INFO843: Project Management - Victoria Police LINK System Case Study

This project management assignment analyzes the failed LINK project implemented by Victoria Police, which aimed to replace the existing LEAP system. The assignment delves into the fundamental mistakes made by the project leadership, including budget misallocations and overestimations, leading ...Read More

Running head: PROJECT MANAGEMENT
Issues in Victoria Police
Name of the Student
Name of the University
Author’s Note

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Table of Contents
Introduction......................................................................................................................................2
Fundamental mistakes done by the project leadership....................................................................2
Discussion of integration issues for the project and also recommendation of ESB than ETL tools
.........................................................................................................................................................4
Discussion of technical issues and recommendations to VP along with the dealing process with
data conversion problems................................................................................................................6
Summary on improvement of the project........................................................................................7
Conclusion.......................................................................................................................................7
References........................................................................................................................................9

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Introduction
This paper is mainly focuses on the implementation of LINK project on Victoria Police.
In the year of 1992, the implementation of LEAP was done by Victoria Police and every year
they would need to upgrade this system (Cagliano, Grimaldi & Rafele, 2015). But due to
happening some issues, they have decided that they will need to replace the LINK project. For
implementation of this project, the estimated budget was decided at $60 million. But in that case,
the project was rejected due to some budget related issues. At that time, KPMG provided the
estimation of budget $160 million which would actually needed for implementing this particular
project (Carvalho & Rabechini Junior, 2015). This was the poorly directed project due to some
overestimated problems and that’s why the project was rejected. So, in this report, it has been
reflected on the min fundamental issues that were made by the project leadership. Also, this
report presents about the integration issues for this particular project and provides some
recommendations of ESB tools that are needed to execute this project. Some technical issues
have discussed in this project report and at the last step, a brief description of process which
helps to improve for this particular project.
Fundamental mistakes done by the project leadership
The Victoria Police has decided to implement a new system named LINK system. Because
they had been used the LEAP system from the year of 1992 along with small legacy systems.
Due to some issues, they had decided that they need to replace this system with the conversion of
LINK project (Fleming & Koppelman, 2016). For this project, Niche Technologies Inc. which
was a Canadian organization was selected to execute the tendering process. There might have

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some of the processes such as data conversion, integration, training as well as maintenance
which would need to execute along with the project. For running this project, the total budget
was allocated at $60 million (Harrison & Lock, 2017). But the project leadership team had been
misused this budget. $45 million was spent, $11 million was committed due to some purposes.
For that, the project was over budgeted and due to this over budgeting issue, the project
leadership team had bounded to reject this project. They made some mistakes which helps to
arise the budgeting issues and the mistaken issues are as follows:
 First of all, for the interface processing development, they will need to include the budget
of $30 million along with extra cost of contingency issues (Heagney, 2016). But for this
particular project, they had allocated the budget of $15.75 million for installing the
Enterprise Service Bus (ESB) software which gives a platform for developing the
interface processing.
 Data conversion technique which was the important technique for LEAP system because
it has the capability of holding data over two decades from the initial timing (Kerzner,
2017). Therefore, it has been observed that this technique was intricate as well as the time
consuming and also expensive and to installing this technique the project team will need
to deploy the amount of $10 million which was one of the reasons for over budgeting.
 For the training purposes, they will need to initiate the cost of $20 million because this
training would help to minimize the classroom hours as necessary for the ground users of
this system (Kerzner, 2018). It was also a reason for over budgeting.
 Another cost will relate for the project timeline that was planned at the initial timing. In
the year of 2013, some new plans were implemented to run this particular project and
these plans were another reason for over controlling the budget.

