Report on Personal Leadership and Management Skills at Vodafone

This report examines personal leadership and management skills within the context of Vodafone, a telecommunications company. It begins by exploring the impact of organizational objectives, values, and culture on leadership and management roles, emphasizing the importance of motivation, strategy, and effective communication. The report then evaluates the leadership and management skills needed to achieve organizational objectives, including decision-making, conflict management, and delegation. A self-assessment identifies strengths in leadership and decision-making, and weaknesses in communication, conflict management, and delegation. The report proposes opportunities for skill development, including communication and conflict resolution training. Finally, it presents a personal development plan with clear objectives to enhance leadership and management capabilities, aligning personal growth with organizational goals.

Personal Leadership
And Management

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
Impact of organisational objectives, values and culture on the leadership and management role
.....................................................................................................................................................3
Evaluate the leadership and management skills required to support the achievement of
organisational objectives. ...........................................................................................................5
TASK 2............................................................................................................................................7
Assess your personal leadership and management skills and identify the personal development
required to support the achievement of organisational objectives .............................................7
Opportunities for the development of your leadership and management skills .........................8
Personal development plan with clear objectives to develop your leadership and management
skills. ..........................................................................................................................................9
TASK 3..........................................................................................................................................11
Manage your personal development of leadership and management skills. ............................11
TASK 4..........................................................................................................................................12
Review your personal development plan against the original objectives ................................12
Evaluate the effectiveness of your personal development of leadership and management skills
...................................................................................................................................................13
Analyse areas for further development and update your personal development plan. ............13
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................17
.......................................................................................................................................................18

INTRODUCTION
Personal leadership is define as the power as well as tendency to clear thinking in order to
establish a particular direction and goal in life (Aggarwal and Goodell, 2014). It also includes
courage, choice, as well as commitment to move on a path by taking commitment and
determined action in order to accomplish goals. This report is based on Vodafone company
which is a public limited company in telecommunication industry. Along with this, its
headquarter is located in London, Newbury, Berkshire and England. This company server their
customers across the globe and it was founded by Ernest Harrison and Gerry Whent in 1991. in
addition to this, respective company has approx 98000 employees in its organisation who deal
with their customers in order to provide them best facilities. This report is based on leadership
and management skills that are adopted in order to achieve organisational goals and objectives.
Along with this, with the help of PDP plan, personal skills are evaluated which a company
require in their employees.
TASK 1
Impact of organisational objectives, values and culture on the leadership and management role
Organisational objectives, values as well culture have a great impact on leadership and
management role because they play an important role in achieving organisational goals and
objectives (Apostu, 2013). The influence of leadership and management role is described below:
Leadership Role:
 Motivation to employees: The main role of a leader is to their workers happy and
satisfied. This keeps them motivated and their put more efforts to achieve goals and
objective of a company. In respect of Vodafone company, leaders of this firm, indulge
their employee in decision making which force their employees to come out of their
comfort zone. Along with this, by sharing views and opinions employees will feel
motivated as well as they will also build confidence in them. This will create strong bond
between leader and staff.
 Strategy: Another role of a leader to make effective strategy that will benefit
organisation to achieve their targets. In context of Vodafone, leaders of respective
organisation plan effective strategy which will help workers to communicate with their

