Walmart: Training Program Evaluation and Recommendations

This report evaluates the training program at Walmart, a global retail giant. It begins by highlighting the importance of a skilled workforce for organizational success and then identifies areas where Walmart's employee performance, particularly in customer service, requires improvement. The report assesses the need for a training management plan, emphasizing the significance of a gap analysis to pinpoint specific areas for training. It identifies key participants for the training program and outlines a detailed plan focusing on employee behavior, customer handling, time management, technological proficiency, and language skills to address the challenges of a diverse workforce. The objectives of the training program are clearly stated, along with the activities and methods to be employed, including product knowledge training, customer behavior simulations, and practical experiences. The report suggests a computer-based training program with behavioral methods for skill development.