Leadership Skills and Strategic Objectives at Vodacom Tanzania Report

This report provides a detailed analysis of strategic management and leadership skills within Vodacom Tanzania. It begins with an evaluation of Vodacom's vision and strategic objectives, followed by an assessment of the managerial and leadership competencies required to drive strategic ambitions. The report examines the relationship between existing, required, and future leadership skills, considering the impact of environmental conditions on leadership development. It also includes a critical analysis of staff welfare and its impact on organizational objectives, including legal duties, staff morale, and motivation. The study utilizes Hudson's leadership model to evaluate various competencies and provides recommendations for enhancing leadership capabilities within the company to achieve its strategic goals. The report emphasizes the importance of developing effective strategies and staff welfare for Vodacom Tanzania's growth in a competitive market.

Development as a Strategic
Manager

Executive Summary
Development of strategic manager is a most important task in a business. It helps the company in
better achievement of its set objectives and smooth growth. Strategic objective shows the various
steps and strategies that can be followed by the company in order to better achieve the set
objectives of the firm. There are various competencies which need to be develop by the
managers in order to become more effective leader. Strategic manager need to form strategy for
either provide training to existing employees for providing services to customers or recruit new
employees for this purpose. Evaluation of Leadership skills and determination of future
requirement helps the company for its rapid growth. Development of strategic leadership skills
of the managers results in the development and innovation of more effective strategies for the
business. It directly effects the growth of the business. Strategic manager of Vodacom Tanzania
need to develop, more effective strategies for the company so that company's objective to
increase its positioning in the competitive market could be achieved in recent future. By
analysing the reason behind the variance is lack of availability of resources and inefficient
strategies of the managers. Staff welfare directly effects the performance of overall business and
achievement of organisational goals as well. By completing all the commitment for the
employees, managers can enhance the moral of all the members along with development of self
motivation as to gain maximum up gradation in their salary.

