Vodafone's Recruitment and Selection Policies: A Business Project

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MANAGING A SUCCESSFUL BUSINESS PROJECT

Table of Contents
INTRODUCTION............................................................................................................................. 2
LO1 RESEARCH PROPOSAL.............................................................................................................3
RESEARCH TITLE.........................................................................................................................3
AIM............................................................................................................................................ 3
OBJECTIVES................................................................................................................................ 3
LITERATURE REVIEW..................................................................................................................3
PROJECT MANAGEMENT PLAN..................................................................................................6
WORK BREAKDOWN STRUCTURE..............................................................................................9
GANTT CHART.......................................................................................................................... 10
LO2 SMALL SCALE RESEARCH.......................................................................................................12
PRIMARY RESEARCH................................................................................................................ 12
SECONDARY RESEARCH............................................................................................................12
ACCURACY AND RELIABILITY....................................................................................................12
LO3 DATA ANALYSIS AND RECOMMENDATIONS.........................................................................13
LO4 REFLECTIVE STATEMENT.......................................................................................................23
REFERENCES.................................................................................................................................25
APPENDIX I: PROJECT LOGBOOK..................................................................................................28
APPENDIX II: PERFORMANCE REVIEW.........................................................................................30
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INTRODUCTION
Vodafone is one of the biggest telecommunication companies in the world. The company has
its headquarters in London and at present, there are around 13,000 employees working at
Vodafone UK. The operations of the company are expanded in 25 countries of the world. This
report will focus on the recruitment and selection policies of Vodafone and the benefits of
effective human resource management. The employees getting recruited at Vodafone are
provided various opportunities to learn and expand their knowledge base. The training and
development programs of the company are aimed to improve the relevant competencies and
skills. The research project projects will be started by stating the aims and objectives of the
report. Later, the timeline of different activities to be conducted in the research will be
prepared. Different techniques of data collection will also be used so that the aims of the
objectives of the research can be achieved.
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LO1 RESEARCH PROPOSAL
RESEARCH TITLE
‘’How Vodafone can improve the recruitment, selection, and training of their employees to
meet international requirements’’
AIM
The primary aim of this research project is to find out the ways through which the recruitment
and selection functions of Vodafone can be improved to meet the international standards.
OBJECTIVES
 To research the recruitment process of Vodafone
 To collect information about the selection process of Vodafone
 To discover information about the training of Vodafone with international
requirements.
LITERATURE REVIEW
According to Daley (2012), recruitment is the process through which the Vodafone hires the
most talented employees for the organization. Common steps in almost all the recruitment
process include attracting, shortlisting, selecting and appointing the candidates. The process of
recruitment starts with identifying the needs of the organization. The need for the new
recruitment may be created due to the promotion or retirement of an existing employee or due
to the expansion plans of the company in which a range of new employees may be required to
carry new responsibilities at the organization. Capenter et al. (2012) has a view that a well-
planned recruitment procedure helps the company maintaining the professional approach in
human resource management and the managers can plan the shortage of manpower in
advance. When recruitment process is done in a planned way where international standards of
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hiring are followed, the organization can considerably reduce its expenses and get the best
possible person for the job.
Harrisr and Foster (2010), explain that the next step in the hiring process is of selection.
Selection is the process which involves choosing the most appropriate candidates with the help
of a number of filtering techniques. First, out of all the available resumes, the resumes which
are appropriate according to the aims and objectives of the recruitment are chosen. The chosen
candidates are then called for a personal interview. Nilsson and Ellström (2012) state that
interview may contain a variety of questions related to the job experience personal
qualification or the education of the candidate. Based on the performance, the right candidates
pass the interview. The selected candidate has to go through the background check and
medical examination. After clearing the above-discussed stages the candidate is finally selected
for the post.
According to Pilbeam and Corbridge (2010), after recruiting the employees at the right place,
there is a need to train the newly added workforce. These training programs are designed to
make the employee more comfortable in the new work environment and understand the
expectation of the management. At Vodafone, training is necessary to make the employ
acquaint with the latest trend in the telecommunication industry so that he can make better
coordination with the on-going processes. Tremblay et al., (2010) explains that it is not
necessary that the training has to be given to the new employees only; the older employees
may also be required for a training program so that they can cope with the changing
technology. When the employees are moved from one assignment to others, a need for
training arises.
Snape and Redman (2010) have a view that when the skills of an employee are upgraded with
the means of training, he is better equipped to become eligible for the promotions and salary
raises. The technology in the telecommunication sector is continuously changing and there is a
need to upgrade the knowledge base of the employees so that the quality of services can be
improved. For a new employee training is the means to learn basic skills to carry his job while
for an experienced employee, the training is the means of moving forward in the carrier ladder
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by acquiring new skills. Training also reduces the chances of accidents as the employees are
given information about safe working methods.
According to Tomlinson and Schwabenland (2010), research gap is the areas in researches
which is not yet explored or are under-explored. For conducting research on a particular topic,
it is necessary to identify these gaps in the research project and identify the areas which need
to be focused. The current research becomes different from the existing literature as it
addresses the gaps in the literature and tries to fill the gaps with the means of data collection
from different sources and reaching up to a logical conclusion. By conducting detailed research,
learners are able to identify the areas which lack explanation or there is a need to examine it
more closely.
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PROJECT MANAGEMENT PLAN
COST CALCULATION
ACTIVITIES COST
Traveling cost £ 200
Stationary cost £ 20
Entertainment cost £ 200
Recruitment cost £ 50
Selection cost £ 50
Training cost £ 50
TOTAL £ 570
The chart above shows the cost incurred in different activities during the research project. The
biggest expenses are traveling and the entertainment cost. In addition, around £ 20 will be
needed for stationary. The recruitment selection and training cost are also included in the
budget planning. The overall cost planned to be incurred on the research project is of around
570 GBP.
PROJECT SCOPE AND LIMITATIONS
The scope of the project is to assess the recruitment, selection and the training policies of
Vodafone. While preparing the literature review, literature from different sources is used to
gather data. The research analyses what is the recruitment and selection process of Vodafone
at present and how it satisfies the international standards.
In addition, there are some limitations in the research project which is necessary to be analyses
so that research methodology can be planned accordingly.
 Limited budget due to self-financing
 Limited time of 8 weeks
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 Limited access online
 Language barrier
QUALITY REQUIREMENTS
Below discussed are the measures which can be taken in order to make sure that the quality is
maintained throughout the course of the research project.
 Select the right company and right people to collect appropriate information
 Present data appropriately
 Equal importance to recruitment, selection, and training
 Maintain international requirements of recruitment selection and training data.
 While giving the final suggestions for the research project, I will ensure that the findings
of the research are discussed with some subject matter expert. This move will help in
maintaining the quality of research.
COMMUNICATION PLAN
Effective communication between different stakeholders makes sure that necessary
information reaches to each and every one. For collecting authentic data relating to the
research topic, the employees of Vodafone are also included in the process (Taylor et al., 2015).
These employees are communicated with the means of online channels like emails and social
media platforms.
RISKS INVOLVED
Varieties of risks are associated with the advancement of a research project. the strongest
research is the shortage of funds which affect the speed of the research. In addition, the loss of
data is also a threat which can be happened due to system failure or external threats. In
addition, the company may also be unsatisfied with the findings of the research (Wiles et al.,
2011).
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NECESSARY RESOURCES
Appropriate finance is the basic resource required to conduct research. In addition, computers
and smartphones are also required to capture and analyze data. Government data, books, and
the website of Vodafone are a useful means of gathering information (Saunders, 2011). All
these resources are necessary to conduct the research effectively.
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WORK BREAKDOWN STRUCTURE
Figure1: Work Breakdown Structure
[Source: Author’s work]
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"HOW VODAFONE CAN IMPROVE
THE RECRUITMENT, SELECTION AND
TRAINING OF THEIR EMPLOYEES TO
MEET INTERNATIONAL
REQUIREMENTS’’
LITERATURE REVIEW DATA COLLECTION
PRIMARY DATA
QUESTIONNAIRE
SECONDARY DATA
DATA ANALYSIS
RECOMMENDATIONS REFLECTION

