VN01: Professional Veterinary Nursing: Reports and Client Interaction

This assignment solution addresses key responsibilities in professional veterinary nursing, focusing on producing accurate clinical and client reports and records. It emphasizes the importance of clinical records for effective veterinary practice, including test results, treatment plans, and communication. The solution highlights the significance of client records, adhering to GDPR guidelines for data protection. It also explores methods for handling clients in various circumstances, particularly emphasizing effective verbal and non-verbal communication. The assignment discusses the importance of communication in enhancing pet health outcomes and ensuring aftercare compliance. Furthermore, it covers handling sensitive situations like grief and loss, emphasizing the role of nurses in supporting clients. The document references key literature, including Ballantyne (2019), Coates (2015), and Dunne et al. (2020), to support the discussed concepts.

VN01 - Professional Veterinary Nursing Responsibilities

TABLE OF CONTENTS
MAIN BODY...................................................................................................................................1
Q.4. Examining the requirements to produce accurate clinical and client reports and records.. 1
Q 5. Summarising the key methods to deal with clients in a range of circumstances................1
REFERENCES................................................................................................................................3

MAIN BODY
Q.4. Examining the requirements to produce accurate clinical and client reports and records.
It is very crucial for the veterinary surgeons to keep the clinical records to carry out good
professional practice. They are pivotal in resolving any sort of issues. Clinical records document
data associated with the patient like test results, clinical findings, outcomes, treatment plans and
communications which are useful for clinical decision making (Ballantyne, 2019). Client records
like financial information and contact details are the key relevant personal data which are subjected
to the GDPR guidelines. Vet safe report are highly prominent because it helps in effectively
recording the mistakes, complaints and other internal investigation.
The key features related with the discharge and admission records mainly comprise of
preventative medical advice, signatures, nursing consultation records, name, pet ID registration
paperwork, address and insurance claim forms (Coates, 2015). The discharge report mainly
comprise of reason for the hospitalization, relevant treatment and procedure provided, significant
findings, discharge condition, family and patient instruction and the signature of physician.
The General data protection regulation (GDPR) has significantly regulated to protect the
personal information of the individual. The key principles related with the GDPR are
transparency, data minimisation, storage limitation, accountability, confidentiality, integrity,
purpose limitation and integrity. It is useful in maintaining privacy and protecting key relevant
data within EU and European economic area. It is useful in safely transferring and handling of
the data across the borders (Dunne and et.al., 2020). It avoids breach of data and taking
appropriate degree of consent for the data processing.
Q 5. Summarising the key methods to deal with clients in a range of circumstances.
A good and significant degree of communication is very useful in underpinning the key
relevant aspect associated with the good veterinary practice. It is useful in enhancing the better
health results and outcomes of the pet (Coates, 2015). An effective communication is also
relevant in increasing the aftercare compliance.
Verbal communication: It is significant for the care practitioners to express the words and
sounds. This helps in communicating the right message and leads to better understanding of the
situation. This can be done through face to face communication, telephone call, written text via
applications and mail, etc.
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Non- verbal communication: It is significant in transmitting of the information by using
relevant set of body language like facial expression, eye contact, hand movement, touch, posture,
space and gestures.
The nurses and health care practitioners must focus on facilitating the healthy grieving
practice by effectively showing interest and also asking for the relevant set of details. It is
difficult to handle the client in such delicate situation of grief and loss (Dunne and et.al., 2020).
The client is in intense sorrow, pain, grief, feeling of life has no purpose, depression, anxiety
attacks, feeling of detachment, numbness, etc. It is considered to be very crucial to verbalize the
feelings and seek complete help and support. The nurse is responsible for effectively managing
the pain and other symptoms associated with the loss and grief in clients.
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REFERENCES
Books and Journals
Ballantyne, H., 2019. Leadership for frontline veterinary nurses: the theory. Veterinary Nursing
Journal. 34(3). pp.69-71.
Coates, C.R., 2015. Motivation and job satisfaction in veterinary nursing. The Veterinary
Nurse. 6(6). pp.360-365.
Dunne, K and et.al., 2020. Competence perceptions of veterinary nursing students and registered
veterinary nurses in Ireland: a mixed methods explanatory study. Irish veterinary journal. 73(1).
pp.1-15.
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