Waiters on Call-Delivery Information Management System Design Report

This report provides a comprehensive analysis of the Waiters on Call delivery information management system. It begins with an introduction to system design, outlining its purpose, scope, constraints, and assumptions. The report then delves into object-oriented design, covering system analysis and architecture, including customer order privacy, order processing, and customer data protection. A significant portion of the report is dedicated to database design, emphasizing the importance of database security, data organization, and access control through password authentication. The implementation and acquisition of the system are also discussed, including training for system administrators and users. Finally, the report explores project management aspects, highlighting the hierarchical structure and collaborative approach used in the system's development, referencing relevant modeling diagrams and sources.

Running head: Waiters on Call-Delivery Information Management System 1
Waiters on Call-Delivery Information Management System
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Waiters on Call-Delivery Information Management System 2
STATEMENT OF WORK WAITERS ON CALL-DELIVERY INFORMATION
MANAGEMENT SYSTEM
1.0 System Design
1.1 Introduction
System design is a systematic way of defining the planning, unit, interfaces, and data for a
system to meet particular requirements (Van Gigch 2013). It is the process of defining system
elements and components to create a coherent and a desired system. System design may take
different approaches when developing the system; the methodology can be that of bottom-up or
top-down approach. The structure of the system should explain the functional, temporal,
behavioral and specific desirable appearance as per the users need (Wasson 2015).
1.2 Purpose and scope
The purpose of the system will be to offer online order and delivery of food from restaurant to
the customers. The system will keep the orders and delivery records for analysis and help the
hoteliers make appropriate decisions pertaining to quantity and quality of food preparation and
services.
1.3 System constraints and assumptions
The fact that the system will operate online makes it selective, some clients may not be in a
position to be online to make an order. Another constraint is that, people who are far may not get
the services in time. The assumption in the system is that, each of our customers will have
internet access in order to make orders.

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2.0 Object oriented design
This is the conceptual model that enables programmers ensure system development is flowing
(Kopec 2014). In Object oriented design phase, there is system analysis and system architecture.
System analysis helps in proper studying of activities in order to identify procedures for
achieving efficient operations. System architecture on the other hand defines the behavior and
structure of the system.
2.2 System analysis
Waiters on Call Meal-Delivery system will encompass the privacy of the customer’s order,
responding to all orders, protection of the customers’ information and residences and generation
of weekly report to the restaurants for good decision making. Once a customer has placed an
order, the system administrator will confirm the order to the customer and then direct the order to
the restaurants for packaging, after packaging, the driver will ferry the food to the specified
residences. Orders made in the system will be served on the basis of the near the destination the
first to be served.
2.3 System architecture
When an inappropriate order is made in the system, the system administrator will respond to the
customer appropriately, if the order is made by more than one customer from diverse localities,
then the administrator will advise the restaurants to start offering the afore-ordered food. The
system will be designed so that, frequent customers create an account in the system so that they
are served on discounted rates.

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3.0 Database, controls and security
A database is a collection of information organized for easy and efficient access, update and
management. Database security is vital in any organization and should be treated with utmost
faith for better analysis and information confidentiality (Chandrashekhar 2015). Information in a
database should be organized properly and can get expanded, updated or deleted with ease upon
authentication.
The system Waiters on Call-Delivery will have a database where bio data of customers and
orders get stored. Information in the database captured from customers will include; name of the
customer, identification number, age, location of the customer and the unique number assigned
to the customer by the system. The unique number will be used on tracking the customers’
loyalty for possible application of discount rates on his/her orders. The database will be updated
by the customer on basis of orders delivered and paid or unpaid orders. Once the week is over,
this orders information in the database are emptied to the restaurants for analysis. On the issue of
security of data stored, the system will allow database access only through password
authentication.
4.0 Systems implementation and acquisition
System implementation is the procedure explaining how the system should be built and
operationalized (Trafialek 2017). After completing developing the system; implementation stage
comes in. when operationalizing waiters on Call-Delivery system, the system administrator will
be trained on how to handle and store data in the system, how to update, delete or add
functionalities to the system and ensuring confidentiality of customers’ orders. Users who

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previous used the manual orders will be called and get training on how to use the online system
to give orders. The system will require a computer with internet access to run on.
The system will require periodical maintenance in order to ensure smooth running of the system
throughout.
5.0 Project management
Project management is the application of techniques, knowledge, skills and tools to projects
activities in order to reach the project goal (Nicholas 2017). The management of the project
Waiters on Call-Delivery system has been transformational and up to the task. Project
management is essential especially on system development since coming up with a system needs
directives and a consultation point. It is through proper project management that most projects
achieve their purpose. The management of this project has been hierarchical with group leaders
and departmental heads cooperating to give suggestions to the manager.
Modeling Diagrams
The modeling diagrams have been attached
References

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Chandrashekhar, AM,AM,ASTARN, 2015, 'Analysis of Security Threats to Database Storage
Systems', International Journal of Advanced research in data mining and Cloud computing, vol
3(5).
Kopec, D, 2014, 'Object-Oriented Design', In Dart for Absolute Beginners, pp. pp. 147-167.
Nicholas, JMASH, 2017, 'Project management for engineering business and technology', Taylor
& Francis.
Trafialek, J,TJ,KWAKW, 2017, 'Implementation and functioning of HACCP principles in
certified and non-certified food business: A preliminary study.', British Food Journal, vol
119(4), pp. pp. 710-728.
Van Gigch, JP, 2013, System design modelling and metamodeling, Springer Science & Business
Media.
Wasson, CS, 2015, System engineering analysis, design and development: Concepts, principles,
and practices, John Wiley & Sons.
Burke, R., 2013. Project management: planning and control techniques. New Jersey, USA.