Webexpenses: Using Information Systems for Decision-Making Support

This report investigates the use of information systems for decision-making, focusing on Webexpenses, a leading expense and travel management solution. The study examines the company's business, identifies strategic information system (SIS) opportunities, and evaluates their impact on Webexpenses' strategic position. The report delves into the benefits of SIS, such as streamlining invoice processing, reducing costs through process automation, and creating barriers to entry for competitors. It highlights how Webexpenses leverages technologies like OCR and AI to enhance its services, gain a competitive edge, and improve client compliance with cost policies. The analysis also considers the costs, feasibility, and potential risks associated with implementing SIS, offering a comprehensive overview of the strategic advantages and challenges faced by the company in its decision-making processes.

Running head: USING INFORMATION SYSTEMS FOR SUPPORTING DECISION MAKING
Using Information Systems for Supporting Decision Making
(Webexpenses)
Name of the student:
Name of the university:
Author Note

1USING INFORMATION SYSTEMS FOR SUPPORTING DECISION MAKING
Executive summary
The strategic management is considered as an essential and primary area under the process of
decision-making. The environments where a business like expenses make operations are within
unique pressures. This is because of solid competition and various dynamic forces. In this study, the
case of using Information system for supporting decision making for the expense is investigated. For
this, detailed research is done on their business. Moreover, the various types of strategic information
system opportunities are explained here. At last, the different types of SIS opportunities are
demonstrated here, along with the impacts on the strategic position of Webexpenses is discussed in
the report.

2USING INFORMATION SYSTEMS FOR SUPPORTING DECISION MAKING
Table of Contents
Introduction:..........................................................................................................................................3
Research on the company:.....................................................................................................................3
Discussion on identifying the SIS or Strategic Information Systems Opportunities at Webexpenses:.6
Evaluating the opportunities of strategic information system and its effect on Webexpenses’ strategic
position:.................................................................................................................................................9
The degree of competitive advantages:.............................................................................................9
Costs and Feasibility related to implementation of Strategic Information Systems:.......................10
Understanding the risks:..................................................................................................................12
Conclusion:..........................................................................................................................................15
References:..........................................................................................................................................16

3USING INFORMATION SYSTEMS FOR SUPPORTING DECISION MAKING
Introduction:
Strategic management is one of the primary sectors of the process of decision-making. The
surrounding where the company make operations are within unprecedented pressures. This is due to
the stiff competition and dynamic forces. Here, the information technology comprises of an
important role for detecting the modifications of various environmental factors and assess the
massive quantity of information, simulating district scenario, evaluate and aiding business to execute
and formulate various strategies (Hemmatfar, Salehi and Bayat 2010). Further, with the rise of the
latest technologies such as AI, the role is refined further where innovations arrive at the strategic
decisions in an independent way. The strategic information system can support decision-making
tasks and it is a software-based system for decision-makers to compile important data from personal
knowledge, documents, raw data and business models. This is to determine and resolve issues and
then make decisions. The following report evaluates the case of using Information system for
supporting decision making. For this Webexpenses is chosen and research is done on this company.
Next, strategic information system opportunities are identified. At last, the SIS opportunities are
investigated and the effect on the strategic position of the company is analyzed.
Research on the company:
Webexpenses is one of the leading expense and travel management solution. This saves the
business money and time while developing the satisfaction of employees. The expense software lies
at the core of suite digitally that automates the reporting, controls and claims. The OCR receipt,
which is Google powered and Snap a receipt scanner, is able to claims automatically in seconds
through the geld of user-friendly apps (Alamri et al. 2016). As far as corporate travel is concerned,
the business travel tool which is easy-to-use delivers the travel and booking management over the