customers effectively. Along with this, it will also assist company to achieve their targets
within given time period.
 Required at all levels: Leaders are an important asset of an organisation and required at
all level of management in order to guide and direct employees to achieve goals of
company (Bush, 2014). As per Vodafone, there are leaders at all levels of management
through which employees can discuss their queries with them. In addition to this, leaders
will be able to determine strength and weakness of employees which will help them in
delegating roles and responsibilities to these workers.
Therefore, role of leader is important for an organisation as well as every company needs
a leader who can guide as well direct their employees the path in order to accomplish firms goals
and objectives.
Management Role:
 Recruitment and Selection: The major role of management in an organisation is to hire
talented as well as skilled employees who will contribute their efforts to attain company
objective (Chisholm-Burns, Vaillancourt and Shepherd, 2012). In terms of Vodafone,
management of respective organisation hire those candidates who have good
communication skills so that they can effectively communicate with their customers. In
addition to this, they also recruit such candidates with well skilled and knowledge who
can perform organisation functions as well as day to day operations in proper manner.
 Training and Development: Another major role of management is to provide effective
training and development to their new as well existing employees which will enhance
their skills and abilities. In respect of Vodafone, management of company provide their
staff training and development programme which will enhance their personality as well
as will also improve their communication skills.
 Effective Communication: Management of any company must has good communication
skills in order to communicate confidently with their respective client. In context of
Vodafone company, management have good communication skills through which they
are able to train their subordinates which will enhance their skills and well as their
abilities.
 Maintain organisational structure: For growth and development of a company, its the
duty of manager to maintain organisational structure of their organisation which will help

them in maintaining flow of communication effectively. In context of Vodafone
company, it has hierarchical organisation structure which consists of three levels i.e.
upper, middle and lower level of management. It is the responsibility of manager that any
changes in organisation's policy should be conveyed to their subordinates.
Hence, from above mentioned points of leadership and management role it can be said
that these two plays an important part in an organisation which help a company to accomplish
their objectives and targets. Along with this, organisation playing their leadership as well as
management role effectively, assist organisation to retain their talented and skilled employees
which increases effectiveness and productivity of a firm.
Evaluate the leadership and management skills required to support the achievement of
organisational objectives.
There are various leadership as well as management skills that are required for
accomplishment of organisational objectives which are elaborated below:
Leadership skills:
 Decision making: A leader must make effective decision as per dynamic environment so
that organisation functions as well as operations does not get affected (Cooper,
Nieberding and Wanek, 2013). In context of Vodafone, company has talented and
capable leaders who can make short term as well as long term goals effectively. Along
with this, leaders of respective organisation adjust themselves as per the situation so that
they can analyse issues properly and formulate decision accordingly.
 Conflict management: Every organisation have conflicts between employer and
employee or between two influence which create negative environment in organisation.
In such situation, it the responsibility of a leader to handle conflicts properly keeping in
mind views of both parties. In terms of Vodafone, leaders of respective company are
capable enough in resolving conflicts that arise in organisation and make decision as per
the situation.
 Participative management: Leaders of an organisation must involve participation of
their staff in decision making. This will motivate employees as while sharing views and
opinions with their superiors will build confidence in them (Dewar and Cook, 2014).
Along with this, leaders will also able to know their workers capabilities as well as
abilities. In respect of Vodafone company, leaders indulge their employee in sharing

views and opinions about particular situation which help them in making effective
decision.
 Creative and Innovative: Leaders of a company must be creative and innovative so that
they can perform their task with help of their team members effectively and able to
produce productive outcome. In terms of Vodafone, leaders of respective company is
innovative and creative which aid them in making effective decision as well as they also
make their assignment productive. Along with this, having creative and innovative leader
motivate employees as well as also build confidence in them.
Hence, from above mentioned points it can be said that leaders must well skilled and
talented who can handle situation that arise in an organisation as well as will also maintain
positive environment in order to retain their capable employees.
Management skills:
 Planning: Managers of an organisation should formulate plans and policies frequently so
that external environment such as political, social, economic cannot affect functioning of
a company (Eichinger and Lombardo, 2015). In regards of Vodafone, managers of
respective organisation frame rules and policies of organisation which help in optimum
utilization of resources of time, money or labour.
 Problem solving: Managers of a company should be capable enough to solve problems
that arise in an organisation. In context of Vodafone, company has skilled and capable
managers who resolve problems of organisation effectively. This helps in maintaining
positive environment in company. In addition to this, it also enhance effectiveness of
respective organisation.
 Delegation:Managers of firm should delegate roles as well as responsibilities to their
staff as per their skills and knowledge so that they can perform their task effectively. In
context of Vodafone, managers of company delegate responsibilities to their employees
which fit in their skills and abilities. In addition to this, employees will perform their
project in proper manner and will be able to complete it within specific period of time.
Hence from above it can said that managers and leaders of a company must carry
advance skills and knowledge so that they provide effective training and development to their
employees in order to achieve organisational goals and objectives.