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Discussion of integration issues for the project and also recommendation of
ESB than ETL tools
There were some additional integration issues which were other reasons for rejecting this
project. These issues have created a problematic view in the implementation of this project.
These issues are-
Training – Training was one of the issues which will exceed the allocated budget would be
considered as an integration issue for this particular project (Kliem & Ludin, 2019). Because in
the training technique, it will include the 5days training provided to each user for learning about
the new kind of semi-automatic guns which has included 4 days training per Victoria police
officer. This lengthy training process will initiate the additional costing process.
Data conversion –The older systems which were used by Victoria Police had been suffered some
quality issues. On the other side, the arrangements of data were not cleared in LEAP system. The
formation of data in the database was not matched according to the Niche Technology (Liu,
Meng & Fellows, 2015). Because, in Niche technology, the data format will include that one data
was related to other data. So, for these issues, they need to implement the data conversion
techniques which will the necessary part to migrate the data from LEAP system to LINK system.
Approaching a pilot of the new system –Another issue arise from the consideration of a pilot of
the new LINK system (Marcelino-Sádaba et al. 2014). Because for the implementation of this
new system, it needs to be understood to every user that how the system of LINK evaluates. So,
it needs to add a pilot for providing an idea of the overall process of LINK system. It will
introduce some extra cost for this particular project.

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Deployment – The project team needs to induce the flexible planning process which will relate to
the consideration of pilot process. Another time should allocate for roll backing to the LEAP
system which will include within this deployment process (Marchewka, 2016). The project team
needs to make a duplicate data entry during the process of roll back to the LEAP systems.
Because, for the Victoria Police, it always needs to update all the information so that it can
minimize the disruption of the police organization (Meredith, Mantel Jr & Shafer, 2017). It will
take the minimum time which did not provide according to the planning process of the overall
project. Due to this issue, it will take additional cost.
The Victoria Police needs to implement the interfaces for controlling such technical
issues. Among all of the interfaces, some of the interfaces perform in the real time and some of
them perform in a very complex way (Mir & Pinnington, 2014). The interfaces are required to
execute such functions as data security, encryption as well as audit trails etc. Generally the
interfaces include some of the legacy systems of LEAP and it needs to change for achieve the
better performances by Niche technologies. In the case interfaces, Victoria Police uses Enterprise
Service Bus (ESB). Because this ESB basically employs in the designing process of interface to
provide the simple structure of the interfaces so that the interfaces can easily execute in the data
exchanging process (Teller, Kock & Gemünden, 2014). In that cases, it recommends the ESB
because it helps to reduce the establishment effort of the interfaces. The development of the
interfaces occurs a high risk due to the scaling as well as the status of these interfaces. Because
the integration of all key systems such as MDN, CJEP as well as Crimtrac causes high risk in the
interfaces and for that it initiates a lot of complexity in the function of interfaces. Due to this
complexity, it will effect on the cost as well as the time frame of the project. So, for getting the

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accuracy in the execution, it needs to implement the ESB software so that the project can
complete in a right track.
Discussion of technical issues and recommendations to VP along with the
dealing process with data conversion problems
There are number of technical issues that occurs in Victoria Police regarding the data
conversion process. The data conversion process is used to convert all the sensitive data from
LEAP system to LINK system (Too & Weaver, 2014). But in that cases, some of the technical
issues arise that are faced by the Victoria Police officers. The technical issues are –
 In the Victoria Police information system, the older systems are poor in quality because it
has a lot of issues regarding the data quality. At the initial timing, LEAP system had the
capability of cleansing activity. But this quality decreases at the poor quality and for that
they need to implement a new system.
 In the data conversion process, the LEAP system helps to hold the data in such a way so
that it maintain the line for line formation. But Niche technologies maintain a format in
which one data is related to the other data and for that it is easy to find an information
throughout the overall system. This is also consider as a technical issue in Victoria Police
that determines the formation of data.
The recommendations that are related to Victoria Police with the dealing process
of data conversions problems are –
 If the Victoria Police changes the policy of the data conversion process then it will affect
the overall progress of the project (Verzuh, 2015). Because the data conversion process
involves in the converting process of data from LEAP system to LINK system.