4USING INFORMATION SYSTEMS FOR SUPPORTING DECISION MAKING
Internet having the AI which is industry-leading. This also involves missed travel recuing. 2-hour
support and no additional fees. Then, there is invoice processing that is useful to automate the
process that accounts payable for eradicating the manual data entry and paper chase entry. Next, one
must accelerate the invoice approvals and achieve higher control with the rise invisibility on the life-
cycle of the supplier invoices. Again, there are business payments. This type of extended element
delivers the reimbursement and transaction platform. Thus, one is able to send, gain and requests the
funds in a secured way with a mouse click over the network that is trusted through more than
100,000 business throughout the world (Irfan et al. 2018). Next, there is expense auditing. This extra
safeguard for the automatic compliance of the expensive software and duplication checks. The
service assures the compliance, decreases overpay, determined the tax credit scopes and eradicated
fraud. Above all, Webexpenses is different as this never overpay the underwhelming, the off-the-
shelf expense management systems. Its proven platform is a market leader. They have processed
more than a billion in cost claiming around seventy nations and under 99% of the client retention.
Again, it is custom and scalable. The solution has configured the particular requisites ad this works
seamlessly with the method and develops with the business (Rezvani, Dong and Khosravi 2017).
Apart from that there is per-user pricing. For this, one must just pay for active users every month. As
active, the users are able to consider the benefits of unlimited submissions with no extra cost.
Regarding in-house supports, there is full support from Australia, US and UK teams. They are
available all day and the accents might alter. Nevertheless, the service stays the same. Further, there
are Agile updates. Here, the client feedback is included in Agile development more than hundred
expense software updates every year that keeps the consistency with the business. Thus it has been
trusted by a business of every size. The processing of the expense report is the faster and slicker
process. This is because it deals with approval limits and queries. There are much less chasing and
checking and entry for completion that has decreased highly (Teubner 2013). Here, the claims are

5USING INFORMATION SYSTEMS FOR SUPPORTING DECISION MAKING
simpler to approve and read or reject managers amending and revisiting allegations that it is simpler
for the employees. The main benefits of the clients from the business of Webexpenses is compliance
with the cost policies and at that the economic regulations. Here, the value included as per the online
support as per the user guides over the Internet and the online videos is also the helpdesk has been
active. The deployment of Webexpenses is actually seamless. It is actually simple and is held out as
the instance as per how one deploy the systems around their business (Pearlson, Saunders and
Galletta 2019).
The Webexpenses is a popular worldwide supplier of expense management software. They
have launched the new product line. Catering to the rise in necessities of the widening base of client,
the business has developed through more thousand per cent from the private acquisition during 2014.
They have introduced the latest travel suite and business spending management tools. This product
suite has been utilized with the flagship of the company’s expensive software. This involves the
audits, payments, invoice processing and travels. The suite of Web expenses is utilized as the stand-
alone product and is bundled for one solution (Hussin, Hashim and Yu 2018). Further, the
Webexpenses Travel has been empowered through innovative usage of AI and delivers effective
travel booking having the travel savings and policy compliance automatically. The invoice
processing delivers the online management capture and the approval of invoices for removing till
90% of the handling of manual invoice (Ibrahim and Naem 2019). The Webexpenses Audit and
Payments could be utilized in tandem having the expense management software. Further, the audit
assures the internal policy compliance and the optimal federal tax deductions as the payment
platform delivers comfortable, secure online employee transactions and employee reimbursements.
These latest additions are reflected on the website of Webexpenses that has recently undergone with
significant transformation for accommodating the newest product lines. Being a privately owned
firm, their clients are at the different benefit that can be adapted quickly for meeting the demands.

6USING INFORMATION SYSTEMS FOR SUPPORTING DECISION MAKING
Having their latest services and the upgraded sites, they are excited to deliver both product
expansion for the present clients and simpler data avenues for the potential users (Kamariotou and
Kitsios 2019). Furthermore, they are seen to be thrilled in introducing the new products for
providing the business everything required for the optimal amount of spend management. This
ultimately enables the staffs to concentrate on the activities while saving costly resource of the
company.
Discussion on identifying the SIS or Strategic Information Systems Opportunities
at Webexpenses:
The criminals have been adopting the rise in sophisticated strategies of tricking the teams of
accounts payable for processing fraudulent invoices. Here, the scammers have been getting better in
spoofing the emails and then mimicking the identities of suppliers who are trusted to generate the
communications and invoices appearing totally authentic. Nonetheless, as the methods of the
criminals evolve, the tools are developed for protecting the business better from threat towards
invoice fraud (Harun and Hashim 2017). The Webexpenses Invoice Processing is a type of cloud-
based solution streamlining and automating the management of supplier invoice for providing the
finance teams through an efficient process for controlling and monitoring payments. The expenses
have been working nearly with the SMEs for refining the methods and generate quick, simple and
totally-integrated task flow. Through eradicating the necessities for data to gain the manual inputs or
transferred that has to empower the financial controllers. There are many risks coming from outdated
invoice processes. There are many ways to fix them that are discussed hereafter. This is the
inefficiency of the conventional manual approach has made the teams of accounts payable
susceptible to these sophisticated formats of the invoice fraud. More invoices that are handled, the
higher is the challenges to be cursory checks that are likely made as vital signs of fraudulent