TASK 2
Assess your personal leadership and management skills and identify the personal development
required to support the achievement of organisational objectives
Personal development plan refers to the process of accomplishing aims and goals of
organisation (Frunza, 2017). Along with this, respective development plan helps in identifying
skill, capabilities as well as knowledge of an individual. In addition to this, personal
development plan is based on action plan which an individual follow to enhance themselves in
their career, education and self improvement. Below I have described my personal development
plan which is as follow;
Skills Rating by me Rating by others Difference
Communication skills 8 5 3 (Weakness)
Leadership skills 5 6 -1 (Strength)
Decision making skills 6 8 -2 (Strength)
Conflict management 5 3 2 (Weakness)
Problem solving skills 6 4 -2 (Strength)
Delegation 7 5 2 (Weakness)
From above mentioned audit I have analysed my strength as well as weakness which is described
below:
Strength Weakness
Leadership skills
Decision making skills
Problem solving skills
Communication skills
Conflict management
Delegation
As per above audit, I have elaborated my strength and weakness which is explained below:
Strength Weakness
 I have good leadership skills which
help in guiding as well as directing my
 I lack in communication skills due to
which I am not able to interact with

team members through which I can
complete my task effectively in given
period of time.
 Along with this, I also have good
decision making skills because I take
into concern my team members views
and opinions which help me in making
effective decision.
 In addition to this, if any problem arise
in organisation related to task or some
other, I am able to handle it properly so
that it does not affect my company's
environment.
customers which directly or indirectly
affected my organisation sales as well
as profits.
 I am also not able to resolve conflicts
that arise in my company which creates
negativity and due to this talented and
capable employees are not able to
retain. This result in decreased
productivity of my company.
 Along with this, sometimes due to
pressure of work I am not able to
delegate role and responsibilities to my
subordinates which greatly affect their
task assigned to them.
Opportunities for the development of your leadership and management skills
The opportunities which I can get in order to overcome my weakness which will help in
my growth personally as well as professionally. They are described as follows:
 Communication skills:In order to overcome my communication skills I have to make
targets of specific period of time so that I can attain them successfully. Along with this, it
will help me in improving my personality as well as will also open path of opportunities
which will bring growth in my career. There are various ways through which I can
improve my communication skills such as I can attend online webinar which international
companies conduct. This is because from such webinars I will learn about the body
language that is used in order present our views and opinions to audience which gives
them inspiration as well as motivation. Along with this, I will start reading English
newspaper such as Times of India, economic times and many more. In order to enhance
my knowledge. In addition to this, to become familiar with business world I will English
novels related to business. Therefore, with the help of such techniques I will be able to
improve my communication skills.

 Conflict Management: To overcome the problem of conflict management I will take
into concern opinions as well views of both parties. Along with this, it will focus on the
situation that has occurred as well as also consider behaviour of both individuals. In
addition to this, I will focus on the points which both employees has presented in front of
me and on basis of that I will examine about which point is logical. I will also prepare a
plan related to the conflict which will me in making effective decision which will be
favourable to both employees as well as organisation. Following such procedure will help
me resolving my weakness of conflict management.
 Delegation: In order to overcome problem of delegation problem I can start observing
my subordinates so that I can analyse their skills and knowledge. Along with this, I can
also conduct training and development programme which will help me understanding my
employees as well as will also know their abilities. Therefore, performing such practices
will help me in overcoming my weakness related to delegation.
Thereafter, if I able to overcome my weakness by performing such activities this will
build confidence as well as will also provide me several opportunities which will aid in my
personality development.
Personal development plan with clear objectives to develop your leadership and management
skills.
Development
Objectives
Priority Activities to be
undertaken
Target Start
Date
Target
End Date
Criteria for
judgement
Communication
Skills
Very
High
In order to improve
my communication
skills, I will read
novels, newspapers
which will help me
enhancing my
knowledge. Along
with this, I will
attend seminars
and many more.
March 2019 June 2019 To examine my
communication
skills I will take
help of my
mentor who
will judge me
as well guide
me in the areas
where I am
lacking.

