Weekly Tutorial Writing: University Business Development Module

This document presents a student's comprehensive weekly tutorial writing assignment, focusing on business development concepts. The assignment covers various topics, including a case study on Volvo Cars Belgium, exploring the role of information systems in customer service and how IT can assist an auto dealer. It then delves into management information systems (MIS), examining the need for managers, management levels, and the objectives of using information systems in organizations. The assignment further analyzes the benefits of IoT, explores the structure of the MIS department, and discusses the skills needed for the head of MIS. Additionally, the assignment includes IT/IS applications at different management levels, the difference between functional and project managers, and how information systems transform global business. The document provides detailed answers, analysis, and examples for each task, offering insights into various aspects of business development.

WEEKLY TUTORIAL WRITING 1
University
Student name
Weekly tutorial writing
Date

WEEKLY TUTORIAL WRITING 2
Week 1 Thursday
Task 1
Case study: Customer Service Drives Information Systems at Volvo Cars Belgium
1. Compare how the goals of information systems may differ if driven by the CEO,
CIO, Customer Service, or equally by all business areas.
Solution:
The CEO will concentrate more to view IS as a supportive network. The CEO also will
need to understand how IT and data may assist in his methodology and vision, the CIO
must check on the whole organization and review IT to make sure that clients get good
customer service.
2. How did joining the dealerships with a common data network help Volvo Cars
Belgium improve customer satisfaction.
Solution
Through the new deal, the Volvo cars Belgium may track cars through all of its lifecycle
form its request time to delivery and to after sales services and client service. This has
help Volvo to guarantee that customers get efficient administration at the right time. The
framework also helps to speed up repairs by allowing a dealership to order vehicle parts
from Volvo suppliers. The framework also allows Volvo to gather service information
and gather deals over the entire merchant network.
3. As a computer science/IT student, what other information systems could assist an
auto dealer in improving customer service?
Solution:

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I. Creating a comprehensive plan to pave way to new correspondents- creating
channels with automatic managers enhance merchant and client help while
minimizing cost.
II. Enabling informative webinars to assist clients and give them important tips of
developing organization’s operations.
Week 3 Tuesday
Task 1
Management Information systems
Lecture review
In the management information system lecture we covered the following topics:
Definition of management, reasons why we need managers, management levels, main
management functions, importance of MISs and Implications of IS/IT.
Management information system helps in fulfilling the requirements and the needs of decision
making both at managerial and operational level. For an organization to fully enjoy the benefits
of MIS, it crucial that the human perception, judgement and intelligence must be strong and
powerful enough to be joined with the information system. The incorporation will offer
managers with valuable and unique tools for managing the information (Abualoush, Obeidat,
Tarhini, Masa’deh & Al-Badi, 2018).
1. Why do organisations need managers?
Solution:
A government, school, hospital, a company or any other organization merely involves people,
budgets and resources. An effective and efficient manager makes an organization lively by
gathering resources, directing people and creating budgets. Managers have strong leadership

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skills that helps in creating a productive working environment and helps an organization
accomplish its goals. As an organization grows in complexity size and responsibilities, the need
for competent management skills continues to advance (Bolman & Deal, 2017).
2. What are the fundamental differences between the three main management levels?
Solution:
The main management levels in an organization are: the top-level, middle-level and low-level
management. Top level management is responsible for overseeing and controlling the entire
organization. Middle level managers coordinates the departmental activities and they give advice
to top-level managers whereas low-level managers direct employees/workers (Ansoff, Kipley,
Lewis, Helm-Stevens & Ansoff, 2019).
3. Discuss the main objectives for using information systems in an organisation.
Solution:
The more a company is knowledgeable about its operations, the higher chances of attaining
success. With the help of MIS in understanding the corporate and financial picture fully, the to-
level management is in a good position in making key business decisions that influence the
company. MIS is a computerized system that gathers, process, keeps and gives important
information that are viable in decision making. The following are the main objectives of MIS.
I. To provide data that are used in decision making
MIS captures appropriate data from all sectors of business which means that it has a full
information about the. The management team will always look at the data MIS when
making important decisions.
II. To assist in meeting the organization goals

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One of major purposes of MIS is to give an organization feedback about the performance.
Therefore, MIS assist a business to meet its goals and objectives. Since MIS shows data
of actual performance over planned outcomes, the management have an overview of
where the organization stands on attaining their objectives at any given time.
III. To improve strengths and weakness of an organization
Since MIS keeps data of different aspects of the organization, it has a starting point of
evaluating the areas of business that are succeeding and the ones that need to be
improved.
Task 2
In regards to this statement, I support Team A which argues for IOT because of the following
pros:
1. Cost savings
IOT makes electronic devices to effectively communicate with each other hence it
saves on energy and cost. It helps people in their daily activities to share information
over electronic appliances, it also translates date into a required format.
2.0 Automation and control
Since physical objects are digitally connected and controlled by wireless infrastructure,
this is large amount of control and automation. The machines are able to communicate
effective with each other without any human intervention.

