Employability Skills Report: Vodafone's Leadership and Skills

This report analyzes employability skills within Vodafone, a leading telecommunications company. It explores the role of an HR coordinator in enhancing employee performance and achieving organizational goals. The report covers key aspects such as defining responsibilities, assessing effectiveness against objectives, and recommending improvements in areas like communication, time management, and leadership. Motivational techniques, including financial and non-financial rewards, are discussed to improve employee morale and productivity. The report also delves into problem-solving strategies, team dynamics, and the impact of effective implementation on business outcomes. The report examines communication varieties, time management strategies, and the role of team members in achieving objectives, along with tools and methods for problem-solving and strategy development, concluding with recommendations for improvement and the overall impact on Vodafone's performance.

Employability skills

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Own responsibilities and
performance objectives...........................................................................................................3
1.2 Own effectiveness against defined
objectives ...............................................................................................................................4
1.3 Recommendations for improvement...............................................................................4
1.4 Motivational techniques can be used to improve quality of performance........................5
TASK 2............................................................................................................................................6
2.1 Solution to work based solution.......................................................................................6
2.2 Communication varieties .................................................................................................6
2.3 Effective time management strategies..............................................................................7
3.1Role of team member to achieve goals and objectives......................................................7
3.2 Team dynamic..................................................................................................................8
3.3 Alternative ways to complete tasks and achieve team goals............................................8
TASK 3............................................................................................................................................9
4.1 Tools and methods for developing solutions to problem................................................9
4.2 Develop an appropriate strategy for resolving a particular problem................................9
4.3 Potential impact on the business of implementing the strategy. ..................................10
CONCLUSION..............................................................................................................................11
REFERENCES................................................................................................................................1

INTRODUCTION
The employability skills assist individual to perform daily role and responsibilities within
an organisation with high efficiency. It includes number of quality such as the communication,
time management, problem solving and leadership skills. It plays vital role to accomplish short
term and long term vision of company (Houston, 2005). Effective quality of individual aid to
increase efficiency to contribute in organisational success. The present report is based on
employability skills of Vodafone which is the leading telecommunication company in United
Kingdom it operating business functions approx 150 different nations worldwide. Corporation
holding top market position in mobile industry. Enterprise provides several services such as the
voice call and high speed interest like 4G. The purpose of report is to enhance moral of
employees by adopted effective leadership and interpersonal skills to achieve business goals. To
motivate workers manager can use these various method and tools to increase their overall
productivity along with their development through create interest toward duties in company.
TASK 1
1.1 Own responsibilities and
performance objectives
To achieving goals and objective of company the role of individual is crucial. Workers
moral should be high to perform their duties to increase productivity of organisation. As the HR
coordinator it is my primary responsibility to review the performance of staff members along
with identify vacant vacancy in company and design a plan to fill those empty post by follow the
recruitment and selection process to appoint suitable candidates on specific job profile (Cassidy,
2006). It is systematic mechanism which adopted by all business organisation to hire capable
person to accomplish goals of company. Other major duty of mine is to motivate employees
through recognise them for their achievement within enterprise. To increase moral of workers
monetary and monetary rewards can be used. Bonus, incentives, profit sharing are included in
financial accolade while job security, work-flexibility, challenging in responsibilities and
recognition known as the non-financial reward . Provide training program to staff member to

