Walmart Assistant Manager Recruitment and Selection Process Report

Desklib provides past papers and solved assignments for students. This report analyzes Walmart's HR practices for assistant manager recruitment.

Human resource
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Table of Contents
Introduction......................................................................................................................................3
Designing and Analyzing Job:.....................................................................................................4
Job performance standards:.........................................................................................................5
HR Planning, Recruitment:..............................................................................................................7
Selection..........................................................................................................................................8
Orientation program.......................................................................................................................10
Rewards and Recognition..............................................................................................................11
Compensation philosophy.........................................................................................................11
Indirect Compensation...............................................................................................................11
Conclusion.....................................................................................................................................12
Reference.......................................................................................................................................13
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Introduction
Wal-Mart is one of the biggest chains of retailers in UK founded by Sam Walton in 1962; now it
serves their services worldwide. The objective of organization is to buy products in bulk to
consumers and increase profitability and productivity. Wal-Mart is an online retail organisation,
and it operates in various segments on a national and international level. The job position which
is described in this project is Assistant manager of Wal-Mart. It is a management position in
which the role of employee is to resolve the issues or complaints of customers and multitasking.
The location of job is Wal-Mart UK, and a total number of vacancies is 3 and work culture of the
organisation is friendly and comfortable. Company provide bonus on occasions and incentives
on basis of employees performance.
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Designing and Analyzing Job:
Job description of Assistant Manager Profile in Wal-Mart UK:
Wal-Mart organization is looking for an eligible and responsible Assistant Manager which helps
to increase the growth of company and perform other roles like assist store manager if needed.
Applied Candidate should know about the needs of customer and their satisfaction.
Assistant Manager has various responsibilities like hiring employees, provide training to new
employees, and complete the needs and goals of organization. Selected people should have
ability to analyse the behaviour of customers and complete knowledge about the products of
company to fulfil the consumer expectations and achievement of objectives of Wal-Mart
(Workable. 2019).
Selected Candidate has essential marketing and retailing skills with good intelligence and
knowledge. The ability to maintain good interpersonal relationship with other employees,
managers and customer is very useful. Assistant Manager should have ability of problem-solving
and decision making to deal with any critical situation.
The main duty of Assistant Manager is to handle the Wal-Mart store with efficiency and smartly,
and it helps to keep happy and satisfied the loyal customers of organization.
The duties and responsibilities of Assistant Manager are:
1. Assistant Manager should assist the retail manager in making new strategies for attracting
the new customers and stay with old too.
2. Documentation of Wal-Mart stock should be monitored.
3. Assess the progress of an organization once in a week and communicate with the
customers to identify their needs and demands.
4. Handle customer’s complaint and solve their problems smartly.
5. Ensure that all employees follow the policies and ethics of the organization.
6. Comfortably interact with new customers and make an effective relationship with them.
7. Make an example in front of all employees as a store representative.
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The requirements for Assistant Manager Profile are:
1. 6 months experience as a manager in a retail store.
2. Knowledge about customer service and financial principles.
3. Fluent Communication skills.
4. Good interpersonal and mathematical skills.
5. One year of experience in selection and recruiting process.
6. Familiar with MS office and flexible in all rotational shifts.
7. Excellent management skills with leadership and problem-solving ability.
8. Graduate in Business administration or same field, postgraduates, will be preferred.
The remuneration for this designation $ 40,000 per year and bonus.
Working hours of company: 40 hours in a week. Benefits for health insurance, employee
discounts and two paid leave in a month should be given from the organization.
Job performance standards:
In the words of Human Resources (2019) Major Job duty list tell the employees about their work
and performance standards provide staff with defined performance expectations by their duty.
The specific performance standards which are required for this profile are:
 Expressed in term of Quality, Quantity, cost, safety and output.
 Specific indicators of success and Observation.
 Reasonable and meaningful.
 Based on position, not the individual.
The performance assessment method which is used to evaluate the performance is Monthly
Evaluation Test. The organization arranges the evaluation test once in a month which evaluates
the performance of staff and level of their progress. This test is needed to reward each staff for
their good performance in Wal-Mart (Inflexyon. 2019).
The two strategies which are adopted by Wal-Mart to enlarge the profile of Assistant Manager
are:
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1. Expand the duties and responsibilities of Assistant Manager and add more departments
under management department which increase the ability and improve leadership of
manager.
2. Give more powers to increase the cost efficiency and its productivity.
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HR Planning, Recruitment:
The externally focused recruitment strategy is used by employers to attract people with their
skills which are not found at home. It is used to increase the growth of business and expand it in
different areas. The fresh trainees help to achieve the goal of organization with their new skills
and knowledge (Davis. 2019).
The recruitment methods of Assistant Manager are:
 By knowledge: The top-level management assesses the knowledge of candidate which is
required for this designation. Excellence knowledge and essential qualification are major
elements for any job profile.
 By skills: Higher management evaluates the skills of participants which are essential for
Assistant manager like leadership quality, excellent communication skills.
Communication is very important in an organization as it helps manager to interact with
new customers and figure out their needs and demands, good technical skills and manner
of behaving with other staff members of organization etc. The candidates should be
observed by management for identification of their personality. Aptitude and ability test
should be taken by management.
 Personal Interview: In this method, the interviewer asks some interview questions from
participants to know about their family background, past experiences and their accuracy
for work.
These are the recruitment methods which help for recruiting the Assistant Manager profile.
Recruitment methods are used to select the right person for right designation. This process could
be lengthy because it involves a lot steps before recruiting the right candidates. It reduces the
unwanted rush employees, and the authority should always use job benchmark for personality
assessment.
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Selection
Selection procedure: Selection is the next step that is carried out after the procedure of
recruitment. The selection procedure is the important step as the final decision of appointing the
suitable candidate is taken in this step only. The selection procedure adopted by Walmart is a
stepwise process, and each activity in the process is carried important to accomplished
effectively so that a wise decision is taken for the appointment of the assistant manager in the
organization. The procedure is as follows:
(Fig. 1: Selection process)
(Source: Bu author)
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Recruitment
Applications
Priliminary screening interview
Interview
Rreference Check
Appointment and induction

