Healthcare Improvement: Woodside Village Wellness Program Report

This report details the implementation and evaluation of a wellness program at the Woodside Village Care Center. The primary focus is on improving the well-being of senior residents. The report outlines the initial steps, including identifying the primary customer and the improvement effort. It describes the implementation evaluation process, emphasizing the importance of patient-centered communication to gather feedback from senior residents. The evaluation methods include acquiring feedback from residents regarding the wellness plan. Positive feedback is used to indicate that the elderly are feeling a sense of control and empowerment over their care plan. The report also discusses outcome and process evaluation methods, such as debriefing sessions and quality audits involving staff. The results of the evaluation will determine if the program can be expanded. Future steps include healthcare workers receiving training to engage effectively in patient-centered communication. References to supporting research are provided.

8. Implementation
Evaluation
Current status of the
implementation & measuring
and evaluating the results of
what you implemented: did you
close the gap (Initial state vs.
Target state)
One of the key procedures which will be useful in measuring and evaluating the results of the
implementation of a wellness plan is acquiring feedback from the senior residents residing in
the Woodside Village Care Center. Engaging in patient centered communication which will
comprise of inquiring senior citizens on their opinions regarding positive as well as negative
aspects of the wellness plan. Acquiring such patient centered feedback have been evidenced
to encourage feelings of security, positivity and comfort across the elderly. Positive feedback
results will indicate that the elderly are feeling a sense of control and empowerment over their
care plan which in turn will indicate achievement of program targets (Hall et al., 2018).
Implementing outcome and process evaluation methods comprising of debriefing sessions as
well as quality audits which will involve staff will also help in measuring the effectiveness of
this program from an organizational perspective. This is because such methods have been
evidenced to allow healthcare staff in sharing their views of concerning the strengths,
limitations and scope of improvement of the implementation program (Tallier, Reineke &
Frederickson, 2017).
9. Insight and Next Steps
Lessons Learned and Future
Opportunities?
The nature of results so acquired will prompt the implementation of the program across a
larger scale. Acquirement of positive results will pave the way for implementation of the
program across the entire healthcare center for a short period of time which will then be
followed by another cycle of evaluation, via using the above procedures (Muuraiskangas et
al., 2016). Often healthcare professionals implementing wellness programs have difficulty in
communicating with seniors due to the latter’s sensory impairments. Thus, prior to re-
implementing the program on a larger scale, healthcare workers will be included in a training
program where they may taught strategies to engage effectively in patient centered, culturally
competent communication (Bastian et al., 2016).
Improvement Effort: (name of the effort)
Sponsor/Sponsor Coalition: (supervisors/managers/executives sponsoring this effort)
Person(s) working on this: (person or team working on this improvement)
Date started: ______________
Current date ______________
Primary customer: ( who is the main
end-use customer of the product/service
from this process?)

References
Bastian, K., Banez, C., Ketcherside, M., Maher, M., Puett, E., Rhodes, D. L., & Cox, C. (2016). Patient and health professions
student team perceptions of patient-centeredness in an inter-professional education home-visit program: An exploratory
study. Patient Experience Journal, 3(2), 50-56.
Hall, K. S., Morey, M. C., Beckham, J. C., Bosworth, H. B., Pebole, M. M., Pieper, C. F., & Sloane, R. (2018). The Warrior Wellness
study: a randomized controlled exercise trial for older veterans with PTSD. Translational journal of the American College of
Sports Medicine, 3(6), 43.
Muuraiskangas, S., Harjumaa, M., Kaipainen, K., & Ermes, M. (2016). Process and effects evaluation of a digital mental health
intervention targeted at improving occupational well-being: lessons from an intervention study with failed adoption. JMIR
mental health, 3(2), e13.
Tallier, P. C., Reineke, P. R., & Frederickson, K. (2017). Evaluation of healthy living wellness program with minority underserved
economically disadvantaged older adults. Nursing science quarterly, 30(2), 143-151.