MIS701: Business Requirements Analysis of WEASSURE ERP System

This report presents a business requirements analysis for WEASSURE, an Australian insurance company, focusing on the implementation of an Enterprise Resource Planning (ERP) system. It begins with an introduction to the company's needs and proposed technology, emphasizing the benefits of an ERP system with big data analytics. The report identifies key stakeholders, including customers, managers, product managers, marketing managers, sales personnel, and external partners, detailing their specific needs and the advantages they would gain from the new system. It then explores approaches for collecting and eliciting requirements, specifically brainstorming and participant observation, weighing the benefits and disadvantages of each. A SWOT analysis is provided, outlining WEASSURE's strengths, weaknesses, opportunities, and threats. The report includes a stakeholder analysis, user needs, use case and sequence diagrams, a domain model class diagram, BPMN, business analytics proposals, user stories and their evaluation. The report concludes with a recommendation for a data collection and requirement elicitation tool.

Business Requirements Analysis Assignment 4
Proposed approach to requirements elicitation
Your student name and ID:
Introduction
The implementation of various technology has helped the business significantly. The weassure company intends to implement
some new technology in their business that could help extensively. The main needs and requirements of the company has
been analysed with the help of modelling of the new system.
Suggested technology
The company can implement ERP system with big data analytics to support its various operations. ERP system will help the
company to cater to the needs of its customers in an efficient as well as effective manner. The data generated from ERP
system can be made use of to determine policies that are appropriate for the customers of the company.
Stakeholders and end users
The stakeholders of the ERP system are as given below:
1. Customers- ERP system will provide various benefits to the customers as the information will be streamlined as well as
centralized. Customers can interact with the company in a better way for this system. It will help the customers to search for
new services. ERP will provide end-to-end tracking enhancing customer interaction.
2. Manager- By making use of the ERP system, the manager can enhance customer experience that in turn will lead to
improved top-line. The system will being in reductions in the overall costs of various operations leading to improvisations in the
bottom line. Business reporting of WEASSURE will get improved leading to enhanced governance. The innovative portfolios will
support the brand name of the company.
3. Product managers- Marketing time will be reduced and the product managers will have a lot of time to bundle or unbundle
services of the company. They can easily make a comparison between the various services of the company.
4. Marketing managers- The Company wants to give the provision to its customers to request for a health insurance at their
website thus in this case ERP can help the marketing managers to segment customers on basis of distinct parameters.
Marketing budgets can be tracked easily by the help of ERP system and will help in campaign management as well.
5. Sales personnel- Incorporation of this system will make navigation easy along with mistake proofing, warnings and pop-up
messages.
6. External partners- The partners will get the facility of self-care functionality and can share among themselves various
opportunities. There will accuracy in calculations along with fast disbursement of incentives.
Approaches for collecting and eliciting the requirements
The approaches that can be made use of for collecting and eliciting requirements are brainstorming and participant
observation. Brainstorming is considered as a good technique that helps in accomplishing various business analysis activities.
WEASSURE can apply this technique to get the divergent views of its employees and other important stakeholders. This
technique will help in driving variety of ideas to adopt the new technology. The requirements for the new ERP system can be
well understood from the view point of different personnel thus providing a wide range of ideas. The main aim of elicitation of
requirements is ensuring that the stakeholders have a clear idea about the complex requisites of the new system which can be
aided by brainstorming.
Participant observation can be used by WEASSURE to collect and elicit the requirements of the new technology. The
observations of the key stakeholders can be considered and these should be supported by stated objectives. The data
collected should be relevant and must not disgrace from the main topic of adopting new ERP system. This will help in
monitoring the ongoing process in the company and bring in improvisations in the process related to adoption of the new ERP
system. This will help in get a better understanding of the new system to be implemented.
Benefits and issues
Every procedure has some positive and some negative aspects. In this section the positive and negative aspects of using
brainstorming and participant observation for collection and elicitation of data will be considered.
The benefits that the company can get by using brainstorming are as given below:
1. Outside input- Ideas can be proposed in a free manner by making use of brainstorming. There will be various different ideas
and from these the most effective ones can be selected.
2. Idea building- Sharing of different ideas and getting to know the perspectives of others in case of implementation of the new
ERP system can help in the project.
3. Breaks stereotype routines- This technique will help to get out of monotonous routines revealing a lot about the project and
clarifying the idea of the same.
The disadvantages of brainstorming are as given below:
1. Promotes disputes- It can happen that stakeholders come up with various ideas and get into heated arguments to prove
their point. The discussions can turn violent at times thus affecting the organization as a whole.
2. Not always effective- It relies on different factors such as communication skills of the participants and when the participants
lack in proper knowledge or communication skills it can result in zero outcome.
The advantages of participant observation in collection and elicitation of data are as given below:
1. Lot of ideas- The ideas will be based on the observations of the participants and hence provide a better concept about the
new ERP system to be incorporated.
2. Flexible- This can be said to be more flexible allowing for open mind discussions and also provides practical advantages.
The disadvantages of participant observation are as given below:
1. This can raise ethical difficulties and at the same time provide practical disadvantages.
2. The data collected can be result of biasness that can have a drastic effect on the proceedings of the new ERP system. It can
happen that the stakeholders get too much involved and fascinated by the new technology thus they neglect the negative
aspects of the same.
Recommendation
From the discussion that has been done above, it can be said that brainstorming is a better data collection and requirement
elicitation tool. The ideas put forward during brainstorming sessions are neither criticized nor rejected thus providing effective
solutions. The problem of biasness in participant observation can be overcome by brainstorming. The debate and discussion in
brainstorming can help WEASSURE to come up with various ideas that can support them in implementing the new ERP system.
This will also work environment and enhance the creativity of the staffs.

