Leadership and Management for Service Industries: Wa-Pila Hotel Report

This report provides an analysis of the internal and external factors influencing management styles and organizational structures within Wa-Pila Hotel. The internal factors discussed include the impact of owners and employees, considering technological changes and their influence on management approaches. External factors, such as globalization and technology, are examined for their effects on management styles, highlighting the need for adaptation and change. The report further investigates how internal factors, such as organizational size and growth, and external factors, including technological advancements and competition, affect the hotel's structure. Additionally, it explores the characteristics of an effective manager, emphasizing communication and experience, alongside the qualities of multi-generational leaders in fostering coordination and a positive work environment. The report concludes by providing an overview of how these factors interact to shape the hotel's management practices.

“Leadership and Management for
Service Industries”.
P4) Internal and External Factors Influencing Management Styles and Structures in Wa-Pila
Hotel
The discussion of the internal factors impacting upon the management styles have provided
as under:
Owners: These can be defined as the people who have their direct interest in the organisation
as their money is invested in the organisation. So the changes in the technology will lead to
changes in the rules and regulations of the company and hence, is impacted by the internal
factors.
Employees: These are the persons who work in the organisation and get wages or work done
by them. So due to the technological changes, these can impact upon the management styles
of company as there will be some employees who will easily accept the changes in the
working but some employees may prove to be rigid and they will not accept the changes. Due
to this situations, the management style will be impacted as they have to make the employees
to adopt those changes whether through rewards or schemes or making hire of new
employees.
External Factors Impacting Upon the Management Styles:
The discussion of the external factors impacting upon the management styles of Wa-
Pila Hotel has been discussed as under:
Globalisation: It impacts upon the management styles of an organisation such as Wa-Pila
Hotel. It because during the process of globalisation, the organisation comes into contact with
the new environment and culture which impacts upon of the organisation and in accordance
to the situation and the environment, the organisation makes changes in the management
styles which they have adopted.
Technology: In different countries the way of working is different from one another place, so
the working of an organisation and the management style is also impacted by the use of
technology also. For example, the technology used for room locks in UK and in Japan are not
the same. In order to expand the business from UK to Japan, the business needs to make use
of that technology in case it is advance from their technology in order to survive in the
market

So for motivating employees to learn about the new technology, it is important to implement
changes in the management styles of the organisation.
Internal Factors Impacting Upon Structure of Wa-Pila Hotel: The discussion of the
internal factors impacting upon the structure of Wa-Pila Hotel has been provided as under:
The structure of an organisation is directly connected with the size of the organisation.
As the size of the business will grow, then it will directly impact upon the structure of
business in the form of formalisation, standardisation and specialisation of workers in the
tasks they are provided with. So this will impact upon the structure of the organisation as
well.
With the growth and expansion of the business, it will lead to increase in the size of
the organisation as the objectives and strategies of the organisation will also take form of
wider extent.
External Factors Impacting Upon the Structure of Wa-Pila Hotel: The discussion of the
external factors impacting upon the structure of an organisation is provided as under:

With the increased use of technology in the working of an organisation, it will directly
impact upon the workforce of an organisation as most of the work is been done by the
machines so the structure of the organisation will be impacted by this external factor.
Competition will impact upon the structure of the organisation as in case the
competitors are offering high salaries to other employees of other organisation than in this
case. The employees will leave the company and the size will be impacted.
Characteristic of Effective Manager: Communication: In case of technological changes,
the manager will do good communication with their employees so that they could understand
about the changes easily and this will make them to learn easily about the changes.
Experience: The manager will make use of their own experience which they have acquired
during the period how they influence people in the positive way. As in case of technological
changes, experience of managers helps a lot in changing the mind-set of employees.
Characteristics of Multi-Generational Leaders:
The Multi-Generational Leadership have high power to influence the employees in the
organisation such as the people of two different generations by considering the mind-set and
thinking of both types of employees.
These leaders work for proper coordination of different employees of different generations
for the efficient working of the organisation and good organisational environment