Table of Contents
INTRODUCTION...........................................................................................................................1
A 1....................................................................................................................................................1
A 1.1 Evaluation of vision and strategic objectives of Vodacom..........................................1
A 1.2 Evaluation of managerial and leadership competencies to drive the strategic ambitions. 2
A 1.3 Relationship between existing, required and future leadership skills of company......4
A 2....................................................................................................................................................4
A 2.1 Critical analysis of impact of environmental conditions over the development of
leadership skills in a strategic manager..................................................................................4
A 2.2 Assessment of leadership skills required by the organisation and identification of area
of development.......................................................................................................................5
A 2.3 Making the implementation process to underpin the success of the development plan of
the Vodacom Tanzania...........................................................................................................7
A 3....................................................................................................................................................8
A 3.1 contribution of development of manager's leadership skills in functioning their
performance as to develop strategies for wider business.......................................................8
A 3.2 critical evaluation of actual achievements and planed organisational objectives of the
company.................................................................................................................................8
A 3.3 Analysis actual development with the planed objectives and determination of variance
and reason for the same..........................................................................................................9
A 4....................................................................................................................................................9
A 4.1 Interpretation of influence of staff welfare environment over the organisational
objectives in context with legal duties and obligations..........................................................9
A 4.2 Impact of employee welfare environment in achievement of organisational objectives 10
A 4.3 Determination of impact of commitments to staff welfare on the strategic objectives,
organisational values and staff moral and their motivation..................................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Development of strategic manager is important as it leads in converts strategic plans into
action in an organisation in order to development of effective strategies for business and
achieving the organisational objectives more efficiently. Vodacom Tanzania limited is a medium
scale public company which has its business of selling telecom product and hosted services to its
customers. The present report includes a circuital evaluation of vision and strategic objectives of
Vodacom along with a brief evaluation of managerial and leadership competencies that are
required to achieve organisational objectives and a relationship between skill of managers
relating to existing, required and future skills. The study also includes environmental
opportunities for the managers to develop leadership skills and analysis of leadership skills of the
manager along with the future requirements in order to provide them training accordingly. It also
includes the importance of leadership skills development for achieving strategic objectives of
company. The assignment also shows the importance of staff welfare in the achievement of set
objectives of the company.
A 1
A 1.1 Evaluation of vision and strategic objectives of Vodacom
Both vision and strategic objectives are need to be included in each business organisation.
Vision provides the future goals of the company. On the other hand, strategic objective shows
the various steps and strategies that can be followed by the company in order to better achieve
the set objectives of the firm.
Vision of Vodacom
Vision of an organisation shows the goals of a company which is like to be achieved by it
in near future.
Being telecom product and hosted services selling company, the main vision of the
Vodacom are as under:
 To become the best network in all over the world.
 To develop itself as the best service provider company (Mangon, 2016).
 To generate the best value for the whole business organisation.
 To innovate its products and services continuously in order to provide the best
satisfaction to its customers.
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 Further, the major objective of the company is to supply and maintain the best product
related to the latest information technology and telecom products to effectively compete
with all the competitors in the market (Profile, 2019).
Strategic objectives of Vodacom
Strategic objectives refers to the aims of company including strategies and steps to be
followed by the managers to achieve all the aims.
Main strategic objectives of the Vodacom limited company is as under:
 Vodacom wants to expand its business in the service sector by providing services related
to its main business of selling telecommunication product (Mendenhall, 2017).
 To develop a strategy for the core business of the company like strategy to retain the
customers with the company's product.
 Development of strategies to Provide a strong support to other areas of business of the
firm.
 Development of strategies for the purpose of increase the market positioning of the
overall company's businesses.
In this way, Vodacom has set its vision for the company and has developed the strategic
objectives to achieve the set visions. It helps the company in smoothly achieving its overall
organisational goals and providing a smooth growth to the organisation.
A 1.2 Evaluation of managerial and leadership competencies to drive the strategic ambitions
Leadership compliance
There are various competencies which need to be develop by the managers in order to
become more effective leader. Competencies like social intelligence, interpersonal skills,
prudence skills, etc. should be developed by the manager.
Social intelligence:
Development of understanding about the social dynamics and situations can help the
managers in enhancing the ability of operate numerous social situations which is the most
important task of leadership.
Interpersonal skills
Interpersonal skills can be termed as a part of social intelligence. It helps the managers in
developing listing power, effective speaking skills, generation of healthy workplace relationship.
This all the key elements of a leadership skills.
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Prudence skills
This skill develops the ability of managers of understanding the perspective of other
members of the company (Farver, Smalling and Stoller, 2016). It helps the managers in taking
better decisions for the company after considering and analysing point of view of all the
members.
For the purpose of evaluation of all the competencies which are required by a strategic
manager in order to achieve the strategic objectives and vision of the company, Hudson's
leadership model can be used:
Hudson's leadership model
As per this model, for better achievement of organisational objectives, a strategic
manager need to follow the following steps:
 Vision : A strategic manager need to create and compile the future vision which is liked
to be achieved in the future (Smith, 2015). Further, manager should gather all the
informations from numerous sources and develop a thinking in order to achieve that
vision. Strategic manager of Vodacom can set a vision to develop the skills of
 Headstrong : Along with managing all the information, a strategic manger of Vodacom
may also create a vision which is not complying with the overall objectives of the
company or its share holders.
 Action : At this stage, a manger need to manage all the uncertain situations to be faced in
the future while achieving the set vision, enhancement of ability to take sound decisions
for the company, screening the spirit as to achieve the personal vision to enhance the
leadership quality, etc.
 Insensitive : while performing the task of managing the organisations operations,
strategic manager of Vodacom can also focus on the action made by the firm and result of
that specif action (Pandey, Pandey and Kothari, 2016). Along with it, it can also have a
key focus over the risk of commanding the human resources of the business and showing
less interest over other factors and maintaining lack of awareness for the same. Further,
manager can also adopt command and control style of leadership and make hurried
conclusions for the same.
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 Impact : In this stage, managers of Vodacom perform activities to ispire thye other
members of the company for the purpose of creating learning culture within the
organisation.
 Connection : It leads in leveraging the diversity in all the perspectives of the business
while encouraging the positive feelings among all the members.
 Amenable : sometimes, pleasant behavior may not help the managers in their
management process. It may lead in finding difficulties in taking decisions and acting
independently.
 Drive : it leads in pursuing all the challenges of achievement of future goals along with
the ambiguity of learning more effective ways of management and developing more
leadership quality.
In this way, with the help of the above drivers of the Hudson's model, strategic manager
of Vodacom can improve its leadership quality to achieve the planed visions with more
specialization.
A 1.3 Relationship between existing, required and future leadership skills of company.
In Vodacom Tanzania, for the purpose of achieving the organizational objective, strategic
manager need to develop and innovate some of their strategies. As per its organisational
objectives, company wants to expand its business in service sector, but as per current analysis,
employees are not skilled as to provide services to the customers (Wheelen, 2017). In this regard,
strategic manager need to form strategy for either provide training to existing employees for
providing services to customers or recruit new employees for this purpose.
Further, Vodacom wants to retain its customers with the company for long time, but due
to ineffective consumer relationship, its customers are substituting towards its competitors. In
this regard, managers can develop customer relationship management procedure in the business
which will lead in staying connected with the customers.
A 2
A 2.1 Critical analysis of impact of environmental conditions over the development of leadership
skills in a strategic manager
A strategic manager need to have strong leadership skills. It helps the managers in
effectively managing the whole organisational operations and help the company in achieving the
set objectives of it by providing it the best way to achieve them.
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A strategic manager need to frequently update and develop its leadership skills in order to
lead all the members of the firm in more effective way (Ferris, 2018). The environment factor
majorly impacts the development of leadership quality in following way :
 Impact of technological factors: in today's world, being technologically updated is the
most important task for a person at any post. Strategic managers should be updated
towards the technology. It can help in using modern communication methods like mails.
Further by using the latest technology, it can maintain the records of the all the members
of the company easily. All these can provide them an opportunity to develop better
leadership style.
 Impact of social factors : social factors include changes in the trends, thinking of the
population, change in working style of people, etc. By keeping updated towards the
change in social factors, strategic manager can update its understanding for behavior of
all the members of the business and develop strategy for them accordingly. It is important
as to become a good leader,
 Impact of economic factors : for a strategic manager, being updated towards the
economic changes is an important task. Is the manager develop all the strategies as per
the change in economy, strategies could be more effectively framed (Almal, 2016). If
managers develop strategies without analysing the change in economy, company may
suffer huge loss from those strategies.
 Impact of political factors : Political factors also impacts the leadership. Stability in
political factors leads in stability ini the rules for performing business activities. It leads
in enhancement of efficiency of leadership quality of strategic managers. Further, an
unstable political environment results in frequent changes in the rules for the company. It
reduces the efficiency of managers in developing strategies.
In this regard, all these environmental factors affects the leadership quality of the
strategic managers and also provides opportunities to improve the leadership qulity.
A 2.2 Assessment of leadership skills required by the organisation and identification of area of
development
Assessment of leadership skills of a strategic manager Vodacom Tanzania can be
evaluated as under:
Strengths Weaknesses
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 Manager have excellence in analysing
the problems and developing solutions
for them as well.
 Excellent relationship management
skills
 Better understanding for competitors'
strategies.
 Rigid for the strategies framed.
 Inefficient in understanding wants and
feeling of other members of the
company.
Opportunities
 Technological development.
 Training program held by the Vodacom
Tanzania frequently.
Threats
 Frequent changes in political
framework in the country.
 Rapid enhancement of number of
competitors in the market.
Further, present and future requirement of leadership skill can be analysed with the help of Gap
analysis as under:
Basis Desired state Current skills Action required
Relationship with
other members.
Friendly Formal Involvement of
informal
communication
network.
Technological
advancement
Frequently updation Not frequently updated
for latest technology.
Frequent conduction
of training program
Decision making
power
Quick decision making
power
Less decision making
power
Training program for
increasing decision
making power.
6

