Organisational Behaviour Analysis: Waitrose Report and Findings

This report provides an analysis of Waitrose's organisational behaviour, exploring key aspects such as organisational culture, communication models, and motivation theories. The report begins with an introduction and then delves into the theories of organisational culture, including power culture, role culture, task culture, and person culture, along with Hofstede's cultural dimensions theory. It then examines different communication models like the linear, interactional, and transactional models, followed by a discussion on motivation theories such as Maslow's needs hierarchy and Vroom's expectancy theory. The report also includes a questionnaire-based analysis of Waitrose's employees' perceptions of the company's culture and motivational strategies. Finally, the report concludes that managing organisational behaviour is crucial for success in the competitive business world and suggests implementing management strategies based on various management theories. The report references relevant academic sources to support its findings.

Organisational Behaviour

Table of Content
• Introduction
• Theories of organization culture
• Models of communication
• Theories of motivation
• Questionnaire
• Conclusion
• References

Introduction
• Organisation behaviours is related to the study and management of
employees nature , mangers behaviour, directors behaviour. So that
company can measure and mange the behavioural changes if require.
Because behavioural defines the performance capabilities of human
resources (Bal-Taştan, 2018). Waitrose is the British retailer company
selling groceries, known for its fresh product and largest employee's.

Theories of organisational culture in context to Waitrose
• Culture is the part of work environment which has to be mange in well organized
manner, it involves the behavioural of individual for each other that how they treat,
meat and
• Types of organisation culture
• Power culture
• Role culture
• Task culture
• Person culture

Cont.….
• Hofsted's culture dimension theory: This is the framework use to analyse the cross culture
communication. This tool is given by Geert Hofstede to analyse and compare the cultural system of
different country's, objective is to evaluate that in how many ways this smiler business is done in the
multiple country's of the world
• Power of distance index
• Individualism Vs collectivism
• Masculinity Vs. Femininity

Cont.…
• Uncertainty Avoidance index:
• Long term Orientation Vs. Short Term Normative Orientation:
• Indulgence Vs. Restraint

Theories/models of communication in context to Waitrose
• Communication is a process of making, interpretation and negotiating. It can be verbal,
textual or non-verbal. It is a process where people use symbols to create and interpret
meaning
• Models of communication:
• Linear model:
• Interactional model
• Transactional model

Theories of motivation
• Maslow's needs hierarchy: According to Maslow's individual get self
motivated for the fulfilment of their needs. And he has divided those
needs into five stages on the basis of needs priority
• Vroom expectancy theory: Vroom analyses that the behaviour of the
person is depends on their choice in between the multiple alternative of
personal goals in order to increasing pleasure and reducing the problems.
in the individuals live

Questionnaire
• 1) What kind of culture is existing in the company & is it supporting
you in performing your job roles?
• As per the analysis, it is stated that out of 40 employees, 25 employees
said that there is power culture followed in Waitrose as there are less
authority of employees to take decision and take part in activities
accordingly.

• 2) According to you how company motivates its employees that is
whether through monetary and non-monetary benefits?
• In this question out of 20 staff members were having a view that
company provide both monetary and non monetary benefits in order to
influence its employees such as holiday packages, insurance and so on.

Conclusion
• After the brief study of organisation behavioural above in context to the
Waitrose. It has been concluded that organization behaviour is nature of
human resources at work environment. Management of the organisation
behaviour is necessary in order to get success in the competitive world of
business and this can be done by implementing the management strategy's
according to the guidance of different management theory's.

References
• Bal-Taştan, 2018. The impacts of teacher’s efficacy and motivation on student’s academic
achievement in science education among secondary and high school students. EURASIA
Journal of Mathematics, Science and Technology Education, 14(6), pp.2353-2366.
• Beneke, J., Blampied, S., Dewar, N. and Soriano, L., 2016. The impact of market
orientation and learning orientation on organisational performance. Journal of Research in
Marketing and Entrepreneurship.

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