Change Opportunity Project: Improving Leadership at Visa Inc. Org

This project report focuses on identifying opportunities for change within Visa Inc., a multinational financial services corporation. It highlights the need for improvements in employee motivation and leadership styles to enhance organizational growth and performance. The report analyzes the current state of motivation and leadership at Visa Inc., proposing solutions such as implementing Maslow's hierarchy of needs theory to boost employee motivation and adopting contingency or transformational leadership theories for more effective leadership. The potential benefits, resource requirements, cost-benefit trade-offs, risks, ethical considerations, and a roadmap for implementing these changes are also discussed. The overall aim is to provide actionable insights that can help Visa Inc. improve its organizational effectiveness and achieve its strategic goals through targeted changes in leadership and employee motivation strategies. Desklib provides students access to similar solved assignments.

Project to identify
opportunity for change in
your organisation

Executive Summary
The report covers discussion about changes in organisation in the particular subjects which is
mentioned in the report. It also covers analysis about a particular company named as Visa. Inc
where certain changes are required for further development and growth of an organisation. In
addition to this, the report will cover discussion about what are the parameters that needs to be
changed and which key indicators are required to measure the performance into positive manner.
Moreover the report covers also analysis about solutions which needs to be implemented into
positive spectrum at organisational level.

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................3
Improvements in employees motivation factor ....................................................................4
Improvements in leadership factor.........................................................................................5
Nature of the problem: ...........................................................................................................6
The proposed solution:...........................................................................................................6
In which manner solution will be beneficial for the organisation and its stakeholders.........7
Resources required ..............................................................................................................10
Cost-benefits trade off: ........................................................................................................11
Any risks including the risks of externalities.......................................................................12
Ethical and governance issues that the project may involve................................................12
A roadmap for implementing the project ............................................................................13
CONCLUSION .............................................................................................................................14
REFERENCES..............................................................................................................................16

INTRODUCTION
A project refers to any undertaking which has been carried out by an individual or in
collaborative manner as well. It basically involves research or design which is carefully planned
in order to achieve a particular aim. Project is basically a series of tasks that needs to be
completed in order to reach a particular goal. It can also be defined in a manner that it is the set
of inputs and outputs which is required to achieve a specific goal. In the present report, Visa Inc
is taken into consideration(Abdelkafi and Täuscher., 2016). Visa inc is an American
multinational financial services corporation which is headquartered in Foster City, California,
United States. This company facilitates electronic funds transfer in all over the world. Visa Inc
is basically a global payment technology company that works to enable consumers, business es,
governments and banks to use the digital currency. The present report will cover discussion
about the key subjects which involve motivation and leadership of Visa Inc organisation. In
addition to this, the report will cover analysis about the improvement in these two aspect of the
particular organisation. Moreover, the report also covers discussion about certain criteria' s which
needs to be addressed for purpose of change into an organisation.
MAIN BODY
Visa Inc is basically an American multinational financial services corporation that
facilitates electronic funds transfer in all over the world. They mostly facilitate through visa
branded debit cards, credit cards and prepaid cards. This company basically does not issue cards,
extend credit or set rates for their consumers. This company was launched in September in the
year of 1958 by Bank of America as the bank Americard credit card program. This company also
provides financial institutions with visa branded payment products that they further can be used
to offer credit, debit, prepaid and cash access programs to their customers. In all over the world,
all Visa transactions are processed through company's directly operated Visa net as one of four
secure data centres which is located in Ashburn, Virginia, Highlands Ranch, Colorado, London,
England and Singapore.
The two key subjects which needs to be improved for Visa Inc organisation which
includes motivation and leadership. It has been observed within Visa Inc organisation that it is
required that employees of Visa Inc needs continuous motivation so that they can achieve their
targets into leadership.