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III.0 Communication
IOT enhances machine-to-machine communication. Because of this, the physical
devices are able to stay connected and hence enables efficient and high quality
transparency.
4.0 Information
IOT helps in providing more information that is useful in decision making
Task 3
1. Explain in your own words how the MIS Department in the case study has been
structured to provide IT support to the company.
Solution:
The MIS in the case study involves a combination of people, hardware data and business
process that helps the company attain its objectives and expand to Europe by effectively
managing huge developments projects.
2. Use the theories of Fayol or Drucker to describe the management skills and abilities
Aziz-Ashrad needs to carry out his role as head of MIS.
Solution:
Peter ducker wrote that managers leaders above all rather than just setting up strict rules
and hours that discourage innovation. For Aziz-Ashrad to effectively manage the MIS
department, he should employ the following skills:
I. Delegate equal powers to all employees- every employee should be given an
opportunity to share ideas and speak up with their team. When employees are

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treated equally they become motivated and more confident when performing their
duties and hence will be more confidence.
II. Encourage collaboration: collaboration between staff is the crucial part of every
company. It is important to urge workers to work together.
III. Increase efficiency- to prioritize productivity of MIS, Aziz-Ashrad should review
the company goals, set objectives, monitor progress, evaluate performance and
reward employees.
IV. Boost innovation – if Aziz-Ashrad need his workers to be very confident, he
should create an innovative environment and should also lead by example.
3. Discuss and make notes on the technical skills he may need for the role and evaluate their
importance compared with management and people skills.
Solution:
The following are the technical skills of MIS manager:
Computer and electronics – knowledge of processors, circuit boards, electronic
equipment, chips, and computer hardware and software.
Engineering and technology - Skills of application of technology and engineering
science. This involves ability to apply techniques, principle, equipment and procedures to
design a productive management system.
Mathematics- knowledge and skills of algebra, calculus, statistics, geometry and their
applications.
Telecommunication- knowledge and skills of broadcasting, transmission, switching, and
operation and control of telecommunication system.

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Design – skills of design technique, principles and tools that are involve creation of
technical plan, drawings, blueprints and models.
Clerical – knowledge of clerical and administrative procedures and applications like
Microsoft office for managing records, files and designing forms and other procedures in
the office.
4. Imagine that the Human Resources (HR) manager has asked Aziz-Ashrad and his team to
install an automated workflow system to improve the efficiency of the recruitment
process. Why would they need to know about the role of the HR manager and the work of
the HR department before designing the system? What sort of information would be
required? Brainstorm ideas.
Solution
Human resource management systems facilitate quick and efficient interaction between
information technology and human resource management, it is important to know the
functions of HR manager before designing the system because it merges human resource
management discipline and particularly HR processes and activities with the field of
information technology, while programming and planning of data into different functions
needs standard packages and routines of human resource manager. The linkage the functions
of HR manager with the system will make the system to be compatible and flexible to use.

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Information required when designing an automated workflow
The design of an automated workflow system begins with identifying of the vital types of
managerial, operational and strategic decisions that is needed by an organization. The decision
flow should be identified and decisions should be well defined. The analysis of the decision flow
will divulge important decisions that are made by default.
Week 3 Thursday
Task 1
1. For each Management Levels discussed in Tuesday’s lecture slides, describe two separate
IT/IS applications for each level.
Solution
Advance Information technology have led to development of systems that managers use
to t make critical business decisions. The following are ways in which IT/IS can been
applied in the three levels of management.
Top-level management
Decision support system – are used by top managers to salvage isolated data items,
estimate consequences of a certain decision, propose and make decisions
Control and evaluation- the managers used IT/IS system to regulate and measure business
operations so as to make sure that they align with the company objectives.
Middle level management
Decisions making – they are used by middle level managers to make decisions of their
department.