enhance overall productivity is another duties of HR coordinator. It helps to motivate them
which assist to increase efficiency as well as motivation that is important to perform their role in
effective manner. Human resource management aid to increase workers skills such as the
communication, coordination, presentation and teamwork which contribute in achieving goals
and objective of company. Being HR coordinator it is my role to reduce the conflict among team
members as well as reduce employees turnover which help to sustainable growth of
Vodafone(Singh and Singh,, 2008). Training program assist to improve my own skills such as
the communication, leadership, decision-making and motivator which is beneficial for company
as well as my own development.
1.2 Own effectiveness against defined
objectives
To meet with organisational goals and objective workers skills play vital role. Different
people have their own quality which is differ from other. In the above state scenario there are
number of coordinator who can help to meet standard level of performance. Effective
communication skills helps to resolve the conflict by find out major barriers of dispute among
organisational workers. Conversation quality assist to build positive relation between top an
bottom management of Vodafone. Problem solving ability aid to resolve subordinates queries
regarding their job it also helps to allocation of works on the basis of employee ability.
Coordinating skills help to understand employees expectation form their role within organisation
it assists to know what workers want regarding training, work flexibility (Mason, Williams and
Cranmer, 2009). In the present context retain skilled personal is major objective of the Vodafone.
Organisation want to prevent turnover those who have good knowledge to machinery equipments
to reduce the cost of business operations. Technically advance personal plays crucial role to
resolve the customer queries in telecommunication sector. Coordinating skill helps to increase
the satisfaction level of worker through through create cooperative attitude which assist to
enhance motivation of them toward group work it is beneficial for the organisation as well as
subordinate growth. HRM knowledge helps me to keep happy employee that aid in increase
overall productivity of them along with greater efficiency to achieve sustainable growth together
with higher market-share of Vodafone in telecommunication sector through defeating
competition.

1.3 Recommendations for improvement
There are various area in which I need to improvement. The coordination and
communication skills are good which help me to create positive relation with employees along
with reduce their turnover by keeping motivate them toward task within company (Raybould and
Sheedy, 2005). Quality of allocation helps to divide the company work among subordinates on
the basis of their potential and knowledge that assist increase positive work-culture at Vodafone
which help to accomplish the determined goals and objectives with high efficiency. Along with
these skills I need to improvement in decision-making, time management and leadership quality.
To influence employee is crucial to guide them in right way through provide essential
suggestions. Leader role is inspire followers towards assigned task which helps to increase their
productivity. Effective decision making skills assist to determine the objectives according the
situation. For example leader set the target is to increase company's sales by 10 percent in
following 3 months. Pre-knowledge about mission aid motivate workers to put their extra effort
to enhance sales revenue. Time management skills is crucial it is help to recognise time limit for
particular task regarding importance of it. I can use numbers of theories and models to enhance
the above mentioned skills which assist me to achieve goals and objectives of organisation as
well as my own target. Thus proper training program aid in converting weakness into strength
that is beneficial for both company also me.
1.4 Motivational techniques can be used to improve quality of performance
The role of motivation is crucial in each and every business organisation to achieve
sustainable growth by satisfy the need of targeted customers. Highly motivated employees
perform their role with greater productivity also efficiency. In the present context moral of
worker is important to Vodafone for fulfil demand of customer in competitive market. Positive
attitude assist to create healthy work-culture within company (Wilton, 2011). To encourage staff
members manager of organisation can use financial and non-financial reward system. Provide
incentive, bonus as reward to team or particular employee aid in create positive competition
among them. They will motivate toward their task to gain own development. Highly motivated
employee assist to business manager to manage company activities with superior grip. They
provide essential suggestion to him how team can perform better by using specific technique in
daily routine operations of company. Hygiene and Maslow's need theories aid in increase moral
of workers toward assigned task within enterprise. In the above stated scenario positive thinking

of employees that encourage them to put ideas to promote organisational product and service.
For example high moral of marketing executive helps to making better promotional strategy
through own experience by interaction with customers.
TASK 2
2.1 Solution to work based solution
The role of manager is important to develop appropriate plan to overcome on adverse
situation. It is the duty of business officer to take initiative step to identified the problem of the
company also make effective plan to remove it to achieve short and long term mission of
organisation (Wickramasinghe and Perera, 2010). In the above context many issues are affecting
corporation operations to satisfy the demand of customer. The major problem is lack of skilled
employees at there. Inadequate human resource direct impact on growth and market-share of
company. To solve worker shortage obstacle manager need use recruitment and selection
program to appoint suitable candidates to fill vacant post in firm. Provides training program to
develop skills for specific role to enhance their performance to achieve organisational target. As
HR coordinate it is essential to identified those employees who require development program to
perform their duties with high efficiency. Proper training helps to increase the potential of new
employees along with they can coordinate to other staff member which assist to meet business
goals and objectives of Vodafone.
2.2 Communication varieties
Communication play vital role in success of each and every business organisation. It is
process in which two people share their own view or opinion to create mutual understanding to
fulfil specific purpose (Williams, 2005). In the above scenario of employees relation is direct
relate with communication. There are number of types of information flow process that are
described as per under;
Oral communication: It is form in which sender and receiver exchange of information by word
mouth. It provides quick response from receiver.
Written communication: Conversation in written from.
Gesture communication: Exchange information through body sign.
In the above context the manager of Vodafone used written form of communication. It
helps to create better understanding among employees through provide essential information of