7USING INFORMATION SYSTEMS FOR SUPPORTING DECISION MAKING
activities stating undetected. Having the invoice processing of Webexpenses, the invoice received
can be scanned automatically (Teubner 2013). With the Webexpenses Invoice Processing, the
invoice that is never received gets automatically scanned. Here, the OCR technology determines the
critical data and then converts to digital formats. The automated checks can verify the legitimacy of
every invoice data starting from purchase owner to the details regarding trusted suppliers. As the
discrepancies are seen, the invoices get flagged for future investigations. The total integration having
the range of the accounting software delivers a quick and fluid method of sharing the invoices data
around the platforms of finances. With decreasing the administrative burdens, the team of account
payable have the tools and time required to carry out entire checking (Rackoff, Wiseman & Ullrich,
1985).
Regarding cost reduction, it is seen that the Internet and Information Technology has been
decreasing the expense of the processes, change of business theme and communication. The
Information Technology has been decreasing cost of distribution, promotion and communication.
Apart from that, the cost reduction at various distribution channels has been enabling Webexpenses
to decrease the expense of inventory. Because of the development of information technology,
Webexpenses has been gaining the strategies of cost leadership by delivering various breakthrough
services. The consumers have been paying the price for the specific quality and searching for smarter
quality with lesser prices and finding between values with less cost. As they provide the service and
product with competitive qualities with minim cost, the consumers have been perceiving values that
must be higher. Here, one of the effective method to raise the share is to lessen the prices and
achieve that with cast reduction and with an economy of scale. The ways of transferring cost-saving
benefit to the customer are with process automation (Aversa, Cabantous and Haefliger 2018).
Webexpenses has been gaining that with cost reduction and with an economy of scale. The way for
transferring the advantage of cost-saving to the customers of the process automation. Then there are

8USING INFORMATION SYSTEMS FOR SUPPORTING DECISION MAKING
various barriers to the entry. Here, the profitable industries are able to act as a magnet for new
investors. As the amount of the competitors rises, the competition gets shifted to the prices and the
margin of the profit reduces (Ogiela 2016). Thus Webexpenses gain benefits than the competitors by
providing services that complicated to imitate. Through using the strategic technology and core
competencies, it is costly and complex to control others and deliver sustainable competitive benefits
to the company. Webexpense has been generating limits with various methods such as trademarks
and patents. This includes the different product benefits of independent to size, firm size, and
distribution channels. Supply chain, business process, business model, domain names, copyrights
and patents and trademarks. The new entrants have been bearing the great cost for entering to
market. Webexpenses’ supply chain management has embedded the information system handling the
maximum of the tasks handling data, money and material. Here they are seen to be applying the Just
in Time Inventory System or JIT and eradicating the mid person from the channel of distribution.
Thus they could save the distributor commissions and inventory costs with the information systems.
In this way, they have been supplying the state of art and low price computer to customers. Next,
there is a switching cost. This has been the fixed cost for stop buying from a single business and then
move to the others (Basahel 2018). Here, the expense of Webexpenses has been bearing in the form
of many that are known explicit cost and the expense of the firm witnesses in the form of money and
time spent to adjustment known as implicit cost. Apart from that, many of the suppliers have been
delivering the order processing systems to buyers for controlling various routine orders. For moving
from a single supplier to the other bears cost as per time and money as these are needed for
evaluating the latest information systems. Thus unique services and products are to be created
(Szabó and Öri 2017). Through the information technology, Webexpenses have the scope of doing
experiments with the latest processes, services and products. Furthermore, the development of the
latest services and products generates high competitive benefits. This competitive benefit has been

9USING INFORMATION SYSTEMS FOR SUPPORTING DECISION MAKING
staying there till any other business the service provides the same and identical products with
comparable prices. Then there is the product differentiation. Again, the information technology has
been helping Webexpenses to differentiate themselves with a price and then differentiate with
innovation, through process and customer services (DeLone and McLean 2016). Apart from this tit
is seen that IT in the form of the competitive tool against Webexpenses’ rivals with generating a
strong brand image. The differentiation of product indicates to make the product effective than the
other competitors. Thus it generated values better than the customers and this never values just in
terms of quality and value as per status, features, brand names, ingredients and any aspect making
the product unique. As per the differentiations, the consumers have ranked the brands in the minds
helping consumers to purchase the brands as per the preferences (Cassidy 2016). Again,
Webexpenses has been differentiating their own selves as per the service and process. Having
technology, Webexpenses has been managing the Supply Chain efficiently and effectively. Through
the strategic information system, they have generated the supply chain and business to be more
strategic (Papke-Shields and Boyer-Wright 2017). Next, there is market and product enhancement.
As the development strategy develops, this involves the product and market expansion for rising the
market share and facilities of information technology facilitating the company’s growth strategy. As
per the information technology, Webexpenses is able to get the target to the inter-market areas and
make operational throughout the world (Yoshikuni and Albertin 2018). Having the strategic
information system, they are able to widen their services and products in efficient manner. As the
business is widening geographically, IT has been helping them to different manners. Again, the
information technology has been helping them to maintain the inter-relationship for gaining
competitive benefits.

