Vodafone HR Report: Individual Development, Performance, and Strategy

This report provides a comprehensive analysis of Vodafone's Human Resources (HR) practices, focusing on skills, development, and performance management. The report begins by identifying the essential knowledge, skills, and behaviors required of an HR professional, specifically within Vodafone, a multinational telecommunications company. It examines the importance of critical thinking, coordination, and supportive behavior, alongside communication, negotiation, and decision-making skills. The report then delves into the difference between organizational and individual learning, highlighting the need for continuous professional development to drive sustainable business performance. Furthermore, it explores how high-performance work (HPW) contributes to employee engagement and competitive advantage within Vodafone. The report includes a skill audit and SWOT analysis to assess areas for improvement and a Personal Development Plan (PDP) for an HR officer role, addressing identified weaknesses. Finally, it evaluates various approaches to performance management, demonstrating how they support a high-performance culture and commitment within the organization.

DEVELOPING
INDIVIDUALS
TEAM
ORGANISATION

Table of Contents
INTRODUCTION...........................................................................................................................3
LO1 .................................................................................................................................................3
Determine appropriate and professional knowledge, skills and behaviours that are required by
HR professional......................................................................................................................3
Analyse a completed personal skill audit to identify appropriate knowledge, skills and
behaviours and also prepare PDP for the given job...............................................................5
LO2 ...............................................................................................................................................12
Analyse the difference between organisational and individual learning, training and
development.........................................................................................................................12
Analyse the need for continuous learning and professional development to drive sustainable
business performance...........................................................................................................15
LO3 ...............................................................................................................................................16
Demonstrate understanding of how HPW contributes to employee engagement and
competitive advantage within a specific organisational situation,.......................................16
LO4 ...............................................................................................................................................17
Evaluate different approaches to performance management and demonstrate with specific
examples that how they can support high performance culture and commitment...............17
CONCLUSION..............................................................................................................................21
REFERENCES..............................................................................................................................22

INTRODUCTION
Development is defined as the way through which individual or any organisation try to
enhance their knowledge just for the purpose of taking competitive advantage in the market. It is
important because it helps to increase the moral of an individual and even employees who are
working in an organisation. When it comes to improvement, individual always need the support
from their workplace because that the ultimate place which helps to change the overall
performance. In this project the report will be based upon Vodafone which is one of the
multinational company where they deal in the market of telecommunication. The things that are
going to be reflected in this file are related with the knowledge skills and even behaviour which
is required by the HR of Vodafone. It will also include the difference between individual and
organisational learning. Even there will be detail information that how HPW contributes to
employee engagement. In the end, discussion will have related towards the evaluation on the
different approaches to performance management.
LO1
Determine appropriate and professional knowledge, skills and behaviours that are required by
HR professional.
It is fond that there are lots of responsibilities which are given to Human Resource
Manager and they are one who have to manage most of the activity within the business
organisation. The area which are mainly required to be watched by any HR is of hiring the new
employees, providing the best training to new joining so that comfort zone can be provide to any
new employee and many more (Wates, 2014). In context of Vodafone, the role which is mainly
focused in this file is HR Manager. It is important for them to appoint one of those HR
management whose behaviour, skills and knowledge should be up to the level of standard which
is required for achieving the targets of a company. If any HR manager do have some of the
specific quality, then it help to perform organisational activity in the smooth manner.
Below detail information regarding behaviour, skills and knowledge is mentioned below:
Behaviour of HR
 Critical thinking: It is necessary for every HR manager that they have the potential to
think critical in each and every situation because it decides that how strategies are going
to be implemented in future. In context of Vodafone, it is necessary that their manager