For improving the standard of company into the market then company has to be strict in
terms of achievement of goals and objectives of the organisation(Autio and et.al., 2018). For
that purpose it is required that leadership should be strong so that results can be achieved within
a time frame. Leadership and motivation are the two factors which act as base for an
organisational growth and development.
Concept of motivation: Motivation refers to the process that guides, initiates, and also
maintain the goal oriented behaviours. This is the main reason due to which an individual act for
it and motivation basically involves the biological, social, emotional and cognitive forces that
activate the behaviour. So motivation is very important for Visa Inc employees and workforce as
well. Within the organisation motivation is very important because without motivation it is
difficult to work into the consistent manner for longer period of time. Motivation is a factor
which contribute in terms of achieving those results which seems to be difficult to
achieve(Cross., 2021). In context to Visa Inc organisation, they have motivated their employees
through paying attention to hygiene factors and by enabling satisfiers as well. They also motivate
their employees through timely communication with their team members and also by involving
staff in terms of decision making process. They also motivate their employees through giving
rewards, appreciation, bonuses etc which will act as strong parameter for retaining employees for
longer period of time. In order to motivate employees into result oriented manner, company has
to adopt certain innovative methods, creativity and technicalities so that they can do their work
into effective manner.
Improvements in employees motivation factor
SR. NO. Improvements in employees motivation
factor
1 Needs to give vision to their employees
2 Need to give understanding about why factor
3 Set frequent clear targets
4 Needs to create a welcoming environment

Concept of Leadership: Leadership refers to the ability to influence team members into
continuous manner and also encompasses many important traits as well. Leadership and
motivation are inter related to each other and leadership basically focuses towards the ongoing
motivation, productivity and engagement of a team (Denhardt and et.al., 2018). Leadership is
such a strong factor due to which an organisation can achieve those targets which seems to be
difficult to achieve. A strong leadership can be developed in those conditions when there is clear
vision about the company's objectives and targets as well. In context to Visa Inc company, they
have basically adopted democratic style of leadership where employees voice have been heard.
Within the organisation, Visa Inc has adopted particular kind of leadership style due to which
they achieve limited results and it will not create a very strong image into the market. So its
important for the company to adopt such kind of leadership which will change the future
scenario of an organisation into positive spectrum.
It has been observed that under democratic leadership style negative emotions have been
created and also leads towards procrastination. This kind of leadership takes time to reach to
consensus and also offers element of continuing uncertainty. That's why to make leadership
effective at organisational level there are some improvements required. In order to effectively
implement leadership at organisational level of Visa Inc. There are certain parameters which
needs to be improved in leadership factor.
Improvements in leadership factor
SR. NO. Improvements in leadership factor
1 Leader has to be assertive in terms if nature
2 Need to set an example
3 Deeper knowledge about team development
and growth
4 Consistent analysis about company's market
and its competitors

Motivation and leadership areas are required to make improvement and also need change
in order to address it into positive manner. It has been defined into following manner:
Motivation
Nature of the problem:
Motivation is the factor which required some changes and the nature of it is very old and not
effective in terms of organisational level at Visa Inc(Landsberg., 2015). The way through which
company has motivate their employees are of very old trend which every kind of organisation
has followed.
The proposed solution:
Visa Inc company can use some creative ways, technicalities and ideas to implement at
organisational level. Visa Inc company can also take support of particular theories which can be
implemented into realistic manner. There are certain theories which support in terms of
motivation factor for an organisational growth into positive manner. Visa Inc can adopt Maslow's
hierarchy of needs theory which can lead towards increasing the motivation level of employees.
Maslow's hierarchy of needs theory: It is a psychological theory which outlines they types of
needs a person must meet out in order to progress to more complex needs. It basically includes
five levels which includes Psychological, safety, socialisation, esteem and self actualisation.
Psychological: This need basically includes all survival needs which includes food, water,
shelter, clothing. In terms of work context, Visa Inc can fulfil this kind of need through giving
salary to their employees.
Safety: This is a kind of need where into the workplace context employees feel safe in terms of
the job security.
Socialisation: To fulfil this need, employees may strive to accept their co workers and also seek
friendship at the work place(Morgan and Liker., 2020). By building groups at workplace this
need can fulfilled into positive manner.
Esteem: Employees reaches to this level by receiving recognition that can help the min terms of
feeling confident in terms of their work and increases self esteem as well.