top management to bottom. It is two-way process in that higher authority send order to staff
member and take their suggestion to develop suitable strategies for business. In specific situation
oral communication used by managing department (Zaharim and et.al., 2009). The information
exchange process of company is suitable which helps to create mutual understanding within
organisation that assist to achieve goals and objectives of firm.
2.3 Effective time management strategies
Time management is important in accomplish the target of company. It provides essential
information to manage the work of organisation and also assist to fulfil the demand of customers.
Swiss chess and Pickle jar theory help to manage the work time. The concept of Pickle Jar model
focus on the importance of task to fulfil within deadline by optimum utilisation of company
resources. Manager of firm can increase the efficiency workers towards the task along with he
can maintain balance between demand of service from customer side. Thus business officer can
use the above model to enhance the productivity empolyees by provides deadline for their duties
at workplace (Rosenberg, Heimler and Morote, 2012).
3.1Role of team member to achieve goals and objectives
Team defines as the number of people formed in a group to achieve the goals and
objectives of the organisation. Effective unit helps to increase efficiency along with it assist to
enhance the moral of employees through develop coordination among them. The are various
duties which completed by each member of team that are described as per under;
Investigate resource: Leader of team or manager assign this responsibilities to those who have
appropriate knowledge to allocating resource to achieve productivity. Effectively division of
company wealth helps group to maintain quality of product and services through investigation of
assets (Sheldon and Thornthwaite, 2005).
Cooperation: It helps to create better work-culture to perform given role to accomplish the target
of organisation. In this context of Vodafone manager of firm allot the work each member of
group accordingly their skills which assist to complete entire task within deadline. Effective
coordination aid in efficiency of team.
Monitor-evaluator: Review of group members performance help to increase the quality of
product and service of company. Manager of organisation allot this duties who having better
knowledge to judging the achievement of workers. Proper monitoring aids to provide essential
suggestions to worker who is need to increase their productivity (Bakar and Hanafi, 2007).

Planner: Creativeness and innovative thinking worker play this role to fulfil the long and short
term vision of enterprise. To achieve overall productivity effective planning is essential.
3.2 Team dynamic
In the present business environment the team play vital role to accomplish organisational
mission. Dynamic of group can be analysed through focus on achieve goal and objectives of
team. The following stage help to understand the energetic of line. These four stage are described
as per under;
Forming: It is primary stage of team formation. In this different attitude people come together to
achieve common goals and objectives of group in effective manner (Martin, West and Bill,
2008). In the above stated scenario all the member of squad behave positive to each other as well
as mutual understanding about the given task which help to fulfil their duties in allotted time.
Storming: The next is called as the storming. Due different nature and attitude may become the
reason of conflict within an organisation that affect the productivity of employee. The role of
manager is crucial to resolve the dispute of top and bottom management through develop an
good communication structure that assist increase the effectiveness of firm to accomplish long
and short term vision.
Norming: The further stage is norming in which manager can increase the efficiency of team
members through follow necessary rules of business operations of organisation (Stoner and
Milner., 2010). In the present scenario leader can provide suitable work-culture to worker
through solving their issues regarding the task. It aids in accomplish group goals and increase
overall productivity of team.
Performing: The next steps known as the Performing in this manager implement the execution
plan and take suitable decision to achieve team goals through monitoring each member
performance in fulfilment of whole task.
3.3 Alternative ways to complete tasks and achieve team goals
The following aspects help to achieve task of team and improve efficiency of group. To
achieve goals of company. Manager of Vodafone can use motivation theory to influenced the
behaviour of member to complete their task within given time by client (Baker and Henson,
2010). Reward to workers on their achievement help to motivate them which assist to encourage
them toward work along with create interest for assigned task. Effective communication
structure aids to understand their value in team which enhance moral that stimulate them to put