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Decision implementation- middle level managers used this to implement important
decision made by the top-level managers.
Low level management
Transactions processing- low level managers use IT/IS system to process transactions
faster and accurately.
Record keeping- IT/IS systems are used by low-level management to securely important
data of an organization.
2. How would a Functional Manager differ from a Project Manager? Give examples
Project manager
A project manager is typically employed to carry out projects of an organization that may
bring about short-term or long term benefits to the company. The roles of a project
manager are well defined within the organization and strictly related to the objectives of
the project. The main responsibility of a project manager is to successfully initiate, plan,
design, execute, monitor, control, and close a project.
Functional manager
On the other hand, a functional manager is a person who manage a particular function
with a business unit. For instance, Finance, IT, sales, marketing etc.
Although the roles of the functional managers are well defined, the manager can still
explore to other cross-functional teams so as to get work done for his function.
The functional manager is usually a person who is offered a full time employment which
is relevant to improving a particular function, for example me be given a task to manage
budgets, appraisals and other departmental functions.
3. Give examples of how information systems are transforming global business

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Solution
Online conferencing, E-mail and mobile phones are becoming an essential tool that are
used to conduct business. IT/IS systems are the basis of fast-paced supply chains. The
internet enable many organization to sell, market and solicit customer’s feedback online.
Many business are looking for ways of becoming more efficient and competitive by
digitalizing core business processes and sprouting into digital corporations. The internet
has enthused globalization by drastically reducing the cost creating, purchasing and
selling of goods and services on global scale. New development trends IT/IS involve the
emergence of cloud computing, online software and mobile digital platforms.
4. Why are IT/IS so essential for running and managing a business today?
Solution
I. It ensure operation excellence – it constantly improve the efficiency of all
business operations that helps it attain maximum profit.
II. New business models and product services- IT/IS systems help businesses to
create a new products and services. New models in business can be created.
III. Supplier and customer intimacy- the better services that are provided by the
company to its consumers, the higher chances of buying from them again and
hence IT/IS provides a good relation to both the organization and the customers.
IV. Improved decision making – IT/IS systems make it possible for a business
managers to utilize data while making decision and hence it makes companies
make viable decisions.

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V. Competitive advantage- if a company uses IT/IS systems it will make it gain a
competitive advantage over other companies.
Task 2
I argue for the above statement because I know that data analytic will make people access to
information more efficient and effectively. This is because it has been implemented to examine
large volumes of data to reveal various patterns and to get insights in extracting valuable
information.
Information and communication technology plays an important functions in smart cities by
availing data that is collected through internet of things (IOT). The IOT works by
communicating and exchanging data between connected devices that needs internet, wireless
connectivity and other mediums of communication.
Smart cities mainly use IOT devices to collect data and process it efficiently implementing in
certain areas. Connected devices and smart city sensors collect data from several smart city
gateways that are installed in the city, it will then analyse the data to make better decisions.
Other information technology may affect smart city process. Definitely, analytic applications
and cloud platforms provides an effective means of managing transportation data and also to
create insights and gives more effective and safer traffic paths. Machine learning applications
which fetch data from connected devices and give real-time updates to people via smart mobile
phone applications (Khan &Salah, 2018).

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Week 4 Tuesday
Task 1
1. In terms of organization performance I will rate a scale of 6 the decision of the
appointment of the regional manager to head up IT operations.
2. The candidate that I will choose for this position is candidate 1, this is because the
company needs a person who will work closely with heads of IT to come up with IS/IT
strategy. Candidate 1 have experience in managing high-profile IT projects and he has a
masters degree in information technology.
3. I think Aziz will appoint Jannick Laurent, the following are the factors that might
influence this decision
I. He has the required qualification in the field of information technology, unlike
the other two candidates.
II. He has excellent technical skills
III. He is highly experienced in managing IT projects.
Week 4 Thursday
Task 1
1. Factors that make decision making in business to be difficult
Prejudice- a human perception is very selective, this means that he can accept only what
he/she feels to accept and this type of behaviour limit down decision making.

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Cognitive constrains – the source of thinking, decision making and creativity in human
beings is the brain. Accept otherwise our memories have a limited capacity of few ideas
only which make decision difficult.
Attitudes about uncertainty and risks - The attitudes of uncertainty and risks are
created in a person, it may be because of certain personalities or a business
characteristics. For instance if a business policy punishes losses more than it compensate
gains, the decision maker will definitely tend to avoid some alternatives that are likely to
fail.
Time constrains - as personal habits of a decision maker become complex, the decision
variables increases and also the time required to make decisions increases. Most people
require enough time to collect all available data for evaluation in order to make viable
decisions.
2. Information in context must be
a) Relevant – this means that information that are suitable to solve certain problems
b) Complete- it contains all the required information.
c) Accurate- means that the information is exact and true
d) Current- provide information of the present time.
e) Economical – giving good return in relation to time, money and efforts used.
3. key difference between Business Strategy and the IT Strategy segment
Business strategy is a written collection of strategic statements on how an organization will
attain its objectives and meet the customers’ expectations, on the other hand is a plan of action

