Hotel Website Project: Design, Implementation & Evaluation PDIE

This document presents a comprehensive project focusing on the design, implementation, and evaluation of a hotel website. The project outlines two potential proposals for enhancing the website, including the implementation of a payment system, login process, chatbot, and improved GUI. The project plan includes resource allocation, Gantt charts, and a project management cycle for implementation. Website design outcomes are analyzed using logbooks and user feedback, while project evaluation techniques such as PERT analysis and SDLC cycles are employed. The report further details resource allocation, Gantt charts, and systematic recording and GAP analysis of the website's outcomes. Finally, the project presents the website design outcomes and specifications, project evaluation, and graphical representations of the website design.

Project Design Implementation and
Evaluation
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Table of Contents
Introduction:.......................................................................................................................4
LO1 Be able to formulate a project..............................................................................5
1.1 Formulated and recorded possible outline project specifications........................5
1.2 Identified the factors that contributed to the process of project selection............8
1.3 Produced a specification for the agreed project.................................................12
1.4 Produced an appropriate project plan for the agreed project............................14
LO2 Be able to implement the project within agreed procedures and to specification
19
2.1 Matched resources efficiently to the project.......................................................19
2.2 Undertook the proposed project in accordance with the agreed specification. .22
2.3 Organised, analysed and interpreted relevant outcomes..................................24
LO3 Be able to evaluate the project outcomes...............................................................29
3.1 Use of appropriate project evaluation techniques.................................................29
PERT Analysis.............................................................................................................29
3.2 How you interpreted and analysed the results in terms of the original project
specification.................................................................................................................32
Resource:.....................................................................................................................32
3.3 How you made recommendations and justified areas for further consideration. . .35
LO4 Be able to present project outcomes.......................................................................39
4.1 Produce a record of all project procedures used...............................................39
4.2 Used an agreed format and appropriate media to present the outcomes of the
project to an audience..................................................................................................44
Conclusion:......................................................................................................................48
References.......................................................................................................................49
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List of Figures
Figure 1: WBS for the Hotel website for Phase 1............................................................15
Figure 2: Grant chat for the Hotel website Phase 1........................................................15
Figure 3: WBS for the Hotel website for Phase 2............................................................17
Figure 4: Grant chat for the Hotel website Phase 2........................................................18
Figure 5: Project Management Cycle..............................................................................19
Figure 6: Systematic Recording of web design project...................................................23
Figure 7: PERT Analysis..................................................................................................29
Figure 8: Software Development Lifecycle......................................................................30
Figure 9: Project specification Phase..............................................................................32
Figure 10: Ghant Chart for Project specification Phase..................................................33
Figure 11: cost status......................................................................................................34
Figure 12: Cost Details....................................................................................................34
Figure 13: Project Phase.................................................................................................39
Figure 14: Resource allocation for the project.................................................................41
Figure 15: Ghant chat for the resource allocation...........................................................42
Figure 16: Cost flow the project.......................................................................................43
Figure 17: Website functionality rating............................................................................44
Figure 18: Pert Analysis...................................................................................................47
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Introduction:
Aim: To develop decision making, communication integrated, knowledge of the realistic
project and problem-solving skills.
Project Design Implementation and Evaluation is a team approach that developed an
online project with Instructional design, media production, content development, website
service development and Project Leader learning technology. Here, we have designed
a report on hotel website PDIE.
In the first section, we will propose two proposals for the current website. We will also
create an estimated idea resource allocation and grant chart.
In the Second section, we will explain project management cycle for the implantation
plan. Website design outcome will be analysed by the logbook and user feedback.
In the third section, we will project evaluation techniques such as pert analysis, and
SDLC cycles. Resource allocation and grant chart will be representing the out of the
website that will be analysis systematic recording and GAP analysis.
In the fourth section, we will project phase for the website design outcomes and website
specification. Further, we will explain project evaluation and presented the graph on the
website design.
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LO1 Be able to formulate a project
1.1 Formulated and recorded possible outline project specifications
Here, we have explained the two project definition for the current website.
Project Definition 1:
Project Name:
Implementation of the payment system, Login process, chatbot and enhanced the
Website GUI for the Exmouth view hotel website.
The objective of the project:
Exmouth view hotel primary objective is providing the excellent service and best product
quality which satisfied the customer. Then increase the volume of the customer which
helps the enhance the hotel business. Hotel staff Satisfaction is necessary for the
website. The hotel wants to maximise profit with customer satisfaction.
Risks:
Here, we have defined the Risk that may be faced during web designed.
 The website may be providing lack of enterprise search product with content
faceting which makes designer loosed of time and money.
 The website may be loosed the traffic on the server which impacted the SEO of
the website.
 Payment gateway hacked by the third party which may affect the customer
sensitive data (McInnis, 2015).
Constraints of the project:
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Here, we have explained the Constraints of Exmouth view hotel website.
