Restaurant Staffing: A Step-by-Step Hiring Process

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JOB APPLICATION PACK

TABLE OF CONTENTS
Job application pack....................................................................................................................................1
1. Job specification or description for waiter/waitress position..............................................................1
2. Interview questions..............................................................................................................................2
3. Interview notes on criteria of selection................................................................................................3
4. Justified decision of selecting the one candidate.................................................................................4
5. Job offer letter......................................................................................................................................4

Job application pack
1. Job specification or description for waiter/waitress position
The waiter/waitress will receive the orders and serve beverages and food to the customers in the
restaurant. Waiter should always remain conscious about the satisfaction of the customers to give the
perfect experience of service. They also have to ensure that the food and beverages quality shall be high
for the customers. The responsibilities and duties involve but it is not constraint to offering services to
the customers in the friendly manner with managing the clean or safe environment. The customers shall
be welcomed with the feel, comfort and well attended at every time in the restaurant.
Responsibilities
 Offering effective service experience to the visitors in restaurant
 Guest shall feel their importance and ensuring that the hot food and cold beverages are served
 Managing the time standards for delivery and offer them in the accommodating way
 Sees for the manner to consolidate services and rise the table turns
 Offer positive sales advisory approach for the customer guidance
 Shall aware about the beer, wine, liquor and retail offering
 Offering menu, answering the questions and offering suggestions related to beverage and food
 Eliminating the waste and manages the cost
 Giving responsible services with context in alcoholic beverages
 Make proper use of policies and procedures in relation to cash handling
 Reporting on time with proper uniform
Requirements
 Should have clear communication written and verbal both
 Should able to carry the beverages and food along with maintaining team environment
 Should be of the age for serving alcoholic beverages
 Consolidate and interaction on all the tables within their job
 Responsible to handle the cash and should have physical capabilities to conduct the job
description functions
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 Should have certification and licenses as required by Alcoholic beverage commission statues and
local health department
 One year experience as food serving in hotel or restaurant
 Capability to communicate and comprehend using polite English
 Any related service orientation shall be taken
 High school diploma or equivalent degree of the preferred college
Waiter/waitress skills and proficiencies
 Verbal communication, persistency, basic math, customer service
 Conflict resolving, team working, sell to customer wants
 High enthusiasm, guest relationships, thoroughness
 Stamina, physical strength, professionalism
2. Interview questions
1. Being the waiter/waitress, it is important to manage the health and safety at the restaurant workplace,
how will you keep you and your colleagues, safe at restaurant?
2. What is your strongest strength and weakness?
3. What is your best part for being the waiter/ waitress?
4. What are few of the food trends that you have seen?
5. How will you remain organized in taking orders and rate you up-selling skills as well?
6. How is your customer experience services and how it relates to your position in restaurant?
7. What wines will you generally recommend to the customers?
8. What will you do if your customer making efforts to combine special offers that cannot be combines?
9. How did you handle it when recalling the time with team member who was not doing their work on
part?
10. What is your experience on tip sharing?
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3. Interview notes on criteria of selection
The below mentioned selection criteria will help in making the interview notes and identifying the
appropriate candidate:
 Communication skills
 Experience in the same field
 Educational background
 Restaurant and hotel knowledge
 Language knowledge
 Physical personality and appearance
 Attentiveness and cleanliness
 Age criterion
 Attitude and miscellaneous
On the basis of the mentioned selection criteria of the waiter/waitress the interview notes will be
prepared. The documentary notes will be prepared for four candidates.
Candidates/selection criteria Communication
skills, Experience in
the same field
, Educational
background
Restaurant and hotel
knowledge, Language
knowledge, Physical
personality and
appearance
Attentiveness and
cleanliness, Age
criterion, Attitude
and miscellaneous
Candidate 1 Yes No Yes
Candidate 2 Yes Yes Yes
Candidate 3 Yes Yes No
Candidate 4 No Yes Yes
The above table will be considered as the interview notes of the 4 candidates based on the selection
criteria points. The mentioned points meet the interview objectives of the interview which is selecting
the most appropriate candidate at the vacant position of the waiter/ waitress. Further, decision making
will be done by the interview panel of the restaurant organization.
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4. Justified decision of selecting the one candidate
The candidate 2 will be selected as this candidate meets all the selection criteria of the organization for
being the waiter. This candidate possesses all the necessary skills and capabilities. The decision making
is presented below for 2nd candidate:
Communication skills, Experience in the same field and Educational background
 This candidate has both verbal and written communication
 He/ she has experience of 2 years in the field of being the waiter
 He/ she is qualified from high school and has diploma also in hotel/restaurant management
Restaurant and hotel knowledge, Language knowledge and Physical personality and appearance
 The 2nd candidate has very good knowledge about the restaurant line on how to deal the customer
as he/she has worked previously also in the same field
 As communication is stronger, he or she has complete knowledge about all the relevant
languages and especially affluent in English which is mainly needed in the restaurant line
 Having good body language, attractive personality that can impress the guest through his/ her
appearances
Attentiveness and cleanliness, Age criterion and Attitude and miscellaneous
 The candidate seems to be very active and through his/her personality the cleanliness is reflected.
Further, by the interview panel a proper test was conducted on cleanliness and attentiveness. This
candidate passes the entire practical criterion.
 The candidate was above 18 years which is mandatory for the candidate for applying the job of
being the waiter.
 The positive and friendly attitude was shown in her/ his voice which reflects that he or she was
with full confidence and enthusiasm to work for the restaurant and serving to the guest at their
best.
Hence, it can be said that candidate 2 meets all the selection criteria of restaurant.
5. Job offer letter
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Name …
Addresses…
Date…
Dear Candidate 2,
We are pleased to inform you that you are selected to the work for ABC restaurant comes in food & beverage
department as waitress/ waiter responsible for following:
Job duties and responsibilities
Performing activities of room dining, receiving the customer on tables, advices on food dishes and wines.
Contract includes
Reporting: You will be reporting to Captain waiter
Basic salary: £8 per hour
Working hours: You will be working from 10 AM to 7 PM
Vacations: You will get the vacations as per the hospitality industry and government laws of the country in which
restaurant are operating.
Compensation and benefits: On your position the compensation and benefits dental care, health care, conveyance,
group insurance etc.
We are very much delighted to send you this offer for approval and signed from you in respect to start the job
from 2nd May, 2019
We are looking forward to join our organization in respect of working with you
Sincerely,
HR Manager Restaurant
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