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 If the information of the data conversion strategy is provided by the deployment as well
as the cut over process, then it will take the limited time frame in the overall process of
project management.
 This data conversion system helps to convert the data in a format of “From a point in
time” that is a supportive activity for the implementation of LINK system in Victoria
Police.
 The data conversion process also helps to the systems of roll back process along with the
two directional conversion that are required for successful completion for this project
management.
Summary on improvement of the project
With the help of Niche technologies the project may improver in various fields because
this technology embraces a lot of opportunities. Some of the opportunities are as –
 By using this technology, it may improve some processing related to offender processing
as well as delivering significant efficiencies.
 It also improves in the field if Family violence interventions.
 It helps to refine the facilities of data entry process.
 The development of various forms that are designed for reducing the complexity in the
completion of the project.
 With the help of Niche technology, the workflow process provides the support to the QA
review so that the project gets an approval of entering the data.
 This technology provides an idea that helps to change the business process according to
the streamline of the system.

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Conclusion
In the conclusion part, it has been shown that Victoria Police had implemented the LEAP
system in the year of 1992. But there are some issues that arise in this system and due to these
issues the Victoria Police needs to implement another system named LINK system. For
implementation of this system, Niche technologies was taken by the organization. For this
project, the total budget was allocated at $60 million. But due to over budgeting problems, the
project was rejected. Not only the budget related issues are in the project but also it considers
another issues such as technical issues, integration issues etc. Also, from the description process,
it reflects on the recommendation process of involving ESB software to implement the new
system. ESB helps the interface process because it reduces the complexity of the interfaces. This
project includes various cost related issues such as maintenance issue, training issue which
exceeds the esimated budget. To solve this problems, the follwing factors which are discussed in
the description part need to implement. Also, there are some recommendations are provided for
successful completion of this project. If the project follows these following recommendations,
then there will be a chance for sucessful completion.

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References
Cagliano, A. C., Grimaldi, S., & Rafele, C. (2015). Choosing project risk management
techniques. A theoretical framework. Journal of Risk Research, 18(2), 232-248.
Carvalho, M. M. D., & Rabechini Junior, R. (2015). Impact of risk management on project
performance: the importance of soft skills. International Journal of Production
Research, 53(2), 321-340.
Fleming, Q. W., & Koppelman, J. M. (2016, December). Earned value project management.
Project Management Institute.
Harrison, F., & Lock, D. (2017). Advanced project management: a structured approach.
Routledge.
Heagney, J. (2016). Fundamentals of project management. Amacom.
Kerzner, H. (2017). Project management: a systems approach to planning, scheduling, and
controlling. John Wiley & Sons.
Kerzner, H. (2018). Project management best practices: Achieving global excellence. John
Wiley & Sons.
Kliem, R. L., & Ludin, I. S. (2019). Reducing project risk. Routledge.
Liu, J., Meng, F., & Fellows, R. (2015). An exploratory study of understanding project risk
management from the perspective of national culture. International Journal of Project
Management, 33(3), 564-575.

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Marcelino-Sádaba, S., Pérez-Ezcurdia, A., Lazcano, A. M. E., & Villanueva, P. (2014). Project
risk management methodology for small firms. International journal of project
management, 32(2), 327-340.
Marchewka, J. T. (2016). Information technology project management: Providing measurable
organizational value. John Wiley & Sons.
Meredith, J. R., Mantel Jr, S. J., & Shafer, S. M. (2017). Project management: a managerial
approach. John Wiley & Sons.
Mir, F. A., & Pinnington, A. H. (2014). Exploring the value of project management: linking
project management performance and project success. International journal of project
management, 32(2), 202-217.
Teller, J., Kock, A., & Gemünden, H. G. (2014). Risk management in project portfolios is more
than managing project risks: A contingency perspective on risk management. Project
Management Journal, 45(4), 67-80.
Too, E. G., & Weaver, P. (2014). The management of project management: A conceptual
framework for project governance. International Journal of Project Management, 32(8),
1382-1394.
Verzuh, E. (2015). The fast forward MBA in project management. John Wiley & Sons.