Organizational Behavior Issues and Solutions: Wesfarmers Report

This report provides a detailed analysis of organizational behavior within Wesfarmers Limited, examining various issues and challenges faced by the company. The report begins with an introduction outlining the organizational issues, including employee, team, and organization-wide problems, within the context of the retail industry. It then delves into the description and analysis of Wesfarmers' organizational culture and structure, highlighting the tall organizational structure and its implications for management, communication, and costs. The report further analyzes specific organizational behavior issues, such as motivation and job satisfaction at an individual level, communication and team dynamics at a group level, and the impact of organizational culture and structure on the organization as a whole. The summary of research emphasizes the causes of these issues and their impact on productivity. The report concludes by developing and analyzing various alternatives to address the identified issues, such as implementing an open-door policy and practicing fairness in management. The report emphasizes the importance of addressing issues like communication and cultural diversity to enhance organizational effectiveness and employee satisfaction.

Running head: MAJOR ORGANISATIONAL BEHAVIOUR

MAJOR ORGANIZATIONAL BEHAVIOR 2
Table of Contents
Introduction and statement of the organizational issue and industry context...............................................3
Description and analysis of Organizational Culture and Structure..............................................................4
Analysis of the organizational behavior issues............................................................................................6
Summary of research and relevance to the organizational issue..................................................................8
Develop and analyze various alternatives to address the issues...................................................................9
Identify appropriate solutions and recommendations for implementation.................................................10
Conclusion.................................................................................................................................................12
References.................................................................................................................................................13

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Introduction and statement of the organizational issue and industry context
Introduction
In the current business scenario, the organization faces different issues in the workplace that
could impact the organizational productivity. This report presents a statement of the
organizational issue and industry context. It also provides the description and analysis of
organizational culture and structure. This report demonstrates the analysis of the organizational
behavior issues. It also discusses the summary of research and relevance to the organizational
issue. This report develops and analyzes various alternatives to address the issues. It also
identifies appropriate solutions and recommendations for implementation.
Statement of the organizational issue and industry context
Wesfarmers limited to continue to diversify, which creates an issue in the workplace. The
company faces a different level of an organizational issue in retail industry such as employee,
team and organization-wide issues. There are different causes of a problem such as lack of open
and flowing communication, and implementing the inappropriate organizational structure.
Another cause of these issues is avoiding communication and unclear chain of command path
(Coccia, 2014). It is discussed as below:
Employee Issues
The individual problem could be supervisor issue, conflicts, personality, company structure
oriented and personal trauma. Wesfarmers limited should develop the understanding regarding
causes of the issue and who will manage it. If company unable to provide clear guidelines then,
their employees will not revert back significantly due to inappropriate and confusing
communication. For instance, a workforce in a decentralized organization may believe that they

MAJOR ORGANIZATIONAL BEHAVIOR 4
must revert to different managers if the chain of command is not discussed appropriately
(Kitchin, 2017).
Team Problems
The team should be dedicated with regards to predetermined goal in order to perform effectively.
The team can become non-functional if they experience a personal disconnect with other team
members within Wesfarmers limited. These problems are originated from the breakdown of
management and organizational communication, which confound personal and team common
goal. Team leaders should provide constant feedbacks as well as enhance cohesiveness in
Wesfarmers limited. In case of team issue, Wesfarmers limited should address the issue and take
immediate remedial action to eliminate more major breakdowns of performance in the retail
industry (Christina, Dainty, Daniels, and Waterson, 2014).
Organization-wide Problems
Employees and team issue can promptly expand to the total organization if the company does not
take immediate corrective action. Hence, Wesfarmers limited should eliminate the condition at
all costs as it creates conflicts among staff. The organization should focus on failed action and
corrective measures that will take more time in the retail industry. It should avoid these issues
from negatively altering company culture and cautiously developed the company as a high
performing entity (Taylor, 2018).
Description and analysis of Organizational Culture and Structure
Description and analysis of Organizational Culture
The company culture is the environment of shared practices and belief of a company. A
favorable corporate culture has shared an opinion, which connects with the mission of the
organization. In contrast to this, a bad culture makes unhappy to a large number of workforces.

MAJOR ORGANIZATIONAL BEHAVIOR 5
For example, positive company culture of Wesfarmers limited provides an opportunity to
employees to enjoy work because company facilitates flexible hours to them and promotes
collaboration and creativity in a fun mode. Wesfarmers facilitates open and friendly atmosphere
to employees. As a result, these perks encourage the employees to meet the vision and mission of
corporation (Waterson, 2017). These perks also provide work satisfaction to employees and
create an easy process to meet the long-term vision of corporation.
The organizational structure of the company
The tall organizational structure is used by Wesfarmers limited. In this structure, different level
of the hierarchy is implemented by the corporation. There are different managers and each
manager has a small span of control. They are also accountable to manage a small set of people.
The tall structure could be complex as well as complicated for an organization. It may slower to
react towards market alteration as compared to the larger span of control (Pereira, Malik, and
Froese, 2017).
Management
In Wesfarmers limited, there are different layers of middle management between employees and
top management. Each layer of management formulates its own process and rule. It shows that
people who work in Wesfarmers limited will follow different rules and process due to several
layers organizational structure. It could slow down the work and creates the excessively
bureaucratic environment. It could also increase the expenses because certain functions are
performed by more than one person (Gabriel, Daniels, Diefendorff, and Greguras, 2015).
Communication
The many layers of management indicate the clear lines of communication in Wesfarmers
limited. However, this structure may generate complexity for making a feasible decision. The