Recruitment: The first step is recruitment. In the recruitment step, suitable candidates are
made aware of the vacant job position in the company. The company can make use of
internal and external sources of recruitment. The external sources used by Walmart are
advertising and employment agencies. HR executives will be carrying out the activity of
recruitment (Torchy & Dany, 2017).
Applications: Then the applications from the interested candidates will be received by the
organization. The HR executives will sort the applications.
Preliminary Screening: Then the candidates will be called for a preliminary interview,
and the candidates will be shortlisted for the final interview round in the organization.
This work will also be carried out the HR executives. This interview will take place by
the face to face communication method
Interview: Then the final interview round will be conducted for the selection of the
candidate. The final interview will be carried out by the human resource manager and the
senior manager. The human resource manager will test the abilities and competencies of
the candidates. The senior manager will assess the overall personality of the candidates.
A face to face interview will be taken.
Questions for the interview:
1. What are your areas of interest?
2. How will you lead your team members?
3. What are your career goals in this organization after five years from now?
Situational Questions:
• If you encounter any differences in the cash balances of the store, what would be your
first step?
• If customer complaints about the services how would you handle their queries?
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Reference Check: The next step is the reference check. The reference given by the
candidates in the resume will be cross-checked and the authenticity of the candidate will
be assessed.
Final selection and induction: After all the above candidates, the last and final step of
the process which is the selection step will be carried out. This decision will be taken by
the branch head after consultation with the senior manager and the human resource
manager. An appointment letter will be given to the selected candidate and contract
containing the terms and conditions of the job will be signed by the candidate. An
induction program will also be conducted for the selected assistant manager.
Orientation program
An orientation program is also called as an induction program that is organized by the
management of an organization to make sure that the employee or the newly selected candidates
get to know about the working environment of the organization. This program is conducted for
making the selected candidate understand the roles and responsibilities that he would have to
carry out in the job (Clarks & Higgs, 2016). The orientation program is necessary to be
conducted by Walmart so that the selected assistant manager can know the senior management
and the subordinates in the organization. The program is also important for the selected
candidate as he would be able to scan the organizational environment in the organization and the
working conditions of the organization. This program will also help the selected assistant
manager to know about his duties and responsibilities that he would have to carry out as an
assistant manager. The induction and orientation program will also help the management to train
the candidate about the skills and competencies required for the job of an assistant manager at
Walmart. The candidate will be developed in this program (Bell, et. al., 2017).
Orientation is also a process, and this will also be assessed on some basis. The assessment is
done to check the effectiveness of the orientation program. Walmart will check the effectiveness
of the orientation program by:
 Feedback from the selected candidate Development of the selected assistant manager
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Rewards and Recognition
Rewards and recognitions are the methods of praising the employees for their efforts and good
work. It is crucial for an organization to have planned rewards and recognition programs for the
employees. This motivation technique encourages the employees to work to their full
potentialities in the organization. The rewards and recognition are important to be included in the
compensation strategy of the company so that the employees feel satisfied and contented (Jones,
2017).
Compensation philosophy
The compensation philosophy of Walmart is to have a compensation plan that is in support of the
organizational objectives and goals. The compensation plan will attract and motivate the
competent and qualified candidates to invest their efforts in the achievement of their objectives
and the organizational objectives. The company aims at delivering the best rewards and
recognition to the employees for their satisfaction and motivation as they invest their precious
efforts to accomplish the organizational mission.
Indirect Compensation
Along with the basic salary, it is essential that the employees are provided with some indirect
benefits for their extra efforts that they invest in the organization. The duties and responsibilities
of an assistant manager are intensive, and he must also be awarded some perks and benefits other
than the basic salary. The extra benefits that are provided by Walmart to the selected assistant
manager are the bonuses, paid-leave, health insurances and employee discounts.
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Conclusion
The report concludes that human resource is a very crucial department in an organization. There
are various roles and responsibilities of a human resource manager and the human resource team.
Walmart adopted the recruitment and selection procedure to appoint the assistant manager in the
organization. The company followed the basic steps of recruitment and selection to have the
suitable candidate in the organization. The report provided insights about the sources of
recruitment and the advantages of the recruitment methods. Compensation is also an important
part in an organization and motivates the employees to do their best. The report gave information
about the methods of rewards and recognition in an organization.
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