Self actualisation: to reach up to this level, employees may have to seek to achieve complex,
long term and personal goals. These kind of employees also feel motivated in order to complete
work place goals into effective manner.
By applying Maslow's hierarchy of needs theory at Visa Inc company it has been observed that it
will cover all aspects of an individual which act as support system for being motivated into
consistent manner. When all these levels of needs have been fulfilled into effective manner then
employees feel motivated into continuous manner towards their work due to which goals can be
achieved within a set period of time.
In which manner solution will be beneficial for the organisation and its stakeholders
When Maslow's hierarchy of needs theory have been successfully implemented at organisational
level then it is easier to stay motivated to their employees. When employees feel motivated then
they will perform with their full potential and can achieve objectives and goals of an organisation
within a set period of time(Quirke., 2017). Visa Inc has also motivate their employees through
different kinds of videos and different kinds of gaming activities due to which it motivates their
employees to get back to work with fresh mind. This kind of solution is beneficial for
stakeholders because they can give innovative and best services to their customers. When
employees and workforce feel motivated then they will give unique idea into the market in the
form of the products for their consumers. When employees feel motivated then they will give
better results to the company in terms of by earning more revenue and profits for the company.
This kind of innovative solution also helpful in terms of giving tough competition into the
market by introducing new kind of product into the market(Silverman., 2015). When employees
feel motivated with this kind of solution then they act as helpful parameter in terms of
conducting sustainable activities and support the environment through adopting ethical activities
into this context. In this way, they support local communities and government in terms of
stakeholders of the company.
Leadership
 Nature of the problem: The leadership of Visa Inc company is of democratic style
where free nature and due to listening of everybody's point of view then it will confuse
the leader to reach a conclusive solution. This kind of leadership is very confusing and it
is not easy to implement for longer period of time.

 The proposed solution: For becoming an effective leader for the company, it is required
that to have deeper analysis about market and their organisation employees as well so that
they can work into collaborative manner in terms of long run. Visa Inc can adopt certain
kind of theories in order to find out the solution of the problem. It basically includes
contingency theory, situational leadership theory, transformational leadership theory.
Contingency theory: This is a theory which can be applicable in all kinds of situations and it also
recognises that there might be variables which influence the particular situation and a leader
must choose the right course of action taking into account those variables(Stair and Reynolds.,
2020) For implementing leadership into effective manner in the organisation of Visa Inc
company, there should be right balance between needs, context and behaviour. The best leaders
always have not only right traits but also have such kind of ability where needs can be assessed
by their followers and analyse the situation into deeper manner and then act accordingly.
Situational leadership theory: This is a kind of theory which is very similar to the contingency
theory and this theory is basically the combination of two factors. These two factors are
leadership style and maturity levels of their followers. According to this theory, it majorly
focuses towards different styles of leadership and decision making according to different
situations. Visa Inc company leaders has to act according to the situation by judging it into
positive manner which leader is facing.
Transformational leadership theory: Leadership theory of transformational level also known as
relationship theories and this is focused towards relationship between followers and leaders.
(World Health Organization, 2019). This kind of theory focuses towards discussion of such kind
of leader who is charismatic, inspirational and encourage their followers to transform and
become better at a task. Leaders who fall into this category are typically motivated through its
ability in order to show their followers about the significance of task. These kind of leaders are
not only focused towards team performance but also give individual team member the required
push in order to reach to their potential.
When these leadership theories are implemented into effective manner at organisational level
then it act as support system in terms of reducing the level of confusion. Contingency theory is
that which can be applicable in every type of situation. Transformational theory is also helpful in

terms of giving clarity about relationship between employees and leader due to which it helps in
terms of reducing the confusing level of this particular kind of leadership. Democratic style of
leadership is that kind of leadership where confusion and lots of point of views create hindrance
in terms of giving clear clarity. For supporting the leadership style of Visa Inc company it is
required that their employees maturely understand their leader and act as support system in terms
of growth and development of an organisation.
 In which manner solution will be beneficial for the organisation and its stakeholders
When these theories have been implemented into realistic manner at organisational level
then it becomes easier for leader to deal with their employees and workforce as well. When
leader becomes successful in terms of understanding their employees into deeper manner then
leader can act accordingly and plan their further strategies for further growth of their employees
and organisation as well(Yates., 2015). These theories also helpful in terms of analysing every
kind of situation due to which a leader can face every kind of challenge and problems as well.
When leader has done deeper analysis about market trends and about their employees then it is
easier to make further step in terms of giving new feature into the market that can be either in
product or service form. This solution also beneficial for customers because they can provide
consumers choice products and services due to which they can earn large amount of revenue for
the company. When there is proper coordination between leader and their followers according to
the theories then it can be easier to give out of box performance into the market. This will lead
towards fast growth of an organisation. This kind of coordination also motivate employees to
work towards the community and government as well due to which they can stand differently
into the market.
How the project will be implemented and also discuss who will lead it
The project is based on improvement in motivation and leadership aspects. It is identified
that the organization is facing several issues related to motivation hence there is requirement to
undertake as suitable project to bring improvement in the respective field. The project is crucial
and has the potential to affect the overall functioning of the organization. In this situation, Visa
Inc will take suitable steps to implement the project. Here, the major steps of implementation are
given below:
Set clear and realistic goals: Under this, it is required to set clear objectives regarding
the project. Leaders needs to have clear idea what they wish to get out of the project. Goals help