MAJOR ORGANIZATIONAL BEHAVIOR 6
judgment could be slowed down as there is a need for people to get approval from different
people. Further, it could be complex for senior to access executive without enduring a long line
of management. Since, communication moves upward by the management chain hence managers
and workforces in a parallel group may have the complexity to make direct communication
(Hashim, and Wok, 2014).
Costs
Wesfarmers limited may face maximum expenses as compared to another kind of organizational
structure. The main cause of increasing cost is a high amount of supervisors and managers in tall
organizational structure. Costs can also gain due to taking more time for making a judgment and
delay this may cause for increasing cost. The tall structure is implemented by Wesfarmers
limited as it leads to excessively centralize the business process and aids to make a prompt
decision regarding competitive factors (Wong, Mahmud, and Omar, 2015).
Analysis of the organizational behavior issues
Following are different organizational behavior issues that are faced by Wesfarmers limited:
Individual issue
Motivation
Employees want to improve the performance that exceeds the rewards of the organizational
standard. A lack of reward systems such as special monthly recognition and sales bonus may
generate the motivation concern at the workplace. Because, employees believe management and
ownership provide reward due to high productivity. The motivational issue may create when
workforces believe that their pay scale is below than the industry average or in broader line with
the level of work. It may also create when the performance of an employee is less than the
expectation of employer. Discouraged workers may reduce the motivation and decline the

MAJOR ORGANIZATIONAL BEHAVIOR 7
productivity due to perceiving lower compensation at the workplace (Kim, Kim, and Reid,
2017).
Job satisfaction
Employees spend their more time at the workplace hence it is accountability of Wesfarmers
limited to optimize the working condition. It should provide open areas, comfortable
workstation, adequate lighting rather than offering restricted ones as it will contribute to the
positive working condition. It should also offer productivity technique like upgraded information
technology to aid employees for attaining tasks more effectively. It would be beneficial to offer
satisfaction to employees. It is stated that dissatisfied employees negatively impact the
productivity of company (Carney, Cuddy, and Yap, 2015).
Group issue
Communication
There are different ways to interact with someone such as texting for person to person
communication and being in an organization as, it makes feel people like information overload.
People face complexities to make communication between personal and business as they
constant face insulting at the workplace. Workforces that have the pressure of the deadline will
avoid phone calls and texts and also avoid checking many e-mails. They also avoid checking
valuable message regarding statistics, meetings, and problems (Shore, and Wright, 2015).
Organizational issue
Organizational culture
Wesfarmers limited uses cultural diversity but it creates set of an issue for management
professionals if they are inappropriately prepared to deal with cultural diversity. The cultural
difference could obstruct the sense of togetherness and belong that Wesfarmers limited seeks to

MAJOR ORGANIZATIONAL BEHAVIOR 8
develop when building culture identity for employees. The main issue is created by cultural
diversity is the potential incapability to significantly interact with employees who belong to
different backgrounds (Paull, and Whitsed, 2018).
Organization structure
Effective communication is requisite for smoothly running the organizational structure. Without
effective communication, innovative ideas and procedures can get confused to employees.
Managers may initiate to intensify efforts for preceding certain business process. Hence, there is
needed to make effective communication for the success of organizational structure as poor
communication may fail to structure of the business. Further, if the department is not clear about
their responsibilities in Wesfarmers limited then, they could slow down the production (Burrell,
and Morgan, 2017).
Summary of research and relevance to the organizational issue
From the above research, it could be summarized that there are different issues faced by the
Wesfarmers limited at the workplace. These issues are an individual issue, team issues as well as
the organization-wide issue. There are different causes of occurring these issues such as
individual issue could create due to lack of motivation, personality, job satisfaction, employee
retention and high turnover. Furthermore, group issue can create due to lack of work teams,
communication, leadership, power and politics, and conflicts. In addition to this, the
organization-wide issue could be created due to inappropriate organizational structure and
organizational culture (Coccia, and Cadario, 2014). Hence, the company should focus on dealing
with these issues to improve the productivity of an organization.
It is also evaluated that employees issue can create conflicts issue as well as administrating and
personality problems in the workplace. Hence, the company should build their comprehension