 Website GUI: Website GUI is not good. There are no proper linking between the
webpage, used the less image for the information and Image are blur and
provide the less information.
 Payment Gateway: Website has no payment gateway for the online payment.
The user cannot pay through PayPal, visa, and master card etc.
 Communication system: User cannot communicate with the hotel directly so
they are not able to solve their problem.
 Login System: Website has no login system for the user. The user feels
difficulty to access the website. They cannot access the service and product of
the website (Gardner, 2009).
Successfully Completion:
After the completion of the project, hotel website provides the online payment system
(pay the online), Login process (easy access the project), chatbot (for the customer)
and enhanced the Website GUI.
Project Definition 2:
Project Name:
Enhanced the website GUI and Implementation Login process for the Exmouth view
hotel website.
Objective of the project:
Project main objective is designed the Login process and enhanced the Website GUI.
Login process makes easy access to the hotel staff and customer. Website GUI offers
more information to the user and easy to understand the scope, service, and product.
Risks:
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Here, we have defined the Risk that may be faced during web designed.
 The user may change their requirements so the system will change their plan
and designing process.
 There is server related issue which may handle some time difficult (McInnis,
2015).
Constraints of the project:
Here, we have explained the Constraints of Exmouth view hotel website.
 Website GUI: There is no proper linking between the webpage, Image is a blur
and provide the less information and used the less image for the information and.
 Login System: Website has no login system for the user. They cannot access
the service and product of the website (Gardner, 2009).
Successfully Completion:
After the completion of the project, hotel website provides the Login process (easy
access the project) and enhanced the Website GUI.
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1.2 Identified the factors that contributed to the process of project
selection
Here, we have taken feedback from the user and stakeholders on the current
hotel website.
User Feedback:
User 1
S.no Question User 1
1. How is the website GUI? Not Good
2. Is the website responsive to the
browser?
Yes
3. Is the need of Navigation of the
website pages?
Yes
4. How is the communication with the
customer?
Avg.
User 2
S.no Question User 2
1. Is the Hotel website is need of the
login process?
Yes
2. Is the hotel need for online payment
system?
Yes
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3. Is the website giving the proper
information about the service?
No
4. Are you satisfied with the hotel
service?
No
User 3
S.no Question User 3
1. Is the website responsive to the
browser?
Yes
2. How is the website GUI? Avg.
3. Are you satisfied with the hotel
service?
No
4. Is the hotel need for online payment
system?
Yes
User 4
S.no Question User 4
1. How is the communication with the
customer?
Not good
2. Is the Hotel website is need of the
login process?
Yes
3. Is the website responsive to the No
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browser?
4. Is the website giving the proper
information about the service?
No
Recommendation:
According to user feedback, there are needs following recommendation for the
website:
 Payment gateway should be designed for online payment. Hotel website
should be developed for a secure payment system for their customers.
 The Chatbot is needed for the customers’ communication. It is a virtual
way to communicate with the customer and get their requirements and
feedbacks.
 Hotel GUI is not at the time so there need to improve the GUI through
designed the navigation, provide the suitable image which gives proper
info about hotel service and product.
 The customer wants a login process on the hotel website. The login
process helps easy access to the website. Login process also needs the
database.
Total Cost:
Hotel PDIE project estimated cost £ 18,500.00 for the designed the payment
gateway (need for the secure online payment process), Website GUI (need
image which gives the proper info about), Login process (for user login process)
and chatbot (communication with the user in a virtual way).
Possible Financial Benefit
 Increase the Customer: Online process access by the global community
which enhanced the hotel business. It also established the market value of
the hotel. Hotel website makes visible the hotel on the worldwide that
increase the customer of the hotel.
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 Opportunity: Hotel online process or website makes the Opportunity for
the hotel business. The website helps to develop a trust of the customer
which enhanced the hotel business revenue. Product and service that is
satisfied the customer hotel try to make better for the customer and
improved the other service which does not satisfy the customer.
 Established the Market value: Hotel website helps the Established the
Market value. Good service and product make the customer satisfied
which help to make the customer regular. The website gave the more
chance to gain a number of regular customers that enhanced the
business. The website helps to establish the good relationship with the
customer. A good relationship with customer established the brand value
of the hotel. Brand value enhanced the hotel business (Dogulin Digital,
2016).
Business needs:
 Real-time System: Hotel needs a real-time service system for booking the
hotel and increased the integrations of the property management system.
Integrations help to make provide smooth and quick access facilitate the
booking process.
 Automating services: Hotel needs a login process system for the
Automating services. Automating services help the collected the customer
data that help in the business enhanced and success.
 Communication System: Hotel needs a communication system which
helps to direct communication with the customer. It improved the system
that will enhance the hotel business.
 Secure Payment System: Hotel needs a secure online payment system
which helped online payment. It offered to user pay the payment through
PayPal, master card, Visa etc (SiteMinder, 2017).
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