TAE40116 Certificate IV Work Based Learning Plan at MTPS

This document presents a Work Based Learning Plan for an administrative role, focusing on Katarina Yeltzin's training at MTPS. The plan outlines learning objectives centered on email handling and client communication, detailing pre-program consultations, job duties, and LLN considerations. It specifies workplace learning pathways, including activities like handling queries and interacting with clients. The plan incorporates assessment methods such as performance reports and goal evaluations. Additionally, it includes logistics, resources, and personnel involved in supporting the learning process, ensuring a structured approach to skill development and performance improvement within the administrative setting. The plan is associated with the TAE40116 Certificate IV in Training and Assessment.

Work Based Learning Plan
General Information
Learner Katarina Yeltzin’s
Trainer MTPS
Date 12th May 2019
Workplace MTPS
Reason for
learning Administrative work
Objectives Handling emails
Learning goals Sending, receiving emails
Learner Information
Date of pre-program
consultation 11th may 2019
Job title Administrative worker
Key duties Receiving emails and sending mails
Learner
characteristic
s
General Coordinating with all the departments
LLN Handling emails
Health
issues
Safe environment
Ventilated premises
Learning
preference
s
Email application
Availabilit
y for
training
Gmail software
Support
needs Internet
Contractual
arrangements
and
responsibiliti
es
Handling queries of the client through email
Work attentively
Work Based Learning PlanVersion No. 1.2 Produced 8 September 2017
© Compliant Learning Resources Page 1

Logistics
Monitoring
progress and
assessing
achievement of
learning goals
Creating email of candidate to assign duties
Use of
workplace
routines to
promote
learning
Handling email queries and receiving calls
Resources Gmail, intercom
WHS risks and
responsibilities
of personnel
involved
Sending email to correct person as wring mail will
affect the data confidentiality
Personnel to
support the
plan
Trainer and administrative head
Personnel to be
informed HR, administrative head, manager
Administrative
requirements
Receiving calls, handling general queries, using Gmail
help guides
Review
processes
Checking the progress by analysing the Gmail queries
handled
Work Based Learning PlanVersion No. 1.2 Produced 8 September 2017
© Compliant Learning Resources Page 2

Workplace Learning Pathway
Internal
Learnin
g
Summar
y &
Duration
Guidance:
Outline
the details
of the
training
you will
conduct.
Dates/
Times 12th may 2019
Outcomes Worked as an administrative head
Location MTPS
Activities
Guidance: Outline the activities to be conducted in
sequence as per its delivery.
Handling actual queries
Receiving client calls
liaising with the team members
Assessmen
t Performance report
Personnel Trainer
Externa
l
Learnin
g
Summar
y &
Duration
Guidance:
Outline
the details
of the
external
learning
you
arranged.
Dates/
Times 12th may 2019
Outcomes Promotion
Location MTPS
Activities
Guidance: Outline the activities to be conducted in
sequence as per its delivery.
Interacting with client
Meeting targets
Performance goals
Assessmen
t Performance goals
Personnel Administrative head
Work Based Learning PlanVersion No. 1.2 Produced 8 September 2017
© Compliant Learning Resources Page 3