MAJOR ORGANIZATIONAL BEHAVIOR 9
regarding the cause of the issue to deal with employee’s issue. It could also be summarized that
team issue created due to personal disconnection with other team members. Therefore, the
company should build cohesiveness among team members to build liaison with other members.
It is also addressed that employees and team issue can affect the whole organization to decline
the productivity (Dikshit, and Dikshit, 2014). Hence, the organization should avoid these issues
by making positive working culture.
It could be also evaluated that lack of reward system could discourage the employees to perform
better in the workplace. In addition, the company should provide adequate lighting, open areas,
and comfortable workstation to satisfy the employees as satisfied employees can increase the
revenue of the company and can effectively deal with the customers. It is also stated that
overloaded communication can create complexities to make a feasible judgment in team hence
company should make effective communication with a team member. Cultural diversity is a
prime issue in the organization as it may create conflict in the workplace and obstruct the
performance of employees (Schyns, 2015). The inappropriate organizational structure may also
generate the communication barriers for employees hence, the company should develop an
appropriate organizational structure to effectively communicate with the employees.
Develop and analyze various alternatives to address the issues
The company should develop open door policy for their workforces. The manager may be
unaware of an issue as a problem within Wesfarmers limited because they are too far from
employees and acts as unfriendly. The company should ensure that their employees come to
them with the small or big issue.
Wesfarmers limited should also overcome the issue of delay work. It should apply effective
strategy as compared to waiting for things to get better work. Workforces get unenthusiastic

MAJOR ORGANIZATIONAL BEHAVIOR 10
when their problem has not addressed at the workplace (Ajala, 2017). The company should give
proper time for handling the issues but, it could be unpleasant for it.
In addition, it should practice fairness in management to address the organizational issue. In such
way, the company should not single out for punishment and praise unless it is systematically
necessary. It should praise the staff, not the players and develop a culture of justice in their
judgments and actions.
Furthermore, Wesfarmers limited should schedule a regular meeting in order to identify issues. It
should also enhance the good extent of communication at the workplace as it could be effective
to deal with the different condition and helps to address the issues of each individual. The
company should provide an opportunity to freely communicate regarding their issues of sessions
and then, clear them (Sosa, Gargiulo, and Rowles, 2015).
Along with this, the company should consider the punishment approach. When someone is
causing issues, then the company should give out punishment neither excessive nor lack in the
workplace. The company should also make standard and stair-step strategy that would be
beneficial from verbal to a written warning, termination, and suspension and aware the
employees regarding this new strategy (Pandey, 2016).
Identify appropriate solutions and recommendations for implementation
Planning
Wesfarmers limited should make appropriate planning to deal with the organizational issue. It is
stated that no lasting favorable modification ever comes without advancing planning.
Furthermore, the company should make a plan for alteration by declining the possibilities of
uncertainties and maximizing the returns. It should conduct the research to address the issues to
favorable modification t the workplace so they can avoid prospect obstacles from the outset. For

MAJOR ORGANIZATIONAL BEHAVIOR 11
example, Wesfarmers limited should organize workshop as it would help the workforces for
addressing their own partiality regarding other co-workers and overcomes the misunderstanding
and freely makes communication (Sosa, Gargiulo, and Rowles, 2015).
Feedback
Wesfarmers limited should use evaluation approach to make sure that employees are attaining
required job standard. Further, it should make evaluation yearly to enhance the ongoing positive
alteration at the workplace. It should also provide a favorable feedback system for motivating the
employees and deals with cultural diversity at the workplace. Workforces who are trained to
emphasize on a favorable aspect of their own attitude will reflect on favorable alteration as
compared to what they are doing inappropriate (Coccia, and Cadario, 2014).
Group Thinking
In the retail industry, there is a need for Wesfarmers limited to use collective understanding. The
company should also develop the cohesive approach amongst team for dealing with
organizational issues. The company should provide the opportunity to employees to share the
ideas with each other and discuss on the issues on a regular basis. Employees who share common
purpose will be more likely to connect and execute favorable change (Burrell, and Morgan,
2017).
Measuring Change
Wesfarmers limited should measure the change in a different manner. For example, the company
can obtain survey that determines the willingness of workforces to modify certain behavior as
well as organizational practices. The effectiveness of those changes could be determined by
addressing the opinion of workforces once alteration has been implemented. The company can

MAJOR ORGANIZATIONAL BEHAVIOR 12
enhance the climate of changes by utilizing employee input and process of constant evaluation
and testing (Schyns, 2015).
Conclusion
From the above interpretation, it can be concluded that there is a different organizational issue
faced by Wesfarmers limited in the retail industry. These issues are employee issue, team
problems, and organization-wide problems. It can be also summarized that positive working
culture is developed by Wesfarmers limited to motivate the employees at the workplace. In
addition, it can be also concluded that tall organizational structure is used by Wesfarmers limited
to effectively communicate with each employee.
It can be evaluated that different organizational behavior issues are faced by Wesfarmers limited
named motivation, job satisfaction, communication, organizational culture and organizational
structure. There are various alternatives to address the issues of organizational behavior of
Wesfarmers named open door policy, fair practices, schedule regular meeting, and punishment
approach. It can be also summarized that company should make a different strategy to deal with
organizational issues named Planning, Feedback, Group Thinking and Measuring Change.

MAJOR ORGANIZATIONAL BEHAVIOR 13
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