Analyzing Communication Problems and Solutions at Wellington Hospital

This report examines the crucial role of communication within organizations, highlighting its impact on information flow, management directives, and employee relationships. It categorizes communication into verbal, written, and non-verbal forms, detailing interpersonal communication, public speaking, and various levels of organizational communication. The report then focuses on workplace-based problems, particularly within Wellington Hospital, emphasizing the importance of effective communication and conflict resolution. It analyzes challenges related to employee recruitment, information flow, and employee engagement. To address these issues, the report suggests strategies like workload distribution, presentations, and fostering a safe and equal environment for employees. The implementation of these strategies aims to improve employee relations, team efficiency, and overall organizational productivity. Furthermore, it introduces tools such as the Storming and Norming method, and emphasizes the importance of strategic planning to ensure the hospital's success. The analysis underscores the need for managers to employ effective techniques to cultivate a positive and productive work environment.

In an organization there are various types of people who are working in the
company. Chances clash is very much. It is the responsibility of the manager
only to make sure that there are no problems between the staff members of the
organization. These types of problems which arise in the organization are called
as the work based problems. In Wellington Hospital also there are various types
of problems that are to be solved by the manager of the company. Manager
should try to bring coordination between the employees so that there are less
chances of these types of conflicts. Thus will reduce the work load of managers
as well as a good environment is maintained in the company.
There are various tools and techniques that are to be used by the
managers of Wellington Hospital like appointing subordinates who will look
after the small activities going on in the company. This will reduce the work
load of the manager and he will be able to handle big issues. Various work based
problems and solutions that arise in Wellington Hospital are: -
Since it is a hospital and it requires various skilled people so manager must
recruit people very carefully. If wrong employee is appointed, then it will be
very bad for the whole organization all the clients and patients will suffer from
this.
Problems also arise because of the communication that is happening inside the
hospital. If the employees will not communicate with each other properly then
the flow of information in the organization will not be proper. This will impact
the work very much. So to solve this problem, managers will have to try to
initiate good communication between the employees. They should do various
employee engagement programs that will help the employees to know each other
better ad relations will be improved.
Communication can be defined as a process in which there is transfer of information from
one person to another. This is one of the important element in all the organisation.
Through this only company is able to share information from one person to another. It
helps the senior management to give commands to their subordinates easily.
Communication is very essential inn the workplace because through this only company is
able to maintain effective relationships between the employees of the company.
Types of Communication :
There are mainly two kinds of communication which happens in the organisation. They
are :-
• VERBAL COMMUNICATION – in this type of communication , there is oral
communication between the employees of the company. They make use of word and
sound in order to tell something to each other. In this style also there are two sub styles
like-
◦ Interpersonal Communication – in this two person are involved and information
is discussed between them only.
◦ Public Speaking – In thus style, one person is speaking an rest all are listening.
Here, information is given tom public.
• WRITTEN COMMUNICATION – In this style, communication is done in
written form . This is considered as the most effective method of communication because
in this there is no chance of message getting changed.
• NON VERBAL COMMUNICATION – In this type of communication there is
no use of effective words to communicate with each other. There is usage of symbols ,
figures etc.
In an organisation there is communication at various levels like -
• Communication with employees
• Communication with managers / Supervisors
• Communication with the Top level management

There are various tools and methods that can be used by Wellington
Hospital to bring in solution to the problems that are going on in the
company. It is the duty of the managers to make use of effective tools and
techniques that will help in bringing efficient in the company. The
managers can use Storming and Norming method in this to develop
solutions. As per these, the employees will work together and will be able
to solve their problems on their own.
By using this, work is divided between the employees in an
effective manner. Further the team members are also given the task to
perform in which the they have to make an activity which will be
performed by the manager of the team. This will help the employees in
knowing each other better and communicate also effectively.
Strategies act as a base on which the companies perform their task. They
are prepared by the higher level management of the company. This helps
in increasing the productivity of employees and company as well. If in
Wellington Hospital employees does not want to work together then it is a
serious problem for the company.
So, to solve this problem, management of Wellington Hospital has
organized an event in which they have invited all of its employees.
In that event they decided the following points: -
• Each work will be divided between the employees so that
burden is not on one person.
• Make presentations which will be shown tom the manager.
This is because it will compel the employees to work together in
the presentations.
• Employees should feel safe and equal inside company
which will remove the feeling of senior and junior between the
employees.
When Wellington Hospital will implement this strategy inside the
company then they will see that it has impacted the productivity of
the company very much. If the above mentioned strategies will be
used, then the relation between the employees will improve very
much. This will happen because they will be given so much time to
spend with each other. This will help the employees in
understanding the behavior of each other, their habits, their nature
in a better way.
After improving these relations. Company can easily teams.
So, in Wellington Hospital, if a team of good doctors are prepared
then it will increase the efficiency of hotel 100 times than it was
earlier. So, the strategies implemented by the management had a
positive impact on the business.