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that gives information technology an opportunity to gain concentrated and sustainable value of a
company.
On the other hand IT strategy is a plan of action that is used to increase capabilities of
information technology for sustainability and maximization of organization resources in order to
get a better value.
Task 2
I. B2B trading - This is a situation whereby an organization makes a commercial
transactions with another organization.
For example, it occurs when:
 A business source raw material that can be used to produce outputs from another
business.
 A business sells goods to another business for re-sell
II. Online auctions
This is an auction that is done over the internet
Both B2B and online auctions are purpose is to sale goods and services of the business.
The only difference is that B2B involves business to business transactions, whereas
online auctioning might involve business to consumers.

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Task 3
This week I learn the factors that make decision making in business to be difficult, that is:
prejudice, cognitive constrains, attitudes about uncertainty risk and time constrains and how
information should be in a contest, I learn that the information should be relevant, complete,
accurate, current and economical. I also learn about B2B that is business to business transactions
and online auctioning. B2B helps in developing new product concepts based on the experience of
the industry, market relationship and knowledge. Marketers of B2B help engineers in developing
new product. Online auctioning is an important concept that is used to sell goods online, the
steps that I learn doing an online auctions are: choosing vender, solicit goods, deciding when
enough is enough, collecting information about the product, determining fair market value, and
setting starting bids and letting people know about the auction.
Regarding Business Strategy and the IT Strategy segment I learn that aligning both of them is
more than just joining two strategies to make a single document. IT strategy should be design in
a way that will support the business objectives.
Week 5 Thursday
Task 1
1. Impact of introduction of computer-based systems
The Positive Impact
Once the introduction of computer based system is done, the organization will benefit in
more ways which include;
 Reduced efforts in accounting. This is because the previous manual ways of
keeping records will be replaced and most of the work will be computerized.

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 Effective planning of resources due to the onset of a computerized system which
will aid in resource planning for example MRP (Manufacturing Resource
Planning).
 It produces a quality product. This is due to the use of CAD (computer aided
design) in the production stage.
 Effective storage and retrieval of data as well as the information. Computers use
very less space to store huge amount of data which are yet to be processed into
information.
 Improves the competitiveness of an organization. From use of robots in the
production process, the use of artificial intelligence to an improved decision
making procedure are what improves the competitiveness of the organization
externally.
 Improves the control of an organization. With controlling being one of the
functions of management, introduction of computer-based systems aid the
organization to set quality standards and monitoring mechanisms.
Negative impacts
 Tech Expenses. Every piece of either software or hardware comes with its own cost
which includes both the acquisition and installation fee. This can affect the budget of the
organization in that constant update of the software and repair of hardware must be done
to ensure effective running of the system.
 Training/ Retraining. This has to be done because every technology comes with its own
trends which are very dynamic. An organization therefore, has to set adequate resources
to train its employees. This is additional expense also.

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 Tech Dependence. Due to the fact that the organization benefits from this system, it
means it well depend on it. This can be a problem in case of the system failure or bugs.
 Hacking issues. This involves the intrusion of unauthorized persons into the system and
altering the files which can lead to data loss.
 Bleeding Edge. Despite the fact the new system comes with many benefits, it is also
accompanied with serious risks.
2. Drivers of change and resistance to change
Drivers for change
 Customer pressure. Feedback from the customers of the organization can be used
as a reason for change. This is especially when the feedback conveys the message
of dissatisfaction.
 Ownership change. In case the organization is sold to a new owner, in most of the
cases that new owner will desire a new way of managing the business (Al-Amri,
Alessa, & Khalaf, 2016).
 Competition. If the organization has experienced declined sales which are as a
result of stiff competition from other organizations in the market, it can decide to
change in in order to maintain its relevance in the market.
Reasons for Resistance to Change
 Job Loss. Computerized system aims at increasing production while reducing the
number of personnel assigned to do a given task.
 Lack of communication. In an organization, communication is a solution to all
problems. However, its absence creates the worst of them. There is a need for