Business Requirements Analysis Assignment 4

Business Requirements Analysis Assignment 2 – Part D
Your model
SWOT analysis
Strengths:
 Largest insurance service provider of Australia
 Brand image
 Fund base
 Extensive network of agents
Weaknesses
 Culture of the organisation is significantly lacking as the company is presently following
the slow paced work culture
 Poor strategy of advertisement
 Significantly huge number of restrictions
 Labour overheads
Opportunities
 Cybersecurity
 Online services
 Shift from the aspect of protection to the method of prevention
 Significantly huge amount of disposable income
Threats
 With the privatisation of the insurance sector, the company has lost the earlier days
popularity and presently it faces the extensive competition because of the lack of
implementation of technology
 The alteration of the ruling governments has led to the increase of significant issues in
the business
 Lack of technology is affecting the company significantly and it leads to the downfall of
the business
Stakeholder analysis
User needs and the solution requirements
Customers: Customers intends to gain the policies easily from the company.
Manager: manager intends to enhance customer experience that in turn will lead to improved top-line.
Product managers: Reduce the marketing time for all the policies.
Marketing managers: Marketing managers wants to give the provision to its customers to request for a health insurance at
their website
External partners: Intends to execute the calculations along with fast disbursement of incentives
Overall use case diagram
Manager,
Director,
Chief
executive
officer
System
admin,
employee,
marketing
department
suppliers,
customers,
Project
manager
policy
department

Business Requirements Analysis Assignment 2 – Part D
Event flow description
Manager System
1. Manager provides the login
credentials in the system
2. System verifies the provided
credentials and then provides the
homescreen
3. Manager searches for all the
available policies for the customer
4. System displays the list of all the
policies
5. Manager selects one particular
policy
6. System confirms the selection of
policy
7. Manager clicks on the update
button of the policy
8. System provides the updating
screen to the manager
9. Manager enters the new details of
the policy and then clicks on the
confirm button
10. System confirms the new details
after checking the validity of all the
data provided
11. Manager gains the confirmation of
policy update
Sequence diagram

