Business Assessment of Vodafone, New Zealand: Report Analysis

This report provides a comprehensive business assessment of Vodafone New Zealand, examining its business process management strategies and identifying key issues. The report delves into two primary concerns: data security vulnerabilities and network outages. It explores these issues in detail, outlining the impact on customer experience and the company's overall performance. The report then proposes specific changes and frameworks, including the NIST Cybersecurity Framework and the Risk Route Framework, to address these challenges. The NIST framework is suggested to improve data security and risk management, while the Risk Route Framework is proposed to mitigate network outages and enhance network reliability. The report emphasizes the importance of implementing these changes to optimize Vodafone's processes, improve customer satisfaction, and achieve its business goals. Finally, the report details the use of SMART methodology and Balanced Scorecard for performance measurement and benchmarks.