Knowledge Management Case Study Report: Wesfarmers Analysis

This report provides an analysis of knowledge management at Wesfarmers, a company engaged in various sectors including retail and mining. The report identifies the problems faced by the company, such as declining profitability and ineffective technology upgrades, and explores the nature of knowledge management, emphasizing the need for multiple information sources and effective implementation of KM tools. It discusses the difficulties in implementing knowledge management systems, including employee resistance and the unclassified nature of information. Furthermore, the report highlights the success of knowledge management in improving efficiency, productivity, and customer behavior tracking. The report concludes by emphasizing the importance of knowledge management for Wesfarmers in achieving a competitive edge and improving overall organizational effectiveness. References from academic journals support the analysis.

Knowledge
Management
Wesfarmers

 The problems and opportunities which the
company faces will be explained.
 The nature of the Knowledge Management
will be defined.
 The success of the knowledge management
is discussed.
Introduction

 Wesfarmers Company is engaged
in coal mining, retail, production,
gas processing, chemical and
fertilizers production, industrial
and safety product distribution,
etc.
 The origin of the company was in
1914 which has the main aim to
engage with the suppliers
sustainably and ethically.
Wesfarmers

 The company was not providing the quality
services.
 The profitability of the company is declining.
 The effectiveness in the up gradation of the
technology is not effective.
 The turnover of the company gets reduced
and it also gives the negative results to the
company
Problem which the company
faces

 It is the process through which knowledge can be
generated in the company and helps in gaining
the competitive edge.
 The main objective is to improve the performance
of the Wesfarmers so that the organization can be
sharper and in the global economy the growth can
be done through the competitive edge.
Nature of the knowledge
management

 Multiple sources of information is required.
 There was the lack in implementing the
tools and the policies of knowledge
management.
 It was difficult to implement so there was
the resistance of the employees.
 The information is the unauthentic,
dispersed and the unclassified.
Difficulties in implementing this
system

 It is very important for the company Wesfarmers
as it helps in increasing the efficiency and
productivity of the company.
 This helps the company Wesfarmers in sharing,
accessing and updating the business information
and knowledge so that growth can be achieved.
 It helps in managing the dynamic changes,
solving the problems, making the strategic plans
and taking the useful division of the company
Knowledge Management
success to Wesfarmers

 Knowledge management is very essential for
the Wesfarmers as it helps in increasing
productivity and also improves the
effectiveness.
 It helps in increasing the quality of the
company and also helpful in tracking the
behavior of the customers.
 It is evaluated that knowledge management is
identifying, organizing, selecting,
disseminating and transforming the important
information.
Conclusion

 Asrar-ul-Haq, M., & Anwar, S. (2016). A systematic
review of knowledge management and knowledge
sharing: Trends, issues, and challenges. Cogent
Business & Management, 3(1), 1127744.
 Botha, A., Kourie, D., & Snyman, R. (2014). Coping with
continuous change in the business environment:
Knowledge management and knowledge management
technology. Elsevier.
 Meihami, B., & Meihami, H. (2014). Knowledge
Management a way to gain a competitive advantage in
firms (evidence of manufacturing
companies). International letters of social and
humanistic sciences, 3(14), 80-91.
References