must think critically at the time of formulating any new plans for employees and for that
they must do critical review on it.
 Co-ordination: The most important thing which is being checked in any organisation is
that how HR behaves with their subordinates at the time of coordinating with them
because it will directly reflect the result of the company. While talking about Vodafone,
their HR manager must have the ability of co-ordinating with their employees who are
working within the organisation (Von Krogh, Nonaka and Rechsteiner, 2012).
 supportive: It is necessary that HR should have the ability where he must be supportive
whenever his employee's need him.
Level of Skills
It is very important that HR professional must maintain the level of skills because it will
reflect on the result of the company. Some of the skills which are required by HR manager are:
 Communication Skills: It is being said that communication skills are the most
important thing which is required by any of the HR manager because it helps to give
appropriate direction to the employee's and even it tries to make better relation between
HR and their subordinates. In context of the Vodafone, it is to be checked that their HR
manager have those skills where they can easily communicate with other employee's so
the chances of error can be reduced in future.
 Negotiation Skills: It is one of those skills which is very essential because it decides the
future of the company when any of the problem arises from the employee's side (Robbins
and Judge, 2012). In terms of Vodafone, it will be very crucial for them if their HR have
the skills of negotiation because it will help to solve out those issues of employee's which
is related with payroll. Even it is helpful at the time of solving legal issues which are
mainly occurred from the employee's side.
 Decision making skills: HR should have the talent where he must be capable to take the
best decision for the purpose of achieving better result for organisation.
Knowledge
 Personal Management: It is the area which is very essential in HR because it tells that
how organisation is going to perform as it includes the different roles and duties in
context of Vodafone, they must try to work as per the duties which has been assigned to

them. Even they required to maintain various kinds of records which includes payroll
detail, staff handbook, report related to the remuneration of employee's .
 Acts and Regulation of government: Human Resource is of that position where
knowledge must be of top level because it helps to prepare new plans through which
targets are achieved. While talking about Vodafone, their HR manager must have the
knowledge of laws which are written in Companies Act, 2006 because they must work as
per the guidelines of the act (Shin and et. al. 2012).
 Knowledge of facts and information: HR must have the knowledge of facts and
information for obtaining better result in future.
Job Description and Personal Specification
See in Appendix
Analyse a completed personal skill audit to identify appropriate knowledge, skills and
behaviours and also prepare PDP for the given job.
The concept of skill audit says that it is one of those methods through which any person
can judge the current skills which will even help to show those area where improvement is
required. While working in any of the organisation it is necessary to have knowledge, skills and
behaviour through which chances of prediction can be increased. If I want to work in the post of
HR in Vodafone, then their will be the requirement to have the knowledge regarding
technologies . And for this all thing there will be the requirement of conducting Skill Audit.
Below, the detail information is mentioned which is related to Skill Audit.
Skill Very Good Good Adequate Little or no
experience
Information
Technology
Use of MS-Word ✔
Use of MS-Excel ✔
Specialised
Software for HR
✔
Ability to Use a
database System
✔
Ability to use ✔

Social media
Use of Accounting
Software
✔

Skill Very Good Good Adequate Little or no
experience
Communicati
on skills
Drafting a
contract for
each and
every
employee's
✔
Taking notes
of disciplinary
hearing
✔
Writing a
report
✔
Materials
required at the
time of
presentation
✔
Delivering the
best form of
training
✔
Solving issues ✔
Interviewing
the new
joining
✔
Giving advise
on the issue
which arises
on daily basis
✔

Skill Very Good Good Adequate Little or no
Experience
Problem
solving skills
Way to
explore the
verbal
reasoning
skills, ability
to manage the
complex file
and
capabilities to
select the best
method out of
collected
information
✔
Skills to come
up with new
ideas and
solution when
problem
arises
✔
Consider the
ideas of
others to
solve
problems
✔
SWOT Analysis: It is an analysing tool which helps to know about the internal strength
of any specific person. It is necessary that how person deal with all the problems which comes
across on daily basis. The main use use of SWOT is to identify and solve out the issues. SWOT
stands for Strength, Weaknesses, Opportunities and Threads. There is the detail description upon
me by considering SWOT analysis.
Strength Weaknesses
1. I am good in budgeting skills which
helps me to allocate funds in the
profitable area.
1. I am poor in communication skill which
do not allow me to coordinate
effectively with the employee's coming

2. I am having training and development
skills which help me in increasing skills
of staff members of any organisation.
from different background.
2. I am weak in solving the issues and
conflicts which arises among the
employees at work place.
3. I don't have presentation skills due to
which I can't expresses my new idea in
front of my seniors.
4. I face difficulties while Working on IT
software such as MIS which restricts
me to properly evaluate performance
level of employee's.
Opportunities Threats
 I should get engaged in learning and
training sessions conducted by an
organisation.
 Should interact with employees coming
from different cultures and backgrounds.
 Due to high skilled applicants for HR
Manager post, I get tough competition
which brings my job into danger.