to provide a clear vision to the employees so that they put efforts to realize those goals efficiently
(Yemelyanov and et. al., 2020). In the given scenario, the major goal of the Visa Inc is to keep
the employees motivated and inspired so that they can perform better to attain the organizational
goals.
Conduct meetings with team members: To complete the project successfully, it is
imperative to conduct meetings with the team members in timely manner. Here, managers of
Visa Inc, conduct regular meetings with the people who are included in the project regularly.
Conduct regular review: Reviewing the performance helps in identifying the loop holes
for further improvement. In this context, Visa Inc manages to review the performance of team
members to identify the scope of future improvements in an efficient manner.
Supply feedbacks: Feedbacks helps the employees to identify the scope of improvement
in their performance. For this purpose, managers not only evaluate the performance of workers
but also provide them suitable feedbacks (Malakhovskyi and et. al., 2019). Here, employees also
take the feedback seriously and undertake necessary steps to improve the future performance
efficiently. By this way, it is possible to implement the project successfully for future betterment.
Encourage team interaction: It is not possible to complete a project individually. There
is requirement of team of different individuals for completion of a project (Rai, Singh and
Upadhyay, 2017). In the given scenario, Visa Inc will encourage the team interaction so that all
the team members get chance to know each-other, It will improve the interaction and minimize
the future conflicts during the project.
The project will be lead by the HR manager of Visa Inc who has detailed knowledge of
different aspects of motivation. Also, the HR manager is well-familiar with the requirements of
work-force hence it will be easy to formulate suitable strategies to motivate the people. Here, the
HR manager will take the guidance from project manager due to their vast knowledge and
experience in the field of project management. Assistance of project manager will help in
successful completion of project. However, the project will be lead by the senior HR managers
of the respective company. They will provide guidance to the team members and also review
their performance timely to avoid any hassle in future.
Resources required
Resources are the vital part of a project as it is not possible to complete a project without
availability of necessary resources. Resources are needed to complete the project in timely

manner. The major resources required for a project are human capital, finance, material
resources, time resources and more. In context of the current project, the necessary resources are
explained below:
Financial resources: Funds are essential for each and every activity of the organization.
Funds help in maintaining consistency in business. Without availability of adequate funds, it is
not possible to complete the project in timely manner. For this purpose, it is imperative to make
estimation regarding the financial requirements and then identify suitable resources to get the
necessary amount of funds (Tirkolaee and et. al., 2019). In context of the current project, there is
requirement of specific amount of funds. Here, 900 euro will be required to complete the entire
project and make the necessary modifications. For this purpose, funds can be taken from banks
and other debt sources.
Human resources: Humans are the major part of every organization as they perform the
assigned work efficiently so that the entity can gain success in future. To complete the current
project, there will be requirement of qualified and proficient individuals who have knowledge of
motivation and leadership aspects (Chen and et. al., 2018). Appointing efficient workers will
help the organization in completing the project successfully.
Time resources: To complete a project, it is required to have proper time. For this
purpose, a schedule is prepared by the project manager with the consent of team member. In the
project schedule, particular time is determined for each and every task. Defining schedule is
crucial to complete the project within stipulated period of time (Kadri and Boctor, 2018).
Additionally, it also helps in defining the roles and responsibilities of each and every member
associated with the project. In context of the current project, the time duration of 2 months is
determined to complete the entire project successfully.
Cost-benefits trade off:
Cost benefit trade off is an approach that is often used in the project management. During
a project, particular cost is incurred including material, tools, resources and other expenses. It is
a tool to evaluate the list of all project expenses and tangible benefits then measure the monetary
benefits & profits out of the project. Basically, it demonstrates desirability of a product or service
in terms of the expected benefits in relation of cost. Each and every project is carried out with an
aim of profit. Hence, it is imperative to analyze the cost to determine an adequate price to earn
potential amount of profit through the project. In the given project, the cost will be incurred in