehouse.
Identification of ERP vendors
ERP vendors are usually referred to as the software having included an integrated
package of the tools as well as the capabilities required for the building up of the
management towards the operational along with the functional areas of the referred business.
Such businesses include the likes of customer relations, hiring, revenues and the expenses,
human resources, as well as the management of resources (Squicciarini, Oliveira and Lin,
2016). Following is the list of 5 potential ERP vendors for the Victoria’s Clothing
Association,
 NetSuite ERP- refers to a modern day ERP software that is completely based upon the
cloud, specifically designed to provide a scale to the business growth of the respective
organizations. This ERP software has been developed by the Oracle, having
guaranteed the best software among the lot provisioning the business world with
solutions related to technology (Chang et al., 2015). An account of 16,000 enterprise
around the world along with that of the industries in around of 160 countries have

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been utilizing this software for the solutions towards the Enterprise Resource
Planning.
 Business Cloud Essentials- is the name given to a comprehensive ERP software that is
also cloud based, having designed by the UK’s advanced. This software refers to a
robust solution that has the inclusion of a number of modules such as the likes of
Client Relationship Management, along with that services related to accounting,
operations as well as the payroll activities (Alvarez, 2018). This software solution has
been considered to be ideal for the small - sized as well as the medium sized
businesses having the inclusion of diverse operations along with the unique
requirements.
The manufacturing teams can make use of this software to schedule all the related
work orders, creation of the materials bill, management of the inventories as well as
streamlining of the quality management.
 Scoro- refers to a management platform, which is an all in one platform that has been
specially designed for the small as well as medium sized businesses. The companies
that carry out their business activities within the field of services, sales as well as
project management can perform the activities much faster as well as with much more
efficiency by utilizing the features provided by Scoro properly. The activities
provisioned by this ERP software include the likes of work scheduling as well as
tracking, collaboration, quoting and billing, CRM and the advanced reporting as well
as the dashboards (Ganesh et al., 2016). All these activities can be controlled directly
from the hub that is holding the center position from where all the tasks, the events
down the calendar as well as the information are visibly shown.

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Having the helping hand from Scoro, the project teams can be brought together
having performed the activities down the project in a much faster rate along with an
increased efficiency.
 Sage Intacct- refers to a platform specifically meant for the management as well as to
account the transactions for the small sized business organizations. This software for
ERP forms an integral part of the Sage Business Cloud Solutions. Sage Intacct is the
most commonly preferred application for the management of finances belonging to
the American Institute of Certified Public Accountants (AICPA). This software has
been specifically intended to address the financial as well as the requirements related
to the finances meant for the accounting firms, along with that of the start-ups as well
as the companies that have been growing (Almugadam et al., 2017). All of these
companies particularly belong to the common field of services such as the likes of
Finance, hospitality, franchise, healthcare, nonprofits, wholesale distribution as well
as the other related fields of business.
 Odoo- is a platform for specific management having provisioned the users with a
wide variety of tools providing with a help towards the carrying out of business
activities. All of these business activities include the likes of sales, finance, human
resource, marketing, operations as well as communications. This ERP system also
provides with specific tools meant for the management of projects, boosting of the
productivity, building of the individual websites as well as the development of custom
applications. This platform in particular provisions the user to create individual
custom applications.
 This universal approach included within the platform is very much different as
compared to the other ERP system software that are generally utilized by the small
sized as well as the large - scale business organizations by offering the organizations a

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platform that is modular as well as extremely integrated in accordance to the other
similarly existing software (Saade and Nijher, 2016). Down the users, Odoo has also
expanded the customer base currently in possession of around 3 million users and has
been made available to be used in 24 languages all around the globe.
Evaluation and selection of ERP system
Among the ERP systems that have been discussed above, the most prevalently
beneficial Enterprise Resource Planning system that needs to be incorporated by the
Victoria’s Clothing Alterations is Scoro. While the business activities are being carried out
within the organization, the management of the client details, the pickup as well as the
delivery of the clothes after the service, as well as the handling of the older customers with
the benefits being provided by the organization has been hectic as well as problematic for the
organization (Lyytinen and Newman, 2015). Scoro has been selected as the ERP system for
the organization for a number of reasons as stated. With the help of Scoro, all of the project
team, the related projects as well as the reports can be brought together. In addition to this,
the workflow of the business such as the carrying out of the customer handling for the VCA.
For example, whenever a customer calls up the store to place an order for the alteration can
be well managed by this software (Babaei, Gholami and Altafi, 2015). This can also provide
with a helping hand to the customers who directly walk in to the store, do not need to come
by themselves anymore after this ERP system has been implemented by the organization.
Every stage of every single order by the customer can be easily handled, along with
the automated billing and invoicing for the customers in accordance to how much does an
individual customer needs to pay having taken into account the amount of service that has
been enjoyed by the customer from the company (Mahmud, Ramayah and Kurnia, 2017).

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This software gives a detailed description of all the financial reports at the end of the day to
the owner.
Scoro is entirely configurable, provisioning Victoria to set permissions within the
interface in relation to the customers who have made the payment, and who have not. Along
with this, Scoro will provision VCA to accept payments from external payment gateways, in
situations when the customer is booking orders for alterations sitting back in their home
(Madanhire and Mbohwa, 2016). In addition to this, Scoro is completely cloud based,
provisioning the Victoria’s Clothing Alterations to manage huge chunks of customer data, as
well as all the details that can be required at any point of time as and when required.
Some of the benefits that is being offered by Scoro in general are,
 Management of time in a much more efficient way, along with the allocation of
resources in accordance to the capacity present in hand (Chofreh et al., 2016).
 Tracking as well as managing everything that is directly and indirectly related to the
project.
 Proper monitoring over the finances, the purchases as well as the costs of the
products.
 Management of the sales and the related information.
Conclusion
As a conclusion to the above discussion, it can be said that the business activity that is
being performed by the Victoria’s Clothing Alterations have been managed in a proper
manner. However, customers to the organization have been increasing and, the company has
been facing a problem in regard to the handling of all the details belonging to the customers
specifically. To avoid such circumstances, Victoria, the owner of the company had given a
thought towards the implementation of Enterprise Resource Planning within the organization

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in order to carry out the business activities with much more efficiency. As a result of this,
five of the most widely utilized ERP systems have been properly analyzed within the system,
and one out of them that perfectly fits into the working of the company has been extracted
out. Scoro has been selected within the report to help VCA to deal with all of the problems
that are being faced by the organization in carrying out the business properly. The report also
mentions the benefits of utilizing Scoro and how will it help in managing the problems, in
accordance with the implementation of Enterprise Resource Planning.

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References
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