A 2.3 Making the implementation process to underpin the success of the development plan of the
Vodacom Tanzania
Specific Measurable Attainable Reliable Time
Enhancement of
positioning of the
company
It can be
measured by
analysing and
comparing the
past performances
with the current
performance of
the overall
business of
Vodacom
Tanzania.
This objective can
be achieved by
the company by
developing
appropriate
strategies like
innovation of
products,
advertisement
procedure, etc.
Vodacom
Tanzania have
sufficient
resources to
achieve it.
2-3 years
Expand business This objective is It is an attainable Managers need to 1-2 years
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Illustration 1: Gap analysis
(source: How to conduct a skills gap analysis, 2018)

in the service
sector by
providing
also measurable
by analysing past
performance with
current (Dou,
Devos and
Valcke, 2017).
objective. identify resources
for this purpose.
Retain the
customers with
the company's
product.
It can be
measured by
analysis of
consumer's
behavior towards
the company by
taking feedback
from them.
It is also an
attainable
objective.
Strategic
managers need to
develop strategies
as to take
feedback from the
consumers.
1-2 years
A 3
A 3.1 contribution of development of manager's leadership skills in functioning their
performance as to develop strategies for wider business
Development of leadership skills of the managers are the key element as to develop and
manage the operations of the Vodacom Tanzania (Mason, 2016). Development of strategic
leadership skills of the managers results in the development and innovation of more effective
strategies for the business. It directly effects the growth of the business.
Further, development and innovation of the strategy for the business as per the changes in
all the factors affecting the business leads in enhancement of overall performance of the
company and increase in the profitability of it as well.
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A 3.2 critical evaluation of actual achievements and planed organisational objectives of the
company
As per the analysis of recent performance of the Vodacom Tanzania, it is developing its
business in providing services to its customers along with the telecom services. Further, with the
help of effective strategies, it is also providing sufficient satisfaction to the consumers.
On the other hand, strategic managers of Vodacom Tanzania have become failed in
enhancing the position of the company in competitive market (Clarke and Higgs, 2016). In this
regard, they need to develop, more effective strategies for the company so that company's
objective to increase its positioning in the competitive market could be achieved in recent future.
A 3.3 Analysis actual development with the planed objectives and determination of variance and
reason for the same
As per the analysis and comparison of planed and actual performance of the Vodacom
company, it can be analysed that there is a variance in the performance of the business. The
company has failed to achieve its objective of enhancing the positioning in the competitive
market.
By analysing the reason behind the variance is lack of availability of resources and
inefficient strategies of the managers. in this regard (Bolden, 2016). This objective can be
achieved by the manager by innovating their strategies as to achieve it.
A 4
A 4.1 Interpretation of influence of staff welfare environment over the organisational objectives
in context with legal duties and obligations
Staff welfare environment
It refers to a workplace of the employees where employees and employers performs their
tasks together in order to improve and protect the health and safety of the employees and develop
a healthy environmental culture in an organisation. Further, law also provides some legal
obligations over business in order to maintain staff welfare environment within the organisation.
Company's employee welfare environment provides help to the company in better
achievement of organisational goals as in a healthy workplace, employees can work with their
best efficiency.
In Vodacom Tanzania, company's employee welfare environment effects the business in
following way:
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