Business Requirements Analysis Assignment 2 – Part D
Domain model class diagram
BPMN

Business Requirements Analysis Assignment 2 – Part D
Business analytics proposals
The analytics of the business intelligence gained from the new system could be executed with the
help of various kinds of tools. Sisense is one of the most popular tool for executing the analytics of
business data. Sisense mainly provides the facility of data discovery, intelligence as well as the
analysis for each users with the help of the embeddable, accessible as well as the scalable
architecture. With the help of the back end powered by the in-chip technology, it permits the analysts
of the company to blend the large datasets from the variety of the sources into the single cohesive
database. On front end, the users could craft any needed visualisations, dashboards as well as the
reports for collaborating as well as the sharing information. Sisense mainly intends to make each user
data significantly fluent with the intuitive workflow. It could effectively connect, blend, mash as well
as analyse all the data in the user-friendly, and the visual framework that could be observed to be
extensively easy for manipulating.
User stories
As the employee of the company, I would like to use the new system for viewing all the details of the
customers and the potential customers for making an effective report for the company manager.
As the employee of the company, I would like to use the new system for view the details of all the
policies that are being provided currently to determine the most preferred policies.
As the employee of the company, I would like to use the new system for providing my attendance
regularly so that accurate data is available for salary purposes.
As the employee of the company, I would like to use the new system for viewing the details of the
remaining time on any policy of the customers for reminding them of the renewal of policy.
As the employee of the company, I would like to use the new system for making any new updates on
the policies and ask for approval of the updates from the system admin.
As the employee of the company, I would like to use the new system for viewing the history of the
deals and the description of the existing sales plans.
As the employee of the company, I would like to use the new system for viewing all the details of the
customers who are either debtors or creditors, the contact data as well as the history of the
collaborative engagement with the company.
As the employee of the company, I would like to use the new system for providing the accurate
control of the financial accounts for the customers as well as the improve the main processes of the
pricing models that are working out among the customers.
Evaluation of user stories
User story 1: As the employee of the company, I would like to use the new system for viewing all
the details of the customers and the potential customers for making an effective report for the
company manager.
Independent: of any external as well as the internal dependencies
Negotiable: flexible scope
Valuable: value is significantly clear for each employee of the company
Estimable: Clear as well as concise explanation
Small: Easily fits within the sprint
Testable: could be easily automated
User story 2: As the employee of the company, I would like to use the new system for view the
details of all the policies that are being provided currently to determine the most preferred policies.
Independent: of any external as well as the internal dependencies

Business Requirements Analysis Assignment 2 – Part D
Negotiable: flexible scope
Valuable: value is significantly clear for each employee of the company
Estimable: Clear as well as concise explanation
Small: Easily fits within the sprint
Testable: could be easily automated
User story 3: As the employee of the company, I would like to use the new system for viewing all
the details of the customers who are either debtors or creditors, the contact data as well as the
history of the collaborative engagement with the company.
Independent: of any external as well as the internal dependencies
Negotiable: flexible scope
Valuable: value is significantly clear for each employee of the company
Estimable: Clear as well as concise explanation
Small: Easily fits within the sprint
Testable: could be easily automated
User story 4: As the employee of the company, I would like to use the new system for providing the
accurate control of the financial accounts for the customers as well as the improve the main
processes of the pricing models that are working out among the customers.
Independent: of any external as well as the internal dependencies
Negotiable: flexible scope
Valuable: value is significantly clear for each employee of the company
Estimable: Clear as well as concise explanation
Small: Easily fits within the sprint
Testable: could be easily automated
Conclusion
From the discussion, it has been concluded that the introduction of the new system along with the big
data analytics would help the company in improving their various business processes. Sisense is one
of the most popular tool for executing the analytics of business data. Sisense mainly provides the
facility of data discovery, intelligence as well as the analysis for each users with the help of the
embeddable, accessible as well as the scalable architecture.
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