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employees to understand the reason for the changes and otherwise, it will result in
resistance.
 Unavailability of trust. Conjoint uncertainty between the organization and
workers will result in resistance.
 Fear of the unknown. If the future of the organization is unknown, a possibility of
the employees resisting any change is very high (Al-Amri, Alessa, & Khalaf,
2016).
Week 5 reflection
This week I learn about computer-based systems drivers of change and resistance to change. A
computer-based system also known as computer based information system is used for collecting,
processing, storing, analysing and distributing of information to meet certain objectives of an
organization. The main advantage of computer based information system over traditional
information management is that CBIS facilitate efficient access of information. It files and
catalogue documents in an orderly way which makes data access to be very fast and efficient.
Organization change is the process of changing the strategies, technologies, procedures, culture
and techniques. In an effort to do this some organization resist change because of the fear of the
unknown, lack of trust, loss of jobs by employees and bad communication strategies. The factors
that drive change that I learn are competition, pressure by customers and change in the
ownership of the organization, however it is important to accept change in an organization
because leaders, employees and managers will benefit due to increase in employee engagement
and increase sustainability.

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Week 6 Tuesday
Task 1
1. Essence of marketing research system
It is a critical in decision making for an organization as it provides accurate, relevant as
well as timely information. It is used to identify the problem, solve the problem. Most of
the organizations undertake market research to find out what went wrong and also to get
insight data to be used in curbing future challenges.
2. Telephony configuration
It involves any technology which permits interaction of computers with telephone –systems and
it helps in:
 lowering the cost of marketing
 Intuitive Use. It means that each chore is accomplished in an integrated console.
3. Differences between marketing research and marketing intelligence
 Marketing intelligence relies on the existing data while market research does not
depend on any available data.
 Marketing intelligence determine the market share while market research
describes the customer’s preferences.
4. IT and Marketing
 Better decisions based on a solid marketing research.
 Helps organization apprehend customer behavior.


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Week 6 Tuesday reflection
This day I learned about marketing research system, telephony configuration, marketing research
and marketing intelligence.
Marketing research is a set process that links the marketer to manufactures, customers and to end
users by the help of information that is used to find and define market opportunities and
problems.
The telephone configuration links computers with telephone, it helps companies to market their
goods effectively at a cheaper cost. Marketing intelligence gathers and analyse data specifically
for the purpose making confident and accurate decisions in determining market penetration
strategies and development metrics. The topics that I learned was the essence of market
marketing, telephony configuration, the different between marketing research and marketing
intelligence, and the application of IT in marketing.
Week 6 Thursday
Task 1 reflection
Today, I have learnt the importance for an organization to conduct a detailed market research as
well as integrating its communication devices to allow a confined system. Information
technology plays a critical role in marketing and an organization should enhance it.

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Week 7 Tuesday Task 1
1. Functions of Human Resource Management
 Planning. It is the role of the human resource management to identify both the number
as well as the type of the staffs required for the accomplishment of the goals of the
organization.
 Organizing. Involves allocating organizing task to each employee according to his/her
skills.
 Recruitment/Hiring. Bringing prospective candidates to aid the organization in achieving
its goals.
 Training. Equipping of the employees with new skills (Bondarouk, 2016).
2. How IT supports HRM
Information technology helps human-resource-management in making improved
decisions based on market research.
3. Internet and job market
 Budget savings. No cost involved in printing/photocopying.
 Pool of talents. Many candidates apply for the listed job globally.
 Personality is shown online for those who meet the qualifications.
4. Online self-evaluation
Pros: it is fast and less costly compared to manual one.
Cons: provision of false information, nobody is ready to give his/her weaknesses.
5. AI in HRM
 AI has transformed how HRM hire/retain talent and predict personnel trends.

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 Speech recognition or text-based chat for responding to queries (Bondarouk,
2016).
Week 7 Tuesday Task 2
Q.1 Value of keeping e- logbook
Keeping my e-logbook updated with the weekly tutorials is much importance as it helps me in
keeping all the relevant information. This information will help me during the time of revision by
reducing time wastage which I could have experienced while blindly searching for such
information.
Q. 2 How I plan to complete tasks before submission
Management is an essential factor in any work to be done. Therefore, planning is the first step I
will take to ensure I successfully complete my task before the submission time. First, I will go
through the entire questions to be aware of what is expected of me. Secondly, I will start
immediately to assemble all the required resources and start from the first question to the last.
Week 7 Tuesday Reflection
From this tutorial I have been able to learn on the functions of human resource management,
which can be grouped into managerial roles, and administrative roles. I also learnt that
Information technology helps human-resource-management in making improved decisions based
on market research. This is because Information Technology has a variety of platforms where the
managers can solicit for relevant information for both the internal environment as well as the
external environment in order to make a sound decision support system.