Conflict
management
Medium The activities
which will be
undertaken by me
in order to improve
conflict
management. I will
listen to both
parties carefully
and will try to
understand their
views. Along with
this, I will prepare
a plan and follow it
so that I can take
effective decision.
This respective
decision will be
taken by keeping in
mind about
employees as well
as the organisation.
May 2019 July 2019 Team Leader
Delegation High To overcome my
delegation problem
I will undertake
various activities.
For example, I will
conduct a seminar
where I will
personally interact
with my employees
and will try to
March 2019 May 2019 Team Leader

understand their
skills and
knowledge.
Conducting such
activities will help
in overcoming my
weakness of
delegation.
From above PDP plan and undertaking various activities along with targets I will
overcome my weakness and will be able to create various opportunities which will help in my
career growth.
TASK 3
Manage your personal development of leadership and management skills.
Communication skills:As I lack in communication skills I have undertaken various activities in
order to improve it. The ways I have implemented it is explained below:
 Seminars: One of the method which I implemented in order to improve my
communication skills is attending seminars. The reason behind attending seminars is to
develop way of speaking, presenting our views as well as opinions through body
language and many more.
 Reading: Another method which I implemented is habit of reading English newspapers
such as Times of India, novels related to business. These sources helps me increasing my
knowledge in various fields.
 Online Webinars: The way online webinar will help me in improving my
communication skills is like by attending such webinar I will able to analyse the host the
way they speak, their confidence and many more.
Hence, if I implemented above activities effectively them I will be able to overcome my
weakness of communication within set time period.
Conflict management: In order to overcome issue of conflict management I have implemented
various activities which are as follows:

 Talk to parties: In order to make sure that conflict situation do not arise again for that I
will have talk with parties and understand their views and take decision accordingly.
 Listen carefully: I will also listen to them carefully which will help me analysing
situation better and with this I will understand them effectively.
 Formulate plan: If I understood both parties views as well their situation then on basis
of that I formulate a plan which will be followed by me so that I can able to effective
decision. This decision will be made by keeping in mind about employees wellness as
well as organisation goodwill.
Therefore, implementing above activities successfully I will able to handle conflict
situation that arise in my company which will in crease my confidence and will keep me
motivated.
Delegation: To improve my weakness of delegation, I have implemented various activities
which I have to achieve within set time period. These activities are discussed below:
 Training and development: In order to analyse employees skills and their knowledge I
will conduct their training and development programme through which I will understand
their abilities and on basis of that I will delegate them responsibilities.
Hence, performing such activities appropriately I will overcome my weakness of
delegation and perform my duties effectively.
TASK 4
Review your personal development plan against the original objectives
As per the objective of Vodafone i.e. to earn maximum profit (Hallinge rand Chen,
2015). Keeping in mind respective objective I have enhanced my skills which is required by
respective company such as communication skills, delegation and many more. These skills will
help me achieving goals and objectives effectively. The skills which I have enhanced such as
communication skills which will help me interacting with customers all over the world with the
aid of telecommunication. Along with this, role of delegation will assist me delegating roles and
responsibilities to subordinates through which they can perform their task effective. Along with
this, in order to better understand my subordinates as well as build strong relation for that I will
conduct training and development programmer. In addition to this, I have enhanced my skills
related to conflict management through which if any situation gives rise to conflict I am capable