best effort to improve productivity during deliver qualitative customer service to clients which
lead accomplish predetermined goal and objectives of organisation. Leadership helps motivate
team member to perform their role within deadline of customer. To increase potential of worker
democratic leadership approaches assist to encourage them toward their duties within firm. The
above tools can use to improvement of team effectiveness to accomplish short and long term
motives of company.
TASK 3
4.1 Tools and methods for developing solutions to problem
Vodafone facing number of problem in its business function such as the poor
communication between top and bottom management, untrained employee, higher turnover of
workers. Poor communication affect the commercial operations of Vodafone due to this they
suffer high cost of production and more spent on marketing activities of company (Wye and Lim,
2009). The following strategies tools helps overcome on specific adverse situation.
Training and development: To avoid the negative aspect manager can design suitable program to
deliver effective training to new and existing worker to understand the importance of
conversation. It helps to create awareness about communication which assist to create
cooperation between higher and bottom management through getting their order along with
provide essential suggestion about the business operation. Training aids in increase the skills of
employees together with it assist to motivate them to perform their role with efficiency.
Review of communication structure: study of system helps understand the major reason of failure
(Saunders and Zuzel, 2010). It assist to develop appropriate back-plan to build the relationship
between top and bottom management which contribute in achieving goals and objectives of
company. In the present scenario Vodafone can use better channel of communication along with
provide essential guideline to each workers to response of message as soon as possible to take
better decision business.
4.2 Develop an appropriate strategy for resolving a particular problem
The following strategies can be used by the Vodafone to avoid adverse situation of
company.
Identified the need of training: It helps to recognise the need of workers. In the present scenario
manager find subordinate not showing interest to exchange the message. The reason of it new

personal hesitate to tell their issue. The major objectives of development program is increase the
motivation and communication skills of worker to perform their role with high efficiency
(Lowden and et.al., 20118).
Comply organisational goals with individual: It helps to encourage employees toward the assign
duties within the organisation. When management set business target by consider the employees
interest so they stimulate to perform better to meet company's target through high productivity.
Develop training plan: The next stage is to design a plan to increase the suitability of
communication structure of company. After the analysed the need of employee and comply their
interest with organisational goals which helps to increase their motivation.
Management support: The role of higher authority is important to overcome on adverse situation.
In the above scenario administration of Vodafone deeply support the developmental program to
increase the communication skill of employees which aid to achieve goals and objectives of
company (Mott, Noor and Aziz, 2006).
Implementation of strategies: Ultimate stage is applied the plan into actual from to provide
training to need workers to accomplish the long and short term vision with high efficiency
through enhance the skills of employees.
4.3 Potential impact on the business of implementing the strategy.
After the implementation of the strategy following impact are described as below:
Enhance communication skills: The skills of communication of employee is enhanced which
help to motivate them toward their role and responsibilities within the organisation.
Implementation of the effective procedures of information exchange its assist eliminated
negative barriers which influenced prior.
Build relationship: The understanding among the workers which help to company to enhanced
its profit along with market-share through increase in sales revenue of enterprise products and
satisfy the need of consumers (Martin and et.al., 2008).
Enhance positive work-culture: The above strategy motivated to workers to behave positive with
co-worker that assist to encourage team work that helps to organisation to achieve business goals
and objectives through greater efficiency.
Reduction in cost of production: Adopted of the above strategy the cost of production is reduce
which assist to increase the sales revenue of company along with company can captured the huge
market-share.

Enhance the problem solving skills: The training program increased the problem solving skills of
the workers. It helps to company to achieve goals and objectives through enhance productivity of
workers. This quality of subordinates can solve the queries of customer which assist to create the
interest of buyer to purchase the organisational production (Wye and Lim, 2009).
After the implementation of the strategy the above impact occurs that helps company to
achieve business objectives with high efficiency.
CONCLUSION
The above given report is having focus on employability skills in the Vodafone company.
They are focusing on to those peoples who are having the skills which can supports the company
to attain their organisational goals. The management and HR department want to increase the
company's level and attain their targets so now they are giving proper trainings and motivation to
their employees, this part is having discussed in the above given report. Company is having their
different departments and they have their team members and their managers which are
responsible to achieve their shared goals in the given time period.

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