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I also learnt on the reasons making an organization to adopt the internet for using to get its job
candidates. Among such reasons include budget savings in that no cost involved in
printing/photocopying., it is a pool of talents where many candidates apply for the listed job
globally and also, it is adapted because personality is shown online for those who meet the
qualifications.
Lastly but not the least, I learn on the roles and implementation of the Artificial Intelligence.
Week 7 Thursday
1. Challenges
 Dynamic laws and regulations thus it is a challenge to keep up with.
 Management changes as the organization expands.
 Leadership development
 Training /development. Getting resources is a challenge (Bondarouk, 2016).
2. Solutions
 Providing online training
 Online market research for trends
 Adapting innovation.
3. Tools
Software include: Recruiting software for hiring, Payroll service, and Benefits management
among others. Hardware ranges from computers to other devices connected to it like router and
switch.

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Week 7 Thursday Task 1
Reflection
From this week’s tutorial, I am privileged to have learnt very important new knowledge on the
human resource management which include the challenges which face the staffs of the human
resource of the organization. Such challenges include the strict rules and regulations either from
within the organization itself or from the government. the staffs therefore find it difficult to keep
up with such dynamic laws and regulations. Another challenge is seen when an organization
expands, training /development and getting resources is a challenge
The above mentioned challenges can be solved by applying the following: Providing online
training , and online market research so as to identify the current or emerging issues.
 Adapting innovation.
I also learnt that HRM has tools for its normal operations which include the software and
hardware where the software include: Recruiting software for hiring, Payroll service, and
Benefits management among others while hardware ranges from computers to other devices
connected to it like router and switch.
Week 8 Tuesday
1. Define and discuss the importance of an accounting information system in an
organisation.

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Accounting information system is a computer system that is structured to collect, keep, manage
and process data. The processed data will then be retrieve and financial reports are produced.
2. Explain the qualitative characteristics of accounting information systems.
Reliability – this means that the information that is provided regarding financial statements
should be complete, not biased and free from errors. This is also known as faithful
representation of data.
Relevant -relevancy refers to the value that is provided by the information when it comes to
decision making.
3. Within the operational accounting systems (OAS) model, state the main
differences between sales order processing systems and inventory control
systems.
Sales order processing captures data regarding an order from customers or customer service
employees, stores data in a database and send the information of the order to the accounting
department. On the other hand inventory control systems integrates and administers all phases of
organization inventories including purchasing, shipping, storing, re-ordering, tracking and
turnover.
4. Describe the main components of a Finance Information System
The main components of finance information system are
People- human beings working on the system
Procedures- the hardware should understand what is to be done by following a certain set actions
Data- the financial information to be processed.
Software- integrates with the hardware to perform a task

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Information technology infrastructure- the physical technology that function with information
Internal controls - internal control within the system ensures operational efficiency and
effectiveness
Week 8 Tuesday reflection
This day I learn about accounting information system and how it assist organization perform
operational objectives. It ensures organization efficiency when performing financial operations.
The utilization of tools such as scanners generate accounting information automatically. It also
ensures reliability of the information.
Week 8 Thursday
Task 1
How FinTech is shaping the Future of Banking
1. How would the bankers of the future be different from the bankers of today?
Solution: More computerization and personalization will lead to the rise of robots. This could
mean that the Chabot quicken the involved process, but API ecosystems will be preferred to be
built on top of the bank. The civic banks will remain still for communities unless the controllers
kill the small banks. The Mobile phones will be everything but the same old baking ways.
2. Name some of the innovative technologies integrated into the FinTech.
Solution: The following some of innovative technologies; Crypto currency Wallet, Apple pay,
Android pay, Digital wallet, Bit coin Core, Electrum and lastly Jaxx.
3. What gap according to the speaker is FinTech addressing in this day and age?
Solution:

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The Fin Tech is addressing the gap between the current banking and the future banking
technology.
4. Give an example of a Technological firm, which is jumping into the banking sector?
Solution: An example of a Technological firm is Anti Financial Corporation the largest
FinTech Company in the world, and it operates its services through online payment
market in china, but also it has reserves in United States and India.
5. Why are tech companies looking to control the front end of banking?
Solution: to improve oversight in addition to consistency of the management of non-
financial risk.
6. What might be the role of Chabot in banking of the future?
Solution: Chabot this is a text-based communication tool. They understands users
language and picks up their own words and express the remaining stuck with
vocabularies compiled by the programmer and marketing bank department its known to
transfer money to the gas supplier.
7. What type of jobs should you expect in the future according to the speaker?
Solution: in future we should expect jobs like; Product manager, financial analyst,
Quantitative analyst, App developer, Culture champions and Data specialist.
Week 8 Reflection