10USING INFORMATION SYSTEMS FOR SUPPORTING DECISION MAKING
Evaluating the opportunities of strategic information system and its effect on
Webexpenses’ strategic position:
The degree of competitive advantages:
Webexpenses has been utilizing the current innovations under the digital receipt tool. This is
to provide smarter, simpler and faster methods for the users in capturing the expense information.
Here, the Automatic Character recognition or ACR tools developed by Webexpenses’ team of
development permitted the smartphone application in scrapping their paper receipt. This is to pull
out the needed data automatically (Setiawan and Yulianto 2017). Through utilizing the advanced
visioning technologies empowered through expenses, Google Vision, the OCR or Optical Character
recognition has generated the speed level and accuracy. This has been going beyond the traditional
approaches. It can be definitely said that the latest functionality has been setting the competitors
apart delivering the actual technology –advanced tool. This makes the cost process faster and much
more accurate than before. Their intention to move extra-mile has been deriving the fact OCT has
been commonly never fast and any automatic solution. This depends on the manual adjusting and
handling that can be delaying the processing by on day per claim having the added concern that the
accuracy could never be created. Again, ACR has been extracting the main elements of the receipt
automatically and permitting the claimant for generating the total claim on smartphone within less
than twenty seconds. This technology has been doing every hard work and leaving the claimant for
approving the data collected (Peppard and Ward 2016). Having the ACR technology, they have
eradicated the necessity for outsources processing center. The aim has been to generate the user with
full autonomy for controlling and approving elements of the cost claim for total accuracy and high-
level time-saving. Then there is the competitive benefit of ACR. Here, the development of ACR
functionality has been generating the benefits on the OCR-based systems. Moreover, the adaptive

11USING INFORMATION SYSTEMS FOR SUPPORTING DECISION MAKING
algorithms and contextual assessment are utilized for highly enhancing the reliability and accuracy
of scanned texts (Howard and Hargiss 2017). Apart from that ACR functionality is the element of
Webexpense’s current mission for simplifying, developing and quickening u activities of monitoring
and managing reimbursements expenses. Here, the cloud-based system has been used further by
them across the world.
Costs and Feasibility related to implementation of Strategic Information Systems:
The AoA Proper section of framework comprise of 4 significant phases providing a
systematic approach to conduct the assessment alternatives of IT projects at Webexpenses. Here, this
framework would be used for identifying the cost and feasibility of the business. This lies on the
basis of federal guidance documents and policies and including knowledge from prior projects and
also industry and government best practices for the sector of IT project management.
 Phase 1: Identifying and filtering the alternatives of analysis:
o The initial phase of it comprises of creating the set of possible alternatives satisfying
the needs of project business and then make the screening the set for identifying for
the viable alternative in order to consider the subsequent phases of the system
(Langer and Yorks 2018). Phase 2: Conducting cost, benefit and risk analysis of every viable alternative:
o As the viable alternatives are determined, a detailed assessment is to be conducted
comprised of distinct and related assessment. This includes the risk analysis, benefits
analysis and cost analysis. Ad these have a distinct aim, the outcomes of the
assessment are to be investigated to identify the recommended alternative
collectively. Phase 3: Conducting decision analysis:

12USING INFORMATION SYSTEMS FOR SUPPORTING DECISION MAKING
Guiding principle 1:
Coherence with
similar experiences
Guiding principle 2:
Efficiency in multiple
use of data
Guiding principle 3:
Simple adaptability to
diverse type of exercises
of assesments
Element 1: Governance: communication, interaction, networking and institutional process
Element 2:
Infrastructure and services:
Data management/exchange ad sharing
Element 2: Content:
The indicators, data, information, modelling tools and many more
Element 4:
Analysis, synthesis and conclusions regarding the major sectors of interest
o This phase generates the framework for leveraging the information and data from
distinct prior assessment in holistic was around the viable alternatives. The
assessment consists of the two steps that lead to selecting of recommended
alternatives. This is to define and identify the set of decision factors and implement
the weighted score process for analysis of alternatives as per the decision factors
identified (Intezari and Gressel 2017). Phase 4: Implement recommended alternatives:
o It is the ultimate phase here. The suggestion for alternative is highlighted to related
project stakeholders of Webexpenses finally making the ultimate decision. Under the
context of Webexpenses, it is the alternative for the business solution to be provided
by their IT project.
Figure 1: ‘The conceptual framework of the AOA module”
(Source: Kitsios and Kamariotou 2016, pp. 1-5)

13USING INFORMATION SYSTEMS FOR SUPPORTING DECISION MAKING
Understanding the risks:
After a dozen of effective pitfalls making SIS development procedure more complicated are
determined ad then supported with the examples of the industries. Obviously, it is vital never to
confuse the instances the underpinning issues. The present-day difficulties at Webexpenses would be
no doubt get mitigated in upcoming future. Here, the managers must analyze the relative situations
of the expense with some dimensions that are discussed hereafter. Firstly, there are the monetary
resources. As expense of relatively poor with the probable competitors, there are scopes of that to
falling to the victim to few issues that are relatively greater (Tu et al. 2018). For this, it must be
determined how Webexpenses can identify the score low or high on that scale relative to others.
Further, it must be determined how the budgeted expenses for the suggested strategic information
system can be compared to the other IT expenditures of Webexpenses. Next, it must be determined
how they compare to the annual revenues of the firm. Then the financial effects of overall project
failure are to be determined. This involves the sunk project expenses and the expenses that are
market related. Then the effect of the losses to the reserves of the firm is to be determined. The
strategic information systems having the potential balance sheet level effects the scrutinized addition
carefully (Altaf and Khalil 2016). Commonly, it must be determined how effectively Webexpenses
has been able to weather strong economic shocks like a huge level of the disruptions towards cash
flow. This type of history is effective guidance towards the likely effects to the strategic information
system failure. Next, there is technological sophistication. The firms have never consisted of high-
quality technical talents and the experiences must run the higher risk of specific pitfalls. Then there
is the organizational flexibility. Here, it is determined whether Webexpenses is able to adapt easily
and quickly towards change and it must determine whether that been hidebound to the conventions
that needed technology and money. However, as they are unable to adapt to the change in markets

14USING INFORMATION SYSTEMS FOR SUPPORTING DECISION MAKING
and the requirements of the customers is hard-pressed for delivering the successful strategic
information system (Hemmatfar, Salehi and Bayat 2010).
Pitfalls Webexpenses relative to competitors
Funding available
for SIS
Technological
sophistication related to
others
Organizational flexibility
for Webexpenses for
adaption of the relatively
low
Conception L M H
Technical
infeasibility
L H L
Funding H L L
Market
creation
M H LM
Telecommuni
cations
M M L
Vendors M L L
Inter-
organizationa
l systems
L H H
Leading edges M M LL
Competitor
copying
M L L

15USING INFORMATION SYSTEMS FOR SUPPORTING DECISION MAKING
Oversubscript
ion
M L H
Maintenance H L L
Exit barriers H L M
Figure 2: “SIS risk matrix for Webexpenses”
(Source: Yoshikuni and Albertin 2018, pp.2018-2045)
Conclusion:
The current day various system professionals and business executives are commonly
confronted with proposals for using the IT strategically. It is clear from the information technology
that can be used successfully for supporting conducting the strategy of Webexpenses. Previously, the
companies have been operating separately. Nonetheless, at present Webexpenses has been operating
with the alliances with strategic information systems. The products of Webexpenses delivers the
seamless visibility and management of the business spend. Regarding expense management, they
have been integrating the current ERP for better visibility, policy reinforcement for the approvers
and workflows. Here, the present business literature has explained demonstrations of those systems.
Though other data witness challenges, it is understood from the above study that the kind of SIS
promoted by the successful case study of Webexpenses making them difficult to maintain, develop
and define. Though avoiding the risk has been unlikely as per the optimal plan, it is vital for the
managers to stay aware of potential risk factors to undertake the informed type of decisions. Their
managers require to secure the organizational, technical and financial resources that are needed for
the success of SIS prior embarking on the SIS project.

16USING INFORMATION SYSTEMS FOR SUPPORTING DECISION MAKING

17USING INFORMATION SYSTEMS FOR SUPPORTING DECISION MAKING
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