WEEK START DATE END DATE TASK
1 28/05/2019 31/05/2019 Introduction of research
2 03/0562019 07/05/2019 Literature review
3 10/06/2019 14/06/2019 Research methodology
4 17/06/2019 21/06/2019 Data collection
5 24/06/2019 28/06/2019 Meeting with supervisor
6 01/07/2019 05/07/2019 Data analysis and discussion
7 08/07/2019 12/07/2019 Recommendation
8 15/07/2019 19/07/2019 Submission
GANTT CHART
TASK Week1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8
INTRODUCTION
LITERATURE
REVIEW
RESEARCH
METHODOLOGY
DATA
COLLECTION
MEETING WITH
SUPERVISOR
DATA ANALYSIS
AND
DISCUSSION
FEEDBACKS AND
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RECOMMENDAT
ION
FINAL
CORRECTION &
SUBMISSION
First, I will meet my supervisor to discuss the research topic, aims, and objectives of the
research. In the second week, a literature review will be prepared which contains information
about the recruitment and selection process at Vodafone. In the third week, the prosed
research methodology will be decided. The fourth week will be dedicated to the primary and
secondary data collection after which there will be a meeting with the supervisor in the fifth
week. The data collected will be analyzed in the sixth week. With the help of research findings,
some recommendations will be provided and in the eighth week, submissions are done.
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