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This week’s tutorial is helpful in that it has given me an opportunity of understanding the
differences existing between the bankers of today and future ones as well the technologies meant
for innovation.
I see that banking system has begun to incorporate practices and traits that encourages faster
pace of information technology and innovation. The banking sector is globally becoming both
technologically advanced and strategically focus to address consumer needs and at the same time
defending the market share against the highly increasing number of competitors. This has been
emphasized by digitizing important banking processes and reviewing the organization structure
so as to prepare very well for the future banking.
Week 9 Tuesday
Task 1
1. List and explain the various options available for an organization to enjoy the services of
an IS.
Solution: The four services available licensing using IS, outsourcing, using various application
software, and assisting the company to increase its business process efficiently.
2. Few organizations would develop an application in-house or pay another company to
develop it if a similar application can be licensed. Why?
Solution: It would be license because it is readily available and it is cheaper. If licensing is not
done the choice would be to utilize the system as just a service from the service provider.
3. What are the benefits and risks of outsourcing IT services?

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Solution: The advantages of outsourcing IT services reduce maintenance and licensing fee,
enhance financial planning, increased concentration to important business operation, it shortens
implementation cycles and it reduce of cost of operation (Piabuo, Piendiah, Njamnshi &
Tieguhong, 2017).

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4. What might cause a client to ask to renegotiate a long-term outsourcing contract?
Solution
Technology- since both parties signed contract, the change in technology might make client
bargain for the system to be updated to account for changes.
Business changes- The operation authenticity of clients may not reflect the existing contract
and may influence the outsourcing services
Financial reasons- The economic challenges may affect the prices and clients might consider
future changes in prices of goods.
Week 9 Tuesday
Task 2
1. Reasons for NHS outsourcing
The first aim of NHS introduction was to increase as well as improving the choice
of the patient inside the health provision Centre. Other reasons include:
 To reduce and control the operating costs
 NHS outsourcing improves the focus of the of the organization
 It helps to free the inner resources which will be used for other purposes
 To streamline some of the time consuming tasks
 To enable maximization of the usage of external means
 To facilitate sharing of risks between or among the partner organizations.
2. Main concerns over NHS IT outsourcing

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The overwhelming concern here is the instant access to well-trained personnel in
addition to its technology. Communication/ collaboration bring profits which acts as
a driving energy behind technology, especially when there is an increasing demand
for the health care services (Patel, Ding, Mirza & Gyawali, 2015).
3. latest news about NHS IT outsourcing
Yes they are. They include the following:
 Data: measures of quality and performance. There exist several measures against
both the quality as well as the performance useful in informative tracking over time.
 Findings: include NHS trends in England, qualitative measures of performance
which have been analyzed to provide important deviations.
 Worsening performance: The extensive image of the quality of performance of NHS
has deteriorated over the past few years.
4. Factors to consider during NHS outsourcing
1. Staff Morale. The reasons for the decisions made must be communicated to the
staff concerning the services of the third party.
2. Governance /operational Control. It is important for the organization to assess on
the amount of control they need retain so as for a clear understanding between the
company and the outsourced support.
3. Confidentiality / Security. Because the organization has to grant access to data and
information, the organization has to access the measures it will undertake to maintain
confidentiality as well as the security.
4. Communication and Cooperation. Communication barriers will arise because two
different organizations with different cultures are involved.
5. Quality of Work. NHS information technology outsourcing services can result in
the improved service quality. It also equips the clients through provision of external

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information which in turn improves the customer experience (Patel, Ding, Mirza &
Gyawali, 2015).
Personal Reflection on the tutorial
From this week’s tutorials, I was able to deeply understand on the roles of NHS which
include reducing and controlling the operating costs , improving the focus of the of the
organization, freeing the inner resources which will be used for other purposes as well as
maximizing the usage of external resources.
I am privileged to have learnt much concerning the various considerations to put in place
when accessing the NHS outsourcing. This equipped me the knowledge that such factors
include quality of work, security of the contained information, and communication as well as
communication /collaborating and complying with the existing laws of the land. I therefore,
found this tutorial to be relevant in achieving the objectives of the course.