enough to handle it. Along with this, in maintaining conflict in an organisation I will keep in
mind about employees behaviour as well as their need in organisation so that productivity of
organisation does not get affected. Building such skills will develop confidence in me and will
keep me motivated through which I will able to attain company's objectives as well as will also
take care of employees personal as well as professional needs.
Evaluate the effectiveness of your personal development of leadership and management skills
After reviewing my personal development plan as per respective company objectives, I
have evaluated that I have developed my communication skills effectively. Now I can able to
communicate my clients across the globe without any hesitation and with confidence. Along with
this, I also have one to one interaction with my colleagues through I am able to build strong
relation with them which will help me in avoiding conflicts. In addition to this, as I have gained
confidence in my communication I started enjoying seminars, workshops as well as also take
part in group discussion and decision making which bring motivation and keeps me proactive.
Other than this I have also enhanced my delegation skills which prior created problem for me as
well as which also starting giving rise to conflicts. This created negative environment in my
company. But after developing or overcoming my weakness I am effectively delegating
responsibilities to my subordinates as per their skills and knowledge so that they can perform
their task effectively. In case if I faced any kind of problem I conduct training and development
programme which benefit me two ways. Firstly, I am able to understand employees capabilities
as well as their abilities and secondly this helps subordinates to enhance their skills and
knowledge. But due after working hard and putting lot of efforts I am not able to overcome my
weakness of conflict management. This is because due to work load, I am not able to understand
situations of employees as well as do not listen to them carefully. This increases the conflict and
surroundings of organisation gets affected. Along with this, if I able to understand problem but
stuck in middle of making decision. Some or other problem I usually face in conflict
management. Due to this, it affects my performance and organisation is not able to retain their
skilled employees. This results in decreased productiveness as well as effectiveness of
organisation. Enhancing my communication as well as delegation skills effectively but lacking
behind in conflict management bring my morale as well as confidence down due to which I am
not able to perform my task effectively as well as not able to maintain positive environment in
organisation.

Analyse areas for further development and update your personal development plan.
As mentioned above I lack in conflict management due which sometime I am not able
maintain healthy environment in my company. As I have overcome my weakness of
communication skills as well as delegation, I need to overcome my weakness related to conflict
management. For overcoming this, I have again updated my personal development with
additional skills which will help me in my conflict management. The development plan is
describes below:
Developme
nt
Objectives
Priorit
y
Activities to be
undertaken
Target Start
Date
Target End
Date
Criteria for
judgement
Conflict
manageme
nt
Very
high
In order to effectively
overcome my weakness of
conflict management, I
will plan certain
programmes such as
seminars where I will
understand what are
employees expectations
from a company. Along
with this, this programme
will help me in analysing
their views which will
assist me making effective
policy for employees. In
addition to this, I will
provide rewards and
incentives which will act
as a source of motivation
to employees which will
create job satisfaction. In
case if conflicts arise, I
April 2019 June 2019 My team
leader will
help in
judging my
performance
related to
conflict
management
and will let
me know my
progress.

will listen to both parties,
will conduct personal
discussion with them that
will aid me understanding
their individual behaviour.
Along with this, as per the
situation and after having
one to one interaction with
employees I will make
decision such that it will be
benefit for workers as well
as organisation. Therefore,
by performing such
activities I will able to
overcome my weakness
quickly. So that I can
handle any conflict
situation that arise in my
firm.
Therefore, by updating my personal development plan and again setting my target of to
months, I will be able to overcome my weakness of management of conflict. Along with this, it
will also boost confidence in my personality and will also help me increasing my morale.
CONCLUSION
Hence it can concluded from above report that leader as well as managers of an
organisation plays crucial part in a company through which they are able to attain objective of
organisation with help of their skilled and talented employees. Along with this, with aid of
personal development plan, it was easy to analyse strength and weakness of a candidate. In
addition to this, as per examination of personal development plan various opportunities gets open
in order to overcome weakness by performing certain activities as well as making targets.

Therefore, with assistance of personal development plan employees can enhance their skills and
knowledge in order to achieve company goals and objectives effectively. In addition to this, this
development plan will enhance their personality and build confidence in them.

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