Personal Development Plan (PDP) for HR officer role
Personal Development Plan is one of that structure through which it can be easily
checked that what are essential area where work is required to be done. Under PDP various types
of work is required to be done so that skills can be enhanced. This PDP plan is based upon
weaknesses which is mentioned in above SWOT analysis.
Sr.
No
Learning
Objective
Current
Proficiency
Target Proficiency Development
Opportunities
Judging
criteria
Time
Scale
1 Communic
ation Skills
There are still
lots of area
where I am
required to work
and among them
the
communication
skill is one of
them. Because in
some of the field
I have the
problem that I
am not good at
communicating
the ideas and
plans with other
people.
As, it is important
for me to solve this
issue because it is
not that so easy and
to overcome this
problem. I must try
to spend most of
the time with
employee's and
should actively
take part to solve
the issue which
come across my
success.
This is only
possible when
I can show my
active
participation
towards
internet,
attaining
seminars
where major
topic is related
with
communication
department.
The judging
criteria in
this
objective
will be
colleagues,
those
employee's
with whom I
spends my
most of the
time.
90 days
from the
date of
starting
the
activity.
2 Lack of
skills to
solve the
issues
There are many
situation
where I am
unable to
understand that
how I can solve
The main reason
behind fixing this
problem is to
maintain the
decorum of
organisation where
This is only
possible when
I will be able
to face the real
based situation
again and
It is required
to be judged
by the
directors of
the company
and even
70 days
from the
date of
starting
the
activity

the issue which
arises on the
regular basis
specially when
we are working
the office
premisses.
I want to work in
future.
again as it will
help to
enhance the
capacity. Even
I should try to
study more
number of case
studies because
it will tell that
how common
law is applied
in those
situation.
shareholder
can also
show their
active
participation
.
3 Presentatio
n skill
It is very crucial
for to have the
presentation skill
which is
required to
demonstrate that
how work is
required to be
done in future
because
presentation skill
helps in this
work.
The reason behind
changing this issue
to provide the
better working
environment to
employee's in
future so that target
s can be achieved
easily. The main
reason that I want
to change this
problem is just to
enhance the
knowledge in each
and every
department.
Here, various
kind of
presentation
software will
work and even
I can join
different
seminar which
will be one the
way to solve
the problem.
My seniors,
colleagues
and other
departmental
heads can
tell me about
the
improvemen
t
40 days.
4. IT skills In any of the The reason behind This can be Only Top 180

telecommunicati
on it is very
crucial for HR
manager to have
the knowledge
regarding IT
department.
In present,
scenario it will
be very crucial
for me to have
the knowledge
regarding IT
department
because it will
help me out to
connect with
social media
enhancing the
knowledge in this
field is just to
maintain the data
which is related
with the personal
information of
employment.
only enhanced
if certified
course is done
with
recognised
institution.
management
can judge in
this
situations.
days
Reflective Statement
After conducting skill audit and SWOT analysis program I found there are various skills
which are required to appoint as a HR manager. I found that I had a problem in communication
skill, presentation skill and IT skills which are the basic requirement for the post of HR. In order
to overcome from these problem I prepared PDP plan which helped me a lot. Here, I understood
that I need to attain various seminars which is one of the helpful platform for resolving the
personal problem. Even I attained the lecture of IT skills which enhanced my knowledge. Thus,
it can be said that PDP was very helpful to overcome from number of problems. For example: in
first week I had conducted Skill Audit program and in second week I prepared PDP plan by so
that I can find what are there in which I still need to improve. When it comes to third week, I
have manage to execute all the plans which were prepared above. In addition, it is necessary for
me that how I can convert my opportunities through which my personal milestone can be