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Week 9 Thursday
Task 1
Choices of IS acquisition
1. Explain the activities involved when developing an information system solution.
Solution:
o Preliminary analysis – this is the phase for making the necessary analysis, if whether
the alternatives exist, is creating the solution is it possible? The key part is phase is
feasibility analysis.
o System analyst – in this phase more than one expert works with stake holder to
regulate the specific necessities.
o System design – in this phase the specialist takes the previous analysis and develops
the specific interpreted necessities.
o Programming – a programming phase for getting the code written
o Testing – this is the phase for testing the code for errors and bugs.
o Implementation – this is the phase for training the users, providing documentation and
conversion of old system to the current system
o Maintenance – the support of structured system process is placed, backups and
updates are done on a regular basis
2. What is the value of using tools to manage an organization’s business process?
Solution
o They are used for data input and data authentication in any section

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o Used for decision making and data consolidation
o They control and progresses the business process
4. Discuss the steps involved in business process redesign and describe the possible
impact of a process change on the use of IT.
Step 1- define the process
Step 2- examine business process - it is important to asses all the business processes
in order to determine area that need to be redesign.
Step 3- strategize future state processes
Step 4- redesign- create changes
Step 5- implement the redesign processes
Business process redesign are known to have a positive impact on business
performance, it will enable cost efficiency, increase quality, improve customer service
and speed up business processes (Al-Emran, Mezhuyev, Kamaludin, & Shaalan,
2018).

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Task 2
Audit innovation in action: Technology spurs quality.
1. How would Robotic Process Automation, Artificial Intelligence and Data Analytics
allow today’s auditors to deliver an efficient and high-quality audit?
Solution: Analytical and Reconciliation of RPA can assist the auditors by entering
into client secured file to retrieve the related audit evidence from the protocol site.
RPA can be programmed to do dual- purposes of audit test; it can calculate the price
and quantity for sale transaction across the transactions that contain differences in
price and quantity, and the Practice of public accountancy by the RPA.
2. How could smarter, technology-driven audits help businesses make better strategic
decisions?
Solution
o Cloud computing – it is a classical model that enable the organization to access the
shared pool of computing assets on the system.
o Robot Process automation – it ensures the alteration of efficiency, cost and quality of
implementation.
o Mobile computing – this is a crossroad for personal use and sensitively for business
information.
o Cyber security – the users seems unwillingly to physically access the facility to cause
arm to the organization.

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3. How can data analytics and robotic process automation help streamline the audit
process in businesses?
Solution: The following are audit process of RPA and data analytic that can help in the
streamline of the business.
o Development of product – RPA is enticing the growth of organization for the ones
who want to profile more appealing product and out them in the market swiftly. The
51% senior manager says RPA can help to improve features, occupations, and
presentation of their product.
o Decreasing the organizational costs – putting in the RPA will reduce cost of hiring
thousands of workers. A totally systematizing routine can reduce the transactional fee
by 15%. However, it will enable people to focus on their treasured duty.
o Accounting and finance – for good reason, the finance sector is in the right place to
implement the RPA. The accounting process are usually done manually under the
watch of human accountant’s eye, however the RPA is deployed to undertake the
control internally and increase the effectiveness and competence of accounting
organizations.
o Human Resource – HR groups can effectively benefit from bot-based automation,
such as payment and distribution processing, which the RPA automatically can
complete a task without the human oversight. An RPA bot could learn to correct and
create the exceptional error and take care of them automatically.

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Week 9 Thursday reflection
This tutorial help me to understand about information system acquisition. I learned
that the information system acquisition can either include external outsourcing or may
depend on modification or internal development. With high improvement of
information technology organization tend to get information system from professional
vendors.
I also learned about: the value of tools that can be used to manage organization
process, business process redesign and it importance in an organization and robotic
process automation that can be used to high quality and efficient audit.
Summary for week 1 to 9
The key points that I we discussed and what I have learned from the whole tutorial
from week 1 to week 9 are:
 Management information system and its importance to an organization. I was
able to analyse the case study and identify ways in which information systems
has enhanced business operation.
 Management level- I learned about the three levels of management and their
functions. I also learned the reason why a manager is required in an
organization.
 Decision making- I learn about the importance of making important decisions.
 Business strategies and IS/IT strategies.
 Computer based information system and it importance.
 Organization change and factors that make an organization to resist change

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 Marketing functions and information systems
 Human resource management: the role of human resource manager
 Accounting information s systems functions and its importance
 The future banking technology
 Outsourcing in business and its importance

WEEKLY TUTORIAL WRITING 40
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